Bob Bell Chevrolet

Great dealer

Prompt reply and communication with Nate.

There was a fight in the dealership amongst the staff the day I took the test drive. The second day, the original sales rep wasn't there so someone else did the sale. He gave me every reason not to buy the car. Got home and realized I didn't have a driver side floor mat and called my sales rep and he told me that he could have sworn he saw it on the floor in the car while he was helping me pair my phone (which was also a weird situation as well) as if I was lying about having the mat. The mats were in the trunk. He didn't see ANY mats. I didn't attempt to put the mats down until I got home. I have the passenger and the back mats but no driver side. The only positive about my visit is that the finance guy was really nice and quick.

Graet services

Helpful

Great sale team , friendly and helpful

Dealer contacted me and was helpful in answering my questions, although the rep didn't know and/or didn't have access to a key question I had and had to get back to me the next day.

great all around.

Excellent experience!

Prompt response.

Excellent and professional!

Excellent

The experience was good I spoke with Andrew he seem to be busy when I called but was reluctantto help me with all the information I needed. There weren't any pictures posted at the time and I want to confirm the color and if it was a manual trans. Andrew confirm all the information by looking in the computer and while not being satisfied placed me on a brief hold to look physically. When he returned he shared all of the information with me and informed me that the vehicle was in the process of being inspected that's was the reason for no pictures being available also that I would have to wait til the following week to come view and test drive the vehicle.

greatest

They agreed to sell me a truck for this price. Had me drive 79 miles to see it, then told me it was not there and that we could not buy it. Nothing but lies and a waste of our time. I would not recommend dealing with this dealer at all. Clear case of bait and switch. Filed complaints and no reply from the dealer. Bought our new truck at another dealer and we are happy to not have to ever deal with this one again.

Sales associate was awesome

I emailed this dealer and asked if this was the cash price for this truck and 6 people contacted me and did not answer the question.

great dealership fast response

Great car buying experience.

A great staff that made it easy!! Thanks again for a great buying experience.

Talked to the salesman before i arrived. Gave him my offer. He made things happen. His approach is super layed back no pressure no hounding the choice is yours thanks Virgil White.

Great!

Ok to deal with until time to settle and pay. Turns out they don’t like for people to pay cash so I had to wait two hours to fill out 10 minutes of paperwork. It wasn’t until I was in my car leaving the parking space and they all of a sudden could get me in right away. Never be afraid to walk away from a car dealership.

Good response though I contacted them accidentally

The most painful experience I've had. It took two days to purchase a car. The first car had an accident, possibly small one but it wasn't pointed out to me until the last minute. I should have looked at the carfax report in the beginning. In the end I bought another car, better one and I am happy with the purchase. However, the experience was dreadful. From the wrong address being entered in the system after making it clear that I don't live there anymore to multiple credit score inquiries, after I specifically told them I only wanted to work with Ally bank and didn't want my credit to be ran multiple times. They tried to give me next to nothing on my trade. Of course they tried to sell me gap insurance and additional warranty on my new purchase and it was a painful process to reject those offers. I would never buy or recommend Bob Bell to anyone ever. I will steer them away from their extortionately sales practices.

Responded quickly

they did contact me several times, just the truck i'm looking for,just didn't have time to drive 5hrs to get there. i believe this truck has been sold thank you

Dealer was honest. Told me the price was firm and the car would be sold on a first come first serve. No issues.

yes they have kept in touch I Just have not decided on anything at this time, they were very helpful

Salesperson Michelle was very helpfull and accommodating

They responded right away and answered all my questions, I didn't purchase the truck as I found another that was more what I was looking for. I would definitely check with them when I need another vechicle.

Jason was an excellent salesperson.

The greatest dealership ever very friendly people I stress very friendly very helpful

They were very willing and eager to assist us with the kind of vehicles we were interested in. We will be in touch with Bob Bell in the next month or so to acquire our vehicle needs,

It was an easy experience. They contacted me right away and I met with them and bought the car I the same day. Our salesman Jason was very nice and knowledgeable. Would buy again from Bob Bell.

Great dealership!!

contacted me right away I just didnt have enough Equity and trade value in my truck for them to deal.

I wanted to buy a 2015 Honda Civic LX on Presidents Day and used CarGurus to locate three to test drive at three different dealers. I contacted the dealers on Sunday and got an immediate reply from Bob Bell. The car was in near-perfect shape. I knew from CarGurus that this vehicle had been on their lot for nearly four months and figured they'd be very motivated to sell. The "internet price" was already more than $1,000 below the CarGurus "Instant Market Value" ... but I was still able to shave another $700 off. The buying experience at Bob Bell was pretty seamless. There were two "I'll need to check with my manager" during negotiations, but ultimately they gave me a great deal.

They were very responsive to my emails, to my calls. The salesman and sales manager were very nice even,giving me directiins when Google maps took me somewhere else. We did not come to a deal on the car, but I would not hesitate to,go back.

I was very interested and motivated to trade me 2017 2500HD with less than 400 miles. I haven't registered it yet due to the winter roads. I have 100% proof of purchase ownership title in hand. They WOULD NOT process the deal because I hadn't registered it. I was told the only way theyed work with me was if I registered my truck having to pay upwards of 3,000$ then trade my truck for the same truck I have but a color I wanted. I then would have to pay ANOTHER 3,000$ to register the new truck. My point was why should I pay out several thousand dollars just to PROVE to blob bell that I LEGALLY OWNED my truck I wished to trade blob bell

Fantastic. Bought this van on the spot. Worked to keep price down

Ms Angie Downes was very Professional and made buying my truck a Great Experience Thank You

Great car guys. Knowledgeable and polite!

Had an excellent experience at Bob Bell. Great car, great price, and professional salesperson. My salesperson, Dave, was patient, professional, and went above and beyond to make my experience a great one. I would highly recommend Bob Bell to anyone who is car shopping.

My overall car purchasing experience was fantastic! The sales associate Andrew did a great job answering questions and making sure I got a great deal. I would definitely purchase from them again.

Disappointed to make a 2hr drive with my kids after school just to find out that the white Sorento's bumper had a dent in it. Why someone would not mention to us before hand is beyond me, considering they just had the bumper fixed for scuffs/scratches before we came. No accidents per the carfax? Yet the salesperson later told us later after we inquired that the previous owner bumped it at a Walmart parking lot. Not forthcoming with the info. Also I was told to ask for a specific person when I got there and that person gave me to someone else that seemed unknowledgable. While the sales agent was nice enough, he was clueless about the vehicle. He couldn't tell me anything about the car other than what I read online. I had to pull the information from him. Ridiculous they didn't do their homework on a vehicle they are trying to sell and they knew 24 hrs in advance we were coming. He didn't show the car, explain any features, just had no clue especially when asked questions. The car has been on their lot for 60 days and they were not budging on the price. Although they did offer to pay for the damaged bumper that they didn't tell us about initially and also offered to detail the stains on the cloth seats, they were not willing to negotiate the price anymore. Also with extra fees and taxes it added an additional $1296 to the total. Maybe they would have negotiated the price a bit if they didn't offer to repair the bumper and detail the seats. The internet rep, Shelly was delightful, but the dealership experience was a fail and flat! Total waste of our time and we came with a certified check ready to purchase. And I see they just raised the price from $16,513 to $16,997 in the last 2 days.

Asked for a bottom line out the door price and they told me I would have to come in. Not helpful at all. I live an hour away so I went elsewhere.

Very timely in there response.

All was well, but there were a few issues. The car we purchased is beautiful. They sold us this 2016 vehicle with 4 musmatched tires, which is totally unacceptable. What is really disheartening is the fact that we called the sales manager and the general sales manager to discuss the issue, and almost a week later no return call. When you don't have the decency to return a call, you will not receive a return customer and I will let others know my experience. This is not how you gain a customer base of clients who will return. On a positive note, the dealership was well maintained and clean and the staff were friendly. They allowed us a thorough test drive of the vehicle.

Best experience I've had where I didn't buy a vehicle.

Quite attentive. We got through the entire deal on less than 2 hours once we confirmed Internet rate veraus lot rate and my finance office versus their suggestions. The manager went out of his way to support.

They were awesome... really tried to work with me and my budget to make something happen. Ended up purchasing from somewhere else, bease they didn't have what I needed in stock, but they were awesome.

Joe Evans who sold me a used 2012 Subaru Forester was terrific.

Very responsive

Awesome, great people. I bought the car from them.

Very nice! Gave me all the info i asked for.

Very Professional, Very pleasant, albeit a long one

Couldn't be better! Contacted me right away by phone! We set it all up, and I sent them pictures of my trade via e-mail and got an accurate trade value before driving 2 1/2 hrs. to the dealership! Once there we were treated very well. Virgil was great! They even let me put it on a lift so I could personally examine the under carriage before buying! Awesome.

Text me,never called me back

it was the best bob bell is the best

Staff very friendly and helpful.

Went to go buy the car. Salesman was great. Finance officer was terrible. Didnt buy the car. They contacted me after i went to buy the car by email. But it was about my initial interest not to see why i didnt buy

Didn't get a chance to deal with them, they looked for me.OK salesman.

Perfect

I had a bad experience there. I found the exact car I was looking for but it had a very foul smell (like something had died in the car.) The salesman was pushy and tried to get me to lock in a sale the same day. We were brought to a different salesman had even higher pressure sales tactics and ultimately caused us to walk out. Would not recommend Bob Bell Chevrolet.

It was a great and good quality

Drove over an hour to check out the vehicle. Actually purchased the vehicle but was forced to spend over 4 hours to complete the process and take the vehicle home. It was my fault that I forgot my title for the trade in vehicle on the first visit so I had to go back 2 days later. We had worked out some other touch up/cleaning items that I wanted done and they agreed to that. Drove back for 2nd visit after taking off work and other than maybe some vacuuming they did not accomplish what they had agreed to. On top of that I bring the vehicle home and they tell me floor mats do not come with the vehicle. The guys I dealt with were nice guys but it is a shame to feel so frustrated after making such a large purchase.

Good response.

saw this and went in. they didn't budge on the price except for $100. That was an insult. The car has been on the lot for over 30 days.

Excellent service. Quick response to all of my questions and made my car buying experience easy.

I didn't enfd up getting what I searched for but they had a vehicle that fit me perfectly. I've been very happy with my experience at Bob Bell.