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Birmingham Luxury Motors
About Us
At Birmingham Luxury Motors we firmly believe that the car shopping process should be a great experience. Here we go above and beyond to make your visit simple and straightforward. At Birmingham Luxury Motors there are no gimmicks or high-pressure sales. We are focused on your car shopping needs and are committed to helping you save time and money. At Birmingham Luxury Motors you can always expect transparent pricing, reliable pre-owned vehicles and an efficient shopping process whether you shop at our South side or our Hoover location in Birmingham, AL. Choose from a pristine selection of pre-owned, luxury models from all the leading manufacturers, including Audi, Acura, Ford, Honda, Volkswagen and many more. Every vehicle in our invent
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Today 9:30 AM - 7:00 PM (Closed now)
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190 Vulcan Rd
Homewood, AL 35209
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Dealer Reviews
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Jan 16, 2026
Everyone was very nice and helpful I would do business with them again.
Jan 2, 2026
Jewel was awesome and the offer I received was very good. I would recommend Birmingham Luxury Motors to everyone looking for a car/truck.
Oct 16, 2025
Horrible experience. I did not get any updates or communication and they never processed my paperwork until I finally called the manager
Oct 2, 2025
Great team here. Everyone was great
Jun 5, 2025
Terrible communication. I was heading down there this past Monday to purchase vehicle from Brittany and was told it had already been sold. They didn't call or anything. However, it was pleasant dealing with them prior to supposedly driving down.
Jun 16, 2025
Response from current dealership:
Jeff, I want to apologize to you and your family for not communicating this information before your arrival. Feedback like this helps us serve our community better. Thank you so much for sharing. Our vehicles do sell quickly here. We also have a buying team that can find almost any vehicle you are looking for. Please call us for details. Again, thank you for considering us a place to do business.
Jun 1, 2025
They were very helpful just wasn’t able to get the price that I like somebody else
got it but thank you
May 20, 2025
Very responsive and easy to work with!
Apr 13, 2025
Awesome experience. Everything done online. Jimmy was fantastic! This is my daughter’s early BD present!!! Thanks Birmingham Luxury Motors!!
Mar 22, 2025
Only spoke via phone but very helpful
I’ll give them 2 stars, very deceptive pricing, if you are looking for a car here, after fees and everything you’re looking at something closer to 4000-6000 thousand dollars plus of the price they are advertising. But they do respond and are very polite and not too pushy.
Jan 27, 2025
Response from current dealership:
Thank you for taking the time to write us a review. You are correct; we do not haggle. The $199 fee is for title and registration for OUT OF STATE, which we send to the DMV to obtain your tag. All prices are published and transparent on our website. Additionally, there is an incentive of $750 if you trade in a vehicle and another $750 incentive if you finance a used car. Not sure where you are getting $4-6k fees?? Please reach out to us for clarification.
Sep 7, 2024
Tried to take me through hell and back after I drove almost two hours. I asked did I need any documents prior to coming and was told that I only needed license and Insurance. I get there it was a different story. Told me one down payment amount then turned and told me 2,000 more. I don’t know they seem inconsistent, I got frustrated and went to shopping elsewhere because of the indecisiveness. Oh, they asked for tax return, I provided that cause I’m self employed and that was supposed to suffice cause they said the check stubs that I provided from my office staff was fake smh!
All in all I own the company myself! I know I purchase a house from my tax returns and those same check stubs, I guess someone like me they didn’t think made the type money that I do. I mean the car wasn’t but $35,000 and to be taken through so much and I’ve purchased several cars from major dealerships and banks and didn’t have to provide any check stubs and all the hassle that they were taking me through.
Sep 9, 2024
Response from current dealership:
Marquitia, Thank you for taking the time to respond. Unfortunately, only the bank you got approved with can verify your pay stubs were fake. They requested to share your bank statement to provide proof of income. We work with all banks/credit unions. Unfortunately, we cannot help you provide proof of income to satisfy the bank's request.
Jul 21, 2024
I went in to the dealership specifically to view the 2020 Camry hybrid testrove the I went in
to the dealership specifically to view the 2020 Camry hybrid test drove the car Looked at it
reviewed it KBB alongside other vehicles of like Quality age and mileage Quality age in
mileage the car was worth Quality age and mileage the car was worth about 25,000 so
that's what I offered the dealers My sales person who is a nice guy went to his sales
manager To submit the offer I made and the manager To submit the offer I made and the
manager flatly turned it down said they would not budge 0.01 GBP off the price and then
That was the final It so I So I left 1 across the street looked at another vehicle I was told by
that dealer that that car's been sitting there for 18-20 days So Suffice to say it's Suffice to
say it's over priced everybody that's looked at it thought it was over priced and as far as I'm
concerned I wouldn't give napleton another minute of my time he sales manager Was rude.
Jul 22, 2024
Response from current dealership:
Ken, I want to start by apologizing for your experience at our dealership, I am sorry but we are a NO-Haggle store. We compare our prices daily. The reason you came to see this Camry which is sold to a happy customer because you see a value and great price. We are sorry we don't negotiate our price. I (Andy Louima) would love an opportunity to talk with you about this matter. I’m confident we can come to a place that will get you excited about the next purchase of the vehicle.
Competitive pricing and a very easy staff to work with. Don’t go in thinking you can negotiate down a lot off the list price, but that’s because it’s already listed low. They had the exact car I wanted (Tesla Model S) and it was listed cheaper online than anywhere else I could find. Would work with them again.
May 1, 2024
They were swift and kind sadly the vehicle sold before I could schedule a time
Apr 17, 2024
I wasn't pleased!
They tried to place me in something I didn't ask for
No one contacted me back!!
I had to contact them , just for them to steer me in another direction
Apr 19, 2024
Response from current dealership:
Trakenshia, We are sorry that we cannot get you approved on the beautiful Infiniti of your choice, We suggest you move to cheaper car due to your approval. We are sorry, We cannot control bank approval. We did tired to get you in infiiti. Bank wont allow us. Thank you again for considering us.
Show older dealer reviews 216
The deal contact was prompt but the car i was after had already been sold; the ad was still up and is still up after more than a week. Spoke with Mary and she was very
professional and offered other options so that was a good thing but I didn't want any of the options. Would still recommend them for the promptness and professionalism in
dealing with potential customers. I just hope they get more prompt in taking down ads of cars already sold and/or use the sale in progress status.
Feb 6, 2024
They were prompt in their response and engagement.
They answer the phone promptly. Staff sounds professional and fairly competent. But two different reps (on the same day within an hour) gave me the same run around saying the vehicle I am interested in was available, then saying it isn’t. One saying it’s under contract, the other saying it sold. And then both trying to sell me on a different vehicle. Kicker is that the vehicle I’m interested in still has an active ad 2 weeks later. Even after I showed interest to both reps on only that one vehicle.
Dec 21, 2023
Very responsive. Sounds like a great dealership.
Poor Credit be aware, While it is said that All Credit Accepted does not mean it will be approved. If you've been denied
in the past, this one will also say no as well. Use caution when reading their description. I applied because I thought
they can assist those with poor credit, but that's not the case here. Please be careful.
Oct 1, 2023
A1
Dealer contacted me and wife. I was then aligned with Kali V. We had a virtual tour and drove the next morning to Birmingham amd and trade current car for this beauty. It was clean, really clean. We drove it and came back and made a deal. Kali was simple, easy and straight to the point. The next time we need a car she will involved.
Jun 25, 2023
Very kind people
Jun 22, 2023
Callie the sales person I worked with was very helpful
May 11, 2023
Great
Apr 26, 2023
Good
Jan 30, 2023
Very satisfied!
My saleswoman, Kali Verzone, was extremely patient with my numerous calls, knowledgeable with all my
questions, and went above and beyond personally going over the vehicle I purchased, taking and texting me
photos of the smallest of imperfections on the Infinity. Kali kept me informed daily till the day I received the
vehicle making sure I was happy. Although I live in Charleston, SC I will make future purchases from her. She
is a great asset to Birmingham Luxury Motors!!!
The finance person I texted with gave me an insultingly LOW price for my trade. I told them it was too low and they just stopped responding to me. I decided to use the appraisal feature on their website, and it gave me a $10,000 trade value. Then on the "create your own deal" prom on the website, the hypothetical paperwork still listed $4,000 less for my trade! The internet salesperson kept sending me generic emails & texts after I called them out on these discrepancies. She said, "disregard that message" instead of anything courteous, like I'm sorry we couldn't make a deal. Greedy and rude.
Jan 4, 2023
Response from current dealership:
We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, Sara hopefully, we can get to the bottom of this.
Oct 29, 2022
Great experience. Gave detailed info and were ready to assist in any way I needed.
Sep 18, 2022
They were professional and took care of business
Feb 7, 2022
Great service. Car too expensive with shipping.
Feb 5, 2022
Great service called quickly was friendly not pushy
Nov 30, 2021
The were available but not pushy or annoying. Just what you want there for the questions but not nagging all other times
Seth was very helpful, I just have not had a chance to get to Alabama to see the truck or take a test drive.
Oct 1, 2021
Response from current dealership:
Thank you for your feedback. We'd love to further assist you and earn that fifth star once you're ready to take the next step in your purchase.
Oct 1, 2021
Response from current dealership:
Thank you for your review and feedback. Our inventory rolls fast, but is also quickly replenished. Please visit www.BirminghamLuxuryMotors.com to browse our latest inventory.
Very helpful very good follow up it’s just the locations too far for me to do a test drive
Oct 1, 2021
Response from current dealership:
Thank you for your review and feedback, We have a couple locations, and provide nationwide shipping. Please visit www.BirminghamLuxuryMotors.com to browse our latest selection of pre-owned vehicles.
5 stars all day long! No hassle, was able to do everything done but sign the papers over the phone. Lance was there to answer any questions I had. I would highly recommend shopping here!
Oct 1, 2021
Response from current dealership:
Thank you for your review and feedback!
Oct 1, 2021
Response from current dealership:
Many thanks for your review and feedback!
Called the day before was told the truck was there. I drove 75 mins to the dealership the next morning only to be told the truck had sold the previous month.
Oct 1, 2021
Response from current dealership:
Dear Wesley,
Please accept our sincere apology for the inconvenience you had. We would love to earn your business back if you give us the opportunity in the future.
Please accept our sincere apology for the inconvenience you had. We would love to earn your business back if you give us the opportunity in the future.
Nice truck. Drove it 2500 miles home. Ran like a dream. Happy with truck and customer service.
Oct 1, 2021
Response from current dealership:
Thank you for your review and feedback! Glad you're enjoying your truck :)
My experience was ok not what I thought it should have been. Lots of texting and not direct communication. Choose wisely do your research.
Oct 1, 2021
Response from current dealership:
Thank you for your feedback. Our sales persons generally continue communication in the form that it is initiated in and try not to be too intrusive of your time and space. If your communication preference has changed, please advise your salesperson... they are happy to speak to you over the phone.
May 1, 2021
excellent.
Oct 1, 2021
Response from current dealership:
Thank you for your feedback!
Apr 12, 2021
I had a wonderful experience , I drove the car and in the next 30 minutes I was doing an application .I purchased this car, love it .
Apr 13, 2021
Response from current dealership:
Dorothy,
Thank you for your review and comments; we're delighted that you love your car! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Thank you for your review and comments; we're delighted that you love your car! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Seth, and Murad got me approved for the exact car I was looking for, and they were able to have the car delivered right to my door.
Apr 13, 2021
Response from current dealership:
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
They were extremely helpful. The whole process was quick and fast. I was gone in a few hours with the vehicle I wanted. Charles has excellent customer service and a good sense of humor. I’ll definitely be going back in the future.
Apr 13, 2021
Response from current dealership:
Thank you for your review and feedback. It was our pleasure doing business with you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
The salesman, Seth, met me outside and after gathering my information quickly brought
the car for me to test drive. There was no pressure to make the sale and he allowed me to
test drive an alternate car as well. The cars were clean and I will be buying from this
dealership.
Mar 2, 2021
Response from current dealership:
Thank you for your 5-star review and vote of confidence to Birmingham Luxury Motors. Pleas visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Mar 2, 2021
Response from current dealership:
Thank you for your 5-star review. Pleas visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
If you’re looking to purchase a used Tesla, please
look elsewhere! I just purchased a 2017 Model X
back in January 2021 and some of the
ADVERTISED FEATURES WERE GONE DAYS
AFTER THE PURCHASE! I contacted the
dealership but they placed the blame on Tesla.
Tesla didn’t sell me my used car, this dealership
did. The dealership should’ve done there
“homework “ on the vehicle before they sold it to
me! They should have VERIFIED THESE
ADVERTISED OPTIONS with Tesla before they
sold the vehicle to me!! I’m still waiting to get my
tag as well smh! They failed to give me a temp tag
stating that the tag place was closed!! They were
STILL OPENED!! Don’t waste your time!
Feb 6, 2021
Initially a salesman contacted me and this was good because I really liked the truck. But when I asked for more information and photos, I live too far away to check it out personally, the salesman said he would but never did. I even recontacted him and asked again. Not only was the requested informaion never sent but he didn't even bother responding to me.
Mar 2, 2021
Response from current dealership:
Dear Walter,
Thank you for your feedback. We apologize for the inconvenience you've had. Please call 205.206.9494 and speak with the manager directly. It is unusual for a salesperson to drop the ball on customer communication; we would love to rectify this situation for you.
Thank you for your feedback. We apologize for the inconvenience you've had. Please call 205.206.9494 and speak with the manager directly. It is unusual for a salesperson to drop the ball on customer communication; we would love to rectify this situation for you.
Feb 1, 2021
Apparently 90% of the staff has Covid. I wasn’t informed of that for almost a week although I called and text daily trying to buy the car for full price and with a lender pre-approved loan. Their online application has a glitch that prevented my information from ever going over until the last day when the finance manger called and talked to me in a less than professional manner. I was approved Through his lender at this time. But after the poor communication , poor customer service, and unprofessionalism. I took my business somewhere else.. I recommend you do the same.
Feb 1, 2021
Response from current dealership:
Dear John,
Please do accept our sincere apologies for any missed communications on our part and the inconvenience you've had. Unfortunately, with the current situation, when one goes down with Covid, those around him have to mandatorily quarantine as well. We are strictly following all CDC guidelines and it is indeed affecting our business. We had two guys covering for the usual six all week and the finance manager reached out to you as soon as he was able to. This, however, does not excuse any inconvenience you've had. Please do reach out to us at 205.206.9494 and speak with a manager direc
More ...
Please do accept our sincere apologies for any missed communications on our part and the inconvenience you've had. Unfortunately, with the current situation, when one goes down with Covid, those around him have to mandatorily quarantine as well. We are strictly following all CDC guidelines and it is indeed affecting our business. We had two guys covering for the usual six all week and the finance manager reached out to you as soon as he was able to. This, however, does not excuse any inconvenience you've had. Please do reach out to us at 205.206.9494 and speak with a manager direc
Jan 26, 2021
I was very displeased with the misleading advertising this dealership put forward. The price listed on this car is only available if you finance
the car through their dealership. There was no mention of this in the add with the exception of one sentence about special financing may be
required buried in the middle of dealership information. I contacted CarGurus, the dealership, and spoke to 3 people this was never
mentioned. I secured my own financing, down payment ( sold my wife's car) and drove 5 hours across 2-1/2 states to purchase this car. After
test driving and sitting down to "do the paperwork" was the first time I was told I could only use the dealers financing. when I inquired as to
why I could not use my own financing I was told the car was placed at a special Price so that they could finance through the dealership so the
dealership would get a "kick back" this is a from the salesman.
Feb 1, 2021
Response from current dealership:
Dear Daryl,
Please accept our most sincere apologies for any inconvenience you've had and any miscommunications experienced. Each month, we mark a few of our vehicles down to promote our in-house financing products. This vehicle was one of them and that ought to have been communicated to you at the onset. We're glad we were able to match your lenders financing offer so you could secure your vehicle at the low/listed price, and that you drove back in your newly purchased car. Please do reach out to us at 205.206.9494 if we may be of any further assistance.
Please accept our most sincere apologies for any inconvenience you've had and any miscommunications experienced. Each month, we mark a few of our vehicles down to promote our in-house financing products. This vehicle was one of them and that ought to have been communicated to you at the onset. We're glad we were able to match your lenders financing offer so you could secure your vehicle at the low/listed price, and that you drove back in your newly purchased car. Please do reach out to us at 205.206.9494 if we may be of any further assistance.
Feb 1, 2021
Response from current dealership:
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
I received a call from the dealer and was told that I would receive a call back. I have not heard from the dealership in over a week. If they couldn’t help me as a customer, I would have appreciated call/email stating that fact.
Feb 1, 2021
Response from current dealership:
Please accept our sincere apologies for any inconvenience you've experienced as a result of any missed communication on our part. Please do reach out to us at 205.206.9494 and speak with a manager directly. We would love to have another opportunity to earn your business.
Well, where do i begin. I set out to get this car, which was alright. Ill be honest the oil pressure for this car is all over the place at acceleration and deceleration, car idle is a bit rough, but has plenty of power. Charles smelley referred me to a more newer model, with less miles with a good deal, and hes been a real good guy. Anyone in the Birmingham area give Birmingham luxory motors a chance, they are legit, and want you to have a car with no problems! Best of luck.
Feb 1, 2021
Response from current dealership:
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Feb 1, 2021
Response from current dealership:
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Nov 29, 2020
Good
Feb 1, 2021
Response from current dealership:
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Nov 27, 2020
Very helpful, informative, and will go the extra mile
Feb 1, 2021
Response from current dealership:
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Oct 5, 2020
It was good.
Oct 23, 2020
Response from current dealership:
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Oct 3, 2020
Purchased the the vehicle great deal
Oct 23, 2020
Response from current dealership:
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Oct 23, 2020
Response from current dealership:
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Rude people, they didn’t care to help you find a car. I went there and they told me the car wasn’t there and that it was at a different location after they told me 2 times that the car was downtown, next morning drove across town for the same rude experience I had downtown I do not recommend this dealership
Oct 23, 2020
Response from current dealership:
Dear Amber,
Please accept our sincere apologies for your inconvenience. We would love to speak with you further to understand where we went amiss and resolve any issues of miscommunication. You may reach us at 205.206.9494 and ask to speak with a manager directly.
Please accept our sincere apologies for your inconvenience. We would love to speak with you further to understand where we went amiss and resolve any issues of miscommunication. You may reach us at 205.206.9494 and ask to speak with a manager directly.
Sep 14, 2020
I spent many hours via email and phone discussing vehicle. I told them I wanted a clean vehicle 9/10 if not 10/10. I had an independent inspection set up and they sent it to a different location than I requested. This location told me the vehicle was good to go. I booked my airline ticket for the next day and flew down to purchase vehicle. Within 1 minute of seeing the vehicle I realized the sales rep had played me. The vehicle may have been mechanically sound, but I would rate it a 5/10. The interior looked like they taught preschool in it for 5 years. There was holes and gouges in the trim. Needless to say I wasted $1000 on a dishonest sales rep/dealership.
Oct 23, 2020
Response from current dealership:
Dear Eric,
Please do accept our sincere apologies for any inconvenience you may have had. Honesty is the cornerstone of our business and it is imperative that we disclose all information to potential customers before they make the trip out to purchase a vehicle. The vehicle checked out mechanically sound as you've indicated in your review. Aesthetics, however, are subjective! We have reviewed the communications between you and the sales rep; used cars do have some wear and tear, but any evidence of the small tear in the back of the seat and other minor wear was clearly visible in the multipl
More ...
Please do accept our sincere apologies for any inconvenience you may have had. Honesty is the cornerstone of our business and it is imperative that we disclose all information to potential customers before they make the trip out to purchase a vehicle. The vehicle checked out mechanically sound as you've indicated in your review. Aesthetics, however, are subjective! We have reviewed the communications between you and the sales rep; used cars do have some wear and tear, but any evidence of the small tear in the back of the seat and other minor wear was clearly visible in the multipl
Oct 23, 2020
Response from current dealership:
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Sep 2, 2020
My experience with Birmingham luxury motors was a wonderful family environment experience they took very good care of me in advance of me arriving to the location helping me and the wife with all the details and questions that we had prior to arriving and purchasing our vehicle. Thanks to them for being a family helping families.
Oct 23, 2020
Response from current dealership:
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Oct 23, 2020
Response from current dealership:
Dear Gabriel,
Please accept our sincere apologies for any inconvenience you've had. Our inventory moves quick, but we promptly replenish. Our team members reach out to customers in the order they receive the inquiries. Having said that, we would love to assist you further; please do reach out to us at 205.206.9494 and speak with a manager directly.
Please accept our sincere apologies for any inconvenience you've had. Our inventory moves quick, but we promptly replenish. Our team members reach out to customers in the order they receive the inquiries. Having said that, we would love to assist you further; please do reach out to us at 205.206.9494 and speak with a manager directly.
Aug 7, 2020
I could not have had a more positive experience buying a new-to-us car for our family! My husband and I saw this Subaru online, got an
appointment, test drove the vehicle, and traded in a truck for a deal we could not pass up! We loved the entire process and the people we got
to work with- Ali Morani and Murad Fazal, in particular, were great! I would definitely recommend doing your research before diving into a car
purchase, but if you find all you need, they are the dealer to go with!
Oct 23, 2020
Response from current dealership:
Dear Sarina,
Thank you for your review, compliments and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Thank you for your review, compliments and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Aug 6, 2020
Deal is not completed as of now, but with the covid-19 they have been awesome, had follow up with Lance and Sara. They are doing great so far
Oct 23, 2020
Response from current dealership:
Thank you for your review and feedback, Eric!
Jul 17, 2020
Great experience. Salespeople were outstanding
Oct 23, 2020
Response from current dealership:
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
My experience at BLM was great. The car I went there for was sold that morning. However, we looked around and found an even better car for my daughter and we bought it. The prices are fixed - don’t expect to wheel and deal (I tried...)
Oct 23, 2020
Response from current dealership:
Thank you for your review and feedback. It was our pleasure serving you and we were delighted you found the right car for your daughter! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Oct 23, 2020
Response from current dealership:
Thank you for your review and feedback. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Great to deal with. I worked with Ali and he was extremely friendly and willing to assist. Love the car so far and the extra touches of customer service were great. Whenever I am in the market for another vehicle I will certainly check back with BLM!!
Oct 23, 2020
Response from current dealership:
Thank you for your review and feedback. So glad you're loving your ride! It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Very prompt messaging back. Great communication. Honest and accurate information. Work really hard to get ya in a vehicle.
Oct 23, 2020
Response from current dealership:
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Awesome. Mr Charles was beyond courteous. Explained ever detail of the process. Very comfortable atmosphere. When you call he will be very honest about what can and can’t be done.
Oct 23, 2020
Response from current dealership:
Thank you for your review, compliments and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
I dealt with Kali. She was amazing. Very knowledgeable, very helpful. Kali goes above and beyond to get the deal done. I would recommend them to anyone looking for a good car for a good price.
Oct 23, 2020
Response from current dealership:
Thank you for your review, feedback and referral. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
May 27, 2020
Very helpful. Great experience.
Oct 23, 2020
Response from current dealership:
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Very helpful with the car I inquired about and sent me other options in my price range to consider. Very helpful.
Oct 23, 2020
Response from current dealership:
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
May 6, 2020
Mr. Charles was very nice and helpful.
Oct 23, 2020
Response from current dealership:
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Oct 23, 2020
Response from current dealership:
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Mar 19, 2020
When speaking with the saleman about negotiation the price to pay cash for the car, pitch in her voice when to alto, and she stated we sale
the best car around, paying cash for a car does not matter, they would make more finance. And its tax season it will sale. So my no taxs, cash
having money move right along. Now 4 weeks later this car is still on your lot.
Sep 11, 2020
Response from current dealership:
Dear Sandra,
Please do accept our apologies for not being able to meet your pricing request. Our cars are competitively priced and therefore there is no room for further negotiation. Your form of payment unfortunately does not change our policy... we incur the same overall costs and fees regardless of how you chose to pay. Please do call us and speak with management if we may assist you to find the right car for a price that suits your budget.
Please do accept our apologies for not being able to meet your pricing request. Our cars are competitively priced and therefore there is no room for further negotiation. Your form of payment unfortunately does not change our policy... we incur the same overall costs and fees regardless of how you chose to pay. Please do call us and speak with management if we may assist you to find the right car for a price that suits your budget.
Mar 19, 2020
Great dealership
Oct 23, 2020
Response from current dealership:
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Oct 23, 2020
Response from current dealership:
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Mar 5, 2020
Very responsive.
Oct 23, 2020
Response from current dealership:
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Mar 3, 2020
Very positive experience. Ali was helpful and very professional. Will return for automobile needs in the
future.
Oct 23, 2020
Response from current dealership:
Dear Jill,
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
I really had a great experience with my purchase process. Ali was great to work with and had everything ready to go when I arrived at the dealership.
Mar 6, 2020
Response from current dealership:
Thank you for your review and feedback. It was our pleasure serving you! Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
I didn’t respond until 2/21, because of when I could go look at the car. The car sold the evening of 2/21, when I was to go 2/22. The salesman did call me at 8 pm to let me know.
Mar 6, 2020
Response from current dealership:
Thank you for your review and feedback: our inventory moves fast, but is also quickly replaced. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Feb 19, 2020
Awesome place to buy vehicle ask for Tom he will treat you right!!!!
Mar 6, 2020
Response from current dealership:
Thank you for your review and feedback. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Feb 13, 2020
The people at Birmingham luxury motors are really nice and attentive to my inquiry, I will definitely keep them in mind when I’m ready to purchase a vehicle.
Mar 6, 2020
Response from current dealership:
Thank you for your review and feedback. We look forward to earning your business when you're ready to make your purchase. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Feb 6, 2020
Good so far. Have not purchased the car yet.
Mar 6, 2020
Response from current dealership:
Thank you for your review and feedback. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
I had good experience working through CarGurus interacting with the dealer who was selling the car I'm
interested in. Nothing is finalized but may happen soon.
Jeff
Mar 6, 2020
Response from current dealership:
Thank you for your review and feedback. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Feb 5, 2020
Wouldn’t take my car loan because of my
bank. The dealer told me they only work
with a few and banks. Money is money, and
you lost a customer because of that.
Mar 6, 2020
Response from current dealership:
Dear Ashley,
Thank you for your feedback. We work with most banks but have to strictly follow all their requirements in facilitating financing. We do apologize that we couldn't move forward on the sale. Please call us directly to discuss this further... we refrain from discussing financial details on public forums.
Thank you for your feedback. We work with most banks but have to strictly follow all their requirements in facilitating financing. We do apologize that we couldn't move forward on the sale. Please call us directly to discuss this further... we refrain from discussing financial details on public forums.
I love cargurus and my experience at Birmingham Luxury Motors. Warren was fabulous! 5 stars
Mar 6, 2020
Response from current dealership:
Thank you for your review and feedback. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Extremely quick response time to e-mails and call. Nice friendly atmosphere when i
stopped by, they didn't try to up-sell or pressure me into a vehicle I didn't want.
Mar 6, 2020
Response from current dealership:
Dear Dusty,
Thank you for your candid review and compliments to Birmingham Luxury Motors and its team. It was our pleasure serving you. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Thank you for your candid review and compliments to Birmingham Luxury Motors and its team. It was our pleasure serving you. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Amelia Thomas was an exceptional sales rep. She was patient and thorough with my online purchase. I received my Infiniti today and couldn't be happier.
Mar 6, 2020
Response from current dealership:
Dear Karen,
Thank you for your review to Birmingham Luxury Motors and compliments to Amelia - we'll be sure to extend it to her! Our staff is both meticulous and efficient; online purchases have been the trend lately and we're delighted to hear that you are happy with your electronic transaction. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Thank you for your review to Birmingham Luxury Motors and compliments to Amelia - we'll be sure to extend it to her! Our staff is both meticulous and efficient; online purchases have been the trend lately and we're delighted to hear that you are happy with your electronic transaction. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Jan 7, 2020
Dealer responded with in a timely manner
Mar 6, 2020
Response from current dealership:
Thank you for your review and feedback. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Mar 6, 2020
Response from current dealership:
Thank you for your review and feedback. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Mar 6, 2020
Response from current dealership:
Thank you for your review. Our vehicles are competitively priced up-front; it takes the stress out of the process by eliminating the need to haggle prices down. We apologize that our pricing didn't meet your expectation. If you'd like to reconsider, please visit www.BirminghamLuxuryMotors.com and reach out to us if you see something you like. We'd love to earn your business in order to earn that fifth star!
Mar 6, 2020
Response from current dealership:
Thank you for your review and feedback; we're delighted that you've had a great experience with us. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Mar 6, 2020
Response from current dealership:
Thank you for your review and feedback. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Mar 6, 2020
Response from current dealership:
Thank you for your review and feedback. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Mar 6, 2020
Response from current dealership:
Thank you for your review and feedback. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Nov 1, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of any further assistance.
Oct 23, 2019
Very accommodating with no Buying Pressure. A Good Buying Experience.
Nov 1, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. It was our pleasure doing business with you. Please visit www.BirminghamLuxuryMotors.com if we may be of any further assistance.
Nov 1, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of any further assistance.
Sep 21, 2019
Quick response and very helpful online associate.
Nov 1, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of any further assistance.
Sep 9, 2019
They were very responsive and helpful we just weren’t interested in the car
Nov 1, 2019
Response from current dealership:
Thank you for your stellar review to Birmingham Luxury Motors. We are a no-hassle dealership and don't believing in pressuring customers into a sale. Whenever you're looking for your next car, please visit www.BirminghamLuxuryMotors.com and call us if we may be of any further assistance.
Sep 3, 2019
Good response and service.
Nov 1, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of any further assistance.
Jul 28, 2019
They had sold the vehicle before we had a chance to look at it.
But did contact us quickly.
Nov 1, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. Our inventory moves fast, but it's also quickly replaced. Please visit www.BirminghamLuxuryMotors.com, and call us if anything else catches your eye; or, call us if we may find your next car for you.
Nov 1, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of any further assistance.
Jul 24, 2019
I’ve purchased this vehicle a week ago and still have not received it.. it’s been over a week and this upsetting
Nov 1, 2019
Response from current dealership:
Thank you for your feedback. It takes 7-10 business days to deliver a car, give or take a couple days due to weather. Our records indicate that this car was purchased on July 17th and delivered on July 26th. We apologize for the delay beyond your expectation and hope you've been enjoying your car since then.
Jul 12, 2019
My experience was excellent.
Nov 1, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of any further assistance.
Jun 23, 2019
I live in Tennessee and bought my car online hoping this was a reputable dealer, and they are not. Beware if you are buying online and think they will be honest with you. They did not tell me upfront that the car only comes with one key. So after I received the car I had to then go pay $300 for a second key. When the car arrived I noticed a bee-bee sized hole in the car door and the back tires needed to be replaced due to wear. They did send me a walk-around video of the car before I bought but it was too far away to notice these defects. And lastly, it took 32 days to get the title, so for 2 days I had to drive my car without being registered. When I sent an email stating my problem I got zero reply.
Nov 1, 2019
Response from current dealership:
Please accept our most sincere apologies for the inconvenience you've had. Your sales rep had tried reaching out to you, and management will circle back with you today. Most used cars will have some wear, and we adjust the price of the vehicle accordingly. Having said that, we do not wish for any customer to be unhappy after a purchase from us; look out for a call from us today on the number we have on file.
Jun 9, 2019
I was very disappointed worst experienced I ever had they ran my credit I got approved told me how much money I had to put down and after that everything went black all he had to say was we had a buyer they didn't just make 1 car and he actually had other cars I would have liked didn't try to sell me anything else
Nov 1, 2019
Response from current dealership:
Please accept our apologies for any inconvenience you may have had. We refrain from discussing financial information on public forums. Please call us and we would be happy to go over your application details with you once again.
Nov 1, 2019
Response from current dealership:
Thank you for your stellar review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of any further assistance.
Nov 1, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of any further assistance.
May 30, 2019
very nice man .
Nov 1, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of any further assistance.
May 28, 2019
Everything was great and easy! We didn’t get this car but another from the same company
Nov 1, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. It was our pleasure doing business with you. Please visit www.BirminghamLuxuryMotors.com if we may be of any further assistance.
May 21, 2019
Great
Nov 1, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of any further assistance.
Dealer response was quick and to the point. The car was exactly as listed on the website. Process of buying the car was fast. Overall, I had a great experience with Birmingham Luxury Motors.
Nov 1, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. It was our pleasure doing business with you. Please visit www.BirminghamLuxuryMotors.com if we may be of any further assistance.
Apr 30, 2019
Phenomenal
Nov 1, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of any further assistance.
Apr 30, 2019
Great
Nov 1, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of any further assistance.
Apr 23, 2019
Phone conversations extremely helpful understanding of whole picture
Nov 1, 2019
Response from current dealership:
Thank you for your stellar review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of any further assistance.
Apr 18, 2019
Great experience would recommend to Friends and family thanks again Birmingham luxury motors.
Nov 1, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. It was our pleasure doing business with you. Please visit www.BirminghamLuxuryMotors.com if we may be of any further assistance.
Nov 1, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of any assistance.
Apr 1, 2019
I like the way this place works but the cars that I test drove were in horrible shape. All the lights for maintenance came on, it was a little unsettling
Nov 1, 2019
Response from current dealership:
Thank you for your feedback; we appreciate the compliment. Occasionally, there are cars that arrive with maintenance dates due, and we perform an inspection and maintenance before we mark it for sale. If a customer really wants to see a car before we have a chance to do that, we will show it to them. Maintenance lights just indicate that the regular maintenance (oil change, etc.) is due.
Nov 1, 2019
Response from current dealership:
Thank you for your stellar review to Birmingham Luxury Motors. Our inventory moves fast, but it's also quickly replaced. Please visit www.BirminghamLuxuryMotors.com, and call us if anything else catches your eye; or, call us if we may find your next car for you. We'd love the opportunity to earn that 5th star.
Nov 1, 2019
Response from current dealership:
Thank you for your stellar review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of any further assistance.
Nov 1, 2019
Response from current dealership:
Thank you for your stellar review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of any assistance.
Mar 5, 2019
Warren was a great guy and we walked out for our 2014 MINI Cooper! Thank you
Oct 31, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. It was our pleasure doing business with you. Please visit www.BirminghamLuxuryMotors.com if we may be of any further assistance.
Mar 2, 2019
Birmingham Luxury motors was quick to respond with helpful information on the vehicle that I saw on their website.
Oct 31, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of any further assistance.
Oct 31, 2019
Response from current dealership:
Thank you for your stellar review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of any further assistance.
Feb 4, 2019
Ok dealer. Do not go to the Birmingham location...tried to show a hail damage car...said he did not know and said they just got it in --- no pictures bit the car showed 12 days
on car gurus
Oct 31, 2019
Response from current dealership:
Thank you for your feedback. As a general rule, we do not show cars until we've had an opportunity to inspect them, and in your case, the car had not yet been inspected since it had just arrived. Sometimes, it takes several days of transit before a car we purchased makes it to the lot. In the winter, weather usually causes further delay in transportation. Once the car has arrived, we inspect it, and only then post pictures. We make an exception where a customer is keen on buying just that particular car and insists on viewing it prior to our inspection. We did not proceed with the sale once we
More ...
Jan 26, 2019
Responded and answered all questions.
Oct 31, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Oct 31, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Oct 31, 2019
Response from current dealership:
Thank you for your stellar review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Nov 22, 2018
The guys were attentive, patient and personable. It was also a good experience for my son's first time car purchase. The car was "as advertised" and I never felt pressure to look at something else. I am the type to do my research then go get what I want. I will look at cars at Birmingham Luxury Motors first next time.
Oct 31, 2019
Response from current dealership:
Thank you for your 5 star review and compliments to Birmingham Luxury Motors. It was our pleasure doing business with you. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Nov 22, 2018
Good understanding of customer needs, I was
able to effectively communicate that we could
not come see the car we spoke about. No high
pressure sales tactics.
Oct 31, 2019
Response from current dealership:
Thank you for your stellar review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Nov 21, 2018
Dealer made an initial contact but did not follow up. Disappointing.
Nov 23, 2018
Response from current dealership:
Mr. Hans,
After our initial contact, you specifically indicated in your response that you would not like to be contacted on the phone. One of our emails bounced back and we never heard back from you after our last email on 11/21/18. We will always respect our customers' privacy and requests; we did not call you per your very specific request. If you continue to be interested in our vehicle, please do reach out to us and we'd be happy to assist.
After our initial contact, you specifically indicated in your response that you would not like to be contacted on the phone. One of our emails bounced back and we never heard back from you after our last email on 11/21/18. We will always respect our customers' privacy and requests; we did not call you per your very specific request. If you continue to be interested in our vehicle, please do reach out to us and we'd be happy to assist.
Nov 4, 2018
It was great. The car I was asking about had been sold, but they had another same color close in miles for same price.
Oct 31, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. It was our pleasure doing business with you. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Nov 2, 2018
BLM gave excellent service. They were able to get me financed at rate lower than my preapproved bank rate.
Oct 31, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. It was our pleasure doing business with you. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Very responsive. Very friendly, but straight forward dealership. Provided CARFax. Great experience.
Oct 31, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. It was our pleasure doing business with you. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
The dealer was responsive and sales staff was
friendly. The 2017 Carollas I looked at there had
a lot more stains and holes in the interiors than I
saw at other places for the same money. I think
the prices were a little to high for the quality of
the vehicles being offered there.
Oct 31, 2019
Response from current dealership:
Thank you for your feedback. When comparing apples to apples, our pricing is rather competitive. Cars with stains and holes are generally not sold for retail; those are cars that were traded in by a customer, and get sent to an auction, unless a customer specifically requests to see them. There appears to be a disconnect. Please feel free to call us if we may be of any assistance.
Sep 20, 2018
These guys are good they are very professional and they are very honest and helpful. I will tell all my friends and family about them. I will use them when buying another car.
Oct 31, 2019
Response from current dealership:
Thank you for your 5 star review and compliments to Birmingham Luxury Motors. It was our pleasure doing business with you. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
The car was super clean and ready to test drive. Everyone at the dealership was super nice and helpful! Our salesman wasn't pushy at all! He was very customer service oriented :) With the great condition of the car and the fantastic customer service, this purchase was a no brainer. They even washed the car again while we were working on the paper work. Great experience. I would most definitely recommend this dealership to anyone!
Oct 31, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. It was our pleasure doing business with you. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Aug 28, 2018
Excellent service. Not pushy, very very helpful.
Oct 31, 2019
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. It was our pleasure doing business with you. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Jul 10, 2018
I was contacted but decided I am interested in a different model Jaguar. I did like that the salesman contacted me by email and phone to follow up
Aug 16, 2018
Response from current dealership:
Thank you for your stellar review and comments to Birmingham Luxury Motors. It was our pleasure responding to your inquiry. Please visit www.BirminghamLuxuryMotors.com if we may have the opportunity to earn your business in the future.
Jun 29, 2018
I had a great experience with them
Aug 16, 2018
Response from current dealership:
Thank you for your 5-star review and comments to Birmingham Luxury Motors. It was our pleasure doing business with you. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Jun 10, 2018
Yes..... Very helpful Have my New Car...ride great, Dealership was awesome salesman was wonderful this was my first experience with CarGurus it was great Thanks so Much
Aug 16, 2018
Response from current dealership:
Thank you for your 5-star review and comments to Birmingham Luxury Motors. It was our pleasure doing business with you. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Aug 16, 2018
Response from current dealership:
Thank you for your 5-star review and comments to Birmingham Luxury Motors. It was our pleasure doing business with you. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Aug 16, 2018
Response from current dealership:
Thank you for your 5-star review and comments to Birmingham Luxury Motors. It was our pleasure doing business with you. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
May 18, 2018
This was best car buying experience of my life ! I had not heard of this dealership , but I’m so glad I found it! It’s not like the big dealerships around town that keep you there all day , or like the suspect used car dealerships that you know you’re getting ripped off the minute you stop my.
Ali was great- immediately showed me the car fax, discussed the vehicle , copied my insurance card and handed me the keys. He said I could drive it to my mechanic or anywhere I needed to take it . And if I couldn’t be back by 5, to call and he’d wait on me !
It was below carfax and KBB value and low mileage . I came back in a couple hours, signed papers and out the door. It was a cash deal so I can’t speak as to how financing there would go. But I wasn’t pressured into buying extended warranty or anything. It was great!
I’d go back again with no hesitation if I was looking for a good used car.
May 29, 2018
Response from current dealership:
Dear Wanda,
Thank you for the 5-star review and candid comments you've dedicated to Birmingham Luxury Motors. Honesty in the marketplace goes a long way and we embody that one trait throughout our organization. It was our pleasure doing business with you. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Thank you for the 5-star review and candid comments you've dedicated to Birmingham Luxury Motors. Honesty in the marketplace goes a long way and we embody that one trait throughout our organization. It was our pleasure doing business with you. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Apr 18, 2018
They responded right away with all the information I needed, that's what you call great customer service.
May 29, 2018
Response from current dealership:
Thank you for your 5-star review and comments to Birmingham Luxury Motors. It was our pleasure doing business with you. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Ali is the best. May be the best car buying experience. He walked me thru every derail of the car. Explained how the dealership worked. I will definitely be back!
Apr 2, 2018
Response from current dealership:
Dear Michelle,
Thank you for your 5 star review and comments to Birmingham Luxury Motors for your "best car buying experience" yet. It was our pleasure doing business with you and we look forward to the opportunity to serve you again. In the meantime, please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Thank you for your 5 star review and comments to Birmingham Luxury Motors for your "best car buying experience" yet. It was our pleasure doing business with you and we look forward to the opportunity to serve you again. In the meantime, please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
the dealer made sure to contact me. I will be back in contact with them for
more information so far they have been very courteous and great with
customers.
Apr 2, 2018
Response from current dealership:
Thank you for your stellar review and comments to Birmingham Luxury Motors. Please feel free to reach out to us should you have any further inquiries or when you're ready for the purchase. In the meantime, please visit www.BirminghamLuxuryMotors.com to browse through our inventory for your next car.
Jan 27, 2018
We didn’t buy our car from them but they was still very pleasant and informative and was never ever pushy
Apr 2, 2018
Response from current dealership:
Dear Kerry, Thank you for your stellar review and comments to Birmingham Luxury Motors despite the fact that you didn't buy from us. It is our job to educate our customers and it's up to them whether they choose to buy; it's always a pleasure to serve regardless of the sales outcomes. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance or when you're ready for your next car.
Jan 4, 2018
I had an amazing experience while buying a car through them
Jan 26, 2018
Response from current dealership:
Thank you for your 5 star review and comments to Birmingham Luxury Motors. It was our pleasure doing business with you. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Jan 26, 2018
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Nov 30, 2017
This dealer responded to me promptly and invited me to come and test drive their vehicle.
Jan 26, 2018
Response from current dealership:
Thank you for your stellar review and comments to Birmingham Luxury Motors. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Sep 21, 2017
Response from current dealership:
Thank you for your 5 star review to Birmingham Luxury Motors. We're delighted that you had a great experience car shopping with us; it was our pleasure walking you through your purchase. Please visit www.BirminghamLuxuryMotors.com if we may be of any further assistance.
Melvin was great. He was honest and true to his word. I ultimately bought from someone else, but will come back next time I am in the market.
Sep 21, 2017
Response from current dealership:
Thank you for your 5 star review and comments to Birmingham Luxury Motors. We would love an opportunity to do business with you - please visit www.BirminghamLuxuryMotors.com when you're ready for your next car.
Aug 22, 2017
helpful. not pushy. thoughtful.
Sep 21, 2017
Response from current dealership:
Dear Alan,
Thank you for your review and comments to Birmingham Luxury Motors. It was our pleasure assisting you with your purchase. Please visit www.BirminghamLuxuryMotors.com when you're looking for your next car and allow us an opportunity to earn that 5th star.
Thank you for your review and comments to Birmingham Luxury Motors. It was our pleasure assisting you with your purchase. Please visit www.BirminghamLuxuryMotors.com when you're looking for your next car and allow us an opportunity to earn that 5th star.
Aug 8, 2017
Seemed honest, pleasant, and professional over the phone. I really wish I had contacted them sooner. The car I wanted had already been sold.
Aug 8, 2017
Response from current dealership:
Dear William,
Thank you for your review and compliments to Birmingham Luxury Motors. We're sorry that the car you were interested in had just sold; our inventory moves pretty fast. We would love for you to check out other similar vehicles on www.BirminghamLuxuryMotors.com or tell us what you're looking for in a vehicle so we can find the right car for you.
Thank you for your review and compliments to Birmingham Luxury Motors. We're sorry that the car you were interested in had just sold; our inventory moves pretty fast. We would love for you to check out other similar vehicles on www.BirminghamLuxuryMotors.com or tell us what you're looking for in a vehicle so we can find the right car for you.
Jul 20, 2017
Very professional and courteous
Aug 8, 2017
Response from current dealership:
Dear Eric,
Thank you for your 5 star review and compliments to Birmingham Luxury Motors. It was our pleasure walking you through your car purchase. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Thank you for your 5 star review and compliments to Birmingham Luxury Motors. It was our pleasure walking you through your car purchase. Please visit www.BirminghamLuxuryMotors.com if we may be of further assistance.
Jun 26, 2017
Response from current dealership:
Thank you for your 5 star review and comments to Birmingham Luxury Motors. It was our pleasure helping you find the right car for you. Please visit www.BirmghamLuxuryMotors.com if we may assist you further.
The Dealer salesmen are strictly about their business, they are in constant
contact with the customer. They are serious about selling cars.
Apr 12, 2017
Response from current dealership:
Dear Dominic,
Thank you for your review and comments to Birmingham Luxury Motors and its team members. We do indeed take our jobs seriously and will always go the extra mile in customer service. Please visit www.BirminghamLuxuryMotors.com if we may assist you further.
Thank you for your review and comments to Birmingham Luxury Motors and its team members. We do indeed take our jobs seriously and will always go the extra mile in customer service. Please visit www.BirminghamLuxuryMotors.com if we may assist you further.
Dealer contacted me about car but when we went to look at it we were never able to see it. They said it was in for service and couldn't be shown.
Mar 17, 2017
Response from current dealership:
Dear Pam,
We apologize for any inconvenience you may have had. This was a unique situation where we noticed a service issue after the car was placed on the lot. We are diligent in our efforts to confirm that our cars are up to the mark before we let our customers drive them; we did not want to let you test drive a car without the service issue being addressed. Once again, our sincere apologies for the inconvenience. If you're in the market for a car again, please visit www.birminghamluxurymotors.com to give us an opportunity to turn this experience around for you.
We apologize for any inconvenience you may have had. This was a unique situation where we noticed a service issue after the car was placed on the lot. We are diligent in our efforts to confirm that our cars are up to the mark before we let our customers drive them; we did not want to let you test drive a car without the service issue being addressed. Once again, our sincere apologies for the inconvenience. If you're in the market for a car again, please visit www.birminghamluxurymotors.com to give us an opportunity to turn this experience around for you.
Mar 17, 2017
Response from current dealership:
Thank you for your 5-star review to Birmingham Luxury Motors. Please visit www.birminghamluxurymotors.com when you're in the market for a car again.
Feb 19, 2017
Mr. Melvin was easy to work with and their dealership very nice and comfortable with no pushy sales.
Feb 28, 2017
Response from current dealership:
Dear Johnny,
Thank you for your excellent review of Birmingham Luxury Motors and its staff. If you're ever in the market for a car again, we'd hope you give us an opportunity to earn that 5th star - we strive for 100% customer satisfaction!
Thank you for your excellent review of Birmingham Luxury Motors and its staff. If you're ever in the market for a car again, we'd hope you give us an opportunity to earn that 5th star - we strive for 100% customer satisfaction!
Feb 3, 2017
Good customer service over the phone.
Feb 8, 2017
Response from current dealership:
Thank you for your 5-star review and compliment to Birmingham Luxury Motors. Our great customer service extends beyond the phone to all aspects of our business and we hope you allow us an opportunity to earn your business in the future.
Dec 14, 2016
Salesman was not very friendly, not very helpful. Luckily, we found a car almost like this one, only with more options for less money. We're happy and I hope he has sold this car or will sell it.
Jan 3, 2017
Response from current dealership:
Dear Kim,
We apologize that you were dissatisfied with your experience on a phonecall with our representative. We offer upfront low prices and therefore do not negotiate prices down further. We don't believe our haggle-free policy makes us unhelpful; rather, it attests to our transparency. The car you inquired about has indeed been sold to an extremely happy customer. If you are in the market for a car in the future, we hope that you will give us an opportunity to turn this experience around for you.
We apologize that you were dissatisfied with your experience on a phonecall with our representative. We offer upfront low prices and therefore do not negotiate prices down further. We don't believe our haggle-free policy makes us unhelpful; rather, it attests to our transparency. The car you inquired about has indeed been sold to an extremely happy customer. If you are in the market for a car in the future, we hope that you will give us an opportunity to turn this experience around for you.
Oct 30, 2016
Dealer responded timely with willingness to assist with the inquiry.
Dec 13, 2016
Response from current dealership:
Dear Joe, Thank you for your 5-star review to Birmingham Luxury Motors. We are delighted to hear that you've head a great experience making your car purchase with us.
Oct 22, 2016
They were fabulous at getting back to me in a very fast manor! Very easy to chat with!
Oct 26, 2016
Response from current dealership:
Thank you for your 5-star review to Birmingham Luxury Motors. We strive for 100% customer satisfaction and are glad your experience aligns with our goal.
Sep 10, 2016
It was very pleasant dealing with the people there; they understood my problem with the purchase which ended up not to be the right fit for me. Because of pressure of time, I could not
wait for the alternative car to be ready and regrettably had to deal
else where. Yes, a good place to do business.
Sep 13, 2016
Response from current dealership:
We strive for 100% customer satisfaction. We look forward to serving you again in the future to earn that 5th star.
Jul 29, 2016
Called ahead to have car cleaned and out front. When we got there, car was being cleaned but would be right back. 30 minutes later, car shows up filthy. Salesman runs down the lady who took car as not following instructions and difficult to deal with. Biggest complaint was car was advertised as having heated leather seats. We get there and seats were leather but not heated. Small to some but major deal breaker for the wife. Salesman offered apology but in more of an "oh well" manner instead of a sincere aplology. We drove 1 hour (1 way) just to get there. Definitely wasn't worth the drive.
Aug 2, 2016
Response from current dealership:
We apologize for your negative experience. At Birmingham Luxury Motors we are committed to fair, honest pricing. It’s unfortunate that there was miscommunication and you were unhappy after pricing was discussed. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you.
Jul 27, 2016
Great dealer
Aug 2, 2016
Response from current dealership:
We strive for 100% customer satisfaction. We look forward to serving you again in the future to earn that 5th star.
Jul 12, 2016
Very quick response and call back. Overall good buying experience
Jul 13, 2016
Response from current dealership:
Thank you for giving us a five star review! We are glad you enjoyed your car-shopping experience with us at Birmingham Luxury Motors.
May 21, 2016
I just purchased a vehicle here after LOTS of online shopping.
Decided to go here because one of the salesmen named Jacob
was so eager to help for an entire week even calling me late on
a Saturday evening. Then when I went to the dealer I had not 1
but 3 salesmen who were so helpful in my decision on which
car to buy and Jack stayed late and finished the process so I
could drive my Lexus ES350 home. I hope I am as happy with
the car as I am with the customer service. I would highly
recommend this family run dealer.
May 21, 2016
Response from current dealership:
Thank you for giving us a five star review! We are glad you enjoyed your car-shopping experience with us at Birmingham Luxury Motors.
Apr 25, 2016
Great Dealer. Zack, Jack & Stephen were Excellent and easy to work with. The Santa Fe had been thoroughly inspected by a Hyundai dealership, and was in immaculate condition. I highly recommend these guys!
Apr 28, 2016
Response from current dealership:
Thank you for giving us a five star review! We are glad you enjoyed your car-shopping experience with us at Birmingham Luxury Motors.
Apr 9, 2016
Response from current dealership:
We strive for 100% customer satisfaction. We look forward to serving you again in the future to earn that 5th star.
Mar 14, 2016
The dealer (Stephen) contacted me promptly to inform me that the car had been actually sold. He also informed me that there would be another Maxima similar to the one I wanted posted in a few days and it was. Very professional and courteous. Would definitely do business with based on my initial encounter.....
Mar 19, 2016
Response from current dealership:
We strive for 100% customer satisfaction. We look forward to serving you again in the future to earn that 5th star, and we're glad you'll give us that opportunity!
Mar 10, 2016
Good communication
Mar 19, 2016
Response from current dealership:
We strive for 100% customer satisfaction. We look forward to serving you again in the future to earn that 5th star.
Mar 3, 2016
Great experience. Best car purchasing experience I've had in 25 years of buying vehicles! Great inventory and a professional staff!
Mar 7, 2016
Response from current dealership:
Thank you for giving us a five star review! We are glad you enjoyed your car-shopping experience with us at Birmingham Luxury Motors.
Feb 1, 2016
Quick
Feb 4, 2016
Response from current dealership:
Thank you for giving us a five star review! We are glad you enjoyed your car-shopping experience with us at Birmingham Luxury Motors.
I had to buy a car fast (~2 days) after my car was totaled in an accident. I was looking for a Hyundai Sonata SE and after searching at a few dealerships in Tuscaloosa and Birmingham, Hyundai dealers and not, I couldn't find any reasonably priced Sonatas that weren't totally abused on the inside (My fiancé and I road trip a lot so I'm a stickler for interior conditions). At the end of my search I went to BLM and every car there was in great shape. There were about 5 or 6 Sonatas that I thought would good choices. I mean EVERY car they had there was in great shape! We talked with the sales people at BLM who were super nice and attentive, then we bought the car same day. We ended up financing the car with them and they offered finance packages competitive with USAA. At the end of the day they even noticed some scratches on the car we bought (I barely noticed) and offered to take them out for free! In short, it was the best car buying experience I've had in the Birmingham, Tuscaloosa area. Definitely check them out if they have a car you like.
Feb 2, 2016
Response from current dealership:
Thank you for giving us a five star review! We are glad you enjoyed your car-shopping experience with us at Birmingham Luxury Motors.
Jan 28, 2016
Car was already sold the morning we were going to buy it.
Jan 29, 2016
Response from current dealership:
We're so sorry that you missed this great deal; our inventory moves fast. However, it's just as easy to find you a similar car. Please call us and tell us what make, model and features you are looking for and we will find it for you.
Jan 20, 2016
Very responsive and thoroughly followed
up.
Jan 22, 2016
Response from current dealership:
Thank you for giving us a five star review! We are glad you enjoyed your car-shopping experience with us at Birmingham Luxury Motors.
Jan 12, 2016
Very nice and helpful and friendly.
Jan 18, 2016
Response from current dealership:
Thank you for giving us a five star review! We are glad you enjoyed your car-shopping experience with us at Birmingham Luxury Motors.
Bought a 2009 Nissan Altima as is. Was told
vehicle had been gone over or inspected prior
to sale but two days after buying the vehicle
the front brake pads squeaked and were worn
out and the oil was black like it hadn't been
chained. Had to pay for this service out my
pocket. Dealer would not install new pads
because they sold said as is. Not a good
buying experience.
Dec 28, 2015
Response from current dealership:
We apologize that you've had this experience. As a general rule, our cars are serviced and inspected prior to sale. It may have been an oversight on our part if the oil in the car you purchased had not been changed. This has not been the experience of any of our other customers. Please allow us to take care of your next oil change free of charge.
Great first time buy! Went in and in less than
15 minutes I had the exact car I wanted!
Always come here first!
Nov 10, 2015
Response from current dealership:
Thank you for giving us a five star review! We are glad you enjoyed your car-shopping experience with us at Birmingham Luxury Motors.
Oct 24, 2015
Quick response. Car already sold the night
before. Thank you anyway!
Nov 10, 2015
Response from current dealership:
Thank you for giving us a five star review!
We bought this Rogue from Birmingham Motors on Aug 14.
We have now had the car for 2 weeks and we are loving it!
They made it so easy to purchase the car and Jack was
great to work with!! We drove 5 hours to get there and pick
up the car before their closing time. The only complaint,
and believe me.. a minor one, was the car was not detailed
as much as I would have preferred for it to be. Something I
will do myself once the weather cools off a bit. All in all, it
was a great deal and a great buying experience!! I would
recommend them to anyone looking to purchase a great
used car. We bought this vehicle for our family vehicle for
now, and for a dependable ride for our daughter to have to
take to college next year.
Sep 6, 2015
Response from current dealership:
Thank you for your five star review! It was a pleasure doing business with you. We're sorry that you were not completely satisfied with the detailing job. If you are ever in the area, we would love to give your car a free detailing job. We strive for customer satisfaction here at Birmingham Luxury Motors.
Jul 30, 2015
Very attentive and helpful.
Jul 31, 2015
Response from current dealership:
Thank you for giving us a five star review! We are glad you enjoyed your car-shopping experience with us at Birmingham Luxury Motors.