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Bill Utter Ford
About Us
Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families. Many years later, the Utter Families dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning. What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956.
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Today 9:00 AM - 8:00 PM (Closed now)
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4901 S Interstate 35 E
Denton, TX 76210
Our Amenities
- Starbucks Coffee
- Free Wifi
- In-House Vehicle Accessories Department
- Courtesy Loaner Vehicles
- On-site Parts Department with Free Delivery
- Complete Automotive Service Department with Certified Technicians
- Automotive Service Quick Lane
- Complete Online Buying Experience
- Curbside Pick-up
- Vehicle Concierge with Pick-up & Delivery Services
- Touchless Checkout
Media
Service Info
Service Hours
Dealer Reviews
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Feb 8, 2026
The process was good from working the deal over text messages and out of state. Jorge was my salesman and he would Always get back to me with any questions.
Jan 17, 2026
They exceeded our expectations! Wonderful service!
Dec 20, 2025
They were friendly and didn't have any add-ons, sales pressure, or dealer tricks. Very pleasant experience.
Nov 11, 2025
Phil was great. But the truck had a lot of damage that was not in the
photos. So i drove 3 hours one way for nothing.
Nov 11, 2025
Response from current dealership:
We’re sorry to hear about your experience, Jimmy. That’s not the experience we want anyone to have. Please contact our Customer Service Manager, Jessica, at 940-321-7527 so we can look into this and make it right.
Kenny Bones Morgan made the whole purchasing experience Fun and Easy. The car was perfect and exactly as advertised. I recommend this Dealership and Kenny Morgan for any future car Purchases.
Nov 11, 2025
Response from current dealership:
Thanks for sharing your experience! We're thrilled to hear that Kenny made the process fun, easy, and straightforward, and that you found the perfect car. Enjoy your new ride — we appreciate the recommendation!
Jason was very helpful and communicated very well. We were there until dealership closed and he helped us til everything was completed.
Aug 27, 2025
Response from current dealership:
Thank you for sharing your experience! We’re glad to hear Jason was so helpful and stayed with you until everything was completed. We’ll be sure to share your kind words with him and our team.
Jul 31, 2025
Response from current dealership:
Thank you for the kind words! We’re glad our staff provided you with excellent service. We appreciate your feedback and look forward to assisting you again.
Adam takes a long time to respond. Wasted 3 hours round trip on 2 separate occasions. They do not even know if they have vehicles that they have listed on the site. They state they are willing to negotiate numbers however when you counter offer all they want to do is argue and defend their original numbers. Their pricing is firm and they are lying if they say they are willing to negotiate. Very enlightening.
Jul 3, 2025
Response from current dealership:
Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent experience at our dealership, and we understand how frustrating it must have been to make a long trip only to feel that your time was not respected.
We sincerely apologize for the delay in communication and for any misunderstanding regarding our negotiation process. Our goal is always to be transparent and respectful of every customer’s time and expectations. We clearly missed the mark here, and we regret that this left you feeling misled.
Please know that your feedback has been s
More ...
We sincerely apologize for the delay in communication and for any misunderstanding regarding our negotiation process. Our goal is always to be transparent and respectful of every customer’s time and expectations. We clearly missed the mark here, and we regret that this left you feeling misled.
Please know that your feedback has been s
Apr 18, 2025
Responded immediately great customer service
Salesman was very helpful as well as the sales manager. Finance guy did the best he could to give us the best deal possible. Definitely recommend.
Jul 11, 2025
Response from current dealership:
Thank you for your feedback! We’re happy to hear that our salesman, sales manager, and finance team did their best to assist you. We truly appreciate your recommendation and hope to serve you again in the future!
Amazing experience friendly in and out quickly and had exactly what we were looking for in stock. Ivan helped us and was amazing and knowledgeable.
Jul 11, 2025
Response from current dealership:
Thank you for sharing your experience! We’re thrilled to hear that Ivan provided amazing and knowledgeable assistance and that you found exactly what you needed quickly. We appreciate your feedback and look forward to helping you again in the future!
I loved my experience with the app and the results from my
experience and got a good deal
Dec 23, 2024
Response from current dealership:
Thanks so much for working with the Bill Utter Ford team, Jiane. We hope you enjoy the new ride!
Aug 29, 2024
Response from current dealership:
We are honored to receive your support. Thank you! - Bill Utter Ford Team
Jun 6, 2024
The used car buying experience here has been absolutely amazing! Ask for Dakota, he’s been the
most helpful guy to buy a car from. Not like your typical salesman who’s pushy; he doesn’t pressure
you at all and lays out all your options. He's very responsive and helpful during the car buying process
and after! Not to mention after buying the car a month later, the car wasn’t turning on & he arranged
the car to get towed 30 mins back to the dealer( Thankfully just a dead battery). Him and his manager
have been the most amazing people! Highly recommend this used car dealership!
Jun 7, 2024
Response from current dealership:
Elise, thank you for sharing your wonderful experience with Dakota and the team at Bill Utter Ford! We're glad to hear that they provided exceptional service during and after your purchase. Enjoy your new car!
Show older dealer reviews 134
Nov 26, 2023
Response from current dealership:
Thank you for the review! We appreciate your support of Bill Utter Ford!
Very helpful, my salesman and the finance department were all lenient and no pressure, I'm definitely coming back in a few years for my next purchase, I highly recommend.
Jul 3, 2023
Response from current dealership:
Stevvon, thank you so much for the kind words and recommendation! We're glad to hear that our team at Bill Utter Ford made your car-buying experience a positive one. We appreciate your business and look forward to seeing you again in the future!
Jan 5, 2023
Great experience with Camm. Unfortunately the vehicle sold before I could get there. I live about 2 hours away.
Jan 6, 2023
Response from current dealership:
We are so happy that Camm delivered an excellent experience. We hope to find you another great car soon! Take care! -- Bill Utter Ford Team
Great experience. Adam Russel in the used vehicle department was very transparent and helped me get into the truck I wanted!
Dec 21, 2022
Response from current dealership:
Thanks for this great review of Bill Utter Ford! Adam will appreciate the shoutout. We hope you enjoy the new truck!
First I must say that the values of the dealership it’s self is a rare and fading breed. The younger generation probably can truly appreciate it. The price of the car plus tax. No BS fees and useless add-ons to jack ip the price of the vehicle. All of the staff that we came across in the used car department was friendly. Laid back not pushy and very accommodating. My salesman was Adam the Finance guy was Michael (Mike). Both guys were straight shooters. It made our car buying experience effortless. And just so you know I buy a new vehicle almost every 2 to 3 years. So when I say it pleasant effortless believe me.
Aug 2, 2022
Response from current dealership:
Thank you for the review, Mark! We're glad to hear that you had a satisfying purchase with Adam and Michael. For you to speak of your purchase as an "effortless" experience makes our day! Enjoy your vehicle, see you next time. --The Bill Utter Ford Team
Aug 1, 2022
Response from current dealership:
While I'm happy to hear you enjoyed our team, I apologize that there was a lack of communication regarding the trade value. I will be sure to discuss this matter with my team, and if you have any outstanding questions, I would be more than happy to step in and help.
Chase Baine - Sales Manager - 940-321-7515
Chase Baine - Sales Manager - 940-321-7515
Jun 30, 2022
Response from current dealership:
Jenny, thank you for the great review! We appreciate your support of Bill Utter Ford and hope to work with you again down the road!
Jun 21, 2022
Bill Utter gets 5 star top rating. Kenny the internet sales manager was awesome. I am very happy with my new used SUV.
Jun 22, 2022
Response from current dealership:
Thank you for highlighting some of the Bill Utter Ford team that made your purchase an enjoyable one. We wish you many safe and happy miles in your new-to-you SUV!
Jun 10, 2022
Very easy and nice people
Jun 13, 2022
Response from current dealership:
Thank you for being such a fan of Bill Utter Ford. We look forward to seeing you around next time. Safer travels, Eric!
May 11, 2022
Salesman was very nice and responsive. Vehicle wasn’t quite what we were looking for.
May 12, 2022
Response from current dealership:
Michael - Thank you for this feedback. If there is anything further we can do to assist with your car search, please let us know. - Bill Utter Ford team
May 3, 2022
The car I called about that was listed on CarGurus did not have 20,948 miles, it had 209,480 and was wholesaled.
May 4, 2022
Response from current dealership:
Marie, I'm sorry for any miscommunication about the mileage of the vehicle you were interested in. We'll look into this and use this feedback to ensure we prevent similar situations. If you'd like to discuss this, please give me a call. I'd be happy to assist with your vehicle search however I can. Best, Ken Schmitz - Sales Manager - 940-321-7493
Feb 16, 2022
The car had some issue but overall we liked the car. When we went to talk about the price and we were discussing about what problems we found in the car, the dealer behaved extremely badly. There was problem in power steering and were several leaks and he clearly denied all that saying we are not mechanic, he is and he knows the car has no leaks and no problems.
This dealership contacted me right away, in fact they contacted twice with two different people.
However, after thinking about it, the mileage is too high, and with track options on the car, I'm sure the car was tracked.
The dealer was helpful with all information I asked for...seems like a Good dealership.
I ended up buying the car. The sales guy, Phil, had done a follow up since he knew I was
looking at other cars. They gave me a very price for my trade and they sold me the CTS at a
very fair price as well. This was all over the phone before I went to the dealer. Once there,
Phil had the car ready for a test drive. My trade was as described so their offer didn't change.
Finance had the paperwork ready to go and I was in and out in 30min. Best car buying
experience ever and about the fifth time I have bought a car over the phone. I usually don't
buy an extended warranty but since the car is out of warranty, I bought one for the duration of
the loan at a very fair price. There was no pressure to buy add ons.
Nov 2, 2021
Great service. Bought the pickup over the phone. The salesman Kenny was awesome. Great dealership.
Oct 15, 2021
My salesperson was very helpful and made my truck buying experience fun and easy would really recommend them
Aug 14, 2021
Very helpful and didn't attempt to add extra fees.
May 12, 2021
Only spoke on phone he was very helpful
May 12, 2021
I didn’t pursue this vehicle after all. However, I was contacted
several times by the dealership.
Mar 25, 2021
We are so very blessed to have had Dan help us. He made it very easy for us. Thank you so
much. We love it! Would highly recommend Bill Utter Ford!!
Mar 9, 2021
Prompt call back. Answered all my questions. The deal was completed quickly.
Feb 22, 2021
They were very helpful answer all my questions happy with the experience with them
Feb 11, 2021
Dan was extremely quick to respond thoroughly with listing details, even providing a video, and arranging a drive with vehicle prepped and ready-to-go. Excellent service! Thanks, Dan & Bill Utter Ford for your professionalism!
Mr. Adam Russell was our salesman. He responded to my inquiry immediately and went above and beyond by taking a live video of the Jeep. This made all the difference for us since we were 4 hours away from the dealership. We purchased the vehicle and were very satisfied with the whole process and all of the Bill Utter employees that helped us through the process.
Dec 6, 2020
We bought another expedition, it was a great experience from our salesperson (Cory) to the finance guy (Eddie)! I would definitely recommend this dealership!
The sales person, Phil, was quick to respond. It was after hours and he said would check the availability of the vehicle and let me know the next day. The car was exactly as described. The on-site experience was extremely positive. Everyone was friendly and accommodating. I would definitely recommend Bill Utter Ford.
Nov 19, 2020
Emailed promptly. Firm on price. No room for negotiation. When asked for more details on car. Sales not8ced it was hail damaged and stated that the price on the internet was already the discounted price.
Oct 21, 2020
emails and video from bill. spoke to him yesterday
Oct 21, 2020
Response from current dealership:
Thank you, Jack! Please let us know if we can help in any other way.
Oct 12, 2020
Great experience
Oct 12, 2020
Response from current dealership:
Thank you for your kind words! We are so happy you had a great experience and greatly appreciate your business.
Sep 28, 2020
Response from current dealership:
Hi Charles,
Thank you so much for your comment. We strive to give the best experience and informative information to all of our customers.
Thank you so much for your comment. We strive to give the best experience and informative information to all of our customers.
Sep 23, 2020
Good contact, willingness to help, but vehicle search on hold for now.
Sep 23, 2020
Response from current dealership:
Thank you so much for your time, Christopher. We are always here and look forward to helping you in the future.
Sep 28, 2020
Response from current dealership:
Thank you, Kevin. We are always here for you when you are ready.
Aug 3, 2020
Best car buying experience ever!!
Sep 28, 2020
Response from current dealership:
Thank you so much Christopher. We appreciate your business!
Jul 27, 2020
Dealer contacted me promply and followed up with contact.
Sep 28, 2020
Response from current dealership:
Thank you, Charles! We strive to provide our customers with the best experience possible.
The sales person was not helpful at all and somewhat rude. He emailed that the vehicle was sold and I found out that they’re still advertising it as being for sale.
Oct 5, 2020
Response from current dealership:
Hello, we are so sorry you feel that way and would like to gain further information. To gain further clarity, please reach out to Art Starr at: 940-321-7416 or astarr@billutterford.com and he would be glad to assist you, as we always want our customers to have a good experience.
The entire process was outstanding. I worked with Adam Russell in sales. He is incredibly knowledgeable and professional. I highly recommend Bill Utter Ford.
Oct 5, 2020
Response from current dealership:
Thank you, Shawn for your business and kind words! We are so happy you had a great experience.
Jul 8, 2020
Very friendly and helpful
Apr 24, 2020
Their commitment to making sure I as the customer was completely satisfied with the truck and the buying process was very impressive and reassuring. A+
Apr 10, 2020
Because of COVID-19 restrictions I didn’t buy the vehicle here, but the fair pricing and transparency in our discussions really made a positive impression.
Apr 9, 2020
Responded in a timely and answered all my questions. Tried to work a deal but didn’t work for my budget.
Sep 27, 2019
Very quick to respond and provide any needed information.
Sep 5, 2019
They were great, zero hassles!! I’d go out of my way, which I did,
to deal with Utter Ford.
Jul 8, 2019
The salesman was on point, courteous, very professional, not pushy. We were able to
test drive the car without him and given three amenities we asked for. We made the
decision to purchased the car and drove it off after getting our credit union to finance
it.
Jun 12, 2019
A lot of help and gave great information to help with the process.
Mar 25, 2019
First time doing everything on-line and text. Great experience. Everything went as expected. I would highly
recommend using Bill Utter Ford and my sales person Phil Tysinger again.
Feb 5, 2019
Contacted me right away. Very helpful.
Dec 5, 2018
Great experience
Nov 25, 2018
Wonderful
Aug 6, 2018
They were very nice and answered every question we had. Would send someone to them.
Only took pictures of one side of the truck. Didn’t show the broken mirror on the other side. Said it was in excellent condition and went through a full inspection. Test drove the truck and the transmission was slipping and the engine was missing on the top end. Then tried to make excuses. Would buy anything from them.
Jun 23, 2018
Good follow up , frequent contact. Deal was not completed because of price variance.
Jun 15, 2018
followed up really helpful
Apr 15, 2018
Didn't speak with anyone,was sent an email.
Feb 15, 2018
Yes Phil called, and instead of keeping our appointment on the car I
wanted, he sold it, better for him to have an on the spot deal instead of
keeping his word and providing great customer service
Feb 14, 2018
Dealer responded in a timely manner and addressed any questions I had
Jan 7, 2018
excellent
Dec 14, 2017
Friendly.
Nov 20, 2017
Good group to work with and answered all my questions. Very pleased with the product. Purchased the car
Aug 19, 2017
Toronto is the salesman to ask for! He was what a salesman should be! No gimmicks, no high-pressure tactics, no baloney, just presented the merchandise as for what it was and answered all of my questions.
Jul 16, 2017
Bill Utter Ford was extremely interested in assisting me with my search for a vehicle that I specified. Although they didn't have a vehicle in stock, we discussed several different options. I eventually ended up buying from another dealer, Bill Utter Ford was very helpful in locating a vehicle that met my specifications.
Jun 21, 2017
Tom, the sales representative, made my car buying experience an enjoyable one. He went to great lengths to make sure I was satisfied with my selection and that my financing was the best I could get. He is sincere, listens to you, and is very patient, never pushy. I had been to previous dealerships, and the representatives were cordial, polite, and all around good people. However, those reps were trying to make that "sale". Tom and Mike (in financing) remind you of good friends trying to help you pick out a vehicle that's right for you. It may sound corny, but they get 5 stars from me! Thanks for taking time to read this review.
May 15, 2017
Very good. Very professional.5 star.
Feb 12, 2017
Had a great experience. In and out car buying. Straight forward and up front. Very rsponsive. Communicated via Email, Text and Phone. Answerd all my questions prior to my trip out there. Drove 2 hours from Whitney for the truck I found on CarGurus and I would do it again.
Dec 9, 2016
Phil was awesome. Gave me a complete history of the car as well as all of the options included. He was a lot more helpful than some other dealerships that I have been talking to and kept in contact all the way thru. Will definitely do business with again!
Aug 2, 2016
Quick response. However, car is still listed even though it was sold several weeks ago. Still populates in my search feed.
Jun 23, 2016
Very professional.
May 11, 2016
Received an email quickly from Phil!
Apr 27, 2016
They contacted me right away and answered all my questions. I decided to
wait a few more months before I get a new vehicle.
Apr 19, 2016
So far so good, outstanding service. Bought truck from Phil
good guy to work with
Apr 12, 2016
Five stars
Mar 14, 2016
Quick response.
Mar 6, 2016
Great! Quick response!
Mar 3, 2016
I decided to make my purchase closer to home. The representative from Bill Utter Ford was very prompt in his responses to me. Thanks.
Mar 2, 2016
Replyed to my inquiry
Feb 18, 2016
Very great service will do shopping in
the future there
Dec 31, 2015
Great
Dec 28, 2015
They were nice enough to answer all my dumb questions.
You guys are the best!
Dec 21, 2015
Great quick response to my
questions
Jul 21, 2015
Tried to find right vehicle for us.
Jul 19, 2015
Very Good. Ken Cade was very
helpful
Jul 15, 2015
Had car listed that already had sold for 2
weeks
Jun 4, 2015
I highly recommend this dealership. I told them what I wanted,
what I had, and what I could do and they made it all work! I have
a great vehicle and it was all accomplished by Toronto in 48
hours! I am a woman and we don't always get fair treatment,
thanks Toronto for your lack of bias.
May 1, 2015
Great People! Thanks Kelly Mayo!!
Apr 15, 2015
I ended up not buying a car from
them, but the diligence, patience,
and overall caring of Alex was
exceptional. Had this car not
been 250 miles away, i wouldve
bought it because Alex was a
pleasure to work with.
Mar 9, 2015
I am just having a hard time getting my ducks in order before I make my purchase. There several variables to consider on my behalf but I am close. Bill is doing his part I am the one dragging his, or my, feet.
Sep 16, 2014
This was without a doubt the best car
buying experience I have ever had.
Beginning with Cargurus who located
vehicles all over the country and
provided the advertised prices. They
even estimated the distance from my
home.
I found just the car I was looking for at
the price I was happy to pay and at a
distance I was willing to travel. And the
treatment I received at Bill Utter Ford
was just the icing on the cake.
I traded my 15 year old pickup for a
much newer Escape 4x4 Hybrid and I
love it.
Thanks all
Nov 10, 2014
Response from current dealership:
We are so happy to hear you had a great car buying experience! We are committed to achieving 100% customer satisfaction and we strive to be different than your "typical car dealer." Thank you for your business!
Aug 6, 2014
Dealer responded quick and professional. I found a truck closer to home. Thank you for your time !
Nov 10, 2014
Response from current dealership:
Sorry we missed your business...please keep us in mind for your next vehicle purchase!
Jun 15, 2014
Quick, easy, stress free, and I got the car
I wanted
Nov 10, 2014
Response from current dealership:
Glad to hear we were able to meet your needs. We make car buying very easy! We are committed to providing a stress free buying experience...thank you for your business!
May 27, 2014
Poor customer attention.
Nov 10, 2014
Response from current dealership:
I am sorry to hear we were unable to meet your needs. Please give me a call directly to discuss your dissatisfaction. Feel free to call Tom McGarvey, Internet Director, at (940) 321-7458.
Feb 27, 2014
I purchased the Ford Flex from Bill Utter Ford :)
Sep 6, 2013
I got a great deal on my truck!
Jan 23, 2013
Great Experience. Kevin was outstanding and worked for me on the deal instead of for the dealer. I explained to him everything I wanted and he made it happen.
Nov 16, 2012
Car too expensive. Tried to bully me into a car
Aug 21, 2012
Good. Very quick response, although car was displayed but sold
Jun 26, 2012
Great customer service without the high pressure sales technique. I bought a car from them and I would go back there again.