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Bill Luke Santan
About Us
Thank you for making your way to Bill Luke Santan, your certified dealer serving drivers throughout Gilbert and the surrounding areas. At our dealership, you’ll find a solid selection of pre-owned vehicles for sale. We also have a well-connected finance center run by a qualified team of finance experts who can help you get the right loan in an easy and transparent manner Make your way to Bill Luke Santan in Gilbert today for quality vehicles with a friendly and professional team at every step of the way. And if you have any questions for us, you can always contact us.
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Today 8:00 AM - 9:00 PM (Closed now)
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3404 S Speedway Dr
Gilbert, AZ 85297
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Mar 14, 2026
My sales associate Ty was super helpful and knowledgeable. I appreciated his consistency and authenticity. He made the experience all around great. . Thank you
Mar 11, 2026
Johnny was very helpful, and followed up to assure he had answered our questions.
Mar 3, 2026
Good dealer experience at Bill Luke. Very fair
This dealership might be good enough. Their cars seem fairly priced and in great condition, but they advertise a no hassle transparent price , then have window tinting and other fees added on to the price without negotiation.
Our sales person gave a lot of inaccurate information in an attempt to make the sale. It felt like we were dealing with a car salesman. Everyone will understand what I mean by that comment. We would rather have dealt with another salesperson, but he was the one who initially approached us when looking. He was courteous, just high-pressure, telling us about the “four other buyers” that are looking at this
car and then giving details that are inaccurate assuming we know nothing about electric cars. He also under-offered for the trade-in by thousands of dollars. Not going back to him again, for sure!
We ended up not buying this car, but it was not their fault. They have another car that we were interested in that had been at another Bill Luke a week earlier. Somehow in that short amount of time, the price was increased by $6800 dollars!! We told them that made no sense at all, and if they could be reasonable and sell us the car for the original, correct price, we would buy it on the spot!! Bill Luke Santan, IF YOU ARE LISTENING!! That offer still stands!! We are READY TO BUY TODAY!! Lets make a deal!!!
Jan 13, 2026
Very Helpful!
Oct 30, 2025
Very interested in my business, however, I chose
another option.
Found a Jeep Gladiator and price advertised was the price we paid - they were very honest, transparent and we
had an awesome experience. They even have a 48 hour guarantee! If we didn't like the vehicle after 48 hours of
driving it, we could return it no questions asked. We are very satisfies with this Jeep and it runs excellent! We will
definitely be back to purchase from this dealer again.
Oct 15, 2025
Very good experience.
Oct 27, 2025
Response from current dealership:
Hi Richard, thank you for the 5-star review!
Oct 8, 2025
Very good
Oct 27, 2025
Response from current dealership:
Thank you for the 5-star review!
Stayed in touch without overdoing it like many dealers fo when they get a phone number. Missed this deal but there will be others
Oct 27, 2025
Response from current dealership:
Thank you Peter. We appreciate the feedback and hope to gain your business in the future.
Sep 15, 2025
Bill Like made my purchase of my dream car a breeze. Very knowledgeable, had my
needs in mind with no pressure. My salesman Tristan was great. Would recommend him
to anyone.
Sep 19, 2025
Response from current dealership:
Thank you, Carol, for allowing us to work with you and for sharing your experience! We're glad we could provide you with a great offer and make the process worthwhile for you. Enjoy your new ride!
Spoke with the dealer several times and made an appointment to come see the vehicle. It was 70 miles one way to the dealership which I told th whenaki g he appointment. When I arrived, not only was the agent I was scheduled to meet not there but they had no idea what car I was there to see. I was walked through the parking lot on 110 degree heat to the vehicle which had a dead battery and had not been cleaned inside or out. They were not able to change or charge the battery for a few days and I was asked to return on a couple days which I refused. Worst experience ever at a dealership and I will not return or deal with them.
Sep 19, 2025
Response from current dealership:
Sheryl, it’s understandable to feel frustrated after investing time in discussions and scheduling an appointment only to have your expectations not met. We value your feedback and are committed to improving our processes to ensure a better experience for our customers.
Jul 9, 2025
They have a scam they use detailed below: They will come to you with an extremely insulting offer for your trade-
in ($5000 below lowest KBB in my case). When you reject the offer, they will try to convince you that because
they are giving you a certain amount of money for your trade that you are saving a certain amount in taxes and
they will add that imaginary number to your trade and tell you "see, you're really getting this amount for your
trade." Which is obviously dishonest and BS. Then they ask what you want for your trade, and they will go back
and forth and come back with the amount you want however you will learn later when signing the bill of sale, all
they did was print the same tax savings scam you rejected verbally. Then when you try to find them, you are told
they went home for the day and your car and keys can't be found. If you read the one-star reviews on
DealerRatings.com you will see this same scam repeated over and over.
Jul 10, 2025
Response from current dealership:
David ~ we appreciate you sharing your experience. Thank you for talking with our management team so we can address your concerns.
Would not recommend this dealership to any of my friends or family. My fiancé and I just bought a vehicle from here and they did not value our time at all.
Salesmans Eric and Ramone kept us waiting around multiple times even with appointments scheduled and confirmed. Biggest complaint is the salesman Eric and us agreed to 2 stipulations on the vehicle getting fixed upon going through with the sale, Eric assured us he let his manager know our demands and they would be met. When we came back the following day to take ownership of the vehicle and give the down payment they did not follow through with their obligation.
Knowing we needed a car, they took advantage of the situation and did not stay true to their word. Shady dealership
Jul 11, 2025
Response from current dealership:
Nick, we appreciate you sharing your experience, here at Bill Luke it's important to us that our customers feel valued and respected. We would like the opportunity to discuss this further. Please feel free to reach us at 480-676-6699.
Jun 20, 2025
Bill LUke folks picked me up at the airport and had the trucked rapped up in a day. EZ, and so far so
good!
Jul 10, 2025
Response from current dealership:
Thank you, Brady, for your great feedback and for recognizing our dedication. We hope you enjoy your new vehicle.
Jul 10, 2025
Response from current dealership:
Thank you for your wonderful feedback.
Jul 10, 2025
Response from current dealership:
Thank you, William, for the 5 stars! We wish you many happy miles in your new truck!
The dealership although impressive on its face felt sterile. The
salesman was good but not very knowledgeable about the truck he
was selling. I donât really blame him for this. The dealership handled
many different makes and models. They seemed to be a high volume
used car dealership whose main objective was to move vehicles.
There really is no need to develop a relationship with the customers.
More like a get in, sign, and next! They do boast that they can
complete the deal in 45 mins. It took 2.5 hours. Still less than other
dealerships Iâve worked with but they shouldnât promise what they
canât deliver. When I told this to the Finance guy he said itâs always
longer with a trade. I donât buy that excuse. They claim they put tints
on all vehicles. Then when you buy a price of $399 is added to the
car. Not cool. My trade was tinted and they are still adding that price
to their selling price. Wow! I would not work with them again. I will
only go to a Ford Dealer.
Apr 5, 2025
Terrible trade in offer and offensive on accusing me it had been wrecked and it hadn’t. Offered $4000 lower than anyone else. The sales manager caught wind and tried to make it right. While spending time with him, they sold the car from underneath me that we had gone there to buy. I gave them 3,stars only because of the sales manager, otherwise it would have been 1 star.
Mar 1, 2025
Drew was fantastic. We had been there roughly one hour and they sold the car to a to a couple who came in after us while were still negotiating. This is not ethical business practices.
Feb 10, 2025
Communication was good, they got back to me quickly enough. Too many little fees not included in the final
price of the vehicle which pushes the final price up. Things like tint fee; why are you charging tint fee (I doubt
they even tinted most of those used cars. Most come with factory or already tinted). Then $699 document
fee. CRAZY!!.
The worst part was the sales guy I worked with lied straight to my face about some issue with noise on the
car. He claimed he drove it and there was barely any sound. He claims the sound that comes on sometimes
is because their mechanics used an after market part for a part and sent me a document to sign to that
effect.
Then I receive the car, I get and took a drive. The car sounded like a freaking freight train. There was so
much noise coming from underneath near the front. The same car he claimed there was barely any sound
and it only happens sometimes. Then I take it to my Mercedes mechanic and he said it was a bad air strut
(aprox $2500 to fix).
Jan 16, 2025
Arrived at dealership was greeted by Stephen. Very knowledgeable have the car pulled up took for test drive prices and inventory are very competitive would definitely buy a car from Bull Luke if Santan!
Nov 9, 2024
Responded promptly and helpful
Sep 14, 2024
Responsive
Aug 6, 2024
I did buy a truck from Bill Luke Santan, I traded in my SUV and the process was smooth. Jason was our rep and he was very good to work with.
Thanks Bill Luke Santan sales team!
Thought I found exactly what I wanted in the ad. I talked to a sales person, double checked to make sure it had the features I wanted as listed, and drove an hour and a half to see the vehicle. It wasn’t as described. It did not have a sunroof or heated seats. I know this isn’t something that’s as important for a vehicle, but there are bells and whistles. I want this time and have no reason to not get. Just disappointed in the communication prior to traveling out there.
Jul 22, 2024
Their online payment tool is a joke. It said my payment would be $60 a month lower than what the sales rep quoted. I put my exact credit score in (740) then got a call the deal looked good! After a bunch of back and forth, I was told both my payment and down would be significantly higher. I found a better deal at a closer dealer and was able to get the deal Santana’s website offered. I thought the ol days of car buying shenanigans were gone, but they’re alive and kicking at San Tan. I’d avoid them if I was you.
Jun 1, 2024
excellent contact and follow-up, even sent a short video of the car I was interested in
The Ford Transit that I bought from them has mechanical problems. I let them know that it is in a Ford agency and that it is being repaired. They told me that they would take care of this problem and no one has contacted me. That's not right for them to sell a car. I hope someone contacts me to resolve this issue.It is a 2023 Ford transit
Show older dealer reviews 276
I have bought many cars in the past 30 years, never have I ever had such a bad experience as I did with this dealer. I agreed with the price
with NO discount asked. Even though there were NO haggling regarding the price I was bombarded with calls and text, first the on line sales
manager would ask me a question which I would answer, then the same question would be asked by another sales man and then they would
text me numerous time regarding what was agreed. Ian example was my credit application which was filled perfectly by myself and I was
approved and was given a interest rate that I agreed with. Then they asked for a deposit to keep the car which was charged to my credit card.
When invoice was issued and signed by me, financing term was agreed upon the manager calls and said they need 45 minutes to go over
everything we had spent 2 weeks to gather. I had bought my house easier than what they put me thru. I would not buy from them.
Jan 6, 2024
Friendly and helpful
Dec 27, 2023
Responsive, but the car they advertised was not available to see since they were waiting for a part to be replaced
Emailed and no response even when I sent my Vin number 1for grade in value and internet person never replied back ever and $25,000 Ranger had Hail damage after pictures were photos hoped and had to read notes it had upper hail damage and low milage but owner probably got insurance to pay and then traded in to dealer and sold new truck and trying to make alot on a truck with damage and cost to replace and paint and body work of $13,000 to replace all parts and labor and paint. Zoom in and see all of the diverse fro. Hail damage hood top bed rails and top of all doors all over the place. Never called back only email they still had it but never give me my trade in price
Nov 16, 2023
We drove out over 100 miles to Bill Lukes's location. They had the Jeep ready to test drive, and the bottom line .... we bought it!! The salesman and
the general manager went out of their way to accommodate us in negotiating a fare price. I would recommend to anyone looking for a new or pre-
owned vehicle to shop at Bill Lk San Tan.
Nov 16, 2023
Great assistance
Helpful but not aggressive
Nov 11, 2023
Deceptive pricing, the price is only if you use their financing which is a horrible 10.5% and you have to make at least 4 payments. Also claims to be no haggle and could not get to talk to anyone other than internet team.
Oct 9, 2023
Jesse was pleasant to do business with. No
pressure which made the process an easy decision.
Thank you for the experience we are enjoying this
vehicle.
I purchased this vehicle from out of
state. The internet sales team was
great. Responsive, communicative,
professional, efficient and friendly. Lots
of photos and videos sent. Paperwork
emailed back and forth. Then the
vehicle was shipped to me very quickly.
Received the vehicle and it was exactly
as described. Honestly, it was one of the
easiest vehicle purchase I've ever made.
I just bought a new truck a couple
months ago, in person. I was in the
dealership all day for that purchase.
This was so much easier. I highly
recommend these guys.
Aug 24, 2023
The price advertised is ONLY available if you go with financing. Tried to low ball my trade in.
Aug 10, 2023
Vehicle had missing parts, one key and the bed was scratched up. They wanted 1500 extra to pay cash. Disappointing. We left without buying
Overall, dealer was quick, honest (which is very rare), and no nonsense. No hyper inflated useless dealer markups, no excessive doc fees. Just $399 for window tint, which I think is reasonable and a $599 doc fee.
I wish people would just stop sending their business to those dealers that charge $3000 for useless add ons like paint protection and nitrogen in tires. Shop here instead!
Only reason I didn't buy a car right away is that I found the used EV I was looking at don't qualify for a tax credit. It needed to be a model year 2021 or older. However, I will keep looking a Bill Luke for the car I do need.
Experience with online person was okay. When I stopped by the dealership I worked with Scott F...Scott was
exceptionally helpful and had a great attitude. The vehicle was missing a couple of options so I did not buy. If
something comes up at this dealership before I find something else I will certainly be back based entirely with
my experience with Scott.
Love the car, not impressed by the dealership
at all and would recommend against dealing
with them. They posted a price online that
they had absolutely no plan to honor, even
though I had the ad in front of me. The only
way theyâd accept the price is by doing a loan
through them at too high of an interest rate (I
was paying cash). They also added over-
priced, poor quality tint to the price of the car.
I spoke with the GM and was basically told
that it was too bad, thatâs the way they do
things.
I STRONGLY dislike dishonest businesses like
this one! They also claimed to have lost my
drivers license and then magically found it on
the ground after I agreed to buy the car.
If you like playing BS games, then it wonât
bother you. If not, buy somewhere else. Also,
the car was dirty when I picked it up and the
gas tank was empty. All around poor
experience in buying a car!
Jun 30, 2023
Great experience
Jun 10, 2023
Terrible experience. Vehicle smelled. The smell was from something had burned inside. It also had been in an accident and they informed me after I asked. Would never by from them.
Not respond timely. When I was asking for a detailed otd price, they added some unnecessary fee and the title fee and doc fee
are also abnormally high. When I ask if we can take out the fees I don't need and bargiain about the price, they refused me
arrogantly. So if you want to buy a car with a price obviously higher than its market price and bad communication experience,
this dealer might be a proper choice.
May 16, 2023
Response from current dealership:
We're sorry to hear that your experience was not a positive one. Your review does not align with our business model, and we are unable to locate you in our database and feel you may have left the review for the wrong store. Please reach out to a member of our management team at 480-676-6699, so we can collect some additional information to better address your concerns.
Our recent experience with Bill Luke Santan was completely positive! Communication was excellent. Everyone we dealt with, from Jessie in sales, to the very nice young man who's name I can't remember, and everyone we dealt with on the phone, Jenny for one, and the young men from the service dept. We're all a real pleasure to deal with! It was the fastest car buying process we've ever had, very seamless! Many thanks to all involved! Will recommend to anyone who asks!!
May 11, 2023
Response from current dealership:
Laurie, thank you again for highlighting your experience with us. Our team's knowledge and genuine interest in our customers are invaluable to Bill Luke Santan, and we're pleased you noticed their effort. We hope you are enjoying the Kia Niro EV! Take care!
Apr 5, 2023
I would go back to any Bill Luke Dealership in a heartbeat. The Santan dealership is no exception. Their online sales department was responsive without being aggressive. On site, Tim took time to answer my questions. I appreciated his no pressure attitude. I would send my daughter to buy a car from him!
Mar 17, 2023
I had a Great experience at Bill and Luke Santan the dealer was quick to respond when I called and told me car was still available, the salesman Timothy was awesome I did not feel pressured to buy there they where all so friendly I will recommend my friends and family to buy there
Mar 21, 2023
Response from current dealership:
Katherine, we appreciate the gracious feedback. We pride ourselves on friendly, professional, and informative service without the high pressure to buy. We look forward to working with you again!
Eli was outstanding to work with. All I asked for was a fair value for my trade-in and a small adjustment on their price (which was pretty fair to begin with) and we had a deal in 15 min. No games and were transparent with everything. I found a small dent in the hood a day after I took the car home and they scheduled a repair at no charge a few days later. I’d do business with them again in a heartbeat.
Mar 17, 2023
Response from current dealership:
Thank you for the positive review and feedback! Our team takes pride in being upfront and transparent with our valued customers. We wish you many happy miles in your new vehicle!
Mar 2, 2023
Excellent service from start to finish!
Mar 9, 2023
Response from current dealership:
Thank you, Manuel! We value your feedback and are delighted to hear you were satisfied with your experience here at Bill Luke Santan. Take care!
Feb 14, 2023
Response from current dealership:
Thank you for leaving us a 5-star rating - it's much appreciated!
Feb 14, 2023
Response from current dealership:
Erik, thank you for the wonderful response to the quality of service our Staff provided!
Jan 11, 2023
Bill Luke was quick to respond. The lady that called me was not overly aggressive. The thing I did not like was they had a price online, but then explained that it was a couple thousand more if I didn't not go with their financing which would have been not the better option for me. They tried to tell me that I had to make 4 payments to their lender and then I could refinance with my own lender for a much better rate.
Dec 21, 2022
Their online communication was personal and professional.
Non-negotiable prices, and if you read the price breakdown that they give you will see that they are charging for something that should have been built in to the internet price. In this instance $399 for lifetime tint? That should have been up to the buyer to choose if he wanted tint or not on a used car
Extremely Poor. Bill Luke has listed this unit at multiple Dealership Locations. Neither location could show the vehicle upon my visit. My first visit was a scheduled appointment. Then vehicle was moved to the Santan location which I visited twice and personnel said vehicle was in reconditioning and unavailable. Clearly seems like a scam to me Will not do business with Bill Luke, they were a complete waste of my time
Nov 4, 2022
Response from current dealership:
Thank you for your review and feedback. Please let us know if there's anything we could have done differently to earn a 5-star review. Take care!
Oct 6, 2022
Response from current dealership:
Thank you for the 5-stars. We are so pleased to hear that your experience here at Bill Luke Santan was a good one! Take care!
Oct 2, 2022
I was contacted by a couple different sales people. The vehicle I was looking at had been in inventory for more than 60 days. I asked for their best price. The sales person gave me a price that was more than what the website showed. When I questioned him about it, he said that he wasn’t aware of the price reduction. I’m going to call BS on that tactic and I probably won’t be buying a car from Bill Luke Santan.
Oct 12, 2022
Response from current dealership:
Charles, our pricing updates on certain third party sites faster than it does on our website, so there are times when our Sales Professionals are not aware of a price reduction. We will always confirm and honor legitimate price reductions. We would love to earn your business if you find another vehicle that interests you.
Aug 17, 2022
Response from current dealership:
Thank you for the 5-star rating; we appreciate the feedback!
Aug 12, 2022
Response from current dealership:
Thank you, Melissa! We sure appreciate the awesome feedback!
I worked with one of the internet managers who, despite sending me 4 proposals, couldn't get the price of the car correct. They also charge
$1,000 over the advertised price for window tinting and documentation.
Sep 1, 2022
Response from current dealership:
Corey, we have made several attempts to contact you with no success. Please call 480-676-6699 to speak with a member of our management team.
Too many emails back and forth. Finally I submitted a application, plus credit, they said they were unable to secure a loan, even though no reason was given. I only had a low down payment, I believe that was one of the main reasons, these dealers they want a high down payment.
Jun 27, 2022
Response from current dealership:
We're sorry to hear that your experience was not a positive one. We tried reaching out to collect more information to address your concerns but were unsuccessful. Please reach out to a member of our management team at your convenience.
May 30, 2022
Showed one price and when came down to working out details price was $1000 higher
Jun 27, 2022
Response from current dealership:
We're sorry that your initial experience was not a positive one but are glad that our General Sales Manager was able to better explain things and that you are now satisfied.
We traveled from California to purchase a SUV from Bill Luke. The communication was great before we drove over and during the process. The deal went great and we even got a call from our sales guy Tim as we were driving back home. I will definitely be back to purchase another car.
May 26, 2022
Response from current dealership:
Kelly, we appreciate you making the long drive to our dealership. We value your feedback, and we are delighted to hear you were satisfied with your car buying experience! Thank you for your business, and we look forward to working with you for many years to come!
May 26, 2022
Response from current dealership:
Paige, thank you for taking the time to share your experience. We are pleased to hear that our team was informative!
May 7, 2022
Brian W. And Kelvin O. Were great to work with. Car is exactly what I wanted and the process was quick and easy!
May 12, 2022
Response from current dealership:
Your satisfaction means a lot to us, Kelsey. We truly appreciate you choosing Bill Luke Santan!
I was contacted right away but my offer was declined. I have been contacted a few more times to see if I am still looking
May 13, 2022
Response from current dealership:
We're sorry to see we weren't able to earn 5 stars from you. Please call in and speak with a member of our management team if you are willing to share what we could have done to earn a 5-star rating from you.
Well letâs start with the company motto. âWeâre a volume dealer we inspect all our vehicles and certified so you donât have to spend money to
get the vehicle up to current diving standards. The car shakes. You wont address the tire issue which is likely the cause of the shaking. You
didnât even have the car ready when we make an appointment. You are basically a trying. To sell me a bunch of words with no action behind it
Apr 28, 2022
Response from current dealership:
We're sorry to hear that your experience was not a positive one. It seems that there was some miscommunication as we would have been happy to address the shaking you mentioned by starting out with a tire balance. You were requesting four new tires and we were unwilling to start with that to resolve the concern. We are happy that you were ultimately able to find a vehicle that suited your needs during your trip to Arizona.
Mar 24, 2022
Response from current dealership:
We are delighted to hear you enjoyed your experience, Lou!
Feb 27, 2022
I don't understand why they advertise a vehicle before its ready to be sold. They keep telling me it's off-site going through their inspection process. Shouldn't list a vehicle until the costumer can actually see the vehicle and test drive.
Mar 24, 2022
Response from current dealership:
Thanks for taking our call and giving us an opportunity to explain our process. We're happy that you agreed that it makes sense.
Feb 10, 2022
Nice people. Quick replies.
Just couldn't see spending the money for a car that had poor reviews on it. Bolt.
Feb 14, 2022
Response from current dealership:
Thank you for your honest feedback, Thaddeus!
Jan 27, 2022
Communication was frequent and had the info needed to move forward through
the process.
Jan 28, 2022
Response from current dealership:
Thank you for leaving us this great review, Norman! We are delighted to hear that our team was helpful during your recent visit with us.
Jan 26, 2022
very good
Jan 26, 2022
Response from current dealership:
John, thank you for taking the time to leave us a review; we appreciate your feedback!
Jan 24, 2022
They answered my questions and chased up the requested information in a very timely manner. Staff was very friendly and easy to talk to.
Jan 25, 2022
Response from current dealership:
Thank you for the kind feedback, Austin. We're pleased to hear that you had an easy, friendly, and timely experience with us!
Great online team, excellent communication with online team, overall great online experience.
Dec 2, 2021
Response from current dealership:
Thanks you! We sure appreciate the awesome feedback!
My husband stopped in to see the jeep and spoke to a salesman by the name of Matthew Bennett. My hubs liked the jeep but when they sat down to talk numbers, Mr. Bennett kept pushing financing down his throat. Said all we have to do is make 4 payments and then pay it off, would be cheaper than paying cash. HUH???? So my husband said we were strictly cash buyers and we didn't want to mess with financing. So then Mr Bennett jacked the price up to almost $9000 for this vehicle. In other words either we were going to pay more for the jeep in order to NOT finance or we were going to finance in a top loaded high interest rate loan make 4 payments that would end up being all interest and then at payoff end up owing as much as we did at the time we purchased the vehicle or who knows even more! Not to mention the hit to our credit...WOW, what a great deal for us? NOT! We won't be doing business with these folks ever!
Dec 1, 2021
Response from current dealership:
We're sorry to hear that your experience was not a positive one. We would love to speak with you to address your concerns and we have made multiple attempts to contact you with no luck. Please reach out to a member of our management staff if you would like to receive an explanation.
Nov 15, 2021
Response from current dealership:
We're pleased to hear that you enjoyed an expedient car buying experience. Thank you for your purchase!
Nov 15, 2021
Response from current dealership:
Thank you for the kind feedback!
Sep 29, 2021
Response from current dealership:
Thank you for the wonderful feedback! We are happy to know you were provided with great customer service! Take care!
Sep 15, 2021
Response from current dealership:
Hearing that you had such a wonderful experience means the world to our team. Thank you for choosing Bill Luke Santan! Take care!
Sep 13, 2021
Response from current dealership:
Thanks for the kind shout-out to our team for providing fast service!
Sep 5, 2021
Great ,fast response, really good comunicación.
Sep 13, 2021
Response from current dealership:
Hugo, thank you so much for the kind review and compliments on our efforts to provide a responsive and informative customer experience!
Drove over to Bill Luke Santan in Gilbert, AZ to work out a deal, to no avail. Not only was the vehicle “in the shop” for refurbishment, my budget for the car was never met nor was any follow-up made to complete the deal—I even tried to contact the General Manager who never responded.
Aug 24, 2021
Response from current dealership:
We're sorry to hear that your experience was not a positive one. We are unable to locate you in our database but our General Sales Manager would welcome a call from you. Please contact Brian Slack at 480-676-6687.
Jul 25, 2021
Very good customer communication. But they wanted me to purchase sight unseen and take advantage of the 48hr return policy. Eeh!
They sold car to another sight unseen. Asked them to contact me w similar deals. We will see.
Aug 24, 2021
Response from current dealership:
We're sorry to hear that the vehicle sold to another client willing to buy it sight unseen. That client ended up exercising the Bill Luke Santan option to return the vehicle within 48 hours or 120 miles and you we're the first person we reached out to! Unfortunately, you had already purchased. We hope to have another opportunity to do business with you in the future.
Friendly, courteous staff eager to help. Have not purchased yet. When I do it will be from a Bill Luke dealership.
Aug 1, 2021
Response from current dealership:
Thank you for such a kind review. Our team is always happy to help here at Bill Luke Santan. Please do not hesitate to call us, should you have any questions about cars we may have on our lot. We look forward to working with you again!
They were helpful and all but got the car with just a little gas in which was bad because I came from far. As well as a tire was very worn out.
Aug 13, 2021
Response from current dealership:
We're sorry to hear that your experience was not a positive one. We have reached out to you and have not gotten a response. Please call in and ask to speak with a member of our management team so we can address your concerns.
Internet guy made me a few offer had to ask for all discount made appointment to see hard required deposit before test drive and then car was gone by the time appointment came around. Wouldn’t trust again.
Aug 2, 2021
Response from current dealership:
We're sorry to hear that your experience was not a positive one, however your review doesn't align with what actually happened as we don't require a deposit to test drive. Per text between you and the representative you dealt with, we offered you to leave a deposit to mark the vehicle sold as you were coming from out of town the following day. You declined and stated " If you require $1,500 I will take my chances, I will ask in the morning and if it is sold it wasn't meant to be". It is our policy not to mark a vehicle sold without a deposit.
Jul 5, 2021
Response from current dealership:
We are pleased to hear Bobby provided you with excellent customer service, Jorge! Thank you for choosing Bill Luke Santan.
Jun 28, 2021
Response from current dealership:
We appreciate you taking the time to leave such awesome feedback! Enjoy the truck!
Jun 9, 2021
Response from current dealership:
Thank you for the nice feedback. Take care!
Jun 7, 2021
They contacted me within a few hours and were very helpful. I test drove the car and
and then went to test drive a few others. I found another car I liked better at another
dealership.
Jun 7, 2021
Response from current dealership:
Steve, thank you for taking the time to leave us a review. We appreciate your feedback!
This dealership made buying this Jeep an easy experience. They stayed late to accommodate me coming all the way from Prescott.
Jun 7, 2021
Response from current dealership:
We appreciate you making the long drive to our dealership. We are very pleased to hear that you had an easy car buying experience with us. Enjoy your new vehicle!
Very pleasant experience! They were kind and helpful. I did not buy the car but I will be back.
Jun 16, 2021
Response from current dealership:
Sherry, thank you for the 5-star review. We are thrilled you had such a kind, helpful and pleasant experience with our team. We look forward to your next visit!
They were very good to work with, just wish
they didnât do add ons that I didnât want
like life time window tent that added about
4-5 hundred dollars to the sales price, plus
you had to use their financing to get the
internet price. Otherwise their I liked the
dealership, they were quick to respond to
my questions.
Car was sold about 1 hr before I was going
to buy it.
Jun 7, 2021
Response from current dealership:
We are sorry to hear that the vehicle sold before you were able to look at it. We appreciate you taking the time to share your experience and hope we are able to work with you again in the future!
May 13, 2021
Response from current dealership:
Thank you for the 5-star review. We are happy to hear that Tim was helpful and able to create such a good experience for you!
I didn’t buy the vehicle, but I really appreciated the upfront approach and quick responses to my questions. I wouldn’t hesitate to contact them again if I’m looking for a vehicle.
May 4, 2021
Response from current dealership:
Thank you for the review and feedback, Christina! We take a lot of pride in being upfront and transparent. We hope to have the opportunity to work with you again soon. Please do not hesitate to call us at 480-676-6699, should you have any questions about cars we may have on our lot. Take care!
Apr 9, 2021
Response from current dealership:
Thank you for the 5 star review! We are pleased to hear our team responded quickly to your inquiry.
Apr 7, 2021
Overall 5*
Apr 9, 2021
Response from current dealership:
Thank you for the 5-star rating, Robert! We appreciate the feedback!
Apr 7, 2021
Their internet team was very responsive, always received some communication within 15-20 minutes. When I went to test drive, the vehicle was pulled up front and I received VIP treatment.
Everyone was attentive, knowledgeable, and very comfortable. I appreciated that there wasn’t a hard sell or trying to push extras that I didn’t need.
Plan on a few hours to get through the finance process, but great experience overall.
Apr 9, 2021
Response from current dealership:
We take great pride in customer satisfaction, so we are more than happy to hear that you had a great experience with us here at Bill Luke Santan!
Apr 9, 2021
Response from current dealership:
We are so pleased to hear you had an awesome experience with us here at Bill Luke Santan!
Apr 5, 2021
Great
Apr 5, 2021
Response from current dealership:
Thank you for the high rating! We are so pleased to hear that your experience here at Bill Luke Santan was a great one!
HORRIFIC. Spent 5 days finalizing all paper and got loan approval. Had the vehicle all set and ready to go
except they wanted one paper from my work. We agreed I would get that paper to them the next day. I sent
them my proof of employment as agreed, then they said the vehicle I had was no long there and they tried to
push me into another one. Magically the vehicle I agreed upon with them, and had the loan approved for was
gone and they tried to sell me a different vehicle . Horrific people, very unprofessional.
Apr 27, 2021
Response from current dealership:
We're sorry to hear that your experience was not a positive one. Unfortunately until we have come to a final agreement with a loan approved the vehicle will remain for sale as communicated by our staff. Please keep an eye on our website as our inventory changes daily and something you like better might show up!
Very happy with our truck and the dealership, helpful and professionalism, thank you
salesman Paul Minter and Brock Roulier, the finance guy
Apr 5, 2021
Response from current dealership:
We are so happy you enjoyed your experience and appreciate your feedback, Gretchen. Please let us know if there's anything we could have done to earn a 5-star review. Please give us a call at 480-676-6699 and ask to speak to a member of our management team.
Mar 26, 2021
Excellent dealership, very quick and painless process.
Apr 5, 2021
Response from current dealership:
Anthony, it is a pleasure to hear that our team worked hard to give you a quick and easy experience. Enjoy your vehicle!
Our salesman Bobby was a blast. Shopping for a car for my daughter. Would give higher stars if the car was available for a full test drive. We are currently waiting to see if car passes all their safety requirements and maintenance checks. This is my daughter’s first experience with purchasing a car from a dealer.
Apr 15, 2021
Response from current dealership:
Thank you for your feedback. As a safety precaution we don't let clients drive the vehicles prior to being inspected. We hope that it went well and that you might be able to update your review once you have been able to test drive the vehicle.
Mar 22, 2021
An excellent experience, super attentive, and excellent customer service, the best of all is that everything was very fast. And the car is in excellent conditions.
Apr 5, 2021
Response from current dealership:
Thank you for taking time out of your busy day to recognize us, Claudia! Reviews like yours always bring a smile to our face. We hope you are enjoying your new vehicle!
Apr 5, 2021
Response from current dealership:
Thank you so much for your feedback, Ed! Your satisfaction means a lot to us! Please let us know if we can be of further assistance in your car search.
The dealer was easy to work with and the transaction was seamless. I was an out of state buyer and the sales representative even picked me up from the hotel room.
Apr 5, 2021
Response from current dealership:
We appreciate you making the long trip to our dealership. We are thrilled to hear your car buying experience here at Bill Luke Santan was seamless! Enjoy your new vehicle!
Mar 15, 2021
Response from current dealership:
Thank you for the kind words! Glad you had a great experience!
Mar 11, 2021
Response from current dealership:
Thank you, Samantha, for choosing Bill Luke Santan. We are so glad to hear you had an awesome experience. Enjoy your new vehicle!
Mar 3, 2021
Great car buying experience!
I would highly recommend this dealership!
Mar 11, 2021
Response from current dealership:
Thank you, Jen! We value your feedback and we are pleased to hear that you were satisfied with your experience here at Bill Luke Santan.
Mar 1, 2021
Plain and simple it was horrible. I contacted Autumn Erickson and she sent me the credit application and I filled it out. She told me I was approved so I thought “well the car is mine.” I didn’t hear from her for several hours and the. She sends me a text saying sorry the car was sold you didn’t give a security deposit. She never mentioned anything about a “security deposit.” So she ran my credit for anything so my credit score is going to take a 5-10 point hit and it will be there for 2 years. I then call a sales manager Joey Graves and tell him my complaint. He tells me my credit was ran “internally” so it won’t affect my credit score. I guess they have an “internal credit company” at Bil Luke Santan. So he promises and guarantees me I’m not taking a hit but I had already received an alert that my credit was ran. So Mr Graves flat out lied to me or he doesn’t know what he’s talking about . After I was “approved” the car sold two hours later. So my app just sat there while ms. Ericks
Mar 8, 2021
Response from current dealership:
We are sorry to hear that your experience was not a positive one. We have been trying to contact you with no luck. Please call in to speak with our General Sales Manager Brian Slack so that we can collect your information and better address our team.
Feb 22, 2021
Salesman was very responsive and helpful. I was very satisfied
Feb 22, 2021
Response from current dealership:
Thank you for the wonderful review, Kevin! We are happy to hear that our team was responsive and able to create a great experience for you!
The original contact was reluctant answering questions on the particular vehicle of interest. For this reason, one to two days there lapsed periods without contact until someone within the dealership would view messages with responses.
Feb 25, 2021
Response from current dealership:
We are unable to locate you in our database. Please call in and ask to speak with a member of our management team so that we may gather your information and better address our team.
Feb 14, 2021
My sale's person name was la shawn, and he was very helpful and understanding and he went out of his way to
accommodate my wishes and beyond, an excellent customer service I experienced in a while. I was greatly
appreciated " A JOB WELL DONE" thank you BILL LUKE SANTAN.
Feb 16, 2021
Response from current dealership:
We enjoyed hearing about your 5 Star customer service experience! It always brings a smile to our face when we hear back from our happy customers. Your kind words will be shared with LaShawn and our entire sales team. Thanks so much and enjoy your new vehicle, John!
Dealer upfront about the non negotiable price,
but only after you arrive. Truck has about $4000
of add ons, so its overpriced and non negotiable.
Feb 17, 2021
Response from current dealership:
We are sorry to hear that we were unable to earn your business. It appears that the "add ons" you are referring to were a lift kit and 20" wheels with 35" tires to the sum of $3000. These items were installed 5 days after you initially inquired about the vehicle. Please keep an eye on our website as we have many other trucks available without these items if you prefer.
Jan 28, 2021
Helpful. Unfortunately they sold it before I could get there
Jan 28, 2021
Response from current dealership:
Matt, we are sorry to hear the vehicle sold before you were able to look at it. Please call us should you have any questions about cars we may have on our lot, at 480-676-6699 and ask for a Sales Professional. We hope to work with you again in the future!
Jan 25, 2021
Great salesman; took too long to sign the contract (not enough finance personnel)
Jan 27, 2021
Response from current dealership:
Thank you for the great review and feedback, Kurt. We appreciate it!
Jan 20, 2021
Response from current dealership:
Thank you for taking the time to leave us a review. We appreciate the 5-star feedback!
Very responsive. Follow up well. I didn’t make
It out to the dealership but it seemed very promising.
Jan 15, 2021
Response from current dealership:
We are happy to hear that our team was responsive! Please do not hesitate to call us, should you have any questions about cars we may have on our lot, at 480-676-6699 and ask to speak to a Sales Professional.
Prompt and vague replies. Then learned of
add on fees that raise listed fair price by
$2000 for tinting + docs etc., and statement
that it is standard in industry. Not in my
experience and this is an unfair way to be
under priced in listing but over priced in
reality.
Jan 13, 2021
Response from current dealership:
We are sorry to hear that your experience was not a positive one, however your review does not align with our "fees" as we charge $359 for tint and $499 for our doc fee as represented on our website. There are no additional fees to speak of. We are unable to find you in our database but would love a second opportunity to earn your business, please call in and ask to speak with a member of management if you are interested.
Jan 8, 2021
Response from current dealership:
Kelli, thank you for the positive review! We hope to have the opportunity to work with you again soon. Please do not hesitate to call us at 480-676-6699, should you have any questions about cars we may have on our lot.
Jan 8, 2021
Response from current dealership:
Randy, it is a pleasure to hear that our team worked hard to give you a quick, easy and professional service visit! Take care!
Dec 24, 2020
Response from current dealership:
We are sorry to hear the vehicle sold before you were able to look at it. Please call us should you have any questions about cars we may have on our lot, at 480-676-6699 and ask for a Sales Professional. We hope to work with you again in the future!
Dec 18, 2020
I purchased a car from a different state and the employees at Bill Luke Santan made sure I was taken care of! From start to finish, I was very satisfied with their service. Lashawn Webb was my salesman and he is amazing! I 100% recommend this dealership to anyone looking for a new vehicle. Thank you!
Dec 19, 2020
Response from current dealership:
We enjoyed hearing about your 5 Star experience you received. It always brings a smile to our face when we hear back from our happy customers. Your kind words will be shared with our entire sales team. Thanks so much and enjoy your new vehicle!
Dec 18, 2020
This dealership was great to deal with. The prices were fantastic. It was definitely worth the 5 hour drive from SoCal to purchase from Bill Luke SanTan.
Dec 19, 2020
Response from current dealership:
Thank you for the great review, Edward! We appreciate you making the long drive to our dealership. Take care!
Everyone was pleasant but I had told them ahead of time if I bought the car it had to be fully
charged for me to take it and it was not. They were a bit ignorant about electric cars. I am
happy with the vehicle but in this age of COVID it would have been nice if they had listened to
me and not made me wait for the car to charge.
Dec 30, 2020
Response from current dealership:
Thank you for your review. We are happy to hear that your buying experience was a positive one. We will use your feedback as an opportunity to coach and get better from.
Dec 12, 2020
excellent communication.
knowledgeable stuff
Great customer service
On line and store good people
Dec 16, 2020
Response from current dealership:
Antonio, thank you for such a kind review! Our team is always happy to help here at Bill Luke Santan and we're happy to know we provided such a knowledgeable and professional experience!
They did not have the exact car I wanted. That is not a discredit to the dealer, they wrote to me immediately and were very helpful.
Dec 16, 2020
Response from current dealership:
Thank you for the nice review! Please do not hesitate to call us, should you have any questions about cars we may have on our lot, at 480-676-6699 and ask to speak to a Sales Professional.
Dec 16, 2020
Response from current dealership:
Thank you for your feedback, Darryl!
Quick response, and great service in the dealership. No one was pushy, and they gave me a great deal.
Dec 6, 2020
Response from current dealership:
We value your feedback, and we are happy to hear that you were satisfied with your experience here at Bill Luke Santan. Enjoy your new vehicle!
Nov 27, 2020
Bill Luke Santan was very helpful but unfortunately an illness in the
family precludes me from making a move at this time. I want to keep
in touch with this dealership..
Nov 30, 2020
Response from current dealership:
We are saddened to hear of an illness in your family, Lawrence. Please keep in touch.
I was greeted at the door and test drove a truck right away. The next day I asked if he could look for the same truck but in black from his inventory. He found this vehicle and I purchased it over the phone. The truck was delivered to my home that afternoon!
Nov 24, 2020
Response from current dealership:
Congratulations on the purchase of your truck! We are excited to hear that you enjoyed our team and the At Home delivery experience!
Nov 19, 2020
Response from current dealership:
We are so pleased to hear that your experience here at Bill Luke Santan was a good one! Thank you for the 5-star review!
Very helpful staff and drove the car to our house across the valley so we could do the test drive.
Bought our car there - loaded version selling well below KBB value. Very pleased with car so far.
Nov 19, 2020
Response from current dealership:
We are thrilled that you enjoyed our team and the At Home delivery experience! Thank you for choosing Bill Luke Santan.
Nov 19, 2020
Response from current dealership:
Thank you for taking the time to leave us a review. We appreciate your feedback.
Yes they reached out to me in a timely manner and was eager to assist me however I found a better deal with another lender
Nov 19, 2020
Response from current dealership:
Thank you for sharing your experience with us. We're happy our team was able to assist!
When I did inquire about this vehicle the response was quick which I appreciate. Things change real quick , when I do get ready I will call Bill Luke Santan. Thanks
Nov 10, 2020
Response from current dealership:
We're so glad your car search brought you to Bill Luke Santan! Please do not hesitate to call us should you have any questions about cars we may have on our lot, at 480-676-6699 and ask for a Sales Professional. Hope to hear from you soon!
Buying at Bill Luke Santan was an incredible experience , they made the buying process super easy. The staff has EXCELLENT customer service and they really show care for their customers. I don’t usually write reviews but Bill Luke Santan and it’s staff really deserve it! They earn one more customer for life!
Nov 10, 2020
Response from current dealership:
Thank you for the feedback, Jesus. Providing excellent customer service is what our team strives for, so we are delighted to hear that this was the case during your visit with us. Welcome you to the Bill Luke family!
Oct 29, 2020
BUYERS BEEARE!!!!! I attempted to buy a
car and was contacted by a salesman
named Kelvin. He was only worried about
getting his sale, he ignored questions I had
for him and when he sent me an invoice for
the car it was $1000.00 more than the
advertised price on 3 different websites. I
asked to work with another salesman and
someone else contacted me from Kelvins
number and email but pretended to be
someone else. I took it as a clear sign I was
NOT supposed to give them my business.
Ended up purchasing the same make/model
from Some where else and my experience
from the get go has been a breeze!
Nov 4, 2020
Response from current dealership:
Jacqueline, we have made several attempts to contact you with no success. Please call 480-676-6687 to speak with our General Sales Manager Brian Slack. Thank you.
Oct 26, 2020
Response from current dealership:
Happy to hear that you had an awesome experience, Diane!
Oct 15, 2020
Enjoyable and easy car buying experience. People were nice, tasteful, and reasonable.
Oct 16, 2020
Response from current dealership:
Leon, we really appreciate your positive review! Your satisfaction is our top priority. Enjoy your new vehicle!
Oct 14, 2020
These guys were the best
Oct 16, 2020
Response from current dealership:
We're so glad you had such a pleasant experience with our team, Susan!
Oct 16, 2020
Response from current dealership:
Benny, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Dealer was responsive, but unwilling to negotiate price. I was a cash buyer and in order to qualify for $1000 discount, it required financing the vehicle. Moved on to another dealer.
Oct 20, 2020
Response from current dealership:
James, please give us a call at your earliest convenience. We would like to learn more about your experience. Please give us a call at 480-676-6699 and ask to speak to a member of our management team. Thank you.
Cristina was very helpful and answered all my questions. She also contacted me when there was a price drop.
Oct 16, 2020
Response from current dealership:
Thank you for the feedback!
Quick response to initial request - but a few things made me extremely cautious of using this dealer. #1 Got a message that there was a price reduction of $1,000.00 - turned out to be not true - price is always reduced by that amount if you use in-house refinancing which is higher than your typical credit union. #2 There is an additional add on charge of over $300.00 for window tint that is done to all vechicals - customer has no choice - - - small things but they do not add confidence to using this dealership.
Oct 21, 2020
Response from current dealership:
Please give us a call at your earliest convenience, as we would like to learn more about your experience. Please give us a call at 480-676-6699 and ask to speak to a member of our management team. Thank you.
Sep 29, 2020
Service was good! All questions answered promptly.
Sep 29, 2020
Response from current dealership:
We are pleased to hear that you enjoyed your experience, Terri!
Sep 26, 2020
very promet to replay
Sep 29, 2020
Response from current dealership:
Thank you for the 5-star rating, Robert! We appreciate the feedback!
Helpful but not pushy. When time comes to seriously consider a different vehicle, we
will certainly keep Bill Luke Santan in mind.
Sep 25, 2020
Response from current dealership:
Thank you so much for the positive review and kind comments, Patsy. It means so much to us!
very helpful sales help
Eager to give final OTD pricing
delivery fees are competitive at $399 for AZ to NV (athough sales person tried to clame higher
price when informed of price on site, sales person stated she didn't know.)
no 7 Day guarantee for delivery.
no infostructure set yet for out of state test drive and / or buy and test period.
Sep 21, 2020
Response from current dealership:
Thank you for taking the time to leave us a review. We appreciate your feedback.
Sep 7, 2020
Response from current dealership:
Thank you for the 5-star review, Moses! We appreciate the feedback!
Aug 30, 2020
Set an appointment a week out. Met with Bruce and he was great. Took a test drive and answered all of my questions with patience and honesty. One of the easiest car buying experiences of my life!
Aug 31, 2020
Response from current dealership:
Daniel, thank you so much for your high rating and kind comments about Bruce! We hope you enjoy your new vehicle!
Aug 24, 2020
I could not even test drive this vehicle because the owner of the place was driving it. I had made an appt to test drive the
vehicle a week previous to the day. I was told he owns the place so he can drive what he wants...won't be buying that car. I
test drove another car I was pretty excited about it, but it took an hour just to be able to test drive it. I got passed off to
another dealer, who was clearly unexcited to be helping. Just felt unimportant here, otherwise, I probably would be buying
the other car.
Aug 26, 2020
Response from current dealership:
We're sorry to hear that your experience was not a positive one. We have made several attempts to contact you with no success. Please call in at your convenience and ask to speak with a member of our management team.
Aug 11, 2020
Response from current dealership:
We are happy to hear you had a good experience, Paul! Thank you for taking the time to share your experience with us.
Aug 5, 2020
Response from current dealership:
That is so great to hear, Diego! Thank you so much for taking the time to provide your feedback and thank you for choosing Bill Luke Santan.
Aug 2, 2020
Contacted me online and by text about the inquiry I was interested in.quite a few times. Nice
Aug 4, 2020
Response from current dealership:
Thank you so much for your feedback, it's much appreciated!
Jul 27, 2020
To the point and helpful with detailed info
Jul 28, 2020
Response from current dealership:
Thank you for the feedback, Robert! We are so pleased to hear that your experience here at Bill Luke Santan was a good one!
Jul 22, 2020
Deceptive pricing is how they work. If you are paying cash for the used vehicle, you pay $1000 more. They do
not mention this in their advertising. And, they required you to pay $359 for tinting on a vehicle that already
has tinted windows. This is creepy and unethical.
Aug 4, 2020
Response from current dealership:
We are sorry to hear that your experience was not a positive one. While we make every effort to disclose our pricing and window tint on our website, certain third party websites do not allow us to do so, which can make things challenging. Please visit our website to get an accurate representation of our pricing. www.BillLukeSantan.com
First of all i was very disenchanted with the online sales force and the experience. i was contacted promptly. The response was stale and measured. I understand that the dealership wants to make money from the sale of their vehicle but being pushed and prodded to Finance the vehicle through the dealership was not my intention or the final outcome. I do want to commend 2 people Rob and Kelvin for their help and understanding of the process to follow. We paid for the vehicle with our own funds and then found out that it had a leak and was not ready for delivery. After waiting for 6 days for the repair to be completed the vehicle was delivered with only 1 Key fob and No key for the locking lug nut on the spare tire. i have been buying and selling vehicles for 50 + years and have always been provided at least 2 keys for the vehicle and unlocking key for locking lugs if attached. At this point the dealership gets a 1 star for satisfaction and service
Jul 27, 2020
Response from current dealership:
We are sorry to hear that your experience was initially not an entirely positive one. We are happy to know that after helping out in accommodating you with a second key that you are now a happy customer. We look forward to doing business with you in the future.
Jul 17, 2020
Dear let responded very quickly. I changed my mind on vehicle
Jul 20, 2020
Response from current dealership:
Mary, Thank you for taking the time to leave a review. We appreciate your feedback.
Jul 2, 2020
Great Vip service. They contacted me, set up an
apt. Upon arrival, test drive and all paperwork left
with the new car in approx an hour and 15 mins.
Good experience-I wouldnât hesitate to buy there
again.
Jul 9, 2020
Response from current dealership:
We are pleased that your experience was seamless, Jerry! Thank you for choosing Bill Luke Santan.
Jun 26, 2020
Very prompt to reply to my e-mails, very obliging
Jul 2, 2020
Response from current dealership:
Thank you so much for taking the time to leave us a 5-star rating, William! It's much appreciated!
Jul 2, 2020
Response from current dealership:
Thank you for the 5-star rating! We appreciate the feedback!
Jun 24, 2020
They changed the advertised price from $23,250 to $24,500 because I wasn't going to use
their financing.
They did respond online however I see different prices for the same vehicle and they're not willing to negotiate 1"
Jul 13, 2020
Response from current dealership:
Please give us a call at your earliest convenience. We would like to learn more about your experience. Please give us a call at 480-676-6699 and ask to speak to a member of our management team. Thank you!
Jul 2, 2020
Response from current dealership:
We are so happy you enjoyed your experience and appreciate your feedback. Please let us know if there's anything we could have done to earn a 5-star review. Please give us a call at 480-676-6699 and ask to speak to a member of our management team.
Horrible response time! The salesperson was texting me and another buyer at same time and ended up ignoring me. I wanted to buy car and had to call 3 times and they finally sent me a quote I never asked for on a sold car ! Horrible customer service
Jun 16, 2020
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory, and for this we apologize. At Bill Luke Santan our focus is to provide consumers excellent customer service. Please contact us at 480-676-6699 to discuss your concerns in confidence.
Jun 8, 2020
Response from current dealership:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business!
Jun 1, 2020
Great experience with salesman Paul Minter and finance man Michael Jackson.
I wasn't happy about a mandatory $359.00 charge to tint the driver and passenger front windows.
Jun 8, 2020
Response from current dealership:
Thank you for your feedback, John! We are pleased that you enjoyed your experience with Paul and Michael. Enjoy your new vehicle!
The buying experience with Bill LUKE was fantastic! Would definitely buy from them again and refer in my family and friends to them.
Jun 8, 2020
Response from current dealership:
Thank you for sharing your experience with us! We appreciate your business!
Jun 8, 2020
Response from current dealership:
We are happy to hear you had a good experience, but sorry to hear that we weren't able to work with you this time around. Please do not hesitate to call us, should you have any questions about cars we may have on our lot, at 480-676-6699.
Jun 8, 2020
Response from current dealership:
We value your feedback, and we are happy to hear that you were satisfied with your experience here at Bill Luke Santan. Enjoy your new vehicle, Ken!
Jun 8, 2020
Response from current dealership:
Thank you for taking the time to share your feedback, Mark!
May 23, 2020
Great
Jun 8, 2020
Response from current dealership:
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
May 22, 2020
Contacted me
Jun 8, 2020
Response from current dealership:
Thank you for the 5-star rating, Gus!
May 18, 2020
VIP experience everyone was amazing ! Thank you Micheal Jackson and our sales man!
Jun 8, 2020
Response from current dealership:
Kayla - We are happy to hear that you were satisfied with your experience. Thank you for choosing Bill Luke Santan.
May 13, 2020
Bill Luke Santan was excellent! Thanks to Herb Rivera we received VIP service! We purchased the car!
May 27, 2020
Response from current dealership:
We're happy to hear you enjoyed the VIP experience with Herb! Thank you for choosing Bill Luke Santan. Enjoy your new vehicle, Beth!
May 27, 2020
Response from current dealership:
Thank you so much for the feedback! We're so glad your car search brought you to Bill Luke Santan! When you're ready to purchase, please don't hesitate to call us at 480-676-6699.
May 19, 2020
Response from current dealership:
Thank you for the 5-star review! We value your feedback, and we are happy to hear that you were satisfied with your experience here at Bill Luke Santan.
The pricing was great for the XT5 that we purchased. Vehicle was in excellent condition prepped for us when we arrived. The sales woman Kesha provided us true VIP treatment. She was attentive, informative and so easy going. She made the experience an A+ time. Will definitely purchase any vehicle from Bill Luke Santan in the future.
May 19, 2020
Response from current dealership:
Thank you for the wonderful review, Patrick! We are thrilled that you loved your experience with Kesha! Thank you for choosing Bill Luke Santan.
May 19, 2020
Response from current dealership:
We're pleased to hear our team was easy to work with!
May 4, 2020
Very helpful
May 19, 2020
Response from current dealership:
We're glad to hear our team was helpful in your vehicle search, Joe!
May 19, 2020
Response from current dealership:
We are very happy to hear that your experience was a good one! Thank you for taking the time to leave us a review.
It was excellent I brought this vehicle and was treated
great professional salesperson Luis helped me and
made the process go smoothly and walked me through
it all thanks Luis
May 19, 2020
Response from current dealership:
We are pleased to hear that Luis provided excellent customer service and helped you find the vehicle you were looking for!
May 19, 2020
Response from current dealership:
Thank you for the 5-star review! We are pleased to hear that you enjoyed your experience here at Bill Luke Santan.
Apr 29, 2020
Quick response, and
very helpful.
May 19, 2020
Response from current dealership:
Thank you for the 5-star review, Edward! We appreciate the feedback!
Apr 27, 2020
very good at reaching out.
May 19, 2020
Response from current dealership:
Keith, thank you for taking the time to leave a review. We appreciate your feedback!
Apr 21, 2020
Response from current dealership:
Thank you for taking the time to leave a review, Charles. We appreciate your feedback.
Apr 10, 2020
Made arrangements to see the vehicle next morning, vehicle sold that night. No big deal
Apr 10, 2020
Response from current dealership:
We are sorry to hear that the vehicle sold before you were able to look at it, Michael. Please don't hesitate to call us, should you have any questions about cars we may have on our lot, at 480-676-6699 and ask to speak to a Sales Professional.
Apr 8, 2020
Not Good!!! Your internet sales Dept needs a little lesson Hospitality.
Yes I’m looking for this type of Truck.
I gave my Terms plus a breakdown what I was willing to pay
Per Month
Term
Money Down
Not even a follow up from this department
Or a phone call!!!
May 19, 2020
Response from current dealership:
Jon, Please give us a call at your earliest convenience, at 480-676-6699 and ask to speak to a member of our management team. Thank you!
They texted me immediately. Asked about the
cars but wasn’t quite what I was looking for
regarding accessories. Told them what I was
looking for and they said if they could find would
call me.
Apr 7, 2020
Response from current dealership:
Thank you for the nice review! We appreciate the feedback and are happy to find you the perfect vehicle! Please don't hesitate to call us, should you have any questions about cars we may have on our lot, at 480-676-6699 and ask to speak to a Sales Professional.
Apr 1, 2020
Didn’t have a great selection of preowned F150 inventory and didn’t want to get into the XL inventory. Place was nice and the staff was courteous otherwise.
Apr 7, 2020
Response from current dealership:
Thank you taking the time to leave a review. We appreciate your feedback, Nathan.
Apr 1, 2020
They responded quickly and answered all of my questions before arriving at dealership.
They had the car clean, charged and ready for test drive. Salesmen was very knowledgeable about features and options on vehicle. Sales team and management staff were all very friendly and helpful.
Very satisfied with purchase and experience with the Bill Luke Santan team.
Apr 7, 2020
Response from current dealership:
We cannot thank you enough for taking the time to share your experience with us, Joe! Providing 5-star customer service is our top priority, which is why we're happy to hear you received just that!
Organized, helpful, courteous, interested & accommodating. One of my best car buying
experiences in almost 50 years of car buying.
Apr 7, 2020
Response from current dealership:
We are happy to hear you enjoyed your experience and are even happier to welcome you to the Bill Luke family! Enjoy your new car!
Mar 27, 2020
Response from current dealership:
We appreciate your feedback. We would be happy to help you get into the vehicle you desire. Please call 480-676-6699 and ask to speak to a member of our management team, to see how we might be able to help.
Mar 22, 2020
Dealer was "ok" to deal with. Questions
regarding the vehicle either came after asking
more than one or not at all. Extra charge on
the vehicle was never explained. Mixed
information received a few times. If you're an
out of state buyer like I was read everything
thoroughly & ask a lot of questions.
Mar 25, 2020
Response from current dealership:
Christine, please give us a call at your earliest convenience. We would like to learn more about your experience. Please give us a call at 480-676-6699 and ask to speak to a member of our management team. Thank you!
Mar 24, 2020
Response from current dealership:
Thank you for the kind words, Lonnie! Glad you had a great experience!
Mar 24, 2020
Response from current dealership:
We are so happy to hear that you enjoyed your experience! Thank you for choosing Bill Luke Santan, and thank you for the 5-star review!
Drove an hour away to see the car and for them to check my trade in. When I got there was helped out real quick and they did everything in their power To keep me to the payments I wanted to be at.
Mar 17, 2020
Response from current dealership:
We take great pride in customer satisfaction, so we are more than happy to hear that you had a great experience, Marcos! We appreciate your business!
I didnt purchase a vehicle from here, however the salesman. Was incredibly helpful. He was not aggressive and was great at following up.
Feb 26, 2020
Response from current dealership:
We are so happy to hear that our sales team was able to create a great experience for you, Lupe. We receive new shipments of cars almost every day and are bound to have the right car for you! Please call us, should you have any questions about cars we may have on our lot, at 480-676-6699 and ask for a Sales Professional. Thank you for your feedback!
Drove 30miles to get to the dealership, the salesman told me they dont do any shady. So we proceeded, only in the end for him to add $1,000 on top, plus another $399 for the windows being tinted. What a waste of time and gas.
Feb 24, 2020
Response from current dealership:
Please give us a call at your earliest convenience. We would like to learn more about your experience. Please give us a call at 480-676-6699 and ask to speak to a member of our management team. Thank you!
Feb 18, 2020
Response from current dealership:
Thank you, Charlann! We value your feedback, and we are happy to hear that you were satisfied with your experience here at Bill Luke Santan.
Feb 1, 2020
Helpful, just decided not to go with their truck
Feb 4, 2020
Response from current dealership:
Jonathan, thank you taking the time to leave a review. We appreciate your feedback.
Jan 30, 2020
Response from current dealership:
Thank you for the 5-star review, Luis! We appreciate the feedback!
Good dealership. Fair pricing. Good place to find a decent used car as long as you dont have a trade. Offered me $5000 less than previous dealer.
Jan 30, 2020
Response from current dealership:
Noah, thank you taking the time to leave a review. We appreciate your feedback.
Jan 30, 2020
Response from current dealership:
We are so happy you enjoyed your experience and appreciate your feedback. Please let us know if there's anything we could have done to earn a 5-star review. Please give us a call at 480-676-6699 and ask to speak to a member of our management team. Thank you, Antonio!
Let me share my 13 minute experience with
you..I informed these guys I had subprime credit,
with a $3,000, down payment, and guaranteed
income of $3,000 a month income, and only my
cell phone bill of $50 a month, as well as car
insurance for my Lexus at $200 a month. This
was on a Sunday, and the sales person, who was
a person who looks at the glass being half full as
opposed to half empty, was making comments
of (not sure, very difficult) you get the idea, and
he tells me 10mins later I was denied. Then 16
min after I left of which they closed he tells me
he has my license.. This environment is the
opposite of laws of attraction. There Finance
dept has no experience with subprime credit,
thus why no relationships. The next day. I ended
up spending the night on the site, because I live
in Scottsdale, and with no license, I wanted to
make sure I got it right away. So that is my
experience
Feb 6, 2020
Response from current dealership:
Michael, please give us a call at your earliest convenience. We would like to learn more about your experience. Please give us a call at 480-676-6699 and ask to speak to a member of our management team. Thank you!
Jan 21, 2020
Response from current dealership:
Happy to hear that you had an awesome experience, Tanya!
Jan 12, 2020
Very informative, I would like to gather up the funds that are needed and go back and get financed through them and drive away in the Challenger.
Jan 15, 2020
Response from current dealership:
We're so glad your car search brought you to Bill Luke Santan! Please don't hesitate to call us, should you have any questions about cars we may have on our lot, at 480-676-6699 and ask for a Sales Professional. Thank you for your feedback and hope to hear from you soon, Thomas!
Jan 1, 2020
Helpful and not pushy. Called and shared they are here to help if I have questions.
Jan 6, 2020
Response from current dealership:
Thank you for the 5-star review, John! We are so pleased to hear that your experience here at Bill Luke Santan was a great one! If we can be of further assistance, please contact us at 480-676-6699.
Dec 18, 2019
Response from current dealership:
Thank you taking the time to leave a review. We appreciate your feedback.
Dec 11, 2019
Response from current dealership:
We are so happy to hear that our sales team was able to create a great experience for you! Thank you for choosing Bill Luke Santan, and thank you for the 5-star review!
Dec 9, 2019
Response from current dealership:
We are so happy to hear that our sales team was able to create a great experience for you, Stephen. Thank you for choosing Bill Luke Santan, and thank you for the 5-star review!
Dec 6, 2019
They responded to my question about the vehicle pretty quickly. I continued to receive several inquiries as to if I was still interested. Also
received info on a price drop.
Dec 9, 2019
Response from current dealership:
We are so happy you enjoyed your experience and appreciate your feedback. Please let us know if there's anything we could have done to earn a 5-star review. Please give us a call at 480-676-6699 and ask to speak to a member of our management team. Thank you, Bryan!
Dec 4, 2019
Response from current dealership:
We are so happy to hear that our sales team was able to create a great experience for you, Elizabeth. Thank you for choosing Bill Luke Santan, and thank you for the 5-star review!
Dec 2, 2019
Response from current dealership:
We are so happy to hear that you enjoyed your experience! Thank you for choosing Bill Luke Santan, and thank you for the 5-star review, Scott!
Reached out promptly to my inquiry. Went beyond my initial request to help find cars to my liking.
Nov 20, 2019
Response from current dealership:
Jay, we are so happy to hear you enjoyed your experience and that our sales team provided you with excellent customer service. Thank you for choosing Bill Luke Santan, and thank you for the 5-star review!
Nov 14, 2019
They were awesome!!!!
Nov 20, 2019
Response from current dealership:
We are so happy to hear that you enjoyed your experience! Thank you for choosing Bill Luke Santan, and thank you for the 5-star review, Mat!
Nov 13, 2019
Everyone very friendly and helpful, I am very happy with the vehicle I purchased from them!
Nov 15, 2019
Response from current dealership:
We are so happy you enjoyed your experience and appreciate your feedback. Please let us know if there's anything we could have done to earn a 5-star review. Please give us a call at 480-676-6699 and ask to speak to a member of our management team. Thank you, Martin!
Nov 12, 2019
This dealer did not reply as promised. They had me send all of my personal information and told me they would respond within a day. 3 days later I had to call the sales manager. They then offered me a deal which was way outside of what I know I was qualified for. The paperwork included inflated numbers that they wanted me to make up in an with an over inflated down payment. ABSOLUTELY will never buy from or recommend anyone to this dealership. Huge waste of time. Ended up purchasing from a dealership that actually wanted my business
Nov 15, 2019
Response from current dealership:
Please give us a call at your earliest convenience to discuss your experience. Please call 480-676-6699 and ask to speak to a member of our management team. We appreciate your feedback and look forward to hearing from you!
Nov 8, 2019
Carl couldn’t have been nicer or more helpful. When we decide what we want in a vehicle, we will definitely contact him!
Nov 9, 2019
Response from current dealership:
We are so happy to hear that Carl was able to create such a great experience for you, Janean. We look forward to working with you in the future. Thank you for choosing Bill Luke Santan, and thank you for the 5-star review!
The folks at Bill Luke Santan were awesome. Especially Daniel Luevano, who listened to our needs and in conjunction with Craig Cambell in finance, put together
an awesome package for us. We were never pressured to do something that we didn't want, and there was no upselling pressure for anything. Totally and
completely recommend Bill Luke Santan!!
Nov 5, 2019
Response from current dealership:
Congratulations on the purchase of your new Wrangler, Ted! We are happy to hear that Daniel and Craig provided you with excellent customer service! Thank you for choosing Bill Luke Santan, and thank you for the 5-star review!
Oct 30, 2019
Response from current dealership:
We are so happy to hear that you enjoyed your experience! Thank you for choosing Bill Luke Santan, and thank you for the 5-star review!
Oct 29, 2019
Response from current dealership:
We are so happy to hear that Eric was able to create such a great experience for you, Ken. Thank you for choosing Bill Luke Santan, and thank you for the 5-star review!
Oct 13, 2019
They did a tag team... changed look price, automatically added tinted windows even if you did not want. Bad customer ser
Oct 15, 2019
Response from current dealership:
Suzie, please give us a call, at your earliest convenience. We would like to learn more about your experience. Please call 480-676-6699 and ask to speak to a member of our management team. Thank you, Suzie!
Oct 9, 2019
Response from current dealership:
We are so happy you enjoyed your experience! Thank you for choosing Bill Luke Santan and thank you for the 5-star review!
Sep 28, 2019
I didn't find the vehicle I was looking for, but the customer service was absolutely great! Norm was very patient and helpful.
Sep 30, 2019
Response from current dealership:
We are so happy to hear you enjoyed your experience and that Norm provided you with excellent customer service! Thank you, Mary, for the 5 star review!
Sep 25, 2019
Response from current dealership:
We are so happy you enjoyed your experience! Thank you for choosing Bill Luke Santan and thank you for the 5 star review!
Sep 20, 2019
Its started of rocky but Scott Montiero went out of his way to help me get my beautiful 300. I highly recommend asking Scott Montiero.
Sep 25, 2019
Response from current dealership:
We apologize for your initial experience, Patricia. We are, however, excited to hear Scott provided you with excellent customer service! Thank you for your 5 star review! Enjoy your new 300, Patricia!
Sep 13, 2019
Great helpful experience. Would refer in the future.
Sep 16, 2019
Response from current dealership:
We are so happy you enjoyed your experience! Thank you for choosing us and thank you for the 5 star review, Mary!
Sep 11, 2019
Very satisfying experience. Treated with respect and total professionalism. Vehicular was presented as advertised. Drove it home same day as visit.
Sep 11, 2019
Response from current dealership:
We are so happy you enjoyed your experience! Thank you for choosing us and thank you for the 5 star review, Jim!
Sep 6, 2019
Was just looking what's out there and they helped to let me know what they had. I'm still looking and is helpful to do it online rather driving hundreds of miles just to look.
Sep 9, 2019
Response from current dealership:
We're so glad your car search has brought you to Bill Luke Santan! We receive new shipments of cars almost every day and are bound to have the right car for you! Please call us, should you have any questions about cars we may have on our lot, at 480-676-6699 and ask for a Sales Professional. Thank you for your feedback, Crystal!
Sep 2, 2019
Thank you for their kind and considerate guide to buy a car.
Sep 4, 2019
Response from current dealership:
We are so happy you enjoyed your experience! Thank you for choosing us and thank you for the 5 star review, Jeong!
Aug 30, 2019
Salwsnan was more interested in talking
than he was selling a car. So aggravating!
After days of unneeded delays he finally
agreed to take a deposit only to find out
the car had just sold.
Aug 30, 2019
Great
Aug 30, 2019
Response from current dealership:
We're so happy you enjoyed your experience! Thank you for your review Ali!
Aug 17, 2019
Good communication. Great experience on site.
Aug 19, 2019
Response from current dealership:
We're so happy you enjoyed your experience! Thank you for your review Xavier!
Kesha Rush was the sales associate who helped me with my week long negotiations in purchasing the vehicle I wanted. They came close to the price I was willing to pay so I finally said yes. Overall I believe I got a great deal and Kesha is really nice and eager to go to bat for her customers.
Aug 19, 2019
Response from current dealership:
We're so happy you enjoyed your experience! Thank you for your review!
Aug 8, 2019
Very helpful and knowledgeable for the vehicle I was looking for
Aug 9, 2019
Response from current dealership:
We're so happy you enjoyed your experience! Thank you for your review JT!
Aug 5, 2019
Response from current dealership:
We're so happy you enjoyed your experience! Thank you for your review!
Aug 1, 2019
I was ready to buy this 4runner, but then got sidelined by a medical issue. The guys that reached out to me on this car were very polite and I definitely appreciated the follow up email lastnight. I would definitely recommend them for outstanding customer service and car. I hope I can save fast to buy a vehicle from them
Aug 5, 2019
Response from current dealership:
We're so happy you enjoyed your experience! Thank you for your review Daniel!
Aug 2, 2019
Response from current dealership:
We're so happy you enjoyed your experience! Thank you for your review Terry!
Jul 19, 2019
Response from current dealership:
We're so happy you enjoyed your experience! Thank you for your review!
Jul 11, 2019
A great experience. This is the second vehicle we have purchased and we are completely satisfied
Jul 12, 2019
Response from current dealership:
We're so happy you enjoyed your experience! Thank you for your review Daniel!
Jun 29, 2019
Great experience...no pressure
Jul 1, 2019
Response from current dealership:
We appreciate your review! Thank you Katrina!
Jun 13, 2019
Overall good experience. The service was somewhat slow, we waited around to see the car until they pulled it up. I had communicated by email several times when we would be there to see the car. The car was dirty and there was a large hole drilled in the rear passenger side frame they were unaware of. We felt as though they had not thoroughly looked at the car as there were other things we pointed out as having issues.
Jun 14, 2019
Response from current dealership:
We appreciate the feedback. Thank you Sharon!
Jun 1, 2019
Quick response and answered my questions
Jun 3, 2019
Response from current dealership:
We appreciate your review! Thank you Rick!
Jun 3, 2019
Response from current dealership:
We appreciate your review! Thank you!
May 30, 2019
Great experience. No hassles, just friendly!
May 31, 2019
Response from current dealership:
We appreciate your review! Thank you Natalie!
May 22, 2019
Response from current dealership:
We're so happy you enjoyed your experience! Thank you for your review!
May 20, 2019
Response from current dealership:
We appreciate your review! Thank you Jennene!
May 15, 2019
Contacted me several times without ever
answering my questions about options - ever!
May 20, 2019
Response from current dealership:
John, we apologize for the lack of communication. If you would like, please give us a call and ask to speak to a member of our sales management team. Our number is 480-676-6699. We appreciate your feedback and look forward to hearing from you.
May 10, 2019
Only got one set of keys for vehicle. Felt I should have gotten two sets. Told their fine fine says two sets aren’t guaranteed. Also had to make a second 100 mile trip to get old license plate from my trade. Was told it would be taken off and put in the new vehicle and it wasn’t. Told Cargurus price is a financed price and shown fine print on their website proves it. No one likes to have businesses lure you in and then find the deal isn’t the same because of fine print. Wouldn’t buy there again.
May 7, 2019
Great sales guy. Rated 4 because car I went to look at was sold that morning.
May 13, 2019
Response from current dealership:
We appreciate your review! Thank you Patti!
Apr 29, 2019
Response from current dealership:
We appreciate your review! Thank you!
This was the best experience I've had buying a vehicle. I cant say enough how I was treated
from the moment I entered the dealership till I drove off the lot in my 6016 Kia Soul. I didn't
know they only sold used cars at this dealership. Every vehicle was like new.
When I entered the showroom I was greated by my salesperson, Abdul. He told me the car I
called about was waiting outside. After looking the car over I went for a test drive. I was
hooked . We sat down, went over numbers and when he came back with numbers I could
live with we made the deal. I have one thing I must say about the finance department. I
never ever signed the top of a desk to complete paperwork. It was amazing.,
I've had the car a week now and everyone thinks it a new car. Again, if your looking to sell
your car outright, trade it in, finance it or pay cash , you owe your self a visit to BILL LUKE AT
SAN TAN, VAL VISTA AND THE 202. Ask for Abdul, you won't be disapointed.
Apr 22, 2019
Response from current dealership:
We're so happy you enjoyed your experience! Thank you for the review!
Apr 14, 2019
Great customer service. Worked with my needs and expectations.
Apr 18, 2019
Response from current dealership:
We appreciate your review! Thank you!
Apr 7, 2019
This was the best experience Ive had at a dealership!! Darlene was great and we were in and out with my new truck.
Apr 11, 2019
Response from current dealership:
We appreciate your review! Thank you Ray!
Apr 2, 2019
Great job, Jeff was terrific, low pressure.
Apr 5, 2019
Response from current dealership:
We appreciate your review! Thank you John!
Apr 2, 2019
Excellent customer service.
Apr 5, 2019
Response from current dealership:
We appreciate your review! Thank you Mark!
Apr 4, 2019
Response from current dealership:
We appreciate your review, thank you!
Mar 25, 2019
Response from current dealership:
We appreciate your review! Thank you Buzz!
Mar 21, 2019
As usual promised one thing to get you in
and not even coming close to what was
discussed. They gave us a price over the
phone after running our credit. Based on
that information they told us they could get
us to the price we needed. Told them would
not bother coming down if they couldn’t.
Once again insisted we were good. Vehicle
was in great condition but that was it.
Monthly payment did not come close to
what we needed. The interest rate of 8.9-9
percent was ridiculous with a 780 credit
Score. They told us the math would not
work! We then the next day went to
A different dealer since they also told us
they could work the deal. They kept their
word, got a slightly better vehicle for less
money and the math work so perfectly that
I sent Bill Luke a copy of the bill of sale.!!’n
Mar 5, 2019
Great member service and I did not had to worry about no hidden fees. Extremely easy individuals to work with, friendly and made sure my experience was not overwhelming since I was from out of town. Def. will recommend.
Mar 6, 2019
Response from current dealership:
We appreciate your review! Thank you Priscilla!
Feb 18, 2019
Great experience, did not hesitate to give me an out the door price over the phone, down to the last penny. We really appreciated this as the car is for my mom and her health would not allow her to spend the day visiting several dealerships just to find the best price on a car. Thank you.
Feb 18, 2019
Response from current dealership:
We're so happy you enjoyed your experience! Thank you for your review Sheri!
My visit to Bill Luke Santan was characterized by mistrust which seemed to go both ways. Although I was able to acquire the car at a fair
price, the purchasing experience was negative. They initially offered me $9,900 for my trade in for which another dealer had offered me
$17,500. We ultimately settled on $15,200 but I was disappointed that they had opened negotiations with a value significantly below Kelly
Blue Book values.
Feb 6, 2019
Response from current dealership:
Frank, We apologize for the miscommunication. That is not what we would like to see. If there is anything we can do to mend your experience, please give us a call at 480-676-6699 and ask to speak to a member of our management team. We appreciate your feedback.
Feb 4, 2019
Very professional, helpful and pleasant over
several phone calls and emails, but, when I was
ready to purchase the vehicle I tried to contact
them and they did not return my calls or email. I
left a voicemail message with rep and also the
operator took a message requesting call back. I
purchased a vehicle at another dealership.
Feb 5, 2019
Response from current dealership:
Robert,
We are very apologetic that we did not respond to you. If you decide you would like to shop with us in the future, please give us a call at 480-676-6699 and ask to speak to a member of our management team. We appreciate your feedback.
We are very apologetic that we did not respond to you. If you decide you would like to shop with us in the future, please give us a call at 480-676-6699 and ask to speak to a member of our management team. We appreciate your feedback.
Jan 22, 2019
Just great
Jan 23, 2019
Response from current dealership:
We appreciate your review! Thank you Elizabeth!
Jan 20, 2019
Salesmen was very prompt in responding. Jake was professional and helpful. Follow up was also prompt and courteous. We didn't make a deal but I would indeed recommend the dealership.
Jan 21, 2019
Response from current dealership:
We appreciate your review! Thank you George!
Jan 2, 2019
favorable
Jan 21, 2019
Response from current dealership:
We appreciate your review! Thank you Bill!
Jan 1, 2019
This dealership was very good and helped me get the car I’ve been wanting for a while at a good price
Jan 21, 2019
Response from current dealership:
We appreciate your review! Thank you Erin!
Dec 29, 2018
Contacted immediately
Jan 21, 2019
Response from current dealership:
We appreciate your review! Thank you Jodi!
Jan 21, 2019
Response from current dealership:
We appreciate your review! Thank you!
Polite, responsive and non aggressive. I appreciated them just letting me look and not feel pressured.
Jan 21, 2019
Response from current dealership:
We appreciate your review! Thank you Lry!
Dec 11, 2018
I was contacted but was given the run around on the vehicle. Even told I could come and see the vehicle but it was not ready to be test driven... I reached out to the dealership several times but ultimately lost interest as it has been 2 weeks and have not received any of my email requests, or phone call.
Dec 5, 2018
Kudos to Bill Luke, I love going to a dealership and get treated like family. I want to thank Jim Chiko for going above and beyond to help me get the best deal possible and Dave in the financial department for making this buy a breeze!!!!
Jan 21, 2019
Response from current dealership:
We appreciate your review! Thank you Jorge!
This was by FAR the best experience I’ve had dealing with a dealership!!! The best communication and overall customer experience was amazing! Darlene made the experience hassle free and never had me questioning anything. Bill Luke- Kudos to your staff!
Jan 21, 2019
Response from current dealership:
We appreciate your review! Thank you!