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Big Country Auto
About Us
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Today 9:00 AM - 6:00 PM (Closed now)
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416 East 23rd Street
Columbus, NE 68601
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Mar 3, 2026
Good folks
The price they quoted me on the internet and email they sent me was one price and when they told me the price after financing it was $5,000 more .. I do not like dealing with dealerships it's not fair with marketing ...marketing is everything.. if you lie about the marketing you might be lying about the condition of the vehicle
Sep 6, 2025
Was friendly and helpful but, to far away.
Aug 5, 2025
While we didn't ultimately purchase a vehicle here, the sales team was very friendly, helpful and not overly aggressive. They went above and beyond to get us information and videos of the vehicle we were inquiring on since we live several hours away. The only reason we didn't purchase from them was that we found a closer vehicle that fit our needs.
Missing pictures of right side with damaged to the right tail light that doesn’t work gas cap and fender damaged all rusted not drivable do to poor engine I wouldn’t be comfortable selling to anyone. Very helpful people but false advertising!
Jul 8, 2025
Response from current dealership:
Danny we apologize ...but it is very hard for us to try and help people purchase a $2000 car that does not have imperfections ... we try to accommodate people full spectrum from $2000 to $100.000 !! We only sell the less expensive vehicles here to try and help those customers that are only trying to purchase less expensive vehicles at more of a wholesale price.. unfortunately the people purchasing those price range vehicles are usually the ones that give the worst reviews and want a perfect car for $2000..We are currently discussing only selling the cars that are more retail pieces on the l
More ...
Apr 9, 2025
Very quick to respond, very nice and eager to help. That means a lot and I love this Terrain. That's my dream vehicle.
Jan 7, 2025
Absolutely awesome. Great staff. Great service. They do went out of their way to make sure I was happy. I will buy more from this dealership. Small town in Nebraska with an awesome staff
Nov 20, 2024
This was my first time buying a car online. Rip and Derek were very responsive. I never had to wait more than 5 min for a response to a question. It was so easy almost felt to good to be true. My car was put on transport Monday afternoon and I had it delivered to my driveway in Montana by Tuesday afternoon! I would 100% recommend Big Country Auto in Madison Nebraska.
Aug 24, 2024
Very professional and helpful. Going even the extra mile.
Apr 30, 2024
They wrote back with a vague form letter, but never responded to my reply for specifics.
Show older dealer reviews 70
Had an issue with the initial person I spoke to not
understanding how pre approval from this site
worked, but when I reached out with my issue the
sweetest most diligent senior management
employee called and addressed my concerns. Not
only that he laid out how steps would be take. To
prevent the issue from happening to me
Or anyone else at the lot. Really appreciated it.
Definitely will call when I’m looking for my next
vehicle. Ask for Tyler if you have questions.
Awesome!
Aug 27, 2022
Response from current dealership:
Sorry for the bad experience not sure what vehicle you were looking at and to whom you spoke to ... please feel free to contact Kelly or Dustin at 402-454-3339 so we can try to resolve the misunderstanding .
Was basically told I was in a lottery pick for the vehicle- some one had a deposit- that fell thru. "The race is on" was the text message - spoke with sales manager- after this agreed to run my credit which is above average (didn't want a random inquiry) with intentions to purchase. Asked a question about delivery charge (trying to get credit for the 150 mile free delivery radius from car gurus at the per mile rate they wanted to charge) was then told they'd be making the "best business decision for them" I expressed frustration with this lottery draw type of business and was told if I wanted the vehicle I would be the first in line. I was already approved- and was trying to purchase - was just working out final details even if that meant I would drive for pick up. I got one update approx 4 days later about the rear end of the vehicle hand then got the notification it had been sold (through car Gurus, not the dealer)
Ripp/Kelly(I believe)/Dustin were the people I spoke with.
May 20, 2022
Response from current dealership:
I believe that nothing a dealer responds with will satisfy an upset customer so I will do my best to help anyone who reads this to understand the situation. This particular vehicle was a 2010 Ford F150 with 94000 miles, in todays market that is a very sought after car and we had generated many many leads from CarGuru and other sources, this was by no means a lottery as stated but we had to take the customers in order as to when they came in. Sir you were from Arkansas and we are from Nebraska we communicated diligently with you about this vehicle told you everything that was wrong not only mec
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Jan 1, 2022
These guys have been really great!! Got back to me really fast, called me and even after having to cancel my appointment are still willing to work with me!!
Oct 30, 2021
The dealer low-balled my trade in by nearly
$17,000. How do I know this? First,I bought
the vehicle for $11k more than they offered
me just two months earlier. Secondly I got
sold it as a trade in for $17k more than they
offered from the dealer that I purchased my
new truck from. I also felt that they were a
bit condescending to me.
Jul 27, 2021
They were very accommodating to us to schedule a test drive. And helped us complete the sale of the our new vehicle.
Dec 7, 2020
We were very happy with the service we got. They
explained everything to us and answered all of our
questions. We are very happy with our purchase, great
vehicle and great price. Would highly recommend
buying your next vehicle here!
Jul 14, 2020
personable, friendly, honest, helpful, timely
Jun 19, 2020
Great sales lady!! Got the car i wanted and they did everthing they could to help.
They responded. I asked if I missed or overlooked anything in the pics and mentioned the cosmetic flaws i saw. Asked if they could tell me. They responded with we do our best to capture the trucks true condition. That's not really an answer to what I asked. I dont like when companies, especially used car lots bet around the bush.
Feb 20, 2020
I didn’t end up buying from Big Country. However they were very prompt in their responses. Texted additional picks of the vehicle to me, and even followed up on my needs.
Jun 22, 2019
Great dealership my sales man George was great no pressure always respectful would definitely recommend you see him when looking for your new ride.
Mar 16, 2019
Great experience
Mar 11, 2019
Very nice guy! Helpful!
Jan 16, 2019
Did not end up getting a vehicle from them but they did respond and contacted me twice within a week so they were very helpful.
Jan 3, 2019
Big Country responded wuickly to my inquiry. Ultimately I purchased elsewhere because of pricing
Oct 5, 2018
The first man i talked to at deal ship when i called said about the car is ( it is what it is ) when i was trying yo get info on the car. He told me 3 to 4 times ( it is what it is ) he didn't want to sell a car very bad. Later that day another man called. At that time i told him i had my eye on another car.
Sep 9, 2018
A-okay very helpfull and time there very efficient.
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May 31, 2018
Non pressure, vehicle was how described
May 1, 2018
Was contacted quickly. The salesman and manager both did the phone
work before I made the trip to look at the truck. Was treated to a good
deal and was given a fair price for my trade in. Was treated to lunch and
a full tank of gas to get home with. CarGurus was easy to do all my
shopping from my living room. Big Coutry Auto was very easy to deal
with and not at all pressuring me to by.
Received seemingly automated responses quickly. Inquired about the availability of a specific vehicle. It was somewhat challenging to get a simple, "Yes, it's still available" or "No, it's already sold" (which I learned eventually) from this dealership. When the responses weren't automated, the representatives seemed pleasant enough.
Mar 3, 2018
Responded
Jan 14, 2018
Called back next business day, answered questions had on the vehicle. was courteous with no high pressure
Dec 1, 2017
They have contacted me. Nice guy. Very reputable so far
Nov 27, 2017
Pictures were very deceiving there was a lot of damage on the vehicle's body big dents paint coming off and there was nothing in the vehicles description about the damage
Nov 28, 2017
Response from current dealership:
We apologize for the misinterpretation. We do our best to supply several detailed pictures of our vehicles. Occasionally some damage can occur while on the lot. If there is anything we can do to rectify this, please contact the internet sales department directly at 402-218-1797
Big Country made the purchase of this car very convenient. Everyone
at the dealership was very friendly and helpful.
Nov 2, 2017
Response from current dealership:
We certainly appreciate your kind words! Thank you for your business!
Sent someone to look at this Vehicle and it did not exist . The guy that
emailed me back said it may have been sold he did not know . Then the price
went up from 888 to 999 he was going to check and see if it was still there
and recontact me .
Aug 8, 2017
Response from current dealership:
We certainly apologize for the inconvenience. With the number of customers we get daily, sometimes information gets misplaced. Please contact our Internet Sales department @ 402-379-9100 for more direct service.
Jul 14, 2017
My interaction with this dealership was
limited to submitting a request for the
price. I received several form emails, at a
frequency of one per day but they
refused to answer any question unless I
came in.
Sep 17, 2017
Response from current dealership:
We certainly apologize for this! If we can be of any assistance in the future, please contact our internet sales department directly at 402-218-1797.
Jun 3, 2017
Excellent
Truck was misrepresented when I got there from out of state and had damage not mentioned plus was told the truck was gassed up and ready to go but was not even washed and the battery was dead and with no gas in it was not impressed after getting a rental to pick it up and driving 8 hours to the dealer
Mar 30, 2017
Great experience, great customer
service, worth the drive.
Mar 15, 2017
Dealer rep answered questions promptly, vehicle
was as described online,
Feb 24, 2017
Awesome!
Dec 1, 2016
not pushy, kept me informed about various trucks
Oct 12, 2016
Great dealership replaced rear in in truck I bought because they said they would fix the noise by any means
Oct 14, 2016
Response from current dealership:
Donald, thank you very much for the review. I am very happy that we could sell you a vehicle that you love. Please feel free to call us with anything we can ever help you with. We have a top notch service department and will assist you anyway possible in getting your vehicle anything it needs. Also remember out referral program, $100 to you on any customer you send our way that drops your name.
Thank You from your friends at Big Country Auto
402-379-9100
Thank You from your friends at Big Country Auto
402-379-9100
Sep 21, 2016
He called back and left message several times. Few to many times
Aug 4, 2016
Didnt get this vehicle but Scott helped me very much in my first time buying a vehicle. Highly recommend they drove the vehicle out to my place so i could see and test drive it. His been with me every step of the way. Thank you for all your hard work in getting me a good deal and keeping me in the loop the whole time.
Jul 28, 2016
Good group of people, very helpful. Called me within the hour.
Jul 27, 2016
Very good, no problem.
Jul 6, 2016
Good
Jun 29, 2016
Very easy to work with.
Mar 30, 2016
helpful, willing to work on the best price
Feb 7, 2016
Couldn't make the decision on the price until we left town.
Mitchuim is a good guy.
Feb 4, 2016
It had too many miles, They are asking for $11,000. I saw
antoher truck 2012 F-150 only 200,000 miles for $8,000
more new. I didnt make a deal with them.
May 26, 2015
I contacted this dealer the day the car showed up on CarGurus,
they did not respond for several days and when they did, they
didn't even have the car I was interested in.
Dec 12, 2012
Responded, but did not do what I requested.