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Dealer Reviews

Based on 4 reviews
All reviews are verified visits to the dealer. – Learn More
Robert
Mar 19, 2026
Staff was great and knowledgeable about the vehicle. They had done some mechanical work before I looked at it. They purchase was for my grandsons first car and it seems to fit the need.
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Feb 19, 2026
excelent deal
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Nov 18, 2025
Excellent customer service! Went above and beyond my needs. Highly recommend.
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Nov 21, 2025
Response from current dealership:
Responded and touched base with the customer!
Gregory
Nov 13, 2025
They responded right away. However the vehicle had been sold.
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Sep 3, 2021
BJ was exceptional to work with! I’m so happy with our purchase! BJ was very responsive and answered all my questions promptly! Staff was so friendly open arrival at dealership! Felt valued as a customer! Will shop there again in future and will highly recommend to friends and family!
2 of 2 people found this review helpful.
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Sep 7, 2021
Response from current dealership:
Thanks Jill! It was a pleasure working and meeting your family.
May 5, 2021
Excelent Service
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Apr 2, 2021
Unsatisfactory service from the salesman I contacted. Did not respond back after my credit application. Did not inform me of the accident history the vehicle had! I would give them a 1/4 star if I could. Never doing business with Big City Auto!
3 of 3 people found this review helpful.
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Jan 6, 2021
Wonderful People to do business with! Thank you BJ for all your help and everone else that helped out. Car is wonderful and so far I have no complaints. I definatly recommend these guys!
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Jan 7, 2021
Response from current dealership:
Thank you! I know that living in Washington and coming here is a long trip and also kind of worrisome but it looks like we met all your expectations. Thanks for the great review!
Brian
Oct 30, 2020
The were prompt in getting back to me
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Robert
Sep 19, 2020
nice dealer
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Jun 12, 2020
Very helpful.... Dan
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edsel
Apr 6, 2020
Good returning call, informative.
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Steven
Nov 18, 2019
All the people at Big City Motors where great to work with. Truthful, not pushy and straight forward. I did buy the truck and it is everything stated in the AD. When I go to buy another I WILL check and see if they have what I'm looking for first. Thanks again Sam BJ and the rest of the crew @ Big City Motors. Steve
2 of 2 people found this review helpful.
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Nov 18, 2019
Response from current dealership:
Thanks for the great review! We always do things the right way and give you the courtesy and respect you deserve. Thanks Steven enjoy that new truck!
Brett
Jul 4, 2019
Quick response.
1 of 1 people found this review helpful.
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Jul 2, 2019
BJ communicated quickly initially, not so much with following up. good experience though.
2 of 2 people found this review helpful.
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Justin H.
Nov 29, 2018
Had a great price on there car. Customer service was great. What I got for trade in was also good.
1 of 1 people found this review helpful.
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Janine
Nov 29, 2018
Great experience! Bought a car from them.
1 of 1 people found this review helpful.
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Anthony
Oct 29, 2018
Growing up, two of my uncles owned car dealerships, so I can genuinely attest to the level of professionalism and willingness to work that I was shown by the guys at Big City. I had Zach, and the efforts he made to accommodate me and get me the best deal he possibly could were as yet unparalleled by my experiences with other dealerships. Big City made their bigger competitors look bad, and that was just with the actual negotiation and selling process. As far as the car itself, I can also attest to their incredible quality control and level of restoration. To my 2015 Ford Fusion, they had put on new tires, repainted the front to remove chips, detailed every inch of the interior (including taking the seats out and deep cleaning them), tinted the windows, and polished the outside to the point that it really felt like a new car. Cannot recommend these guys enough!
1 of 1 people found this review helpful.
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David
Oct 2, 2018
They responded quickly. We set up a time for test drive then i had a family emergency and couldnt drive the 240 miles. They were very helpful in saying keep them in mind for future vehicles.
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Jun 18, 2018
Response time was slow. Sales people were pleasant . Price negotiation was not accurate - not sure I would recommend a vehicle purchase here.
2 of 2 people found this review helpful.
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Ryan
Apr 27, 2018
Very fast. The vehicle was what they said it was. I would definitely buy from Big City Motors again!
1 of 2 people found this review helpful.
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Hai
Apr 18, 2018
Dealer contacted me right away next day.
0 of 1 people found this review helpful.
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Petty
Feb 4, 2018
They were fine returned my call with information on my enquiries their truck was not exactly what I was looking for
0 of 1 people found this review helpful.
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Mary
Jan 19, 2018
Very helpful and courteous . Went to look during non business hours and the owner showed up and let us drive the car we wanted to nd talked with us. I love my new car!
0 of 1 people found this review helpful.
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Dec 27, 2017
I found what I wanted online and Rhea set up a time for me to test drive it. We made a deal the same day. It was straight forward and relatively painless. I appreciate the respect they gave me with no back and forth games. Thanks Big City Motors.
1 of 2 people found this review helpful.
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John
Dec 16, 2017
Thank you all for helping me.
0 of 1 people found this review helpful.
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Steve
Aug 23, 2017
contacted me quickly
1 of 2 people found this review helpful.
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Aug 23, 2017
Response from current dealership:
Thank you for the review!!!
Guillermo
Jun 11, 2017
Dealer responded in a timely manner and answered all my questions.
3 of 3 people found this review helpful.
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20
May 21, 2017
Phone follow-up was quick, professional and detailed. Thanks.
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May 22, 2017
Response from current dealership:
Thank you Jddirtbiker for the kind Review.  If there is anything that that we can do for you going into the future- Feel free to call text or Email anytime !
Win
May 5, 2017
The are selling the car as "the" pace car that was on the Indy track. When I inquired as to proof it was an on-track pace car edition I received a very tortured "to the best of my knowledge" type answer. Online sources show that the VIN was produced in June of 07 but the Indy 500 was earlier in the year, May of 2007. Not taking the internet info as necessarily accurate, I asked the seller to look at the door plate for me to confirm the build date. Never heard from them again.
7 of 10 people found this review helpful.
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May 24, 2017
Response from current dealership:
After further review of our description of the vehicle- we conclude that the badging on the vehicle is from the manufacturer and authentic.  The title reads "Pace car edition" as well as the stitching. We do not "actually" believe it paced the actual race....
Bekki
Dec 10, 2016
Responded quickly and offered alternatives.
1 of 2 people found this review helpful.
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Dec 15, 2016
Response from current dealership:
Thanks Bekki we appreciate the opportunity to work with you and please let us know if there is anything further we can do!
Thanks
Sep 20, 2016
Wonderful service
2 of 2 people found this review helpful.
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Sep 20, 2016
Response from current dealership:
Thanks we appreciate the opportunity to work with you!
Steve
Sep 6, 2016
Was very informative about the car and easy to talk to.
1 of 1 people found this review helpful.
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David
Sep 6, 2016
up front with the details. good customer service.
1 of 1 people found this review helpful.
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Denise
Jul 19, 2016
Love my car. Thanks
1 of 1 people found this review helpful.
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Jul 21, 2016
Response from current dealership:
Your welcome and it was great doing with you! Thanks!!!
Brian
Jul 2, 2016
Excellent
1 of 1 people found this review helpful.
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Robert
May 24, 2016
The car was overpriced, especially for a salvage title. We went to look anyway and found their repair to be a joke. I made an offer which they refused. I'm sure they will try to pull a fast one on somebody who won't notice, rather than fix it correctly. The people seem nice, but I wouldn't trust them. Be careful.
4 of 4 people found this review helpful.
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May 31, 2016
Response from current dealership:
Robert we are sorry we couldn’t come to an agreement on price. We always try our hardest to meet our customer’s demands.  We do have a few salvage title vehicles on the lot and they still have value to them. We do very little body work as we are not a body shop. So the repair was more than likely done before it was in our possession. We do not try and get over on people and that is why we offer our customers the right to have a third party inspection. We have a very detailed inspection. When our vehicles go through our reconditioning department our goal is to ensure a long lasting
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Ben
Mar 15, 2016
Very good customer service and kept in close contact with me to buy my truck. Thanks!
2 of 2 people found this review helpful.
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Mar 31, 2016
Response from current dealership:
Thanks for the business Ben and the great review! Keep us in mind on the next one!
Mar 11, 2016
Very Polite and fast to get the information I needed :)
1 of 1 people found this review helpful.
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Mar 11, 2016
Did contact me first day I sent request for more info. The guy that called me wasn't able to answer my questions so be said he would look into the questions and call back... No call back
5 of 5 people found this review helpful.
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Chuck
Dec 20, 2015
Adam was fantastic to work with. All questions answered promptly by both Adam and his supervisor. Adam came in on his day off to finalize the deal.
1 of 1 people found this review helpful.
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Mar 31, 2016
Response from current dealership:
Thanks Chuck for giving us a chance to earn your business! Please call with any questions!

Adam # 605-376-2287
Gabriel
Dec 9, 2015
Called me back right away.
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chris
Nov 7, 2015
inquired about the cobra on line and the phone rang w/in 5 minutes. Impressive
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BILL
Aug 11, 2015
Ryon was super to deal with. Even though I didn't buy this car I did buy another one he showed me. thanks guys
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Kevin
Mar 18, 2015
Randy is great. REFUSED to sell me a car that he suspected to be..and turned out to be a lemon. Called right away when a new car showed up that was close to what I wanted.
1 of 1 people found this review helpful.
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Daryl
Feb 6, 2015
very good, more than that . there great
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Morgan
Nov 12, 2014
You guys are amazing at selling cars and doing great deals! Keep the good work up.
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Mar 31, 2016
Response from current dealership:
Thanks Morgan for the great review. We try our best to ensure a happy customer! Thanks and please call with any questions or concerns!
sai
Jun 27, 2014
He was a nice dealer
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alan
Jun 16, 2014
After sending an email I then had to call the place to talk to someone. once I got a hold of a sales person the person really never took me for granted. I explained that I was in the us army stationed in Germany and would be back in the united stated in july 14. guess that was enough for the sales person to think that I was not being serious.
1 of 1 people found this review helpful.
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Sep 11, 2015
Response from current dealership:
Alan sorry to hear that you got mistreated during the sales process. We look at these reviews so that we can learn from our customers on how to have a better business practice. We have since then developed an individual team to handle these deals better. We do appreciate your feedback and we thank you for all your service work. If there is ever a chance for us to make up for the unpleasant experience please let us know. Again, thanks for all your hard work and dedication to our country.
Cheryl
May 10, 2014
See Chris Cluts, he is the best! I bought my 2002 Envoy from him at Big City Motors in Sioux Falls SD while still living in California and he went above and beyond to help me with the purchase and to make sure the vehicle was in top running order. Purchasing a vehicle was never easier.
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Itzel
Apr 23, 2014
Car was gone.
1 of 1 people found this review helpful.
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Mar 18, 2016
Response from current dealership:
Sorry that we sold the vehicle. It does take a day or two sometimes for our vehicles to show sold on the internet once we update the status of that particular vehicle. Thanks for giving us an opportunity!
khara
Mar 13, 2014
The guys at this place were great.And I love my van that I bought from them.
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