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Today 9:00 AM - 5:00 PM (Closed now)
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Big City Cars
About Us
At Big City Cars, our #1 priority is providing YOU with the absolute best customer service. That means no gimmicks, no hassles, and no high pressure sales tactics. Our philosophy is simple, "treat all of our customers like family." At Big City Cars, we have over 300 quality preowned vehicles to choose from including Ford, Chevy, Dodge, GMC, Chrysler, Jeep, RAM, Kia, Subaru, Nissan, Toyota, Honda, Hyundai, Mitsubishi, Mazda, & MORE! We can get you approved and driving today no matter your credit situation. Our knowledgeable sales staff is here to answer all of your questions. To schedule your VIP appointment, give us a call at (260) 212-1111. Visit www.bigcitycars.com. Or stop by our store located 4910 Lima Road, just down from Costco.
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Today 9:00 AM - 8:00 PM (Closed now)
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4910 Lima Road
Fort Wayne, IN 46808
Our Amenities
- Television
- Cable TV
- Complimentary Coffee
- Vending Machines
- Pet Friendly
- Complimentary Loaner Cars
- Complimentary WIFI
- Children's Play Facilities
- Customer Lounge Area
Media
Service Info
Service Hours
Dealer Reviews
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Was ghosted by the dealership because I didn’t buy the car on the first day. They wanted to use extreme pressure and push me into buying a car instead of letting me decide on my own. Wouldn’t return my calls after.
Mar 28, 2026
Response from current dealership:
After speaking with you today i can see how we should have kept calling and following up. I know you came in a couple times. We strive to make the process easy. You have the owners cell. If we can ever help let us know.
Jan 28, 2026
I contacted them regarding a jeep with no photos yet on the internet. I had a Salesman reach out to me and send me a video and let me know if I had questions to follow up. I did not buy the vehicle but I appreciated their assistance. They weren't pushy.
Oct 8, 2025
Took forever to get pics of vehicle then once got pics the price went from 27k to 33k ????
Mar 28, 2026
Response from current dealership:
Evan, I'm sorry you didn't have a good experience. We use market based pricing and our prices change all the time. I just want you to know we will always honor a previously discounted car.
Sep 4, 2025
Interested in a car that apparently went to auction 2 weeks prior, still listed on the website and it took them 2 days to figure out where the car was.
Aug 31, 2025
The sales rep was amazing!! He was very honest and helpful to my son & I! I feel very good and confident about my Chevy Equinox purchase. I have him to thank for that!
Aug 4, 2025
Contacted quickly however their out the price was higher then we wanted to pay.
Apr 21, 2025
Went to see this vehicle after verifying availability. Arrived and dealer said it wasn’t ready. Asked to drive another one on the lot that was similar since we had made the trip with two kids. He said no since we weren’t planning on buying that one. Same make and model. Just one year different. Ridiculous. Clearly they don’t need your sale. Avoid this dealer.
Apr 21, 2025
Response from current dealership:
Madison, we’re sorry to hear about your recent experience and appreciate you taking the time to share your feedback. After reviewing our records, we do not show a visit under your name. We want to clarify that the vehicle you inquired about was available to be driven, and our team would have been more than happy to show you similar options on the lot. Our goal is always to provide a helpful and welcoming environment for every customer—including families making a trip with kids.
If there was any miscommunication, we sincerely apologize. We'd love the opportunity to speak with you
More ...
If there was any miscommunication, we sincerely apologize. We'd love the opportunity to speak with you
Apr 2, 2025
Tom Byrum was very helpful
Mar 26, 2025
The salesperson Tom Byrum I dealt with was very helpful and informative.
Mar 26, 2025
They were very respectful and honest
Mar 24, 2025
I worked with Greg there manager and he was so helpful. Fast financing and a great deal. Austin was my salesperson and reached out to me. Definitely a 5 star company
Feb 14, 2025
They did not have lowcost cars as they adertized.
Feb 9, 2025
I'm going out and look at the car in the next two days
Oct 23, 2024
The salesman Jacob met me at the dealership and got right to work asking questions about the type of car we were looking for.
He offered several options and explained the features of each car.
We purchased a great car that fit our needs.
Aug 15, 2024
Responded to my request the next day, overall very good customer service!
Jul 12, 2024
I can't say enough good things about my experience with Big City Cars! I submitted an inquiry on a 2023 Chevrolet Malibu and within 5
minutes, the team called me to discuss the features of the vehicle. I was looking for heated leather seats, a backup camera, and navigation,
and this truck had it all!
I set up a test drive for later that afternoon, and everyone was fantastic. JR was my salespersonâdown-to-earth and not pushy at all!
Chad, the Sales Manager, came out and talked to me while we were discussing financing options. It was genuinely one of the BEST
experiences I've ever had buying a vehicle.
I'll definitely be telling my friends and family to go to Big City Cars for all their vehicle needs. Thanks, Big City Cars, for making my car-
buying experience so enjoyable!
I recently purchased a 2022 Chevy Malibu from Big City Cars, and I couldn't be happier with the entire experience! Greg, the General
Manager, made the buying process incredibly simple and stress-free. Jason Brown, my salesperson, was knowledgeable, friendly, and helped
me find the perfect car. Joe in finance made all the paperwork easy to understand, ensuring everything went smoothly. To top it all off, I got a
great deal on my new Malibu! Bob, the owner, even took the time to come over and introduce himself, which made me feel truly valued as a
customer. This is a great bunch of people, and I highly recommend Big City Cars for anyone in the market for a new vehicle!
Apr 10, 2024
very helpful and showed me other cars as well.
Show older dealer reviews 60
Mar 30, 2024
All I heard from was the internet person. I never heard from a sales person and I find this very disturbing seen. How over the last few years? I've bought 2 cars at this location. I find it really interesting on their customer service.
Feb 5, 2024
Response from current dealership:
Thank you for your positive feedback! We're thrilled to hear that you had an awesome experience at Big City Cars. Our team is dedicated to providing exceptional service and making the car-buying process enjoyable for our customers. If there's anything specific you loved about your visit, please feel free to share. We appreciate your trust in us and look forward to assisting you in the future. Safe travels on the road ahead!
Walking up to the entrance, one of the salesman were smoking outside the front door ♀️
Wasn’t impressed with selection. I called at 10 AM to view a car. They stated it wasn’t on the lot. Finally around 330 arrived and it was dirty., had a big hole on the inside door, and the rear end had been damaged
Pretty much wasted a day waiting for a car not worth my time
Wow, what a great place to do business. I really appreciate Shem my salesman, Jeff in finance, and Eddie the General Manager for staying late and helping me make the purchase for this van. I love the van, and the dealership staff was great to work with. No hidden fees, up front pricing, and very good to work with. I am really thankful for the extended warranty. Thank you for making my buying experience so awesome.
Mar 16, 2021
The dealer was very helpful. They offered a fair trade in value for my vehicle and went above and beyond my
expectations.
Mar 14, 2021
They were very fast to respond and honest. Good deals
Feb 7, 2021
We bought this vehicle and love it!!
Dec 9, 2020
Cherri was extremely helpful and very prompt on her replies. It was a hassle free experience.
Nov 28, 2020
Dealer treated us well
Jun 2, 2020
Fast reply, I didn’t get the vehicle but will definitely consider them first when I get one.
May 20, 2020
Friendly personnel, good inventory, and good prices. I was extremely satisfied with my experience and I am very happy with my new/used truck.
May 9, 2020
I was trying to find the perfect car, and all the sudden the manager, I think his name was Bob, comes out screaming asking if I’m gonna buy a car. I had a price range in mind and I even went up a little bit to help them but they didn’t have anything in my price range that I felt comfortable buying. He tried to pressure me into buying a car I didn’t want and his approach was very rude and off putting. I would not recommend going to buying a car from there
May 19, 2020
Response from current dealership:
Taylor,
Im sorry to see your negative review. When a customer comes to our dealership from car guru we know what the customer is interested in. We always show them exactly what they come to see. We have found that car guru customers are some of the most educated customers in the market as carguru provides a tremendous amount of information such as price,comparable even days on the lot. We wouldn't offer another car unless you the consumer asked for other options. Taylor you came to the lot and drove many cars. We accommodated you for two days straight we simply then asked what car you would l
More ...
Im sorry to see your negative review. When a customer comes to our dealership from car guru we know what the customer is interested in. We always show them exactly what they come to see. We have found that car guru customers are some of the most educated customers in the market as carguru provides a tremendous amount of information such as price,comparable even days on the lot. We wouldn't offer another car unless you the consumer asked for other options. Taylor you came to the lot and drove many cars. We accommodated you for two days straight we simply then asked what car you would l
Mar 12, 2020
Fast reply, very helpful
Sep 22, 2019
Took them a long time to respond and then they didn't even have the car on the lot, once they finally respond they were very helpful
Aug 15, 2019
I was contacted multiple times by two different salespeople to see if they could meet my need. They always let me choose a time that would work for me to visit the dealership and see if they had a car that would fit within my budget.
Found them online. Best prices we have found! We drove
from Lafayette to their Fort Wayne store. We were greeted
by Buzz, not only was he friendly he was also very helpful.
Answered all of our questions and it didn't take long before
we were driving our very nice pre-owned truck off the lot.
My husband is a happy guy. Would we recommend going
there? Yes. In fact I may go back soon. I found a Jeep that I
may not be able to live without!
Aug 1, 2019
Very polite and professional, and listened to all my concerns would highly recommend
Jul 11, 2019
They were nice and helpful, but the vehicle sold.
Mar 12, 2019
Replied quickly, but knew nothing about the truck
they had listed. Asked for pictures, then they said
they wouldn't actually receive the truck until
Thursday. Promised pictures then. That was 5 days
ago. Not a peep....
Feb 6, 2019
Good people
Jan 19, 2019
Very understanding about me looking for a vehicle
Jan 10, 2019
The staff was so helpful
Oct 9, 2018
Pleasant dealer but the car was not in good condition.
Aug 16, 2018
Dealer didn't have vehicle on lot. Took a couple of days to respond. Said he'd send pictures but didn't.
Apr 17, 2018
Good
Feb 19, 2018
Response from current dealership:
Tyler, I'm glad you had such a good experience. We strive for complete customer satisfaction, and appreciate all of our customers. Don't forget about our $100 Referral Program.
Dec 9, 2017
They replied 2 days later saying I could get the jeep for $3500, when I asked
are you sure we are still talking about the Yellow Jeep she replied, no that
one was sold I was talking about the Liberty. I never asked about any other
Jeep but the Wrangler. They didn't even know what vehicle I was talking
about, I figured they only wanted a sale, not really my kind of seller.
Sep 15, 2017
Very friendly, answered all my questions.
Mar 30, 2017
Salesman was great took a long time to get the
car I wanted out of the show room considering I
had cash in hand.
Mar 13, 2017
We bought this truck! Had a great experience
with PK Data! Definitely made us comfortable
and a good experience. Definitely recommend
this place
Feb 17, 2017
They didnt seem to know the pricing on their vehicles. They were dirty and in bad shape.
Jan 14, 2017
Well they got back to me right away but didn't send me pictures or a price call aback 3 times still no pictures or a price
May 19, 2016
Very helpful
May 8, 2016
Not the car I was jooking for but they were friendly and helpfull
Apr 14, 2016
This dealer responded
Apr 5, 2016
Contacted, but that is all.
Mar 19, 2016
Very pleasant. They were not pushi. just
good
Dec 15, 2015
Car had body damage and was not
informed of this. Drove 2.5 hrs for nothing
and put down 100 dollar dep to hold car.
Would not deal with this dealer again.
Jul 28, 2015
This vehicle was already sold. They seemed enthusiastic but trying to hard to get a sale, even to stretch the truth some. Some of the lower priced vehicles were in pretty bad condition. New vehicles were good and nice though.
May 30, 2015
Very slow getting problems with car
fixed
May 22, 2015
I brought a car from them about a week and a half. The car died on me like week. I thought it was the battery connector being dirty, so i clean it and recharge it. The car died on me again. This time I was going to a job orientation. I t I use my tax refund money to buy a car to get a job.I think there my be some problem with alternator too and the tires need to be replace.
Jan 23, 2015
Easy to deal with. Would do business
with them again.
I had a great experience working with The Auto Brokers. Kyle was
so warm and helpful, he made me feel like a family member he
genuinely cared about. I told him what I was looking for and he
patiently worked with me test drive after test drive. He even called
me later to tell me about a car that they had just gotten in that he
thought would be perfect for me... and it was! He helped me get
set up with financing, even called my credit union to negotiate a
lower interest rate for me. The car runs great, and I seriously can
not believe I was able to afford such a great car. I've already
referred some friends and family back to TAB and told them to ask
for Kyle. I suggest you do the same!
Feb 15, 2014
Two hours after I bought a vehicle the check engine light came on. I called them and Gary said it was on before and that they would "take care of it" Also, Kyle broke the arm rest and said he would "take care of it". Then Bob told me after I let him know the check engine light and the IMA light were on (which neither were on when I drove the vehicle or had it checked out, but the radio had to be reset both times I drove it) Bob said they would put me in another car while they "took care of it". The only thing I'm getting is $50 towards a $120 arm rest repair and a little advice that I should of had it checked out better. The repairs may run $3000 (catalytic converters and the $2,300 IMA battery! Lesson: "Take care of it" didn't mean what I thought it meant. And be cautious if you have to reset the radio because codes are being cleared out!
Feb 13, 2014
I just purchased a dodge charger from the auto
brokers and they very nice people. The charger
came with 20inch rim costume grill and a perfect.
Body, clean inside and out and I mean clean it
didn't have a radio in it tho but they supplied me
with a pioneer cd player and paid for it to get put
in and gave me a check for it and also put it in
writing as well .to ensure that they kept their word,
their trust worthy people and if you want to get a
car I would go to them before anywere else go
online and read up on them. Check them out you
won't be disappointed.