Best Buy Used Cars

John, thanks so much for the kind words.  Our entire team appreciates your business.  It was a pleasure working with such kind and easy going people.  

Thanks David!  We really appreciate your business and the time you took to leave us some positive feedback.  

Thank you so much for taking the time to give us some positive feedback and good vibes.  We appreciate it very much!

Thanks for the nice review.  We would love to earn your business next time around!

Thanks for the positive feedback.  We appreciate your inquiry and hope to earn your business next time around.  

Thanks for the kind words Mikayla!  We appreciate the business and hope you love your new-to-you vehicle.  

Alexander inquired about a 13 year old Escalade that is in very good shape for its model year.  While it is not perfect, it has very low miles and the interior is in excellent condition.  Alexander has never made an offer to buy the vehicle or even discussed price with us.  He simply indicated he might be interested in purchasing the vehicle if we performed somewhere between $3000 and $4000 on upgrades, including purchasing new rims and tires.  While we very much want to reach a mutually acceptable agreement with him, we are not in a position to spend such a large amount on improving this 13 y

Alexander inquired about a 13 year old Escalade that is in very good shape for its model year.  While it is not perfect, it has very low miles and the interior is in excellent condition.  Alexander has never made an offer to buy the vehicle or even discussed price with us.  He simply indicated he might be interested in purchasing the vehicle if we performed somewhere between $3000 and $4000 on upgrades, including purchasing new rims and tires.  While we very much want to reach a mutually acceptable agreement with him, we are not in a position to spend such a large amount on improving this 13 year old vehicle.  If we performed all the fixes requested by Alex we would be selling the vehicle at a loss.  While we appreciate that he wants this vehicle to be perfect, it is 13 years old and priced accordingly.  We still hope to reach an agreement with this customer and our discussions have been very cordial, so we are not sure why we received a below average review.   Less ...

We are sorry we sold the vehicle you wanted.  It was a popular vehicle and it was available when your appointment was confirmed.  However, another customer stopped to test drive it at our sister store in between the time you confirmed the appointment and the time you arrived.  We did not know this would occur and we would have told you that somebody else was viewing the vehicle had we known.  This does not happen often, but when a vehicle is priced competitively it can have many people that want to view it and it frequently sells quickly.  We sell our vehicles on a first come first serve basis

We are sorry we sold the vehicle you wanted.  It was a popular vehicle and it was available when your appointment was confirmed.  However, another customer stopped to test drive it at our sister store in between the time you confirmed the appointment and the time you arrived.  We did not know this would occur and we would have told you that somebody else was viewing the vehicle had we known.  This does not happen often, but when a vehicle is priced competitively it can have many people that want to view it and it frequently sells quickly.  We sell our vehicles on a first come first serve basis, so unfortunately somebody beat you to it. Had the vehicle not been sold immediately before you arrived, it would have been ready to test-drive.  As for the financing, your statements are simply not true.  Perhaps you were upset about the vehicle not being available.  We understand that can be frustrating and we apologize, but you are adding false information into this review in an attempt to make us look bad.  The truth is that we work with over 50 lenders and 95% of our vehicles are financed through outside banks, credit unions, and auto finance companies.  While we do have an "in house" finance program, we only use this as a last resort when other finance options are not available.  We would NEVER require a customer to finance through us to purchase a vehicle.  For you to state otherwise is simply not true.  However, if you would like to speak to our ownership about any of the issues you experienced, feel free to contact James at rjeliassen@gmail.com.   Less ...

Thanks for the five-star review!

Thank you for the compliment!

We are sorry you are upset with your experience. The person you originally spoke with is a sales representative in our office.  You subsequently texted with our business after our regular hours.  Texts after hours are answered by a messaging service, but the agents that respond are not physically present.  Those communications are forwarded to us and followed-up upon in the morning when we reopen.  We have no records of you texting our business, so it is difficult to respond to your complaints, but there are no women currently on our sales staff.  You arrived to see the vehicle at 7:30 pm, 30

We are sorry you are upset with your experience. The person you originally spoke with is a sales representative in our office.  You subsequently texted with our business after our regular hours.  Texts after hours are answered by a messaging service, but the agents that respond are not physically present.  Those communications are forwarded to us and followed-up upon in the morning when we reopen.  We have no records of you texting our business, so it is difficult to respond to your complaints, but there are no women currently on our sales staff.  You arrived to see the vehicle at 7:30 pm, 30 minutes before we closed.  The sales representative you originally dealt with had a customer so he asked another sales representative to assist you.  The vehicle you were inquiring about was available, but it was in our off-site detail shop.  We offered to retrieve the vehicle for you, a 15 to 20 minute process,  and suggested that you might take a look at a comparable vehicle while you waited.  You were not interested in giving us 15 minutes of your time to retrieve the vehicle.  Again, we are sorry you are unhappy, but we are not sure what else we could have done to satisfy you.  Perhaps, if you had been a bit more patient with us we could have satisfied you.  Unfortunately, you did not give us much of an opportunity.    Less ...

As stated to this customer prior to his negative review, this was a mistake made by a salesperson who had started two days prior. To determine the vehicle's availability, the salesperson relied on our website, rather than physically checking the lot to see if the vehicle was available.  Our website is updated every 24 hours, so from time to time vehicles sold the night before are not immediately removed.  Our more experienced sales staff are aware of this, but this salesperson was not.  It was a simple mistake and nothing nefarious was intended.  We apologized to the customer for the mistake.

As stated to this customer prior to his negative review, this was a mistake made by a salesperson who had started two days prior. To determine the vehicle's availability, the salesperson relied on our website, rather than physically checking the lot to see if the vehicle was available.  Our website is updated every 24 hours, so from time to time vehicles sold the night before are not immediately removed.  Our more experienced sales staff are aware of this, but this salesperson was not.  It was a simple mistake and nothing nefarious was intended.  We apologized to the customer for the mistake.   Less ...

Thanks for the five star review.

Thanks Andy.  We appreciate the kind words.  Let us know if there is anything we can do to earn your business.

Thank you for the positive feedback. Please let us know if there is anything we could have done to make your experience even better.

Thank you for the praise!  We appreciate your business and we are glad we could help.  

Thanks for the kind review.  We are very appreciative of your business!

Thank you for the review. We love our customers too!

Lisa, thank you for noticing our commitment to serve our customers.  Just let us know if and when you'd like to see this vehicle or any of our others.  Thanks again for the positive review.

Thank you for the kind words.  We are glad we could help.  

Thank you for the kind review.

Thank you for leaving positive feedback!

We are sorry that we did not satisfy you.  However, we do not have "bait" cars as you insinuate.  Every vehicle posted for sale is a vehicle we have on the lot.  If you would like to discuss your concerns directly with ownership, please contact James at rjeliassen@gmail.com

We are sorry we did not satisfy you.  We would like to hear how our customer service was not up to par.  Please contact James at rjeliassen@gmail.com if you wish to speak to our ownership.

Thank you for the kind remarks!

We are always glad to help, even if we cannot make the sale.

Thanks for the kind review!

We are sorry you felt taken advantage of.  We are also sorry this negative experience did not get handled right away.  Our management and sales staff is completely different in the five years since this review was posted and we can assure anybody that shops with us that we have honest, hard-working and straight-forward employees.  

Thank you for the 5 stars!

We appreciate the kind review.