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Berea Auto Mall
About Us
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Today 9:00 AM - 7:30 PM (Closed now)
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776 North Rocky River Drive
Berea, OH 44017
Our Amenities
- Amenities coming soon!
Service Info
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Jul 28, 2025
They were professional
Jan 8, 2025
Everything went well
Aug 20, 2024
Communication was very good
Jun 7, 2024
Great deal on my Jeep with fast and friendly service! Thank you Charles for helping me buy over the phone, sending me additional photos and arranging shipment to me out of state. Lee
Show older dealer reviews 40
Oct 29, 2023
Fast response!
Nov 27, 2020
Helpful
Oct 2, 2020
This vehicle doesn't exist after 3 weeks of calling and checking on it. We keep being told that "it's in for detailing" but it's been 3 weeks. These folks even tried to get me to give them money to "hold" it so I can be the first to see it, even though there are no images of the vehicle. It's ridiculous. I got another phone call 48 hours after the promised that I would get a call the following morning. The vehicle is "in the shop getting cleaned up" was the message. I won't be doing business with these guys. They didn't even know a thing about it. Something seems very fishy about them. Would not recommend doing business with Berea Auto Mall.
Oct 3, 2020
Response from current dealership:
We are very sorry that you have been inconvenienced. The vehicle in question should not have been listed on our website until it was completely finished and ready. We contract with many sources for reconditioning and repairs and there is a huge backup on receiving vehicles back from them. Parts shortages, labor issues etc. Many of these problems have occurred because of covid-19 shutdowns.
I'm sorry if you feel things are "fishy" We have been in business for eighteen years and have an A+ rating at the BBB Cleveland and are proud of our ratings on Cargurus, Google and others. If you
More ...
I'm sorry if you feel things are "fishy" We have been in business for eighteen years and have an A+ rating at the BBB Cleveland and are proud of our ratings on Cargurus, Google and others. If you
Dealer never answered my email, so I called again and was told they received the email but did not respond. I asked for pictures since none were online. Two weeks later now and still no pictures. I was told the vehicle was in storage. Why put a vehicle online, with no pictures, if it was not for sale and in storage???
Feb 2, 2020
Very smooth and very low pressure!
Jan 15, 2020
Shawn was very knowledgeable and friendly
Nov 22, 2019
Polite service ...good deals....I would buy from them again
Oct 11, 2019
no pressure, Bob was great.
May 26, 2019
Nice people
Mar 14, 2019
I have purchased used cars all my life, from many type and size lots, including internet and eBay.
Charles at Berea Auto Mall was the best. I originally went there to look over a nicely priced Subaru. It
turned out another another car was not only better for his needs but it was price fairly. We not only
bought the other one, Charles listened and understood my personal needs and was able to find a car a
perfect car for me. We essentially bought two great cars at a great price in a process that was straight
forward, open and smooth. very much appreciated working with the no games no nonsense group
there.
Apr 3, 2019
Response from current dealership:
Thank you so much for the kind words! Everyone here has spent their entire career in the automotive field. It is still very satisfying for us to make new friends and to assist them in their automotive needs.
Jan 31, 2019
Contacted us several times. We never made the trip to Berea to see the vehicle they had as we
changed from looking at Foresters to Outbacks.
Jan 26, 2019
Great dealer with great overall experience service. It was well worth the drive to get the car that I wanted at a price that I can afford. Ask for Charles & Shawn. Great people with an AWESOME service team. THANK YOU
Sep 12, 2018
Responded to inquiries and was
very nice on the phone to deal
with,ended up buying another car
somewhere else with lower miles
at same price,maybe next time
Jun 4, 2018
Although I ended up buying a different vehicle they were helpful without being pushy. I would recommend them unhesitatingly.
Apr 27, 2018
Great Guys ! The drive to Ohio was worth it ! They even helped me load the car on the tow dolly......Thx Berea Auto Mall !
Apr 28, 2018
Response from current dealership:
Thanks Dan! We appreciate you making the long drive and hope you enjoy the Focus
Jan 25, 2018
These guys all seem to be great guys!! I didn't end up buying from them this time but will say they do treat you very well while there. Just couldn't quite get the monthly payment where I need it to be.
Apr 5, 2017
easy to deal with
Feb 23, 2017
Response from current dealership:
Thank's Malcolm! We appreciate your kind words. After forty years in the car business it's still exciting making new friends every day!
Aug 4, 2016
Good salesmen and great communication
Aug 6, 2016
Response from current dealership:
Thank you so much!
May 17, 2016
I dealt with Shawn. It was one of the best used car buying experiences I have had. He let me look over what I wanted to and just stood back and answered questions as he was asked. Not pushy at all
May 17, 2016
Response from current dealership:
Thank you Jason for the kind words. We really try make things as comfortable as possible for our customer's. We may only spend a few hours with you but we respect the fact that you may spend many years owning your vehicle, so the right choice is very important.
Feb 22, 2016
Gino and Billy were great!
Jan 14, 2016
We had a great conversation he was
helpful and friendly and I plan on buying
a vehicle from them
Apr 3, 2015
Couldn't help me get approved for credit
Apr 7, 2015
Response from current dealership:
Unfortunately we are a car dealership and not a bank. We have just as much at stake in your being approved, we don't get to sell the car if the bank say's no. We have no control over an individual's poor credit or lack of credit. Many banks look for a co-signer for low income or lack of credit. Perhaps if someone co-signed the result would have been better.
Jul 27, 2014
The 2002 Ford explorer XLT had damage to the left front and the Dealer did not tell me about that I took the Explorer for a test drive and when I came back to the dealer I smelt rubber smell I checked the car fax report and that is when I found the info about the damage to the let front.over all it was a nice car but I did not buy it because the Dealer also said that I did not need any money out of pocket to put down .
Jun 18, 2014
He asking too much in the car
Apr 17, 2013
Very Helpful and honest
Sep 25, 2012
no service no time no sale bad service