Bentley Jacksonville

Dear David,

We are surprised to read your review as this is not a practice we do at this dealership. We would rather be honest with you and not sell you a car that be deceitful and sell you one. I reached out to every sales associate we have and to every manager we have. no one is able to recall these events. We are always looking for ways to improve the quality of our service from good to great. Would you be kind enough and reach out to me to talk about your experience. We would like to learn from it so that we can get better.
Delivering an exceptional customer experience is very importan

Dear David,

We are surprised to read your review as this is not a practice we do at this dealership. We would rather be honest with you and not sell you a car that be deceitful and sell you one. I reached out to every sales associate we have and to every manager we have. no one is able to recall these events. We are always looking for ways to improve the quality of our service from good to great. Would you be kind enough and reach out to me to talk about your experience. We would like to learn from it so that we can get better.
Delivering an exceptional customer experience is very important to us.
You are welcome to reach out to  me at my direct line 9045394380.

TJ Samhouri
General Manager
Bentley-Maserati Jacksonville
tj@bentleyjacksonville
tj.samhouri@maseratijacksonville

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Dear Art Teacher! we are disappointed by your review. We reviewed all the text messages between you and our sales associate. Never once he told you that you have to pay anything more than the advertised price of $79,000 tax license and documentation fees. You offered us $80,000 out the door. You did not offer us more than the advertised price. You wanted the $80,000 to include tax license and fees which will amount to substantially more than your offer. We are still willing to offer to sell you this vehicle for our then advertised price of $79,000 T L F. We apologize if there was a disconnect

Dear Art Teacher! we are disappointed by your review. We reviewed all the text messages between you and our sales associate. Never once he told you that you have to pay anything more than the advertised price of $79,000 tax license and documentation fees. You offered us $80,000 out the door. You did not offer us more than the advertised price. You wanted the $80,000 to include tax license and fees which will amount to substantially more than your offer. We are still willing to offer to sell you this vehicle for our then advertised price of $79,000 T L F. We apologize if there was a disconnect in the communication between you and our sales person. Please feel free to call me anytime to discuss further. Wishing you a happy and safe holiday. TJ Samhouri General Manager 9044313700 Less ...

Dear Dealer/wholesaler from California,

Thank you for your feedback.
We are part of an organization that employees over 600 associates. We have been serving Florida since the early 90,s. We strive on delivering the best customer service with honesty, integrity, and accuracy as our top priorities. It is unfortunate that we were not able to come to terms. We are a retail establishment 1st and foremost. We don't wholesale our cars unless they age or don't meet our high standards. This car you were interested in was a very popular and very rare car. We received many retail enquires and offers

Dear Dealer/wholesaler from California,

Thank you for your feedback.
We are part of an organization that employees over 600 associates. We have been serving Florida since the early 90,s. We strive on delivering the best customer service with honesty, integrity, and accuracy as our top priorities. It is unfortunate that we were not able to come to terms. We are a retail establishment 1st and foremost. We don't wholesale our cars unless they age or don't meet our high standards. This car you were interested in was a very popular and very rare car. We received many retail enquires and offers for it and we accepted one of these offers. please feel free to reach out to me if you have any further questions.
Wishing you a wonderful day!
TJ Samhouri
General Manager
904-431-3700
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Dear Jimmy. Thank you for your positive review. We are looking forward to serving you for many years to come.
Wishing you a wonderful day!
TJ Samhouri
General Manager
904-431-3700