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Bentley Indianapolis
About Us
Welcome to Bentley Indianapolis
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Today 9:00 AM - 7:00 PM (Closed now)
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9450 N Aronson Rd
Indianapolis, IN 46240
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Mar 1, 2026
Incredibly kind, knowledgeable, and patient staff, who worked with incredible due diligence. They make dreams come true in the best way!
My experience with Bentley Indianapolis starting out pleasant. It ending with me not purchasing the vechicle. One the representatives in a rude way starting telling me how I was going to move forward with the purchase and how I wasn't gonna let my bank handle the transaction and that I was going to send them bank information and my down payment to them. After the back and forth about getting the buyers order and everything else. I just decided to not purchase. At this point I wouldn't try to purchase anything from Bentley Indianapolis.
Jan 9, 2026
They only want your business if you're rich. The hard worker is not welcome there. They treated me like I was good enough to be there.
Dec 11, 2025
professiona;
Nov 29, 2025
The sales person screwed me. Zero integrity. Im buying the car remote and picking out the extended warranty package from him. Then he says he is meeting with someone else and goes dark. And tells me an hour later the car is sold. Again, zero integrity.
Nov 7, 2025
Salesman was rude, condescending and angry that I would have the temerity to try
to negotiate price on a car that had been on the lot for almost 90 days, had many
more miles than advertised, and had mechanical issues following an independent
inspection. I’ve never been spoken to like that in 40 years of car buying.
Oct 31, 2025
Daniel was very curious and understanding.
Sep 15, 2025
They were very friendly and professional. One of the best groups I have ever worked with. I would go back to them again.
Jul 24, 2025
Staff is very friendly and helpful
Jul 23, 2025
Great experience with the sales man.
Jul 20, 2025
Dealer was very responsive.
Jul 18, 2025
Helpful and prompt responses.
Feb 19, 2025
Never agreed on a price. Dealer didn’t want from the sticker price. After telling me that they had people interested they brought the price down $200!!!! I was asking for a $1500 discount that they finally agreed on but it was too late and I purchased a car somewhere else. The salesman was nice but the principal was not very helpful borderline rude by his actions. Not a good experience
Feb 4, 2025
Terrific
Feb 3, 2025
The dealer was excellent made it very easy
Jan 27, 2025
Very good
Jan 15, 2025
Salesman was very helpful
Dec 22, 2024
Very responsive and helpful! Information provided was accurate and aiding in decision making. Enjoyed going through the process with them. Will reach out again if the need arises!
Nov 20, 2024
This dealership is very professional and up front about their vehicles… Omar and Randy are dynamite…. I definitely recommend them to anyone who is looking for a nice vehicle…
Sep 17, 2024
Roger contacted immediately. He quickly worked out a great deal but I decided on a newer
model.
Jul 23, 2024
Got in touch with me ASAP and was very professional .
Jul 22, 2024
Good people
Jul 1, 2024
I visited one of their dealerships a week before to look at the car. The salesman and I had communicated
throughout the week. I went to look at the car again the following Sunday (they were closed, it was on the lot) and
decided I wanted to buy the car. I emailed my intentions to buy the car, (knowing he may not see my email until
Monday a.m.) I offered my credit card for a deposit.
On Monday he asked for my driver's license to expedite the process, which I immediately supplied. I told him I
would try to be in the next day to sign the documents. This all took place early a.m. By that afternoon the
salesperson notified me he had sold the car to someone else. While I understand sales, there was no
communication that there was a sense of urgency; or a need for an immediate purchase. This miscommunication
led to me missing out.
I wrote to one of the owners (Bentley of Indianapolis), concerning my disappointment and how it could have been
handled differently, but he did not reply.
Jul 2, 2024
Response from current dealership:
Hello Pamela I'm really sorry to read about your experience. It's clear we didn't meet expectations and for that, I apologize. We strive to provide accurate information about our cars, and if there are any other working deals on the same car, unfortunately, we had another customer ready to move forward and paid for a pre-purchase inspection a day before you decided to move forward. Your feedback is important in helping us improve so thank you for sharing this with us. If you're open to discussing this further, please reach out at your earliest convenience. I'm ha
More ...
Jun 20, 2024
Dealer was very responsive with timely follow up. Price for vehicle alotmore expensive than same RR Evoke suvs in other areas.
Jun 14, 2024
The sales manger contacted me and answered questions timely. Ended up being a smaller model than I was looking for
May 29, 2024
They are very friendly and helpful. I purchased a car from them.
Show older dealer reviews 286
Feb 21, 2022
Dealer was fantastic everyone was an open book on this car. Sam was my salesman and he was helpful and responsive. The whole team is spot on over there I would absolutely give them the business again.
Feb 17, 2022
Great phone call. Recd a lot more information. Thanks.
Jan 18, 2022
Perfect buying experience. No hassles.
Dec 27, 2021
Price was too high but service and follow up was great
Dec 24, 2021
Excellent
Oct 8, 2021
Hope to buy a car from them if the right car comes available.
Oct 7, 2021
worked with me professionally and helped me set up an
inspection since this was a distant purchase. They wouldn't give
much on the price but I think the used car market is so tight that
they don't have to.
Would use them again.
Jul 13, 2021
It was the fastest deal I had ever made. Took a test drive for a mile, came back and signed the
papers in 5 minutes. Nick was the Sales Manager and Stephen was a sales executive. Got all
the questions answered promptly before I bought the car and even more questions answered
after I got the car. Very nice and helpful people. Will definitely recommend to everyone.
Buying this car from Coast to Coast on CarGurus was probably the easiest car buying experience I’ve ever had. I sent a message expressing interest and I was contacted back promptly. Ben was my salesman. He was very professional and courteous. He went and took a video of the car for me, which I thought was awesome. The signing of the paperwork and financing was a breeze. I’d definitely recommend Coast to Coast imports to anyone looking for a car. I’d like to thank Ben and Drew for all of their help
May 14, 2021
Excellent experience. Fair and honest. Easy to work with.
May 4, 2021
Dealer responded to most of my queries. Regrettably, they sold the car before I was able to view it in person.
Apr 24, 2021
Jay was very professional and knowledgeable about the car he sold me and he’s a great salesman
Apr 12, 2021
Sales staff was prompt and understanding.
Mar 20, 2021
good experience
Mar 17, 2021
Sound good
Mar 15, 2021
Vehicle was overpriced. Dealer was unwilling to negotiate (according to website, apparently their refusal to negotiate is in my best interest). I was ready to purchase but not at dealers price.
Mar 8, 2021
Coast To Coast receive the same 5-stat rating. Unffornatelly the car sold before I could get my car loan approved.
Feb 26, 2021
Great service and communication!! Love my new car!!!
I have requested actual pictures of a car they have for sale twice ( rather than the stock photos on their website). I have received responses and they sent a video, but no pictures. I bought my last car from them and they were great, although I found out later the car had been in an accident that was’t on CARFAX.
Feb 11, 2021
Wonderful experience from the start to the delivery! Sales Rep & GM were on the top of it, great communication through the process and fast. Car was delivered to WA in great condition! I will certainly recommend them.
This dealership was outstanding! I was contacted immediately after my
inquiry. Everyone I spoke to was helpful and professional. They had an
exceptional selection of high quality cars, and I found just what I was looking
for. By financing the car, I was able to have it transported to me at no cost.
No haggling, just a fair price on a great car.
I strongly recommend The Collection.
Feb 4, 2021
Great
Jan 26, 2021
No pressure - great experience.
Jan 28, 2021
Response from current dealership:
Thanks for taking the time to write your review! We appreciate your positive feedback!
Jan 25, 2021
Communication on point and very thorough!
Jan 28, 2021
Response from current dealership:
Thanks for taking the time to write your review! We appreciate your positive feedback!
Jan 28, 2021
Response from current dealership:
Thanks for taking the time to write your review!
Jan 28, 2021
Response from current dealership:
Thanks for taking the time to write your review! We appreciate your positive feedback!
Jan 16, 2021
So far very good. We are in communication at this time. They are very responsive so far. Since we are only in dialogue, it is impossible to give 5 stars, at this time.
Jan 28, 2021
Response from current dealership:
Thanks for taking the time to write your review!
Jan 11, 2021
Response from current dealership:
Thanks for taking the time to write your review!
Dec 31, 2020
Response from current dealership:
Thanks for taking the time to write your review!
Dec 16, 2020
The sales representative promptly provided responses to my requests in a professional manner. All my questions were sufficiently answered to my
satisfaction. I would consider dealing with them in the future.
Dec 31, 2020
Response from current dealership:
Thanks for taking the time to write your review!
Very helpful and went the extra mile to ensure I was comfortable with the process. Would definitely do business again!
Dec 8, 2020
Response from current dealership:
Thanks for taking the time to write your review! We appreciate your positive feedback and we are happy to hear about your experience!
Nov 29, 2020
A very short conversation since the car I searched was missing one required option. Very nice conversation with
Benjamin the sales rep. Will consider them if and when I purchase.
Dec 2, 2020
Response from current dealership:
Thanks for taking the time to write your review! We appreciate your positive feedback!
Nov 24, 2020
Good customer service and communication.
Dec 2, 2020
Response from current dealership:
Thanks for taking the time to write your review! We appreciate your positive feedback!
Dec 2, 2020
Response from current dealership:
We appreciate your positive feedback!
Nov 4, 2020
Good customer service, quick response - Kudos to Sara, her diligent responses are outstanding, we close the deal in 48hrs.
Dec 2, 2020
Response from current dealership:
Thanks for taking the time to write your review! We love to hear that we were able to make your purchase experience great! We appreciate your positive feedback!
Nov 3, 2020
Experience was good!
Dec 2, 2020
Response from current dealership:
We appreciate your positive feedback!
Dec 2, 2020
Response from current dealership:
Thanks for taking the time to write your review! We appreciate your positive feedback!
Oct 28, 2020
Ben McLaughlin was very patient with me and took the time to walk me through the process. Highly recommend! Thank you!
Oct 13, 2020
They were very responses and kept contacting me but I bought a different car
Oct 3, 2020
They provided additional pictures and details. They were very helpful! I decided to go in a different direction after they provided more information. Douglas
Sep 15, 2020
excellent service end to end (from the co-owner, Sales Manager, and Sale Representative) and I have moved forward with purchasing this vehicle. I look forward to sending many referrals their way!
Sep 4, 2020
Response from current dealership:
Thanks for taking the time to write your review! We appreciate your positive feedback!
I had a few questions about the Tesla and the dealer was very professional in getting back to me within a day.
Aug 31, 2020
Response from current dealership:
Thanks for taking the time to write your review! We appreciate your positive feedback!
BUYER BEWARE! Coast To Coast advertises "Free Shipping Nationwide". We confirmed this in writing with sales person, Johnathan Jefferson. I was looking to pay cash, no
financing. At the last minute he informed us that unless we finance the vehicle with them, we would in fact need to pay ~$1800 for them to deliver the vehicle. I contacted the
manager, Drew Effinger, to correct their error... but I was shocked that instead he outlined a scheme to use their bank/lender in order try and close the deal with me. Even though I
did not want or need financing, the suggestion was that by taking a loan of at least $30K the dealership has a financing agreement with the bank that provides a subsidy to the
dealership to cover the cost of delivering the vehicle nationwide. Then I would just pay off the loan the next day, pay no interest, and no pre-payment penalty. He then added a few
additional fees that had also not been disclosed. Obviously at this point I just walked away. Bait & Switch!
Aug 27, 2020
Response from current dealership:
Mike,
We are sorry you feel this way about our buying program, and for certain we do not fraud our clients or our lenders. We simply choose to give up a small return our lenders pay to us for handling and processing the clients loans. we are not required by the lender to pay for shipping specifically, we choose to turn the savings around to our clients, and since the loans we offer are simple interest loans with no prepayment penalty, clients have the right and ability to pay off those loans at any time they choose, therefore if a client finances a vehicle for whatever reason even if it is ju
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We are sorry you feel this way about our buying program, and for certain we do not fraud our clients or our lenders. We simply choose to give up a small return our lenders pay to us for handling and processing the clients loans. we are not required by the lender to pay for shipping specifically, we choose to turn the savings around to our clients, and since the loans we offer are simple interest loans with no prepayment penalty, clients have the right and ability to pay off those loans at any time they choose, therefore if a client finances a vehicle for whatever reason even if it is ju
Aug 23, 2020
Very good
Aug 20, 2020
Good experience
Jul 29, 2020
They have contacted me, but I have not had time to respond. Just started a new job. Have not had the time to engage.
Jul 27, 2020
This dealership is very misleading. Was contacting them several days to make a deal regarding a GLS. I started dealing with 1 employee then was conferenced called amongst 2 extra other individuals. We were going back and forth with options and deals but not agreeing. They said they would hold the car and wait for the owner of coast to coast to contact my car salesman since I am in a different state to do some sort of wholesale deal. From there i made another offer they declined and then I was approached with the car “sold” but now is relisted from 44,900 to 46,900 but yet I was told it sold. Everyone always wants luxury but be aware of how the purchase is being handled. I do hope others have a more positive experience.
Aug 27, 2020
Response from current dealership:
A,
we have no way of verifying or retrieving any records, can you please provide us with your information?
Thanks
we have no way of verifying or retrieving any records, can you please provide us with your information?
Thanks
I called, but the sales people were busy with other customers
Later in the day I received a text informing me information will be
forthcoming
I’m still waiting
Jul 21, 2020
Response from current dealership:
Thank you for taking your time to write a review! We expect our sales team to respond to all inquiries in a very timely manner. Waiting a whole day for a response is not adequate. Please feel free to reach out to me if you still have not received an adequate response and I would be more than happy to help you, and follow up with the sales team about your complaint: izak@coasttocoastimports.com
Jul 7, 2020
I would beware of this dealership. I brought this car out of state so I asked them to make sure that there were no paint issue, dents, or scratches on the car inside and outside. They send a video walk through of the car but it very hard to tell if there is any obvious marks. I specifically asked the sale guy to walk through and make sure that there are no issue, he told me that is there job and if there were any issue they would fix it before it sending it to me. I brought the car, and then never heard from them for the first 5 days. I reached out to them to see if the car was shipped and they told me they are still working on it. After about 8 days I texted the sale guy back because I never got an update. They finally shipped the car. When I received the car, there a lot of paint issue and scratches all of over the car. On top of that, the car was really dirty with alot of deep dirty stain that is very hard to get off. Every step of the way this was a terrible experience.
Jul 14, 2020
Response from current dealership:
Thanks for taking the time to write your review! I am sorry to hear that you had this negative experience with us. This is not the way we would like any of our customers to feel. If you would like, please feel free to reach out to me and I will see if we can come to some sort of understanding about why this happened, and ultimately some resolution about it to make you feel more satisfied about your purchase. Feel free to reach out to me personally with more details about this: izak@coasttocoastimports.com
Jul 14, 2020
Response from current dealership:
Thanks for taking the time to write your review! We appreciate your positive feedback!
Jul 14, 2020
Response from current dealership:
Thanks for taking the time to write your review! We appreciate your positive feedback!
Jul 14, 2020
Response from current dealership:
Thanks for taking the time to write your review! We are sorry to hear that your experience resulted as such. We price our vehicles very competitively and, therefore, we usually do not budge in price. If you are still looking for a vehicle, please reach back out to us and our sales team will be more than happy to help you find the right vehicle for you!
Jul 14, 2020
Response from current dealership:
Thanks for taking the time to write your review! We appreciate your positive feedback!
Amazing cars amazing service... Mike and Ben knowledgeable, personable, and get it done.
Thank you guys.
Jul 14, 2020
Response from current dealership:
Thanks for taking the time to write your review! We appreciate your positive feedback!
Jul 14, 2020
Response from current dealership:
Thanks for taking the time to write your review! We appreciate your positive feedback!
May 30, 2020
Good service
May 18, 2020
Prompt, courteous and thorough response.
May 5, 2020
Quick Reply
Tanner was a great salesman! This was my first time buying a car online out of state. I live in AL and the car that I feel inlove with is located in IN. I must admit that this was the easiest process of buying a car and Tanner did a hell of a job to make me feel comfortable without all the typical pushy salesman lines. Coast to Coast Imports The Collections location are the best!! Cant say it enough.
Apr 30, 2020
Excellent
Apr 29, 2020
The dealership was very quick to respond and followed up on the inquiries.
Apr 28, 2020
This car purchase experience was the best I have had. I would be using coast to coast again with my car needs.
Apr 6, 2020
Within one hour of sending over the text request for information, I received an email from the company manager indicating that Kyle would be contacting me and they were going perform a walk around video of the car for my viewing. Kyle was very prompt and helpful in explaining the process, providing the necessary access to the video and providing a history of the dealership. My experience so far has been exceptional.
Glenn
Apr 5, 2020
responsive
Apr 3, 2020
Cool
Mar 18, 2020
I am in the middle of the transaction of purchasing a car and so far the experience has been extremely professional as Kyle and Michael have
both been very responsive and courteous the entire time. I remain optimistic that it will remain this way until and after the car is delivered.
Mar 17, 2020
I was contacted the next day and the dealer was friendly and professional.
Mar 13, 2020
Very good experience with this dealership. Came from out of town and they were organized and
professional.
Mar 11, 2020
Communications was great. It was timely and accurate. They provided a video given I was from out of state. I put a down payment on the Corvette I was interested in, and I am flying in to close the deal.
Mar 7, 2020
The dealership was great with communication and follow up.
Feb 23, 2020
Very fast response. Good followup and very knowledge staff. Michael Siaba was great to deal with.
The salesman I was talking with was either fired or left the dealership for an unknown reason right in the middle of negotiations, without notice to me. I'm left having to pickup with another sales
rep who knows nothing about what we've been discussing. Recommendation: Pass on this dealer. They want high retail for their vehicle and they want to low ball you on your trade. Typical
dealer tactics. Their car is worth a premium and your car isn't worth doodle! The salesman I was dealing who is no longer there was responsive, although we could not agree on the price for my
trade-in. No deal was completed.
Aug 27, 2020
Response from current dealership:
can not verify client ever did business here
Feb 8, 2020
The dealership responded very quickly answered all my questions and I am in the process of negotiations now
Feb 3, 2020
Our experience and expectations were meet with high quality sales service.
Very polite and helpful with answers to all of our questions and concerns.
The team at Coast to Coast was very prompt getting back to me on the X7. Unfortunately, the car was already sold before we could do any negotiation. They took my
name and asked other questions about what features I wanted and features I could do without. At this point, they are looking for a similar match and will contact me if they
find something else.
Feb 1, 2020
Excellent
Jan 10, 2020
Excellent very helpful
Jan 9, 2020
Good
Jan 5, 2020
This was my first time buying a car from a dealership and I was pretty intimidated but they made it easy. Tanner was my salesman and he was great, I would definitely recommend him if you are interested in any car. The car I was originally looking at had issues and he was upfront with me about it. Showed me to another car with a similar spec and I ended up purchasing it. Overall great and fast car buying experience.
Dec 27, 2019
I enjoyed talking with them and they are very helpful. We are still working on a deal.
Dec 26, 2019
They changed the price when i went there! I traveled from Michigan and when i went there the price changed . They increased the price by $1,800
Dec 12, 2019
Several responses in the first day. Excellent customer service. Vehicle was clean and ready for inspection and driving.
Nov 30, 2019
Great follow up, prompt, courteous and professional communication even though I ended up buying a different car elsewhere. But will look them up again for any future vehicle purchase.
Nov 26, 2019
I loved this car dealer was not open to negotiate and stop responding after I offered a price.
This car was missing the original hardtop but I had to ask specifically. The history regarding any repairs or service was also unavailable. They suggested they could find a hardtop on the open market.
Aug 27, 2020
Response from current dealership:
not a valid reason for a bad review car was represented correctly from what it sounds like in the review, nor can we verify what is the car or the customer ever did business here.
Nov 17, 2019
Benjamin has been great to work with thus far. He made a special video of the car that I had flagged, so I could show my wife. He also gave me his expert and unbiased opinion about a car I was considering trading in.
Oct 31, 2019
I had an excellent dealer experience. Robert Brandt helped me from my first visit to the
dealership through the purchase of the vehicle. He was patient, detailed and informative.
Because of Rob, I felt very comfortable throughout this process.
Good Job!
Oct 18, 2019
Caveat Emptor is definitely the phrase to use with Coast to Coast.
I had been warned by people at 3 different client sites, plus a couple of my current team members, that this dealership
doesn't operate in a straight forward manner. My experience proved the warnings--
After inquiring and test driving an X5 that was advertised on Cargurus, the finance manager attempted to push the
deal on me right at close on a Friday night. I wanted to see what my bank would be able to provide for an interest
rate, which I did when they opened the next morning. With outside financing check & trade-in paperwork in hand, &
family in tow, the dealership happily paraded another family past us & informed us they were going to sell the X5 that
we'd agreed to purchase to that other family.
They then offered another vehicle, then basically ghosted me for over a week. That new VIN showed up on Russian
sites when googled. This sets of massive alarms for me..and hopefully you too. BEWARE is my advice.
Oct 4, 2019
The guy's was really great and they made sure I felt good about buying a car with them. They didn't hassle me but made sure they were there if I needed them. I will do busy and recommend them to anyone.
Sep 22, 2019
Good
Sep 11, 2019
My experience was great. I purchased the car.
Sep 7, 2019
sales person was friendly and helpful. I was informed that they did not have BMW certified cars so I wasn't interested.
Sep 1, 2019
Fine
Outstanding experience at Coast To Coast @ 96th Street this morning. Called and spoke with Josh, who was highly knowledgeable, articulate and friendly. Also worked with Jay during my visit, who was equally fantastic. No pressure environment, allowing me to take my time looking over the car in private, which I truly appreciated. Car was ready for my review upon arrival - easy breezy! Truly enjoyed my visit and will most certainly be back!!
Aug 5, 2019
They were really helpful and found what I was looking for
Jul 24, 2019
Very responsive in a very timely manner which I appreciate thank you for your support.
Jul 17, 2019
They were prompt and solicitous.
Jul 10, 2019
I would highly recommend Coast to Coast. The entire staff is friendly and knowledgeable. They truly made our car buying experience seamless
Jul 5, 2019
Salesperson called promptly and sent me full details and photos. Manager followed up by telephone and email. Felt appreciated as a potential customer.
Jun 28, 2019
The dealership was great....Brandon followed up with info on the car. Still interested in the car and left a message for Brandon to see if the car is available
Thanks, Jack
Horrible and disappointing. Not very trustworthy. Despite completing the paperwork they asked for and giving them a security deposit while they processed the paperwork being an out of state buyer they sold the car out from under me the very next day.
Jun 24, 2019
Response from current dealership:
Hello Greg this is Michael the manager here at Coast to Coast Collection. Thank you for your feed back and I am so sorry you feel the way you do. I would like to provide clarity. First and foremost there was an active deposit on the vehicle and your deposit was a backup deposit. The original person finalized the deal immediately and even came in person to ensure they did not lose the vehicle. Much like yourself there were an out of state buyer. We would be more than happy to locate the same or similar vehicle for you at the same price point. I believe your client relations specialist conveyed
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Jun 24, 2019
Response from current dealership:
thank you for your kind words
Jun 4, 2019
Got back with me and answered all questions.
Jun 24, 2019
Response from current dealership:
thank you for your feedback
May 18, 2019
Did get answers from most questions; however, very surprised there was NO follow up from them
May 20, 2019
Response from current dealership:
Thank you for your feedback. We are a pressure free dealer. We would like to better assit customers like yourself moving forward. I would ask that you contact me directly at 317-903-6401 so we can discuss your experience.
Apr 18, 2019
Bery nice,but we found another car
Apr 17, 2019
All good
Apr 4, 2019
While we were shopping with one salesman, another salesman came for the keys to one of the 3 vehicles (subaru) we had test driven and sold it out from under us before we had a chance to make a decision. All turned out for the best, however, as in the end we were offered $2500 less than another dealer had offered us for our Toyota trade-in. We walked away. Bottom line: this dealer sells luxury cars and is not motivated to sell or buy vehicles that are not “luxury, especially if they are pre-owned.
Mar 30, 2019
Kyle was very responsive with all questions. Also great follow up. I bought this bmw x5m
Mar 27, 2019
The online agent was highly responsive and informative. I was out of town and not conveniently positioned to act quickly. Otherwise he readily made it possible to deal.
Benjamin responded quickly to all my questions. There was a little discrepancy with the listing (conflict on features) but it was resolved. The on-site experience was good. They were busy so I worked with another sales person for the test drive but it was ok. The car was very clean and ready for my visit. Everyone was very pleasant.
Mar 24, 2019
Purchased this car and experience and vehicle were great. Best and quickest car buying experience (either new or used) I have had.
Mar 22, 2019
I was contacted by benjamin, he had prepared a walk around video for my view
Answered any of my concerns within a week I was in the Hummer. The handling of my purchase went smooth as silk, Class act
I contacted this dealership on a Sunday and asked about shipping. They responded quickly by email in the affirmative and followed up on
Monday with calls. By then I had done enough research and made up my mind that I wanted to buy more locally so that I could actually see
the car before committing. So, my dealings with them were very limited.
Feb 2, 2019
Immediate response from the dealer
Jan 31, 2019
Phone call from sales rep. All questions answered.
Jan 28, 2019
JT was very informative appreciate his honesty. Most dealers just after sales by any means necessary. Not Coast to Coast.
Jan 25, 2019
Great service. We purchased a vehicle from Ebram and the sale from start to finish was amazing. Very efficient in and out and the attention to detail was great! I would recommend this place to my friends. Keep up the good work!
Jan 16, 2019
Great intere
Kyle contacted me. he was professional, knowledgeable, patient and forthcoming with all
the information I needed. I intended to purchase the car from them but the distance -
about 700 miles - was a problem and business requirements made it difficult to make the
trip. the car was sold before I could get back on track.
This is a very professional group. I was impressed with the customer service.
Dec 8, 2018
Very helpful in the process of buying this vehicle.
I sent a note via Car Gurus asking three simple questions but did not include my phone number. There was a quick response from someone identifying himself as a sales manager. He promised to do a walk-around video the next day and wanted my phone number.
He did not answer the three questions
An hour later another email arrived from a sales person promising the best of service, etc.
He did not answer any of my questions, either.
Bottom line, Collection Coast to Coast is out of sync with the way Americans are not buying cars.
I do not want to negotiate, I don't want to make a deal. I do not want to be bounced around by several car company employees.
I'm looking elsewhere for a Tesla Model X.
Dec 7, 2018
Response from current dealership:
Thank you for your feedback. We sell 100+ vehicles a month to all 50 states. We do understand how people are buying vehicles and that is why we pay for shipping up to 500 miles, have the most competitive pricing structure etc. I am disheartened by your response considering that a personal walk around video was made for you to answer your questions on "published driving range" and seating configuration. Unfortunately a third question did not come on our side. Please feel free to talk to me directly, I am happy to help. msiaba@coasttocoastimports.com or reach me directly at 317-903-640
More ...
Dec 3, 2018
Yes, I was contacted by Benjamin... he sent me a walk around video and we have talked several
times... Very nice representative.
AUDI RS3.
The finance manager named Mike told me a lie that Nardo grey Audi RS3 was in Immaculate condition and I didn't need to worry about anything before I drove on my for our trip to their dealership to purchase this vehicle. When I arrive there 50 chips on the paint. They were very obvious and I'm surprised that they would lie about something like this.. the paint damage was very obvious. Money to finance manager and other managers did not work with me and want to fix the damage paint so I retracted from the deal. This was a very big waste of time I would not recommend this dealership to tell you the truth.
Nov 24, 2018
Very professional.
Nov 20, 2018
Quick to respond. Loved the walk around video. Car sold before I had a chance to see it and I was notified right away.
Nov 18, 2018
Not pushy, very professional.
Nov 16, 2018
They were very attentive to my needs and very professional
Oct 16, 2018
Very professional, friendly and courteous. Always returned my calls. Very pleased
Oct 16, 2018
I felt a little bit rushed. Sales staff did not offer to show under the hood, start the vehicle, or take it
out for a test drive. They have a really beautiful selection and nice facilities though.
Sep 11, 2018
Seemed like a very sincere dealership and the people I spoke with were very nice. The product was out of my price range and was not able to purchase.
Sep 5, 2018
my experience was great very responsive to all my questions
Sep 1, 2018
Fine
Aug 20, 2018
The dealer has tried to contact me several times via email. Great follow up. I have not responded as they did not answer the original questions that I inquired about. Not certain why they ignored the original questions as they could have been easily answered by email.
Aug 21, 2018
Response from current dealership:
Hello Jack:
Thank you for your feedback. If your question was sent through a 3rd party site such as Cargurus for example. Your information will come through to our website not always any comments for whatever reason that is. Glad we communicate well via email and wish you would have responded to any of those emails with your question. I would love to answer your question if given the opportunity now.
Thank you for your feedback. If your question was sent through a 3rd party site such as Cargurus for example. Your information will come through to our website not always any comments for whatever reason that is. Glad we communicate well via email and wish you would have responded to any of those emails with your question. I would love to answer your question if given the opportunity now.
Aug 18, 2018
Ran my credit repeatedly, every car I picked out they said I was denied but then offered me cars fo the same price point and denied me again. If you don’t have A1 credit or a Credit union to finance you do not deal with these people.
Aug 21, 2018
Response from current dealership:
Hello June thank you for your feedback. That is not at all what happened with your situation. Being that you are in a far away state that restricted our options. I am certain that a local dealer in your state should be able to assist with your credit challenges. We want to assist everyone we possibly can. There are some things we can not over come much like in your situation.
Aug 17, 2018
Rapid reply and quite professional.
Aug 9, 2018
Great experience!!
I'm not impressed at all!!! I recommended to my friends to not too business
with this dealership. They were selling a 2013 S63 AMG a month ago. I
called and made an offer. The salesperson put me on hold, and I called back
and was told the car was sold. This was not the case. The car sold two
weeks later.
Jul 17, 2018
I received a quick response when I contacted them regarding information on a vehicle
The team is very professional, warm, thorough and knowledgeable with
every vehicle.So far I have emailed and/or spoken to Lisa and Benjamin.
Both awesome! I have not purchased the 911 yet. I hope we can make
this deal happen, if not, I would still consider them in the future. The car
is priced fairly compared to others with the same mileage, options, and
year, but this car has been in 2 accidents so the CarFax looks very bad.
It has been hard for them to sell and if I end up getting it they will need to
reduce the price more because it will be very hard for me to sell in the
next few years as well. They won't budge on the price... we'll see
Jul 1, 2018
Great response
No follow up after initial contact.
Was told they would call with more info as soon as the car is ready. It has been 3 weeks. No calls or emails afterwards.
Jun 28, 2018
Response from current dealership:
Hello Kokoba, my name is Michael and I am the sales manger here at The Collection by Coast to Coast Imports. I am the initial point of contact and personally make followup contacts within the first week to answer any questions. My initial email has every form on contact I personally have up to and including my personal cell phone number. I would love to discuss this issue with you further. My personal cell phone number is 317-903-6401 please feel free to use it as you see fit.
Jun 4, 2018
Purchased vehicle they were great to deal with Ben was my salesman
who was great
May 23, 2018
Quick to respond to my request
May 7, 2018
Fast response
May 5, 2018
My wife and I drove 3 hours to Indianapolis and it was well worth it. The dealership was impeccable, our sales person Paul York was great. We were comfortable the whole time no pressure and the finance guy made that process easy as well. Thanks coast to coast for our beautiful Porsche Panamera!!!!
May 2, 2018
Absolute worst experience I have ever had in shopping for a car, and I've bought over 20 in my days. Poor follow-up, shifty responses and downright rude Sales Manager. Do not trust them.
Mar 31, 2018
They struck me as being one of the better dealers out there.
Mar 26, 2018
Great response to my questions...friendly and courteous.
Mar 17, 2018
I called them on 3/10 and left my name and number with whoever picked up
the phone. He said that everyone was busy at the time and that someone
would call me, nobody has.
Mar 12, 2018
These folks were great very professional and experienced. I love my new GS.
Feb 25, 2018
Excellent response
Made video of car
Feb 16, 2018
Communication was professional and they answered my questions
curteously.
Feb 13, 2018
The customer services I have received up to this point is fair and
reasonable.
Jan 25, 2018
Good experience but we were unable to reach a deal.
Jan 22, 2018
Fine
The first two responses to my inquiry were quick. One salesperson
confirmed that the vehicle was silver, not white as shown in the photo.
The second promised a video later in the day. I replied to both. No
video arrived. I received an inquiry from the sales manager two days
later, asking if I had been taken care of. I told him I had not received any
further communication. Soon after, the second sales person wrote to
say that family matters had diverted him and that the car was in the
shop because there was "curb rash" on the wheels and "the body on
some corners", and that I would receive a video two days later. Of
course I was worried about how the car had been treated if it had to go
into a body shop so soon, even with rash on the body, but I was assured
that it was perfect. No further communication since. Needless to say, I
am no longer interested in either the vehicle or the dealer.
Dec 17, 2017
I bought from them... that is the best review possible
Dec 5, 2017
So far so good. Great communication and follow-up. Going to look at
the car tomorrow.
Nov 16, 2017
Was responsive and followed up. Didn't buy because price remained over market value.
Nov 1, 2017
Dealership was very nice. treated us well and we bought the car.
Oct 23, 2017
Quick response. Very knowledgable
Oct 18, 2017
Very helpful and took the time to get me additional information and images of
the vehicle.
Sep 17, 2017
Excellent response and great follow up
Jul 25, 2017
We set an appointment to drive the car. It was a great car, but I decided it was not for me. The saleslady was very helpful. I just decided I did not want this model car.
Jul 17, 2017
They were quick to respond initially but were slow with some questions about the color of the car. Actually we straighten things out.
Jul 8, 2017
I was contacted quickly by a courteous agent at the dealership. She kept in
touch, answered all of my questions, provided a video of the car that she took
for me personally. I opted for another that I had found closer but this
dealership is professional.
Jun 24, 2017
yes very positive sent sticker
Jun 21, 2017
very helpful
Jun 15, 2017
Inquired about a vehicle, and within minutes I received a call with all the
information I needed. I ended up buying the vehicle there and the experiance
is like no other. I've been car shopping in Chicago and I wish they had a
dealership like this here because it was worth the drive for the customer
service that I received. I would definitely recommend this place to a friend
and buy from again!
Jun 13, 2017
When I called this dealership and inquired about
service records that did not exist on Carfax I
didn't get a clear answer from Mr. Drew Made
me feel very skeptical about no documentation of
service. Carfax states documentation and paper
trail of service history
Jun 14, 2017
Response from current dealership:
We strive to answer all clients questions, unfortunately, not all dealerships document records of service on carfax. As a used car dealership we are only able to disclose what is known to us. All of our vehicles go through a thorough inspection by our certified mechanics and if they do not pass that inspection, we will not keep the vehicle. This particular BMW was still under full manufacturers coverage and any issues that would occur would have been covered through the manufacturer. The vehicle did sell the same day to another satisfied client.
Jun 7, 2017
responded promptly
May 29, 2017
Good experience, contacted me the following day. Very responsive to my questions and requests for additional information.
Immediate response. Quickly answered first round of questions
with excellent walk-a-round video and CarFax. Dealer provided
proof of recent inspection by Porsche dealer. However, selling
dealer unwilling to provide paint meter readings for vehicle that was
in an accident. Dealer will allow customer to hire outside third party
inspector. Car on watch list.
May 18, 2017
Responsive and friendly
May 6, 2017
Good response-no purchase.
Apr 19, 2017
Quick Response & Totally Professional
Apr 19, 2017
Well responsive
Apr 5, 2017
Good job by the entire staff. Had the car ready, test drive and entire
experience handled quickly and professionally, No high pressure, just
professional approach. Good group, recommend them with high
marks........
Mar 18, 2017
Excellent experience !
Feb 14, 2017
Excellent response and information on my inquiry. Sales people were well
informed and very candid in their insights about the car I was interested in.
Jan 23, 2017
good thus far but no purchase made
Jan 14, 2017
Phone communications were fast and responsive. Not one salesperson seemed errogant as with so many other exotic car dealerships. Haven't selected a car from any of the available dealers yet, but I'd feel perfectly comfortable with this dealer for sure.
Jan 13, 2017
Very pleasant to deal with. Roger is great salesman