Bellevue Nissan

Oh boy this place needs work. I’m not sure they could sell candy to a baby. I came in with a trade-in and had cash to buy a car in full but wanted to finance in the short term. I was ready to buy and loved the car but they - Nick and Mike - were so sloppy. Told me the car was a hybrid— it wasn’t. Tried to sell me the car $8-10k over Blue Book, then when I called them out they immediately dropped the price by $4k and confirm it wasn’t a hybrid. It was still overpriced compared to 4 comps on the market. They also tried pushing these upgrades like paint shield when it was already on the car. I decided to go somewhere else to do business. Never in my life have I had such a bad car buying experience — so bad it was funny like the movies. This place is dishonest and high pressure. If you choose to do business with them, you’re taking a high risk.

Terrific!

The salesman Doug at Bellevue Nissan was amazing to work with. Truly a professional. He was very responsive send me pictures and video of the car I was interested in. I'm an out of state buyer and did not have the luxury of seeing or driving the car in person. Doug offered me a deposit option to reserve the car for me before another potential buyer closed on the vehicle. A previous dealership I gave a $1000 to hold the car put an unrealistic deadline to close on the vehicle. Needless to say they sold the vehicle underneath me. As you could imagine I was not to thrilled. I would definitely refer friends and family to work with Doug and the Bellevue Nissan family. Thanks for a smooth buying experience!

Nick hill the sale man was great helpful and respectful and knowledgeable I had good experience with Bellevue nissan

They were nice but we couldn't come to an agreement on price. The next day they increased the price of the car and said it had to do with chip manufacturingg for new cars.

I just fell in love with with a car too far over my limit but tony my sales Guy, he was great to me.

Great response

Save yourself the trip & just Kelly blue book trade in value & print it at your home to keep yourself calm from being insulted at dealership when your salesmen gives you a printed copy of your cars value ( we weren't even close to making a win win ) sad part about it was I was going for same make & year & I had the better model .dont ruin your day by going here,& yes the store was clean & you can get right in but just brace yourself for how bad do you really want that car!. The rating stays it's how I felt after I left & I shared that with sales manager ( he was a very nice person)

Ivette at Bellevue Nissan was amazing! She was ready, responsive and just lovely. Nick in finance was very clear and communicative and made the scary stuff really easy. Thank you to them for helping me get into my new car without making it scary.

Good Morning. I never went to talk to them a great car - but I decided to keep my car . No car payment ..

I purchased a car at this dealership on April 28. I paid sticker price because they said they wouldn't drop it. I was getting alerts on this car if the price dropped. On April 29 I got an alert on the car I just bought and drove home. The price dropped $1880 from what I just paid. I got an alert on April 30 that my car sold on that day $1880 less and 2 days after I bought it. When I called on to discuss the matter, I was told all managers were in a meeting. I called back and was put on hold for 12 minutes. Than the phone cut off. I will not be returning to this dealership to buy another vehicle or recommend it to anyone. I took the back plates off with dealership name so I wouldn't be advertising for them.

I called spoke to salesman Kevin , the phone got disconnected, called again asked him to give me the the out-the-door price of the 2019 BMW 740I. He said he will get back to me. He never did. A week later the car of taking of market. I sensed from the beginning that he was not interested to sell the vehicle to me , which made me think that the disconnection of the call was not accidentally. My advice is to always ask for the out-the-door price. The price my be away far from the listed price.

Friendly, helpful, persistent

Surprising add-on "options" at the end of the buying process changed the price significantly, and one of them is not an option because they already added it to the car, supposedly. Had I known the real price from the beginning, I would have been able to decide whether to proceed with the purchase or not. Plus, the pass on the B&O tax, which is not the practice at better places. When we decided not to buy because of the add-on fee, the salesman acted rudely, tearing a sheet of paper at our face. Is that part of the pressure tactic? Whether intentional or not, I would prefer not to encounter that again.

They worked with me and helped me purchase a car

Kevin was great. He contacted me right away and provided all the relevant information. Looks like nice, certified vehicles on the lot. I did not end up buying from them.

While we found another example at another dealer, Eric, always followed up with us.

I was contacted promptly and there was no pressure.

They are nice and great, but will harass you till you say you are going to come look at the car. I was getting 5 phone calls a day from them...

They were prompt responding. Plus followed up asking if they could help in any way. Good overall experience.

U are nice dealer

Very great exp. great service

This was the easiest car buying experience that we’ve had.

Very prompt in responding to my questions as well as providing requested info. -1 Star as they did not honor my wish of contacting me via text/email only.

VP is great to deal with, honest & responsive!

I didn’t purchase from them but the responded in a timely manner

The service was great everyone was a big help and they got me approved for the car and I’m helping with the car because it’s the color that I wanted

Great

JP and Joey were very responsive.

Vp is a good guy

they were great, very helpfull and i love my new armada

Dealer Immediately inquired and emailed me.

Great

I ended up buying a 2015 Lexus from Bellevue Nissan. Lily took great care of me, not only while I was there at the dealership but later she followed up with a courtesy call to see if I was pleased with my purchase. Awesome customer service!

Very responsive

great experience and the price of the vehicle was a lot better than buying from a big city dealership

I worked with Kyle, a manager on the internet team. He was in communication with me and we discussed seeing the car. I texted him to let him know we were coming to see it. He said "come on in". We got there after driving for 40 minutes to find that the car was sold the day before. So much for good communication! I was furious and Kyle wouldn't even come out to greet me, he sent another manager to tell us. Won't be doing business with Bellevue Nissan anytime soon!

Did a great job contacting me and very nice.

Didn't like this particular car but dealer and salesman very helpful

Good fuys

The gentleman that I spoke with was very helpful. I didn't buy a car there, as the car I was interested was very overpriced. I have no idea if that would hold true with the rest of their inventory though. The three Stars is only related to the car being about $4,000-6,000 over priced. There wasn't a price in their ad, or I wouldn't have made contact in the first place.

Saul answered all my questions precisley without the 'sell'. In doing this he established that ever elusive quality - trust. On top of this, he is personable rather than the over the top car salesman most of us encounter. His 'follow up' timing was also thoughtful, giving me much need time to think. If I'm rushed, I'm guilt out the door. I recommend Saul at Bellevue Nissan.

They were great, even though I did not buy my car from them they helped me greatly

Prompt response.

Give him a reasonable Offer they do not accept but yet I wanna keep call a Bothering you

Friendly and prompt. No pressure and follow up was pleasent.

Good experience, great looking dealership. Very professional

Very accommodating and patient.

Prompt reply but didn’t purchase the vehicle

Sales staff went out of their way to helpus get the pickup.

Quick response

Quick to contact me to buy a car but slow to give me info and photos.

Travis at Bellevue Nissan contacted us right away. We drove from Eugene Oregon to Bellevue Washington. We were happy with the way we were treated and purchased the Honda ridgeline truck that we went to look at. Great follow up too. Thanks Bellevue Nissan and Travis for making our trip worth while for us. We are enjoying our new truck.

The customer service was great unfortunately there was a sale pending and it was sold.

good follow up

Pretty good. Fleet sales guy was very knowledgeable & helpful to me. One negative is I had to wait in lobby for 20 minutes once. Other than that, all good.

Our experience with this dealer was frustrating and couldn't leave the lot fast enough! Was passed to two different sales person, one being the "manager." Car I was interested in was "just sold" and sales persons did not listen to what I was looking for in a used Leaf. I had researched the Leaf and knew what I wanted. Sales staff didn't acknowledge me and I had to ask them to talk to me and not my husband. Ultimately they tried to sell us a lease which at that point, we walked!

Great experience bought the truck!

Travis was great. We worked out a deal on the phone and he was honest with no pressure. We drove over 200 miles for this deal. There were a couple accidents along the way that kept delaying us. We'd call Travis and let him know it was going to be another hour, then another. He just kept saying no worries. When we finally arrived there were no surprises. We ended up with a great deal on the car we wanted. Travis is fantastic!

Great, I bought the car, they provided a great costumer services.

Jordan Fisher was responsive. Car was nit ready for showing, however.

Original Price was listed for $7,400. When they called they said they didn't have pictures because it going into detail and might be available the next day. Then the car was not going to be available until after the weekend to test drive. Finally they changed the price to $8,991, $1,500 above the original asking price and out of our budget. Disappointing!

Ask for a reliable used car and Travis tried to tell me a bad transmission and a "small" transmission leak was ok... it wasn't a small leak and had shifting problems....

Gave information which didn't seem accurate. I would not use again. When asking for their best price on a car listed on the site, their "best" price was $600 higher than the price given on Car gurus.

Fair price and friendly, so far no problems.

Quick response decided against Leaf didn't make other recommendation or try to sell.

Very personable and responsive. I made a better deal with another dealer.

All my question were answered expeditiously!

Very good. Followed up a couple of times.

Fantastic place, the person helping me Austin was professional and not pushy at all. Great experience and I bought this car.

Made initial offer. They said would contact us and never did. Then a second person called and said he was taking over because the other person had left and would respond to our offer and he never called us back. They ended up pricing the car lower than our offer and we never heard from them again nor would be be interested in doing business with a dealership who cannot follow through on a sale--imagine what a repair might be like.

Art at Bellevue Nissan was great to work with. The process of buying the Murano was easy and they gave me a great deal on my trade-in.. I would highly recommend buying a car through Bellevue Nissan.

Good

They sell rusted out vehicles from the up north. Mostly undercarriage is rusted but try changing the brakes

Went to look at car at the lot, salesman and assistant took me on a tour of their parking garage, looking for the car. Never found the car, I walked off. Went to another dealer in Belelvue, and there was the car in the lot next door. Drove the car, made a reasonable offer, they wanted me to go back to the main lot to do the deal, Ipushed for doing the deal there, they ended up deciding not to take my offer. The next day another salesman called telling me they were offering the car for 800 less than my offer. The car apparently sold at the lower offer. Would not ever consider buying a car from this dealer in the future.

Sales guy was unaware of the vehicle and only provided info from carfax. He was good though and tried his best - provided photo prior to visiting dealership and didn't harras me. Park was horrible, and packed, didn't get what I was looking for but clean dealership nonetheless.

I highly recommend this dealership. They worked within our budget even when the van was already priced at an amazing deal.

Goood place to stop by when looking for a long time car or temporary.

The sales guy was so busy that he give me a horrible experience I never coming back to that place

Very helpful over the phone

Car good but too old. Next to it was nice 350 ES at fair price but sold before I decided it would be goo alternative

great

Nice customer care and follow up!

buy the time I was contacted the auto was sold

Guy was all over a response back to me. Just thought they wanted way too much for the year car.

Don't go there. We went there to test drive a 2012 venza. Before we even got in the salesman said the window wouldn't stay up and will be fixed. Needless to say the freeway test drive was very loud. As we were driving, the gas light went on, yay good impression. We get back to the dealership and I take a good look around the car and see some random wire attached to the radiator with a zip tie.. so the salesman gets his manager to look at it. He lies and says his shop forgot it when they checked out the car. When I note that the car fax said the car came from michigan, he changes his story saying the wire was to keep the radiator from freezing (uh huh..). I asked he detail the car (since it was never cleaned from auction), fix the window, and fix the wheel well. He said unless I pay asking price, he would rather sell it at auction cuz it would be cheaper and he already had it on the lot 130days (the car fax showed his purchase was only for about 83day prior).

Very good

Advertising cars they don't even have! Their a joke for car, I drove 2 hours cause they said they had a car and get there and they say they sold it that morning when I called before I left to make sure they still had it

A high pressure, obnoxious experience. I wouldn't have purchased there even if the car hadn't been a total hooptie.

Clean dealership and nice showroom.

The car was all beat up when we got there and the car was way overpriced for all of the damage.

Dealer contacted me and was very informative.