Bell Honda

Great salesman!

Sold SUV from under me. They had suv listed at 6900 and I offered 6700 out the door they came back with 8799. I went to 7500 they came back with 8439. I said that not right you advertise 6900 then you get. There and it’s 1800 over that price. So i came up to 8000 and they came back and said they couldn’t go any. Lower. Than 8439 i said I went up 1300 and you won’t go down 799 to 8000. I left and went home then i text my sales person that to fill up my truck but he text back it was sold. That is wrong I will never shop at any that Bell owns.

Bell Honda was excellent in the delivery of the vehicle.

Started the online buying process and did everything they asked but were real slow to reply and after a few days of me reaching out to move things along I see online that the car sold. Very disappointed with their promptness and their communication as I had to initiate contact almost every time.

We had interesting conversation since he did not realize I was in RI and he was trying to be helpful setting up a time to come see the car.

The staff was very friendly, but the car itself was very dirty inside with multiple stains on front and back seats. Also dog hair could be detected inside. It was as if the car was never cleaned. When looking at the engine area, I noticed that the coolant reservoir was completely empty. It was a complete turn off, to which I didn't even want to test drive the vehicle.

Fast Response

Very responsive and helpful. Gavan was great!

Excited

Very nice and helpful.

Took a month to address all car problems, and inter-office communications were less than perfect. Overall, a relatively pain and stress free experience. Good job getting all concerns addressed.

Rear glass panel broken and quite a collection of scratches and scuffs for a 1,500 mile truck. Would have been better to know that in advance in the call with sales before heading out to the dealership which was quite a hike from us.

followed up and were nice about it even when I didn't buy the car.

Had a gentleman named Adrian help me over the phone. He said the best way to come see a mustang I was interested in is to schedule an appointment for the morning. So i scheduled the earliest available appointment had about an hour commute to look at the car and received a phone call that the vehicle was sold. Sorry man have a good rest of your day goodbye. Well alright, Bell Honda

Good customer service

If there was a negitive rating available! This was the worst experience I have ever had! As I was shopping on CarGurus Toni Maloney called me to let me know she had the Dodge minivan I was looking for. I let her know I live in Paulden (over 100 miles from Bell Honda) she said she would verify the vehicle was there not to waste my/her time. I arrived at 10am as discussed... it was NOT there, a different salesperson took me for a test drive only to have that minivan over heat and leave us sweating in 118 degree weather. Terrible!

Excellent and professional in every aspect of customer relations. A step above other dealerships.

Courteous staff. Purchased elsewhere.

They were very nice. Contacted via phone and email. Very helpful.

Attention was good

They did a nice job once we got to agreed-upon price Earl Peters delivered the car and was a total professional and A real credit to the company

I was contacted right away and the dealer was very friendly and helpful. I planned to go see the car but another opportunity came up through AAA and I went with that.

We chose a different vehicle. They were nice and prompt

Not to bad

Great

Great pricing

Quick response time. Same day I emailed I received a call and a video of the truck. Thanks to Isaiah

These guys are really honest up front and give you all the best prices when you come in. Definitely would buy a car from these guys. Love them!

very fast and friendly.

Took a little longer then I wanted and or planned for , but that was not because of sales Person Amanda, but the Finance department. When I got there she had the vehicle le pulled up , took it on quick test drive ,I already knew I love the vehicle. She had it detailed. I did find a small thing wrong with the vehicle and Amanda got it handled right away.

David was cool and chill. Everyone there was nice. We had a good experience.

I had I had some problems with them but they provide a good service recovery. The initial sales woman was great.

They have undisclosed damage on the truck that I went and looked at it I discovered it. Yet they weren’t willing to fix the major issue with the transmission

julian, salesman very helpful with the information I was after

Worked with us to get us the deal we wanted. Very friendly staff

Great

They were attentive and helpful.

I was grateful to negotiate a good price on this vehicle, but otherwise I would say this dealership is fairly typical in that they work very hard to pressure you into buying all the extra options. The worst example of this was their “offer” for a security system on the vehicle: they said that the system was already in place, but they would deactivate it if I didn’t pay $600. So rude! I think the finance guy was a little ashamed because he wouldn’t look me in the eye. The other rather typical thing I saw there was that they are overly attentive until they talk you into a sale, and very dismissive afterward. I called several times to check in on things I was promised would be done right away, and found that communication between departments was very poor, and messages I left were never returned-I had to call until I got a hold of the person I needed. Eventually, however, they did follow through on each thing they had put in writing prior to the sale, and I am happy with the car I bought

Highly recommend this dealership. They stayed in contact and tried working with me in every way possible but because we are moving we just couldn't make it work at our end. After we get settled I will keep an eye on them I should have car come up that I'm looking for. Great job you all.

It was unpleasant experience. I went to see the car I asked for but instead they start showing me a civic.

I bought a CFO vehicle cash. Everything went well until we had to go through the final paperwork. I felt subject to high sell pressure tactics to buy extended warranty and a second car alarm which I declined since the approach felt very off putting. I know I should have researched the extra arrnty options before going to the dealership but it was disappointing that they took advantage of the situation. They essentially marketed the car about $2000 less and requested $2000 for warranty in the very last minute.

Great dealer

They were very helpful and gave quick response.

Very good service!

Courteous & prompt

They have been very helpful, Adrian has been speaking with me and making this very simple.

I would definitely purchase a car from this dealership (I got a "good vibe") My only complaint is I took the time to go online to pre-complete & "submit" a form they requested___claimed "we did not receive it" Made me a little frustrated re-completing it. (mutually, wasting time) The car exceeded my expectations__and overall so did BELL HONDA. Good job! "Jordan"

I received a quick response.

They contacted me quickly and were helpful.

Friendly and helpful, patient and understood that I was taking many test drives before deciding.

I was told to come in and see the vehicle and once I showed up (about 45 mins later) they told me the truck has sold. So I went home and the next day they told me to come back again because something happened with the deal so I did and once I got there for the second time they told me it was sold. Then the next day I got a phone call from them to come see the same truck. You would imagine they would communicate better with each other but they don’t. They cost me 60 dollars in Uber’s

Good experience

I bought this car (2013 Honda civic) Original experience of negotiating was good/pleasant and no pressure. Paid cash for vehicle. Very disappointed in the high pressure sales tactic to buy an extended warranty, they would not take no for an answer and kept badgering me to buy a 1400$ warranty. I sternly said No 3 times, and they kept up the sales tactics. Disappointed in that aspect of this transaction.

My experience here was horrible! Slick tricksters, through and through. You will have difficulty buying here without getting screwed. If I ever set foot there again, it would be just to spit on their floor. If zero stars were an option, that is what I would give. It began with a late salesman, so we were handed off to another person who was not very knowledgeable about the car, but well trained in the set up. We were running a tight schedule, and they seemed unconcerned though they were informed. The car had a seat that had fallen apart at the bottom, though it would have been an easy fix for them. We had been told the day before that the car was detailed and ready to test. Our tardy salesman was also a liar. Though we offered to buy the car at the listed price on cargurus, they tried to raise the price in a hurried deal by $1000, and then later tried to lead us into ever increasing interests rates. When I complained, the manager just said he had done no wrong in a narcissistic way.

The follow up response was prompt. However, the lack of information and convenience in the details of the car deal was not. I ended up buying from a dealer that made it easy. The days of “going in for a good deal” are far behind us. The days of easy information and communication via email/text in the busy world we live in are upon us. The dealer I bought my new Honda Accord from made it easy, transparent, and most importantly, convenient!

I drove 1 hour to make my appointment time. Even though I mad6that firm time so the car would be ready for test drive, it wasn't even on the lot. Someone had to drive across to a storage lot to get it. I met with my contact who said he was a team leader so he had to turn me over to an underling.........I wasn't important enough for him to help!

Excellent response

It was good they answered all my questions.

Very fast, friendly and knowledgeable staff

Steven Mendes was very helpful. I bought the car.

Dealer responded quickly. I was shown the vehicle and we tried to come to an agreement the first time around. Unfortunately it didn’t happen. Few weeks later vehicle price was reduced and I came back in. We were able to make a deal and I’m very satisfied with the terms. Thank you CarGurus and Bell Honda for the easing the car buying experience.

very responsive nice to work with.

Very confusing with their online service. Working with 2 different sales people and both were trying to get me to come down to the showroom before making Final offer , Indicating they could make a better deal at showroom.

The internet sales called me back and started with the high pressure, when can you come in routine. I told him I was from Houston, we had flooded and I would do the deal with out coming in. He said it was there policy not to do out of state transactions, and the managers would not allow it. I told him this was different times so many people flooded. He said sorry that just the way it is and they have had bad luck in the past doing out of state transactions where customers were not happy with their cars. This made me think, I wonder if they hide things bc if they didn't then the customer would know exactly what they were getting locally or out of state. I told him Honda made a ton of cars and I would gladly take my business elsewhere.....so they lost a sale!!!

They contacted me with a phone number that doesn't work. Did not answer any questions. I wonder if this company even exists

Unfortunately this dealership has been consistent on over-pricing their vehicles. I made a very reasonable 20k offer on an 4yr old accord & they would have akso done very welk on my trade-in, but they weren't evrn interested in negotiating. Their cars are 20% over-priced & they typically deal with customers with credit issues, I'm sure... Go elsewhere for your reliable Honda purchase!

Poor salesmanship. Was talked over the whole time & tried to be pushed into a car I did not want.

I hear from some every day from Bell Honda an good dealer ship

I loved dealing with my saleslady. She answered all my questions, knew every detail about the car I was interested in. I would recommend Bell Honda to any of my friends that needed to buy a car.

Pushy

They quoted 29500 for a used civic si and actually the new one costs around 23k. Won't trust them

The internet sales person was quick, friendly, and helpful.

Got a deal in writing on the internet with the breakdowns. Drove their over an hour and a half. test drove the car. Had the check made out and the manager came out and raised the price almost $3,000 for add ons which they said they would not do.

dealer was good, but after price negotiation....bundled with many insurance and raised the price

Invasive pest. Won't stop sending junk mail, or meeting requests. They will hound your phone until they get you on the line. Then after you tell them to stop they call again or email. Is there anyway to get these guys to leave you alone?!

Excellent customer service- quick response; vehicle was on site as promised.

I had a set appointment to see a Mustang GT . Appointment was set by the Internet director who said he had the car and it would be available to drive at the scheduled appointment time. I arrive on time for the appointment and was told by the director that Bell Honda had put the Mustang back in the auction that same morning but they had other cars I could buy. I drove over 40 miles from my house to see this phantom vehicle. I would highly recommend Bell Honda for their creative "bait and switch" ,dishonesty and complete lack of care for the customer. Well done Internet director Bernie Madoff.

very positive interaction with salesman. bought an '07 civic from them.