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Basil Toyota
About Us
About Basil Toyota. We don't want to sell you a car, we want to help you buy one! Basil Toyota invites you to find out why Toyota drivers throughout Lockport, Niagara Falls, Wheatfield, Clarence and beyond trust Basil Toyota for all their vehicle needs! Over the years Basil Toyota has built a reputation for outstanding customer service that makes buying, servicing and owning our vehicles easy and enjoyable. We take pride in our commitment to our customers; your time and trust is our top priority in making sure all your needs are satisfied. Our friendly sales staff and trustworthy finance professionals ensure every time you walk in our Lockport, NY dealership that you find just what you're looking for!
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Today 9:00 AM - 8:00 PM (Closed now)
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6157 S Transit Rd
Lockport, NY 14094
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Dealer Reviews
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Dec 2, 2025
Ignored by sales team. Zero professionalism. Salesman was very unfriendly and lacking any enthusiasm or eagerness to sell. Not to mention the trade in offer (which took a week to get) was disrespectfully low—way below market averages.
Show older dealer reviews 74
Mar 31, 2023
Car had shown up as, "Arriving Soon", So I tried contacting as soon as possible. AI was
responding to me before open hours. I had asked a couple questions about car in my Request.
When the AI responded, it asked again if it could answer any questions about the vehicle, so I had
to type them in again, which it didn't know. As soon as the dealer ship opened, they emailed and
said the car was unavailable. I guess, I don't think they should list it until they actually have it for
sale. Big waste of my time.
May 31, 2022
Good communication, but no car available
Oct 27, 2021
I purchased a 4runner long distance (400 plus miles away), excellent transaction so far, staff at Basil Toyota were/are responsive and professional. Everything is going smoothly and we plan to pick the vehicle up next week. I highly recommend Basil Toyota
Nov 1, 2021
Response from current dealership:
We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!
Jun 21, 2021
Everyone at this dealership was very helpful and friendly. We felt no pressure to purchase. Would definitely recommend them!
Apr 13, 2021
I bought a Rav 4 prime from them. Everything went great. Everyone was helpful and professional.
Mar 29, 2021
Goos service
Jan 24, 2021
I spoke to Josh a couple of times. Still waiting for right color and accessories.
Dec 9, 2020
Professional and helpful
Dec 7, 2020
They r really helpful nd u can trust them
Sep 13, 2020
He contacted me right away. Very nice. My son is going to look for a truck with him.
Aug 28, 2020
I went back and forth with Mike through email for a few days. We weren’t able to make a deal but he was responsive and not pushy at all. Was happy with the dialogue.
Aug 19, 2020
Excellent Service
Aug 13, 2020
Awesome
Jul 1, 2020
I drove over 50 miles to see the truck I was interested in. When I got to the dealership I was told that the person I was in email communication
with only did the scheduling and I had to sit with another person to give them the info on the truck I was interested in, ugh. I was then put in
contact with a very nice salesmen, who after a short time, told me the truck had sold the day before, double ugh !! To his credit, he found
another truck on their lot that I ended up buying a few days later. So I have mixed feelings about their whole CarGurus process.
Jul 9, 2020
Response from current dealership:
Thank you for taking the time to leave your feedback, we are always looking to improve our process and take experiences like this into consideration.
Jul 9, 2020
Response from current dealership:
We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Jun 8, 2020
Response from current dealership:
We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future.
Jun 8, 2020
Response from current dealership:
We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future.
Jun 8, 2020
Response from current dealership:
We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future.
Mar 25, 2020
They were professional and helpful without being pushy.. After setting up a test drive they understood the need to
postpone that because of the Corona virus crisis.... They have not yet answered an email with two technical
questions about two reported problems with the Rav 4, but that may be pending... Pleased and impressed...
Jun 8, 2020
Response from current dealership:
We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future.
The whole team from sales to service made buying my truck a fun and stress free experience. They really understand that it's better to make a lifetime customer instead of a quick sale, my wife is also a soon to be customer just from her seeing how I was treated. The dealership actually went above and beyond to ensure that I was completely satisfied with the deal and the interactions I had with the staff. Everything was very transparent with no hassle. I really appreciate everything they did included walking me through the extended warranty plan. After a couple months of homework they were the best deal within 500 miles. I do look forward to our next great deal with Basil...
Jun 8, 2020
Response from current dealership:
We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future.
Feb 22, 2020
Pester you senseless with emails every single day but took a 2nd request to get the damn info on the car
rather i was interested in rather than "show up here!" "When you coming in?" etc, etc, etc. JUST GIVE THE
CAR'S INFO.
Tim and Basil Toyota was great, although I didn't end up buying the vehicle I went to look at he went out of his way to help me and didn't get crazy bothering me after I left. Would definitely consider Basil the next time I'm in the market for a vehicle.
Jun 8, 2020
Response from current dealership:
We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future.
I went to see the car and was pressured to make a deal then and there. My trade in car was priced out
very low. For reference, I already made a deal and I was offered 2.5 thousand dollars more than the
trade in value that Basil Toyota gave me.
Dec 23, 2019
Response from current dealership:
Thank you for taking the time to leave your feedback, we are always looking to improve our process and take experiences like this into consideration.
Nov 23, 2019
Great communication and eager to assist me with all my vehicle shopping inquires.
Dec 23, 2019
Response from current dealership:
We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!
Lost sale car that was on market over 60
days only— 400 dollars off on 32.000
purchase ...It’s all good I found something
somewhere else
Dec 23, 2019
Response from current dealership:
Our goal is to find you the perfect vehicle to fit your lifestyle, we’re disappointed that we couldn't find the right one for you. Circumstances always change and we hope that you will give us an opportunity in the future.
Nov 14, 2019
Bill the sales men was very nice and worked with me on price so far everything great with truck the finance Dept went over everything in great detail akso
Dec 23, 2019
Response from current dealership:
Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call, we're always happy to help!
Oct 22, 2019
Experience was great. Everything handled in a professional manner. Quick communication on email and setting up appointment. Car was ready to be test driven. Dealership is impressive and staff very helpful. Thank you Mark Stisser & George for making purchase easy. Would highly recommend.
Dec 23, 2019
Response from current dealership:
We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Sep 23, 2019
Adam was very helpful.
Oct 2, 2019
Response from current dealership:
We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future.
Aug 19, 2019
Great experience great price great dealership
Sep 11, 2019
Response from current dealership:
We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!
Very rude sales manager. Made me feel like I was inconveniencing him for asking for a test drive. Really liked the car and was hoping to purchase, but the manager just gave me too many red flags.
Sep 11, 2019
Response from current dealership:
Thank you for taking the time to leave your feedback, we are always looking to improve our process and take experiences like this into consideration.
I had been emailing with someone and told them when I'd be out to test drive car, they told me they'd have it waiting for me. I know if someone else comes along to buy the car they have to sell it. Great for them. I don't have a problem with that at all,totally understandable. But at least email me or something to let me know the car is gone, instead I drove over an hour to see a car they didn't have. Then they try to get be to buy something a yr & 2yrs older than what I came for. Because they didn't have any 2018s left. But I also left. Common courtesy people.
Sep 11, 2019
Response from current dealership:
Thank you for taking the time to leave your feedback, we are always looking to improve our process and take experiences like this into consideration.
Basil was excellent in customer service! They got back to me immediately and even
sent me a follow-up email.
Sep 11, 2019
Response from current dealership:
Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you.
Jul 14, 2019
Great response, excellent help from dealership.
Sep 11, 2019
Response from current dealership:
We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future.
Jun 11, 2019
So I made a post about this dealer a little while back of a 2 star rating. (understand I am 300
miles from this dealer). After today we are looking to make a deal, but the salesman Mike has
bent over backwards to make a sale. He has been very professional and honest about the
vehicle he has. So he completely change my mind of the dealer with todays conversation. I
will remove my old post because it looks like it was more of a miss communication than a true
representation of the dealership. I will repost if we make a deal.
Sep 11, 2019
Response from current dealership:
Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
May 24, 2019
They responded to me right away and have been in constant contact.... these people really want to earn your business... 5 stars
Sep 11, 2019
Response from current dealership:
We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future.
Sep 11, 2019
Response from current dealership:
Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you.
Apr 23, 2019
Very good pricing, good support, very friendly.
Sep 11, 2019
Response from current dealership:
Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Apr 9, 2019
They got back to me right away.
Sep 11, 2019
Response from current dealership:
We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Apr 8, 2019
Mick Colucci was very helpful.
Sep 11, 2019
Response from current dealership:
We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Mar 29, 2019
Ended up choosing a different vehicle. Service was great, their attitude was towards helping me and making it a great experience, and that’s exactly what I felt! Honesty from a sales person and the will to find a great vehicle that fits my needs and my wallet, great job all, specially Robert sales; and George finance
Sep 11, 2019
Response from current dealership:
We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
These guys are so awesome, the teams I worked with are just the best. Easy transactions, stress free, everything was done online and it was just fantastic. I will choose you guys over and over again. Thanks to the team I worked with. You guys are the best
Sep 11, 2019
Response from current dealership:
Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you.
Mar 11, 2019
Quick response, friendly, knowledgeable, great, clean car, no-stress purchase.
Sep 11, 2019
Response from current dealership:
Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Probably the dealer with the best communication
of all. Just not the best pricing available.
Sep 11, 2019
Response from current dealership:
We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!
Very attentive quick responding! Vehicle was not ready to test drive but they located it pretty quickly! Nice follow up e mail!
Sep 11, 2019
Response from current dealership:
We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Dec 16, 2018
Overall great experience. Staff was very knowledgeable and friendly.
Sep 11, 2019
Response from current dealership:
We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future.
Nov 5, 2018
Called the very next day
Sep 11, 2019
Response from current dealership:
We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oct 18, 2018
A terrific experience all around!!! From Sales Floor, to Financing, to Service and to Lounge!!! I highly recommend Basil Toyota Lockport!!!
Sep 12, 2018
Very insulting experience from Sales person and Manager. Stated they
couldn't move more than a couple hundred on the price. Also, I know the
trade in value of my car, and they offered about 20% of that after they
drove it. When my wife stood up and said how insulted she was by the
offer for my trade in, and said she would rather donate my car to charity,
the manger lowered the price of the vehicle by $1500 and said he would
reinspect my car to give me a better trade in price. Obviously they are out
to make the most out of the "deal" they can. I would never go back to this
dealership's location.
Sep 24, 2018
Response from current dealership:
HI Tracy, I'm sorry we missed out on your business. Please know, we use a tool that gives us real market based value for all trades. Thank you
Dealership did everything in their power to make sure we got exactly what we were hoping for at a price that worked for us.
Aug 30, 2018
Response from current dealership:
Thanks to you!
Jul 25, 2018
Sales team was wonderful and car is great. Be acutely aware of financing tactics....trying to hide fees by focusing on a monthly payment rather than line items.
Jul 30, 2018
Response from current dealership:
Hi Maureen, we're glad to hear you like your new vehicle
Jul 12, 2018
No high pressure and fair pricing
Jul 30, 2018
Response from current dealership:
Thanks to you, Linda!
Jun 11, 2018
Quick response from dealer. Responded to my request within 24 hrs.
Unfortunately, I received six more emails from same dealership
involving three different people with in next 24 hrs. Little over kill and
felt pressured. Not my style...
Jun 12, 2018
Response from current dealership:
Hi Jack, thanks for your candid response. We will look into this. Thank you
May 22, 2018
very good thank you.
May 29, 2018
Response from current dealership:
Thanks Warren! Happy driving!
Apr 13, 2018
This dealership is located 90 miles from my location. Non-committal in offering practicality of driving this distance to view and negotiate a possible purchase. Although I offered to send photographs and VIN of trade-in the management declined and insisted on viewing and driving the trade-in vehicle first.
Apr 16, 2018
Response from current dealership:
Hi John, we certainly understand the long drive for you, we unfortunately cannot assess vehicles sight unseen. We appreciate your understanding in this matter.
Apr 4, 2018
Great experience...love our new van.
Apr 6, 2018
Response from current dealership:
Thanks Bill! We're so glad you love your new van, happy driving!
Mar 17, 2018
Very helpful and wanted to make the deal but not quite ready to sign on the
line as yet. Possibly too many e-mails from dealer as well as telephone calls
(for my comfort level--more than 3 a day is too much of either but I had many
more.) Rated as a very good dealership, having bought from the prior Toyota
dealer (Downing Toyota) at the same location 10 years prior. Like the
Dealership.
Mar 19, 2018
Response from current dealership:
Hi Virginia, thanks for the feedback, we will be sure to take your comments into consideration for our processes going forward. Thank you!
Great service and great follow up. Just couldn’t get the car to a price that worked for us.
Mar 8, 2018
Response from current dealership:
Thank you for the opportunity to earn your business. I'm disappointed we were unable to achieve your goal. Wally Customer Care Manager Basil Toyota 716-210-3382
When I got there I did not meet with the person I was told I was meeting with. So the person I did get to talk to didn't know what we were there to look at or looking for. And the car I was going to look at had not been defrosted, cleaned off, or pulled up so we had to wait for it to warm up and the man had to go find a snow brush somewhere. Went to the car without him and it was advertised wrong on cargus which isn't necessarily Basil's fault, but I feel like something should be done about that. So we drove 50 minutes there and back and wasted an hour there for nothing.
Jan 5, 2018
Response from current dealership:
Hi there,
I certainly understand your frustration and apologize. From top to bottom this is not how we strive to run our business. It is my understanding one of our sales managers tried to reach out to you after we realized we made an error. We hope you know we are addressing the lapse in communication on our end internally and if you wish to discuss this further with us please don't hesitate to contact us at basilcares@basiltoyota.com
thank you
I certainly understand your frustration and apologize. From top to bottom this is not how we strive to run our business. It is my understanding one of our sales managers tried to reach out to you after we realized we made an error. We hope you know we are addressing the lapse in communication on our end internally and if you wish to discuss this further with us please don't hesitate to contact us at basilcares@basiltoyota.com
thank you
Dec 11, 2017
They are awesome start to finish. I purchased the vehicle. I will definitely purchase my vehicles there in the future also.
Jan 5, 2018
Response from current dealership:
Thanks Pamela!!
Sep 17, 2016
Dealer responded quickly with the information that I needed. They kept in touch with me periodically through emails without bothering me with phone calls which was nice.
Dec 12, 2017
Response from current dealership:
Thanks Chris!
Sep 8, 2013
Besides the pushy, "take charge" salesman... The dealership itself is really nice & friendly. I'm going to rate 5 stars because of the finance Mngr Britney. She & her other managers are really awesome. They got me approved w/ 6.5% financing on a 2010 jeep when i was denied by every bank they put me through including Toyota financial. They said "we have a good relationship with the bank".
Overall, I am very happy with the service they had to offer,
Let's see if they complete the repairs i requested.
Jul 30, 2013
good follow up just found car closer
Mar 31, 2013
Not all my questions were answered in a timely manner and follow-up was minimal. Email is not their strong point.
Dec 12, 2017
Response from current dealership:
Hi James, thank you for the candid feedback, we will be sure to pass this along to management so we can improve. Thank you