Barnett Auto Group

Test drive route is too short about 2.5 miles. Around 1.3 miles on Highway. I was told by one of their salesman that their auto insurance only allowed them to use shorter test drive route. Not Recommend this dealership to friends and families.

She responded in a timely manner. Too bad we couldn’t negotiate a price I did end up purchasing a different Jeep. Thank you for your time.

Very nice people

Not the greatest experience. I waited by the vehicle for a sales person to approach. After 10-15 minutes of no salesman I call the dealer,no answer and left a voicemail. I go inside to ask questions about the vehicle. Sales people aren’t too sure how to answer questions. We look at the vehicle and test drive. Vehicle has issues and has sat on the lot for 11 months. CarGurus said it was $2,800 overpriced. Asked sales manager if they’d consider lowering the price to a “market” selling price and the answer was no. No option vehicle on the lot for almost a year that needs repairs for $2,800 over retail. Not my description of a good experience.

Dealer was straight forward, helpful.

Friendly and answered all my questions

Great experience nice staff ! Great vehicle!

The dealer contacted me very quickly and I was able to test drive the car later that morning. All in all a great experience with Barnett Auto.

E mailed all info to me quick fast friendly best dealer I ever delt with

Trevor and Ken were awesome!! 2nd time working with Barnett..both times went great!!

I received a response back pretty quick and then once I sent over all my information and filled out the credit application, I've never heard a word back.

Very good place to deal with!! Answered all my questions and didnt make me feel uncomfortable for not buying that day

Fabulous

They respond right away

I wouldn't recommend this place at all. I contacted them the previous day that i would be comin sometime I drove almost 2 hours to look and test drive. From the time I pulled in took 15 min to see a salesperson, when I found one they told me the vehicle I wanted to drive was over at the repair shop and we can walk over there . Walked over there the vehicle was bumper to bumper in a lot. The salesperson unlocked it never opened the door to started it. Then had the nerve to ask if its everything I want. I came to purchase a vehicle cash in hand, if I wanted to window shop I would of came on a Sunday or after hours. Over all very disrespectful, and from the sounds of it they knew that vehicle was stuck there over the weekend. Drove another 1hr away and purchased exactly like I was looking at.

Dealer emailed information about scheduling test drive and masks were required. Vehicle was as listed and was clean and ready for test drive . All staff were friendly and helpful, and we purchased vehicle.

They would deal on the car - they wanted us to come into the dealership during the home lockdown. We asked to have the car delivered, and they said THEY DO NOT DELIVER - They would not deal on the price at all. Terrible

Great experience at Barnett Auto. The whole team was professional, personable, and friendly! They responded right away, and made the buying process simple and relatively quick! Left the lot with a beautiful, quality, clean, fully inspected Jeep Renegade that I’m in love with. Would recommend them to anyone!

Good dealer. Straightforward salesman, knowledgeable about the vehicle’s features and able to demonstrate how to use them. I scheduled a test drive because I came from over 100 miles to see the car. The car was ready when I arrived. The overall experience was excellent, and I recommend this dealer.

They were courteous and willing to work with us.

Bought a 2018 Pacifica. Everyone was very nice. It took a long time to get through the buying process, but it was Black Friday. There was a problem with some adhesive residue on the door. The body shop was closed so I brought it back Monday and they took care of it.

Great still looking...

This van had a ton of new damage to it and the dealer said the price was firm... also I didn’t work with the dealer who I spoke to, when I arrived at the time we discussed another dealer acted like he didn’t know I was going to be there, he was quiet and didn’t know anything about the van I was there to see. I read other reviews on here and seen one similar but thought I would give them a try still... not worth the hour drive to see a damaged vehicle that they wouldn’t come down on price. I won’t be back to any Barnette dealership.

Unbelievable. We were impressed with quick replies. We drove almost 3 hours to look at this car . We had talked to them prior and they never mentioned the repairs that needed to be done! They did tell us it was horrible smelling from cigarette smoke ( which would cost $500 to get rid of with a guarantee) . The trunk had a leak that had water sitting in the tire holding compartment ( so bad that the jack had completely rusted ) the plastic piece inside the trunk was completely cracked up and should have been replaced before shown or at least reviled before are drive . We offered $12,000 with those items fixed ! They said they would take the $500 off but that was all . They walked out said we can’t work with that and walked away. We thanked them and drove off . 30 minutes later they call and offer us $12,500 that was $18 higher than when we were there . We just couldn’t believe it . We also received email right after the call that said you can come get the car at our price & not fixed.

good followup

The sales staff were professional and helpful but the vehicle I was shown was very dirty, never detailed, the bed cover was loose and parts were lying in the bed and the tailgate wouldn’t close. Overall if they can’t prepare a vehicle to be sold then I don’t want to deal with them. Presentation is everything and if that truck was detailed and gone through I would more than likely have left with it that day.

They contacted me when I inquired, and were helpful in the communication I had with them.

Amazing

Very Nice sales person. Very personable and genuine. Felt no pressure to buy. Got what i wanted for my trade. Am very happy with the experience and vehicle.

They were all very helpful. Jorge was my salesperson and was very friendly.

Awesome internet buying experience. These guys were on top of it from the very moment I called. The price was phenomenal, the car arrived in perfect condition, the transaction was easy and smooth. I would highly recommend them

Very responsive.

Actually I am giving Barnett 4.5 stars ! My experience was pleasant and sales person Nick Diaz did a good job in representing both sides

excellent service

Staff was professional, friendly and helpful! I love my new van, and I would not hesitate to go back to Barnett or to recommend my friends to them!

Good contact but wrong truck.

Great staff and very friendly, highly recommend.

Highly recommended Dan was very knowledgeable and helpful. And although there were a few issues with the vehicle I came an hour to see, we worked through them, and Dan/Jeff made sure I would leave satisfied with it! It was a refreshing and enjoyable experience.

Great!

I went to Barnett to test drive this FJ. They explained to me that it had recent maintenance and that the tires were new. For being a used vehicle at a larger dealership, I wasn't impressed. They have it listed about $2k higher than it should be in it's condition. Also they undervalued my trade in quite a bit and wouldn't budge on price either way when we started to negotiate prices.

Fast response- Enthusiastic service- Courteous in every way.

Responded promptly. Good follow up. Good to work with even though I did not purchase a vehicle from them.

Very quick response and very helpful!

They’re very prompt in getting ahold of you.

Was treated very well! All my questions were answered!

Response on my inquiry was prompt....the staff was wonderful..although I purchased my car from another dealer..i would highly recommend them

Great Dealer to work with. Excellent communication. Car was exactly as described. Highly recommended.

Highly recommend Barnett Chrysler Jeep Kia to buy your used/new car there. Top notch dealership! Purchased a used vehicle and very happy with the whole process (and I do not like car dealerships)! From Shelby who works with the online people and questions to the salesperson - I believe his name was Justin - everyone was personable! Test drove, negotiated, signed papers in all under 2 hrs and we got 99% of what we intended to get.

Everyone was very friendly, helpful, and the purchase experience was very quick. I was in and out with a new vehicle in under 2 hours. great customer service!

called right away .

Quick and thorough follow up.

They are high on there asking price but value your trade in on the bottom end

Great sales team. Just didn't have the car I wanted

Quick response.

I didn't like that they weren't completely up front with the pricing. Their closer guy was a bit pushy and rud. But besides that they have a good selection of 2016 kia sorento V6 vehicles, and good prices. I hope I could do business with then in the future but they have to be professional.

Everyone at this dealership was just wonderful. They were helpful, respectful and knew their jobs well. Highly recommend them.

Good people just not the right car.

very knowledgeable and helpful.

Response by email and phone appreciated. Not overly pushy, but professional.

Received call from a rep. but we never stopped and had a test drive. Purchased a vehicle at another dealer.

Good

Great

Asked me to come back a different day because they were "busy" and I wasn't sure if I was buying that day. How can I know if I'm buying if I can't see or drive more than one car?? Also we had to cut the test drive of the one car short because we were about to run out of gas. I ended up buying from Park Chrysler in Burnsville.

First time I roamed the lot, no salesperson came out to assist. Second time took a test drive with a salesperson who was helpful. I had narrowed my search down to a Jeep at Barnett, and one in Coon Rapids. Jeramy at Barnett then called me to tell me the Jeep in CR had been in an accident. The folks in CR ran the Carfax and it showed no accident. Their service guys went through the car with me and could find no evidence of an accident. Now it is still possible that there was something unreported...the Carfax isn't infallible. But the CR people were a little irritated with Jeramy for bad-mouthing a car when they can't really see that there was an issue. Hard to say.

I didn't buy from Barnett, but Melissa's e-mail correspondence was excellent!

Total bait and switch! No one qualifies for all their conditions - highly recommend you ignore this unethical behavior by a dealer.

They located the car of my dreams! They contacted me, we're polite, professional but not pushy! They helped me buy this unbelievable 2008 Chrysler hard top convertible! Fantastic! It is just like a new car. I am extremely pleased with all the people who work there!

Didn't have car ready for test drive, needed to get gas during test drive, sales person took personal call during test drive

Great follow up! Loved Aaron at the showroom. Amazing inventory.

Did a test drive, talked with dealer rep, could not agree on a trade in price, left the dealership, went home. Was contacted later but no further followup.

Remember the stories of the high pressure aggressive sales people and the playing the game of talking to manager - well it's alive and well at this establishment. No reason to bargain until you sign the paper to close the deal - sign on the line and they will work out the numbers after.

Salesman was nice and helpful, but the lady he had to go through for prices was pushy and wouldn't give an honest answer. I thought the days of salesmen going back and forth between customer and manager was over. I will not be shopping here again.

Very positive experience, from the price down to the loan contract and trade-in.