Banks Chevrolet Buick GMC

Great experience. Would buy there again.

Did not understand how I got to looking at this vehicle but the dealer responded and was very good and understanding and offered there services if i needed them.

Great dealership....very good to work with

Very responsive and cooperative a good experience

Satisfactory! It was an online shopping experience, so there's not that much I can say. If I engage in serious negotiations or even casual engagement, I may be able to add to my evaluation, but that's all I have for now.

Great follow up

They were very attentive and competitive. Great people to work with. Always responsive and on point. Will totally recommend..

Great dealer, would pay a truck there in the future.

A++ Banks is an outstanding dealership and value customers!!

Dealership staff (salesperson) was rude and unhelpful, like he was not interested in helping me. Found rust on an inside seat of a vehicle and the salesperson ignored it and wasn’t interested in showing me any other vehicle outside of my ideal price ( didn’t mean I could afford it, just was outside the ideal price I mentioned earlier)

Service was hood and Kyle was great to work with, but when they delivered my car the driver should atleast put a mat cover down. He left dirt all over the driver's side mat, and my house is only 76 miles from the dealership, why was over a 100+ additional miles added on the vehicle. A little disappointed from that after having great service with Kyle at closing the deal.

Truck was not as pictured. Over priced and offer very low trade in value compared to what is available for the same used vehicles on their lot. I’m talking almost $10,000 mark ups.

Great no pressure service!!!

Excellent customer service. Honest salesman

Very good communication

Car was out as a loaner. Promised to let us know when it returned. Had to call them back for update. Promised to have it in and ready to have us test drive. Car was filthy. Could have at least hosed it off. Apparently salesperson wasn’t very interested in selling it. Very disappointing. Took our business elsewhere.

Very professional

The dealership responded quickly and was helpful. The vehicle I wanted sold before I could make it there.

Salesperson, Andy, was excellent! Finance gentleman strong!

Bought the truck. good easy experience.

Dealer was quick to contact with some options. I did not buy because I went with Volvo after test driving.

Great!

Very nice people to deal with their really trying to sell this truck by offering a nice low price

Response was immediate, however, we haven't been able to do anything yet.

They were good to deal with

Jeff was great

Not interested in working with me to purchase bathe vehicle by touchless method. I called and spoke to a salesman is answer was for us to drive down tat the vehicle and pay for it the put our old license plate on the new vehicle and said we had ten days. I check with DMV and that is clearly wrong. Then I emailed and left two phone messages that I still wanted to deal and for them to call me the next day and three days and no call. If I could give a negative rating I would.

I had a specific powertrain package and vehicle options that I wanted. Other dealers couldn't find what I wanted but Banks had 12 in stock

Do Euler ship contacted me a few times but ultimately I bought elsewhere.

They worked very hard to get me where I wanted to be...definitely will do business in the future.

Great to deal with

I saw this car of my dreams in cargurus and call at once to buy it by phone. They were checking my credit and filling all the info, I was excited when suddenly the salesman told me they just sold the car to a walk in customer. It was really upset because I thought they should had put the car on hold while I was trying to buy it. The worse experience of buying a car because this car was unique and the best price. I wont recomend buying cars there.

Excellent experience. Old fashioned family dealership feeling. They were honest, and polite. I wouldn’t hesitate to buy from them again.

Drove 90 minutes to see a car, had an appointment, when I arrived, I was told “this was sold 5 minutes ago, but I have other cars I can show you.” Nobody bothered to call to let me know, I guess I call this the old bait and switch! This is why people hate dealing with car dealerships!!

Very delightful

Had hoped we could do business but they didn’t want to give me fair trade for my vehicle. Salesperson was efficient. During the test drive I discovered a half eaten candy stuck to the arm/handle and a Corona Beer cap in back seat.

They were so good I ended up buying a new truck instead.

I ended up purchasing this Tahoe. Great experience, no pressure. The truck is a super clean CPO vehicle and they were willing to work with me regarding the price. I'm an extremely happy customer. If you go to Banks, ask for Jeffrey LaValley, you'll be glad you did.

Responsive but held firm on price

Awesome service found me a truck that I did like the one I looked at was not the truck for me. They showed me another in the price range that I needed the truck is awesome, thank you Jordan Cote.

Easy deal. Joe at Banks was awesome. NO BS. Got exactly what I was looking for at the price I wanted.

Dealer communicated well.

Great response , did not have what I wanted in stock at time of shopping.

Very good sales experience, except for F&I. I do not feel they worked very hard for the best rate. I feel that they did what was easiest and best for them economically.

The costumer service was awesome and i they helped make the right choice.

Wick response with good information, timely follow up by a sales manager

It was a wonderful experience. All completed in no time.

Cindy was great as she has always been in our previous sales. Picking up the vehicle this am.

People were great and helpful. we did purchase from another dealer but price was the only factor.

Slow getting back to me on price, took several days and multiple attempts to get info.

Fast response from dealer. Unfortunately the unit had a 4 cylinder engine and not the desired 6 cylinder. Other Impalas either out of my price range or the wrong color. (can't have same color Impala as neighbor's)

Call set up a time to set up a test drive and ended up buying the vette.

Very fast response and they set up an appointment based around my schedule.

This Chevrolet Dealership is Great! MY saleswoman, Cindy went above and beyond to make buying this car effortless. Our transaction was completely done by phone. If they do this well with a phone transaction, I know they rock in person. Highly recommend Banks.

Great to deal with.

Great response time.

answer my question

We spoke through email, they didn't pressure me, I will more or less see them toward the end of the month, they probably will be the dealer i deal with. Eric

Cindy was very helpful but ultimately they didn’t have the vehicle for us. She was prompt and the vehicles we looked at were just as advertised.

These folks communicated quickly. Unable to come to terms but they are responsive and keep in touch.

I bot it

Responded right away, answered all my questions, very professional and helpful.

Tried to work within my budget.

Looked at 2017 GMC that was 4800.00 over high retail based on KBB figuring they would come down. Appraised my mint 2016 diesel Denali 9000.00 under average retail. Told me they put all the money in the 2017 and couldn’t sell it for any less. Waste of my time. I’ll keep my truck with 55,000 miles until the doors rot off before I over pay 4800.00 for another truck.

Helpful and great experience

We were very happy with our experience with Banks. We received information about several vehicles in advance of our visit. The salesperson was professional and listened well to our list of amenities we wanted in a used truck. He also did not try to up-sell us and was able to sort through the differences between our husband and I regarding priorities. We ended up with the perfect truck and at a fair price, given the current market for newer model used trucks. We will certainly return to Banks for any future autos/trucks.

good communication but dealer was not open the day I could visit.

They were good. Did everything they said.

Erika in customer service was excellant

My salesman Christopher B. went out of his way to make me satisfied with the sale. He knew that I wanted a particular floor mat and found one and had it shipped directly to my house without asking. Great experience.

Very responsive to my inquiry and subsequent visit. Very professional.

We emailed about prices and what they had on the lot. They were very helpful

Excellant service, good test drive. Assisted with returning rental car from accident and drove off with new truck. Overall good experience.

First time using Car Gurus and I had several different dealers with the car I was looking for. Went to a local dealer and test drove a Lincoln but didn't really like it. Drove down to Banks in NH after a few texts back and forth and ended up buying this 2012 Cadillac CTS. Told the salesman (Altx T.) what it would take to do the deal and they got one chance to get it right as I don't have time or patience to "play the games". I think he believed me because he came back with terms I could live with. Did the paperwork and drove the car home to Maine. Had a couple issues the next day after looking at the papers and he got everything straightened out to my satisfaction. Very happy with the purchase and my new car. Would definitely do business with Banks again.

Knowledgeable, accommodating, and prompt. Follow up excellent.

Bought a 2016 Corvette from Banks as a preowned car with their word that they would handle any issues that came up. It turns out an issue arose and they stood behind their word, going out of their way to make it right. Its unusual to find this high level of integrity in the car business - highly recommended. Thanks to Buzz and the team at Banks for taking care of their customers.

Amanda was VERY helpful

Was contacted right away, but they wouldn't even entertain the idea of budging on the price of this truck. Kept getting email correspondence from them over a two week period, but it was as if they never read my emails - completely ignored any of my questions about what it would take to move the truck, or about pretty much anything.

They were prompt & courteous not to pushy witch I like would have been more interested if it had the 3:73 rear end

Good

Very reasonable and fair

met by Tyler salesman and manager after we got to it. The deal and experience was good, bought 2017 Cadillac CT6. A car that I believe will make Cadillac number 1. The ride is the reason I bought it, comfortable, quiet, and excellent handling. Like riding on a cloud.

Solid team -

Just emailed with them..in a lease until december

Awesome ..very satisfied...bought the Enclave..love it..5 star experience

Car was not ready when I arrived for appointment. Needed to be jump started. Never got to meet with sales manager as instructed by email from them. Young salesman never introduced himself to me. Took vehicle on test drive 10 minutes. Returned to find no one able to talk about possible sale.

I asked for pictures of the exterior and interior and they didn't send me any.

Very professional and willing to work with you

Very responsive... ended up buying a totally different car

Absolutely sucked . At the risk of sounding adolescent. My girl and I even visited the dealership and not so much as a sales person to ask if we were being helped . We were at dealership for about 20 min.

I did not purchase their vehicle, but my experience with them was positive

The car I was interested in was located elsewhere and was expected in 4 more days. I called twice to get status updates and it still wasn't in 6 days later. I don't think the dealership should list a car as being in their inventory until they actually have it on their lot.

Sold me a beautiful car that had been owned by a smoker. Detail department had masked the Oder. We asked salesman about previous owner being a smoker and was told the slight smell was from chemical in cleaning products they use and that other people had mistaken it for nicotine. Drove the car 83 miles home and it reeks. Have to have it completely detailed and am told the smell will never fully go away. Banks should have been honest!!

Great experience! Didn't feel pressured at all and felt like I got a good deal

Quick response but the vehicle I was looking at was already gone.

The truck I inquired about had already been sold. At that time the sales rep assured me there are others to choose from. Upon walking into the dealership I was greeted warmly. I was then introduced to Dylon who assisted me with all my needs. Backs has a very large inventory of truck. No sales pressure and extremely accommodating. Not to mention lowest prices around. I highly recommend Banks for you auto purchase.

Very pleasant/helpful did not by tahoe only a 2wd

Very responsive. Provided all information requested.

Will confirm a sale soon

They worked the internet connection really well. Unfortunately they have really bad hours for my schedule so I doubt if I will ever get a chance to follow up and test drive or experience the Canyon, or any of their trucks.

Dealer asked for extensive pictures of my trade which I sent. She said she never received them and I told her that I would send them again. I asked if car was still there she THEN checked and it was sold. I said so much for keeping in touch. Not a good experience at all. Would not dealer with this person again. She seamed very indifferent.

To far to travel price was higher than everybody else

Very helpful and knowledgeable

Dealer was incredible salesman was a very help non pushy young guy only issue is that my co-signer had recently past away which stopped me abruptly in the purchase

Bought a truck from them!

Price was the problem. We could not reach agreement.

This dealership was very professional even though i did not buy a vehicle there. Treated me very well

yes but wrong color very nice to work with though

nice chat on the phone with email followup

Very good response and pleasant to speak to. Unfortunately bought local...

Very helpful

Banks answered my questions and emailed me back and forth and also sent a quote. I would definitely work with them again if looking for a car!

Awesome wonderful wxperience

Numerous conversations via e-mail back and forth for a week-- great customer service- great options and willingness to explore all options with their customers.

I worked with Jo & Stacy. I was not able to purchase a car from them but they were still very friendly and professional they answered all my questions and help me out as I am a first time buyer then I don't know what I'm doing I cannot say enough good things about them all car dealerships should have the professionalism and kindness that they stowed upon me I can't thank you enough

We contacted them on January 15th and bought the car on the 16th. The purchase process went smoothly even though we bought the car in NH as a MA resident. We worked with Court and he was very helpful getting everything we needed. We are very satisfied with our purchase.

Good experience

responded promptly via e-mail which is what i wanted. i feel price is high for this vehicle

Excellent

Bought a truck from them an was in and out in 3 hours. I worked with Jeff lavalley he was really nice and fast.

Good experience - low pressure, low hassle - reasonable negotiation. Sales rep was good

Every friendly, always in communication with me.

Great response.. Immediately made me an appointment w the manager, being I was.coming from far away. Attentive and informative, sent lots of pictures, very helpful, looking forward to working w them.

They are not bad but it was over priced it.

checked in a few times , but didn't have a vehicle for my need at the time, But would contact me if one became known to them.

Very friendly and courteous.

They told me they would detail the car before we bought it and it was washed but not professionally detailed, they also said they would fix a light appearing on the dashboard and they never did, poor customer service

Called to much