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Baltimore Automotive Group
About Us
We have financing for everyone with rates as low as 2.99 % up to 84 months. Introducing Operation Fresh Start with financing for First Time Buyers, No Credit , Bad Credit, bankruptcies and multiple repos including hard to prove income. Buy with confidence at Baltimore Auto Group!
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Today 10:00 AM - 7:00 PM (Closed now)
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5501 Pulaski Hwy
Baltimore, MD 21205
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Dealer Reviews
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Max Lipman, car salesman provided deceptive practices with changing the purchase price from $16,842 to $17,841. The price was totally different than the advertised Cargurus price. Only after being approved for the vehicle, the price appeared different from the advertised price on Cargurus. I was informed by Max that the price was actually higher on his company's website and that Cargurus was just a third party advertising market platform. I was not pleased with the deception of the switch and bait price. I would NOT recommend this dealership at ALL! Unsatisfactory Service.
Mar 2, 2026
They do all they can to help you and are flexible and very much want to sell you the cars. Very professional and comfortable environment.
Jan 14, 2026
Max was great, gave me all the information I needed to make a good decision
The sales rep and I were in contact by phone and
text about the red 2007 Miata for sale. I had a 1 pm
appointment to go over the car and test drive it. I
drove 40 miles to the dealership and arrived at 12:45.
The sales associate informed me he had just sold the
car that morning. A courtesy call would have been a
welcome gesture.
Jul 5, 2025
Dealer went above and beyond to answer any questions I had
I was definitely interested with acquiring this 2015 Subaru WRX STI Limited even though it was approximately a two (2) hour drive from my
home. We went back and forth with email communication and when we set an appointment to discuss the car, he already had another buyer
"in finance" (which fell through). This told me the dealer didn't care about my wanting the car. He even raised the price of the car after some
back and forth. I was going to purchase the car site unseen and have it delivered. However, I was not impressed with the whole process with
the dealer. My feelings are - if you have an appointment, you hold that appointment - no matter what!!!
I contacted the dealer, they told me the car was available and I set up an appointment to look at it since dealership is over an hour away I wanted to ensure my drive was worthwhile. Two days later they messaged me to confirm my appointment for said car. I showed up to the lot at my appointment and was than told the car had been sold some time previously.
Spoke to salesman he was polite and seemed amicable but test drove another Porsche and ride was too rough after riding LS Lexus for the last 25 years sticking with 2 dr Lexus smoother ride and of course more reliable and dependable plus newer vehicle 2003 too old especially when I m paying cash need newer technology
Sep 4, 2024
Very helpful.
Jun 4, 2024
Bought the van and love it. Great people to buy from.
Show older dealer reviews 37
Aug 2, 2022
Response from current dealership:
We appreciate you giving us a chance to earn your business. In todays market vehicle cost and sales prices have been fluctuating more than years past. We are sorry if, this has caused you any undue stress or dissatisfaction.
The dealer called me after hours to let me know he wanted to work with me. He told me to send photos of my vehicle and the VIN to have my car appraised and once we do that we could talk about a deposit. After I sent him photos, I never heard back from him. I called him Monday when we were supposed to reconnect and his coworker stated he would call me in 15 minutes. After not hearing back for several days, I got a text from him saying he had not heard from me and was still interested. I called back immediately to find out he was out of the business and that his superior informed me the car had sold right away. I respect the market and the fact that the car is highly sought after because of it being discontinued but would’ve appreciated transparency considering I told the dealer that this was my dream car and that I was purchasing it after my father passed away. Not a friendly way to do business. I wish the new owner nothing but the best :)
Apr 26, 2022
Response from current dealership:
Shawn this Dealership has been under the same ownership since Dec 2018, I am am unaware of your situation ,if you could please contact us at BaltimoreAutogroup@gmail.com as soon as you are available. We can look into your concerns immediately, I am deeply sorry for any negative experience you may have had.
Very very nice people they gave me a good price but it's kinda hard to buy a car when it's far away the manager is very nice guy I recommended they respond right away
Aug 2, 2022
Response from current dealership:
Thank you very much we try our best!
Jan 8, 2022
Sold me a car with a bad clutch diagnosed by their mechanic which they agreed to fix.
They had my car 10 days 2 of which were a holiday and one was a Sunday so we'll call it 7, then after giving me a bit of the run around they finally have my car back.
Supposedly having had a new clutch put in by an apparent different mechanic that put 77 miles on my car and used all my gas, the car is doing exactly the same thing it was doing when they took it.
They technically didn't have to cover the repair but I'd say if the clutch went up 3 days after I bought the car it was bad when they sold it to me.
They seem like nice enough people but I don't think they're completely honest.
They told me they hired a full time mechanic and will have him look at it on Monday so we'll see what happens then but as of right now I won't be returning to purchase another car and wouldn't recommend anyone else do so either.
Today is January 8, 2022.
If something changes I'll update my review.
Jan 13, 2022
Response from current dealership:
This review is not fair or justified. You brought your vehicle in claiming it had a bad clutch because of a sound you heard. Neither Max or myself could hear any noise but we still sent the vehicle to the mechanic next door to get a quote for Clutch replacement, we decided to use our new mechanic instead
You signed paper work that states clutches are not covered under any warranty because maintenance items are not covered and especially there is no way of knowing if the clutch was damaged by improper use.. After speaking to my owner he agreed t replace the clutch as a courtesy to keep good
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You signed paper work that states clutches are not covered under any warranty because maintenance items are not covered and especially there is no way of knowing if the clutch was damaged by improper use.. After speaking to my owner he agreed t replace the clutch as a courtesy to keep good
Being in the car business, I needed a personal vehicle.
The car was as described, the price was fair, and Jason was very transparent.
Besides the initial conversation about the particulars of the car and fees, all contact was thru email.
They are a top notch dealership and disclose everything. They even are holding the car for me for up to 60 days stored indoors until I can pick it up. It is very refreshing in todays day and age to come across a no bull store.
Dec 8, 2020
Response from current dealership:
Thanks Katie. I appreciate the 5 star review. It was a pleasure meeting you. If I can ever be of assistance......Just give me a call:) Thanks again!!
Nov 26, 2020
Salesperson Kelly was great! The vehicle price was too high, it had
some steering and telescoping gas pedal issues and paint job was ok
but it drove well. Entire experience was enjoyable and stress free.
Nov 27, 2020
Response from current dealership:
JoAnn, Thanks so much for your 5 star review. It was a pleasure meeting you. Hope you find the perfect SUV. You deserve it!!! Great to hear you had a good experience here at Baltimore Auto Group even though you did not purchase. Hope to do business with you in the future. Thanks again!!
Bad business at this place...once I got there they changed the price and said other people were interested...they said they were the only place in Maryland that had this car. I told them what they could do with there car.
Oct 15, 2020
Response from current dealership:
We are sorry to hear you had a bad experience, however we tried to sell you the car. The price of the car changed from $27,301 to $27,650 due to an error on the website. We have disclosure that states we are not responsible for errors. The car also is still a great deal, it retails for $30,000. With that being said, we tried to accommodate you the day you were here, as well as when you called back a few days later to purchase the car. Unfortunately the other person put a deposit on the car, therefore we could not sell it to you. This car was the only car of that make and model with the m
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Jun 30, 2020
Kelli was super responsive, very honest and incredibly smart.
Jul 2, 2020
Response from current dealership:
Bob, Thank you for your 5 star review. It was a pleasure to speak with you.
Jun 6, 2020
My dealer was super helpful and informative throughout the entire process!
Jul 2, 2020
Response from current dealership:
Mykerra, Thank you for your 5 star review. It was a pleasure meeting you. Hope you are enjoying your new Honda Accord. Thanks for your business!
They are very professional and they give you deal I want to buy another car from them and recommend people to them
Jul 2, 2020
Response from current dealership:
Thank you for your 5 star review.
Mar 19, 2020
Response from current dealership:
We are pleased to hear that you are happy with your car. We appreciate your business.
Friendly people with a wide range of exotic cars to choose from. Just couldn't come to an agreement on the price of the vehicle I came to see.
Jan 23, 2020
Response from current dealership:
Thank you for taking the time out to give us a positive review. We appreciate you coming to the dealership. Hopefully, we can do business with you in the future. Thanks again!
Jan 20, 2020
The dealer was very quick to respond, answered all my questions, and took me for a test drive promptly as soon as I asked. They were great, I'd go back any time.
Jan 23, 2020
Response from current dealership:
Michael, Thank you for your positive review. It was a pleasure meeting you. Great to hear you had a great experience and would return:) Thanks again!!
I have searched the “entire country” looking for the right one.
Well, I found this one with the unique, “cinnamon” interior along with everything else.
Price, miles, exterior etc.
So, after some discussion, Tom called me back and I believe he is the owner. If not, he must be a
general manager. He called to tell me they were returning it back to whom they bought it from.
Reason being, it will be needing a head gasket job ($4,000) estimate.
Well, I live in Pa. and this dealer is Baltimore. So, they could have easily sold me the car.
They decided to do what’s right!!!!
Every other used car dealer should learn from this.
So while it’s unlikely I will wind up buying something else from them because of distance.
I HOPE anyone who reads this who is closer to their location highly considers shopping there.
Thank you to Tom and Kelly.
You MAY NOT have earned my business but you DEFINITELY EARNED MY RESPECT!
Dec 17, 2019
Response from current dealership:
Thank you so much for your 5 star review. It was a pleasure speaking with you even though you did not purchase:) We pride ourselves in excellent, honest customer service. Hopefully we can do business one day!! Thanks again for taking your time out to write a review.
Nov 28, 2019
Good experience and great sales person Sheila Made transition very smooth
Dec 17, 2019
Response from current dealership:
Carl, Thank you for taking the time to write your 5 star review. We are pleased to hear you had a great experience here at Baltimore Auto Group. It was a pleasure meeting you. Hopefully we can do business again in the future!!
Oct 22, 2019
Kelli responded immediately and provided great follow
up.
Oct 26, 2019
Response from current dealership:
Simon, Thank you so much for the kind review. It was a pleasure speaking with you. Hopefully one day we can do business. Thanks again:)
Oct 18, 2019
Response from current dealership:
Thank you for taking the time out to do a review for us. We greatly appreciate the feedback. We pride ourselves in being professional and having great customer service. Hope to hear from you again!! Thanks again!
Oct 13, 2019
At first this was a great experience then communication just stopped. When I finally reached back out they had sold the car.
Sep 15, 2019
Quick response!
Oct 18, 2019
Response from current dealership:
Clarence, Thank you so much for taking the time to do a review for us. We are glad to hear that you got a quick response and appreciate the positive feedback. Hope to hear from you again!!
Oct 18, 2019
Response from current dealership:
Thank you so much for your 5 star review!! We greatly appreciate feedback from our customers. So glad to hear that you had great service here at Baltimore Auto Group. Hope to hear from you again!!
I did visit this dealership and was pleased with the service I received. I did not purchase this vehicle.
Oct 18, 2019
Response from current dealership:
Thank you so much for your kind review. We really appreciate you taking the time out of your day to give us a review even though you did not purchase a vehicle. Hopefully we can do business one day. Thanks again!
Oct 18, 2019
Response from current dealership:
Thanks so much for your 5 star review!! We are pleased to hear that you had an easy going car buying experience. We greatly appreciate your feedback!! Thanks again and hope to hear from you again!
I purchased this vw bug convertible the sales man Ty was very knowledgeable and helpful. The finance manager Tj did an awesome job with my financing . The lot guy made my luv bug shine . Was an over all great experience will definitely purchase another vehicle. Thanks again Baltimore Auto Group
Oct 10, 2019
Response from current dealership:
Thank you for your review. We are so glad you had a great experience here at Baltimore Auto Group. We value our customers and take pride in having excellent customer service.
Oct 18, 2019
Response from current dealership:
Thank you for your kind review. We greatly appreciate your feedback. So glad to hear you got a good deal here at Baltimore Auto Group. Thanks again!
Oct 18, 2019
Response from current dealership:
Thank you for your 5 star review!!
Jun 9, 2019
Small dealership, but very personable. I knew what I was looking for. Baltimore Auto Group completed the purchase of my vehicle. It really couldn't have been any easier.
Oct 26, 2019
Response from current dealership:
Thank you so much for your 5 star review. We greatly appreciate your business. So glad to hear you had an easy car buying experience. Hopefully we can do business again in the future. Thanks again!
May 16, 2019
good experience hopefully this car is with im lookin for for the summer
Oct 26, 2019
Response from current dealership:
Brett, Thank you for your kind review. It is great to hear you had a good experience. We appreciate you taking the time to review us. Hopefully the car was exactly what you were looking for for the summer!! Thanks again:)
Fast, honest ... easiest car buying experience I have ever had. Super happy with the Mini. Thank you!
Oct 26, 2019
Response from current dealership:
Thank you so much for your 5 star review!!
Mar 22, 2019
Good
Oct 18, 2019
Response from current dealership:
Thank you so much for your 5 star review!!
Feb 27, 2019
I had a great experience! The Salesman Tom was honest and upfront, Sales Associate Keli went above and beyond to make sure the process went well, and the approval process with TJ was effortless. To sum it all up, I am SUPER EXCITED about my new purchase at Baltimore Auto Group and would definitely recommend this dealer!
Oct 10, 2019
Response from current dealership:
Thank you for your review. We are so glad you had a great experience here at Baltimore Auto Group. We value our customers and take pride in having excellent customer service.