BMW of Stratham

Hsu called me within a few minutes of my inquiry and we set up a test drive. I ended up going with a different vehicle, but excellent response. I would recommend work with Hsu. No pressure. Great conversation. Very pleasant experience.

Really good

Promptly responded.

Responsive

Great friendly communication, and everyone was super helpful when we went up to purchase the vehicle. Would definitely recommend.

I really liked the dealer and I really liked the looks of this car.

I saw their listing and should up unannounced, the salesperson was very helpful and got the car quickly for a test drive, I loved the car, but I was in a time crunch to have a car on the road, unfortunately the title was not available in time for me to close the deal, they tried their best to help but I ran out of time. I would return to them again.

Susan was great!

Contact very fast,committed to work for you

Quick responses honest deals. Manager Frank and Jackie really tried for my deal. Thank you

Very professional customer service!

Hsu Smith and Stephen James made it happen. Hsu, the primary salesperson worked with me to secure the terms and answer questions. She was professional and accessable providing the flexibility needed for a unique time delayed and long distance transaction. Stephen James finalize the deal answering last minute questions and referencing me to the sales team for a related timely promotion. A no pressure sales experience that would lead me to recommend this dealership.

This dealership is terrible. They did not help me with info or starting purchase of car, when I live 700mi away didn't give me any assistance as if they did not want to sell it to me sales staff sucked, all the way up to management, didn't return calls, then sold the car from up under me! I wouldn't buy a car from this dealership if it was the last on on earth at this point. THEY GIVE NEW HAMPSHIRE A BAD NAME! I WOULD NEVER DO BUSINESS WITH ANYONE IN THIS STATE!

Great transaction, Kevin and Tom were straight forward and easy to deal with. Thank you! James NYC

They gor back to me with the info I needed

They were very nice and helpful.hopefully next time I can go and check it out for myself.

Fast response

Great experience and got back to me very quickly

Was contacted quickly

Although we decided the car was not a good fit for my son, Stephen the sales agent was amazing. He called me right away and delivered exceptional customer service. He was professional and went the extra mile!!

Great responses from three people involved. Very professional. Wife voted against.

Salesman Dana was helpful, knowledgeable and generous with his time. I will return to this place when I’m ready to seal a deal.

Salesperson was very helpful and responsive in reaching out and answering questions by email as I wanted... worked with Steve by phone and text as well; he was very helpful...

Respectful, courteous, no fluff. Good people and reasonable sales process, one of the smoother car purchases I have had and I've bought lots of cars. I will be keeping them to service my car even though they are 3 hours away - hopefully their service department measures up to the high bar their sales team sets. Lots of experienced people and very genuine in working with me.

Good communication about the car, but I never visited the dealership.

Reached out quickly

I am very happy with my new vehicle, but the process was not without some challenges: 1. They promoted a social distance friendly purchase. When we showed up, No one had masks on. The sales person then thought he was being helpful giving us a tour of the car, touching every part of the inside. When we asked for a disinfectant wipe, his response was "I have never heard of that". When we came back from our test drive, they suddenly all "found masks" and the finance person had one on that did not cover her nose. We felt like they were "making fun" of us because we were taking the pandemic seriously. 2. I experienced "mansplaining" when I asked for their best price. I was told that the car was already discounted $14k. I countered that it was a 2018 model and that no one cares how much the dealer bought the car for and its all about market value and comparable sales. 3, They stated that if an independant mechanic found issues with the car after purchase, they would not help or fix it.

The communication with this dealer were very good

Good

Very informative and friendly.

Excellent salesperson and dealership

Great service from start to finish. I highly recommend them!

Car was as described, dealership was very professional and easy to work with. We bought a very nice BMW.

Staff was helpful and did follow up. The car was not ready for a test drive and was not clean.

The dealer did respond quickly. I wasn't available at the time. Will be in touch soon.

Quick to respond. Could not compete on pricing, though.

Quick and easy

Went to test drive car and car was not in dealer inventory, and was still being serviced.

Vehicle was sold even though I arrived the next day to see it. Sales rep was exceptional though

Vehicle was as described and in great condition. Scot played no games and we purchased the car, as agreed, without much of the nonsense seen elsewhere. No hesitation driving it across the country on purchase. Good transaction. Will check dealer site when next car is needed.

I couldn't be happier with my 2018 BMW X1! I owe it to Michael L. at BMW of Stratham for making it possible -- after advising me about what BMW would be best for my needs and not their wallets, Michael had the perfect one for me. Mike is affable, honest, up front and extremely knowledgeable about the auto business; I could have spent more time just chatting with him, his friendliness and genuine desire to help me was so refreshing! I would highly recommend this dealership to friends and family.

They were pleasant to talk to about the vehicle I was interested in. I didn’t end up purchasing from them, but I would have if I lived closer to them.

This dealership is diligent, but not pushy. Very responsible.

After my inquiry i Got an immediate call from salesman. He never sent me the follow up info/pics i asked for. Also Got an email from manager. He never followed up either. I guess they sold the X5 50i and couldnt give me a courtesy call or email.

Nice people quick sale on the 535 Good dealer personable salesman Ragnar was great

Very professional!

Shawn Ramos - He is the guy to talk to!! Pleasant to work with and will make things happen!

The sales manager was great to work with. They gave me a price lower than I asked. I bought a certified preowned bmw 328d xdrive and have been very happy with it. The sales person was a bit new and didn't know all the answers to my questions but followed up and was on top of it overall to get my car ready. They even repaired minor dents in the car before I picked it up. They made buying the car painless and definitely get the new world of online car buying compaired to most of the other BMW dealerships in New England.

nothing yet haven't find the right car

they where eager to deal but i didnt buy.no awd great experience

Very responsive.

Usual negotiation personnel were nice to Deal with. Bob was a pleasure to do business with. The only draw back is that an outstanding recall is holding up delivery. The service/Parts department should be informed of the ViN of every vehicle inbound to ensure outstanding campaigns can be handled in a timely manner.

Prompt and courteous.

We put in a request to set up an appointment on Thursday and said we would be there that weekend. We were interested in a specific car and inquired on it's availability. The Sales Manager called and left us a message the Friday before at 6:00p (when they close) stating they were looking forward to seeing us in the morning and they had pulled the car out. When we arrived, the vehicle was sold. No call, no apology just a "let me show you what else we have." Is a call so much to ask? We found a car we liked while working with our sales associate. She was great and this review is not a reflect on her. As we were going back on pricing came out to try to sell us the car as they typically do. He was extremely condescending and rude during our interaction. Once he felt like we were not going to get a deal together he rudely walked away without a handshake or closure. I discussed how we felt with Susan. On our way out we witnessed the sales manager screaming at the sales associate saying he was not disrespectful. He was extremely unprofessional and when I mentioned he should not yell at his associates he proceeded to get defensive and proceeded to stand up. If he was my employee and I witnessed such behavior he would certainly been spoken to.and were treated respectful and they were appreciative of our business.Think twice before you shop here. The space is beautiful but clearly the management team does not appreciate their employees or believe in truly providing an exceptional client experience.

Had a great, hassle free experience at this dealership. Contacted them about a car I was interested in and made the 5hr trip to come check it out. I directly worked with Susan who contacted me periodically throughout my trip regarding the status of the car and held the car for me without deposit. Upon arriving at the dealership, the car was ready for me to test drive and all questions were answered thoroughly by Susan and Mike. The price and condition were as advertised, and asking price was reasonable, so purchasing and paperwork was a breeze. I really appreciate their efforts! Thanks BMW of Stratham!

They did contact me unfortunately the car was sold

Car was sold before I got there

Good info

Got an immediate automated response followed by a personal email later during the day. Internet Division couldn't provide any specific data on the car I inquired. Granted, I was calling on a preowned Mercedes and this is a BMW Dealership but anyone in this line of sales should know already or know how to acquire what major option groups are installed on their fleet. In summary, dealership does not keep a well organized or trained staff with respect to their internet sales division.

Car was sold but posted anyway then they tried to rectify by offering me another vehicle. Bob is excellent. Ask for him.

Received a quick response from my online inquiry and was able to see the car a few hours later. Online experience was good however person responding was not at the dealership and did not have much more information about the car than I could find on line. The dealer experience was also good. Salesman, Robert, was very friendly and helpful. Finance office was not well organized. Since I was buying out of state I had to register the car myself, which is not a big deal. The problem was that the finance person did not complete the title application completely and did not have a check waiting for me when I came to pick up the car. Both issues were resolved timely but should not have been an issue in the first place. All in all I felt I got a very good deal and everything worked out well. I would not hesitate to visit this dealer again for my next car.

Really not interested in selling me a car. Indifferent at best

I am overseas and was contacted right away by one of the folks in sales. i was also contacted via email by an internal team member who has set up an appointment. Very prompt responses from all considering the time difference.

These folks were great. If I lived in the area, I would go to them, but I'm way out-of-state and ended up buying closer to home.

Worst and worst dealership ever. Customer service was horrible! Got the paper work signed, but didn't delivered the car on time. I had to void! Every single one, include the general manager didn't pay any respect, professional, and care to the customer. I returned the loaner car for them, and they told me to find my own ride home, so i have to rented my own car from enterprise. What a horrible and nightmare first time experience in my life. Never got treat like that way before. My first car was a used honda that i bought from Honda Autofair Manchester, they treated their customer like king and queen. Not like this BMW Stratham Dealership.