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BMW of Lenox
About Us
Step into a world of automotive excellence at BMW of Lenox, a premium BMW dealership in Lenox, MA, serving the Berkshire County region. With an emphasis on personalized experiences, our dedicated team offers expert guidance, innovative solutions, and superior customer satisfaction. Whether you seek brand-new BMW models, reliable certified pre-owned vehicles, professional BMW servicing, or genuine parts, we tailor our approach to fulfill your automotive aspirations. Stay tuned for our exciting relocation to a state-of-the-art facility in Lenox, MA, coming in fall 2025, where the BMW experience will reach even greater heights. Our commitment to excellence ensures every visit at BMW of Lenox is an unforgettable journey.
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Today 9:00 AM - 4:00 PM (Closed now)
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374 Pittsfield Road
Lenox, MA 01240
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May 24, 2025
Excellent
Jun 16, 2025
Response from current dealership:
Thanks for the feedback, Stephen! We're glad your experience at Audi Pittsfield was excellent.
Wouldn’t discuss pricing unless I came in to the dealership, I live 5 hours away. The least transparent dealership I contacted.
Apr 23, 2025
Response from current dealership:
I apologize for the inconvenience you experienced with our pricing policy. We strive to be transparent and accommodating, especially for those who are not local. Please feel free to reach out directly so we can address your concerns more effectively.
Thank you,
Mark Hoch - General Manager - 413-443-4702
Thank you,
Mark Hoch - General Manager - 413-443-4702
Mar 2, 2025
Although we did not find a vehicle and CB purchase out salesman Collin was pleasant and professional. Answered all of our questions. Straight forward with no nonsense. I recommend this dealership based on out experience with Collin.
Mar 18, 2025
Response from current dealership:
Thank you for recommending Audi Pittsfield! We're glad to hear that Collin provided a pleasant and professional experience, even if the perfect vehicle wasn't found this time. We appreciate your feedback and hope to assist you again in the future!
Jan 6, 2025
They were great. Impressive communication.
Jan 7, 2025
Response from current dealership:
Paul, thank you for your positive feedback for our Audi Pittsfield team. It was our pleasure to assist you with your automotive needs!
Best car buying experience I've ever had! Our sales man Matt went above and beyond. Definitely was worth the 2.5 hr drive.
Jul 11, 2024
Response from current dealership:
We're delighted to hear that Matt made your car buying experience at Audi Pittsfield worth the drive! Thanks for sharing such positive feedback. Enjoy your new vehicle!
Jun 29, 2024
For an out of state purchase, this dealership shined and delivered exceptional customer service. I have to say that everything smoothly from price negotiation to vehicle acquisition. Christopher Patrick was great at communicating and Isaac Homstead was fantastic even though we only met in person at delivery. All in all it was worth the 2 plus hour drive. Thank you to a fantastic dealership.
Jul 1, 2024
Response from current dealership:
Peter, we're delighted to hear that Christopher and Isaac made your out-of-state purchase experience exceptional at Audi Pittsfield. Thanks for making the drive and sharing your positive feedback!
Show older dealer reviews 12
Mar 13, 2024
Awesome fast response
Mar 13, 2024
Response from current dealership:
Dan, thank you for this 5-star review of Audi Pittsfield! Have a stellar day!
The dealer made the process easy. The vehicle was purchased after a test drive and the numbers being right. Laura was a fantastic sales person.
Jan 9, 2024
Response from current dealership:
We're glad to know that you found the process easy and Laura was able to assist effectively during your sales experience. Thanks for choosing Audi Volkswagen Pittsfield - Berkshire BMW, we appreciate your positive feedback!
Sep 8, 2023
Response from current dealership:
It was our pleasure to assist you. Thank you from all of us here at Audi Pittsfield!
Aug 29, 2023
Response from current dealership:
Jeff, congrats on your new ride, and thank you for choosing Audi Pittsfield! We hope you enjoy every mile.
I am giving two stars because the representative I dealt with was and has been very kind. It's too bad that the car I expressed in had the price raised upon making an appointment to see it. I am sad to say we will probably take our business elsewhere at this point. Not a great sales tactic.
Jun 9, 2023
Response from current dealership:
Thank you for taking the time to leave feedback. I am sorry that this visit was disappointing. We appreciate your kind words regarding our representative. We strive to offer competitive prices in the current market but understand your frustrations here. It's disappointing that we lost your business, but if there is anything else we can ever do for you, please reach out. Thank you, Tim Parker - General Manager - 844-327-7796
May 15, 2023
Laura is an excellent salesperson. Facility is clean, staff friendly and helpful. Would
definitely recommend them.
May 15, 2023
Response from current dealership:
Renee, we appreciate your feedback on Laura and our facility here at Audi Pittsfield. Our team strives to provide our customers with helpful and friendly service. We're glad to hear we met your expectations, and thank you for recommending us to others!
Aug 8, 2022
Response from current dealership:
We are so glad we earned your business, thanks so much Brian!
Very professional, fair negotiation, and expedited everything very fast as I was on a time crunch. I only like to deal with dealers that are reputable and stand behind their vehicles and service so I’ll definitely purchase from them again.
Jun 13, 2022
Response from current dealership:
Thank you for your confidence in Audi Pittsfield! We are grateful for your five-star rating and business. Enjoy your new Audi, and we look forward to seeing you again soon. Until then!
May 29, 2022
Experience was very positive. There was no pressure to buy. Danny did a great job.
May 31, 2022
Response from current dealership:
Thank you for the great review, Edward! We appreciate your business and are glad to hear that you enjoyed your time working with Danny. Congrats on your new vehicle, and we hope to see you again at Audi Pittsfield!
May 12, 2022
Response from current dealership:
Thank you for the great review! We are glad to hear that you had a successful experience working with the Audi Pittsfield team. We appreciate your support and hope to see you back!
Wanted to sell a car with major noticeable damage at no discount… the car hadn’t sold, and was on the lot and got damaged
Apr 19, 2022
Response from current dealership:
Hunter - I'm sorry to see the low rating. We take pride in the vehicles we sell and strive to deliver a fair value, so it's surprising to receive this feedback. I would appreciate the chance to look into this situation further. Please give me a call when you have a free moment. Thank you, Scott Rose - General Sales Manager - (413) 241-6445