BMW of Columbia

Great sales and finance experience.

Dealer wasn't obtrusive and answered what I needed answered and understood I was looking at another 550 because of the color. If that falls through I will definitely get this one.

Representative was very professional. Contacted me and updated me when vehicle was sold.

I ended up buying the 2016 Range Rover TDV6. If you have the chance to deal with Ed Doherty - do IT. He was wonderful through the whole process. Brand spanking new building with plenty of helpful folks to assist.

Great service

Great experience, very helpful and completely understood my concerns with this car being that history shows 6 owners which to me is a red light. Also my bigger concern is that the seats at this level of a car do not have an adjustable lumbar support. Overall, would do business with this dealer even though I live miles away in Charleston SC. Still considering this vehicle.

Womderful

It was awesome! I bought this car!

Quick response and great follow up.

Good communication, straight forward and easy to deal with.

Good communication

Courteous and fast transaction! Zeke (salesperson) and Terrance (finance) are highly recommended when dealing with this establishment!

Great customer service

I contacted them about this Q8. Informed them the car didn't have the options they were advertising. About a $10,000 difference in options. They verified I was right which meant I wasn't interested. They also thanked me and said they would change the add. Instead, they lowered the price but left the details the same showing the car has expensive options it does not have.

Phenomenal service between Austin and Jeremy working together as a team to finalize the deal with my new beauty! See you both again in 2 years!

I made contact on a Thursday. Finalized info on Friday. Sent my trade info and pictures. Made sure the car I was interested in buying was on the lot because I was driving about 2 hours on Saturday to buy the car. They made an appointment for 11 am and I confirmed. Arrived 11 sharp and he salesperson I was supposed to see wasn’t there. The car I was there to buy wasn’t there. They lied to me initially saying the salesperson had stepped out. The car had been taken home accidentally, but would be there in 30 minutes. I told them to go ahead and look at the trade and thirty minutes was ok. 30 minutes later there was no car. I asked where is the car and then I was told another salesperson was about to go pick up the car. I asked how long would it take and he told me 45 minutes. At that point I had been here an hour so I asked for the fob to my car and left. I emailed the GM and he blew it off. Mistakes happen but there is no excuse for lying about it to your face.

Very friendly, would enjoy doing business with them.

Very good experience. Responded quickly and were very helpful.

BMW of Columbia kept in touch in a non-aggressive way. I found their representatives to be professional and helpful.

Great customer service, attentive and very courteous.

Great dealer to work with. Will consider buying from them when we need another auto

Dealer call often

Good serving

Awesome service awesome ppl

Great Experience!

Internet sales and the actual dealership not on same page. Internet sales said car was available. As I’m on my way there salesman called an stated car was sold. Driving from North Carolina I must add.

Very good with contact and information

Had an awesome experience at BMW of Columbia. Bryce Clifton was my sales person. He had all paperwork prepated ahead of my arrival which made the car buying purchase smooth and painless!!

Very helpful. Provided all of the information I needed to make an informed purchase. Since was an online purchase I can only comment on verbal communication which was very good on every contact! Thanks Donovan, seemed like I had an advocate in Columbia, SC!

amazing. ended up buying the car. sales was full of fantastic people

Easily the best car purchasing experience. No pressure, transparency, and willing to work within your limits

Great!

They donot honor appts. I was 1st to call about this listing, spoke to 3 people presumed to be at dealership, come to find out 2 were in Texas and a service advisor even called me personally to let me know he moved it to the front of the line to go thru service inspection so that I could test drive it. I spoke to a rep last time at 5:30 evening before our appt the next morning. He said he didn’t know if it would be out of service to 6pm. I called the next morning right before appt at about 8:30am. Come to find out they sold to a colonel at 6:30pm evening before. The vehicle was sold from underneath us. Not even an opportunity to purchase by phone or a phone call of any kind. No way to do business. I spoke to the GM who of course was apologetic but affirmed that this is how they do business, they donot hold cars. I explained that a courtesy call would have been nice and that I would have purchased via phone. Every indication I had was that vehivle was still going they service.

Excellent follow-through.

David was very awesome and easy to work with.

They were very friendly but they gave me someone who was new. I thought I would get a better deal on the car. This car has had a accident even though it wasn’t reported on carfax.

Terrible, had an appt. For 10 am on Saturday morning . Less than 30 minutes from their door steps , they called to say they sold the truck last night. POOR CUSTOMER SERVICE

Good communication

Contact this dealership felt like the 1st gentleman was not willing to work out a deal of at least 500.00 dollars off,I replied to a email from the general mgr.and someone follow asap work out what I felt was a good deal only to find when I call the gentleman he inform me a 2021 X3 got hit by a deer what is the odds buy no one seem to care about suggesting another vehicle the last gentleman told me he would check but never follow up

People were polite when we got to the dealership, called and found that the Q7 was available, set an appointment drove to dealership to find put the Q7 was already sold. Drove 1hr and 15mins, so we were not to thrilled.

Best car buying experience! Zeke was amazing to work with- I highly recommend!

Very responsive and set up an appointment to test drive

Set up an appointment to see this vehicle on a Friday and we test drove the car and walked out owners within 2 hours. Everyone here was very helpful and made the sales process an easy transition.

Contacted me immediately and follow up contacts.

Sales team was excellent. Very helpful, courteous and professional. Stayed in touch with me through the process... not pushy. Only complaint. Car was not as clean as I expected when delivered. But maybe I expected too much to have interior clean

Car was advertised for sale. Was told it was on the site. Drove all the way to look and the car actually had been out on loan and a week later apparently still is. Dealer has not contacted. Oh, and the dealer had already accepted my offer on line. I have it in writing.

I called this dealer right when a 440 convertible appeared on car gurus. The sales manager was responsive, sent me photos immediately, and offered me a very fair price. We test drove it 1-2 days later and bought it at the price he offered over the phone (even though it was a good bit lower than the asking price). No haggling. No issues. Highly recommend.

Dealer responded but the vehicle had already been sold though it was listed in CarGurus snow their website.

got a form email. Emailed questions were not answered.

Salesman told me that he would check into freight rates to Oregon. Never heard back

I never talked to the dealer, but the dealership called me and left the massage with all information about the car I liked.

Wonderful experience and I got the car that I wanted. Thanks again

Negotiability poor...but prompt contact.

Honest and trustworthy

Friendly, kind and prompt service

Last week after searching for a good used car, I made a purchase at BMW of Columbia. From beginning to end the process was smooth. Everyone was so nice, knowledgeable, helpful and accommodating. If you are in the market for a new vehicle, I would recommend this dealership. I'm very pleased with my purchase. I know that I will be going back in the future.

Top notch staff, very nice dealership.

Still working with the dealership however it been a great experience so far. Scotty has been very helpful.

Responded promptly

We didn’t buy a car there however the contact was very helpful and I will certainly consider them for a future purchase.

Yes they let me know about the vehicle, but it was sold

They have contacted me. I chose a different vehicle.

Was in contact for this car but poor communication allowed it to get sold under me!! Was a little upset, such is life.

Robert Peterson was extremely helpful n professional in my acquisition.

The dealer responded quickly and provided some history on the ownership of the vehicle. They provided some detail on the options and how the warranty works, in this case, because of the low mileage. I decided to wait before making a purchase. I would definitely like to do business with them in the future.

Zeke was very helpful and still very helpful in helping me search for a car

We called to buy this car , they said they had it and someone would get back to us. My partner called seperately. They told us both the car was available. No one ever called back for either of us to buy it. Told them I was paying cash. Called the next day , same thing. 2 mornings later the same car is marked down another $500 on Car Gurus. Now it is already $1200 under market. We both call again they say yes they have the car and come on in to look at it. Issue is its a 3 hour drive. I wanted contract and told them I would give them $1000 deposit. Again they say someone will call back. No one does. Call that night and opps car is gone. Obviously they were playing games using this car as a loss leader to get you in the door. As 6 times we called to buy the car over 3 days it was on Car Gurus.

Increased price of the vehicle by a 1000 dollars from one of their three dealerships. Would not honor original price.

The worst ever. I called BMW and told them I was interested in the car and that I was 1:20 minutes away. Had them send over the buyers order to my bank which approved. Remember i called them so they didn’t have to do anything but take a check. I was already financed. Got to the dealer and the car was still dirty. Asked me to pick up the check in my car but wanted someone to ride with me. This is already my car before I arrived. Why did I have to a white man ride with to pick up a check the was made out to BMW. Got back to the dealership and spent 4 hours in the dealership and they didn’t have to finance me. I was in my bank for 36 minutes signing papers. Lawrence the salesman never showed me how to work anything in the car and they only had one key for me. I spent 23,000 on a car with one key? Yes! Lied and told me my key will be to me in 3 days. No key yet!. Today is the 14th and I still don’t have a key. RACIST COLUMBIA. other BMW’s I went to treated me like the car I purchased!

Prompt, could not come to terms.

They ready sold the car we want, but in the email the saleman say the car was avaliable. Then my husband and I went to see a car that was sold?

Responded right away

Great experience with dealer.

Very professional! Sales staff was helpful and honest. Good experience!

The Salesman and Finance person were both personable and easy to work with. My wife and I were very comfortable.

Easiest car purchase ever!

Very good experience!! Professional and didn’t pressure to buy!!

Very responsive dealer

Very professional ,do everything they can to help you.

Made sure I got information before I even asked for about any programs when was the best time to come test drive and more

Very good

This dealer was very helpful and as a matter off fact, we did work out a trade. I am happy with the trade and I hope they are. Nice people. Very helpful. I will come back to CarGurus when I am ready to trade sgain.

Very helpful internet contact

Excellent experience, from start to finish!

Immediate response and call back. Although I went with another company due to pricing, they did make an attempt for my business and that's extremely rare this days. Being in the military integrity is very important and not seen often in civilian culture. Good performance should not go unrecognized. Thank you for your help. Have an Army day. 75th Ranger Regiment.

Was very helpful and curious.

They called immediately and have kept in contact. Hope the car is there June 1st because I want to buy it!

Fast response

Very helpful and very responsive

Very pleased. They were very prompt.

Did not buy the car, but sales was very helpful.

I was scheduled for an appointment to see the vehicle I was interested in, and was followed up to confirm that appointment as well. I was informed by the initial appointment setter that I would be called back if the vehicle was sold so as to save myself the trip. Once I arrived for the appointment, I was advised to wait, and later learned the vehicle had already been sold.

Although I did not follow up with them, the emails showed they were very interested in selling the vehicle.

They were very helpful, answered all of my questions, and even sent me pictures of the car inside and out.I ended up purchasing this car, and when I got there, they even had a big red bow on it!! Very thoughtful, it made the experience very comfortable!!

Dealer responded quickly and walked me through their process.

Dealership salesman was quick to respond. He was very helpful in sending photos and answering all my questions.

These guys went over and above to make sure I was happy with my used car purchase.

Personable salesman, unfortunately Truck was not what I needed.

They waited about a week before responding and never said anything about any specific vehicle, just wanted me to come visit in person and check out their inventory. Using the online inquiry through your page was totally a waste of time for me.

The salesperson was very nice and informative and gave us all the information we needed and was overall very helpful.

What a great group of professionals. They replied quickly and were very courteous and helpful.

Zero rating, the dealer confirmed the car available but after driving 2 hrs to showroom dealer said it was already sod, why waste others time?

Excellent staff and quality service

Good experience talking with salesman. Although I didn’t end up buying the car I was interested in, he was very helpful and prompt in his replies.

The salesman went above and beyond in supplying us with information on the car we were interested in. Sent extra pics....a couple of videos and even test drove it for us!! We are travelling to Columbia this weekend to purchase. Excellent customer service!!

Great experience. Willing to work towards my objectives. Friendly and very knowledgeable, especially Zino Robertson. I would definitely recommend BMW of Columbia to any of my friends.

They were a great help and helped me buy my first car

Didn’t get the car, because it was under contract with another buyer..

This was the BEST!!! car buying experience I ever had, starting with the sales person Jeremy Easterling was awesome from the beginning to the end he was very helpful, knowledgeable, personable, funny and most all very honest and most of all professional. And the rest of the team his sales manager played a very big part as well, I can only say good things about the whole process it was great. For the people that reads this survey, if you are in the Columbia, Sc. and in the market for a new or used vehicle go to BMW of Columbia, you will have the best experience of your life. Ask for Jeremy Easterling and get ready for a team of Professionalism.

Fantastic experience with this dealer and I purchased my 650 I from them. 1st rate follow up, knowledgeable, and extremely helpful in the purchasing experience. Ask for Jeremy, he is the best. I will buy again from this store!

Wonderful customer service

Very attentive, highly recommended

Good

I just want to say Colby was an excellent salesman! He was so helpful. Went above and beyond and sent extra things about the car. Very fast responses. If you need to buy a car, Colby is the man to talk to!! Unfortunately, we couldn't get the price we needed so we had to pass on the car. But I will always keep him in mind for future car purchases. 100% satisfied with the customer service I received.

Very satisfying experience

Was very satisfied with the customer service at BMW of Columbia. Would recommend them to any of my friends.

I inquired about this vehicle the day it was listed. The dealership didn’t return phone calls and appeared disinterested in working with us. Four days later, the dealership finally exchanged good information and once I was ready to make an offer, I was told the car was sold. I felt like their approach was extraordinarily unprofessional.

They told me that if I financed, then the car would be $58,777, but if I bought or leased, then the price would be different. I asked how much the lease would be, and they told me.... $950 a month!!! Or over $63K if I paid for it out of my pocket. When I pointed out to them that they advertised a completely different price, they told me "Everybody does that".

The staff is very quick and responsive. I would buy a car from this dealership. Great customer service and follow up.

Answered Very quickly...So Far Very Good

They answered my questions and responded quickly.

Everyone at BMW Columbia was great and easy to deal with. They were able to get my questions answered as well as add other information may not have thought of. The experince went so well I bought the vehicle that day, which was my first and only day of seeing the X5. Best vehicle purchase I have ever had. C

Very helpful.Unfortunately vehicle problems prevented us from coming down to look at the car. We found your staff to be very helpful.

I was contacted in a timely manner and referred to the manager. The manager sent a nice video introducing himself and told me he would send a video of a walk around of the vehicle once it was cleaned up. I never received the video and was later told that the vehicle I was interested in was no longer available. However, I continued to receive email updates about price changes for the same vehicle through Car Gurus for the next 4 days. Might be a good idea to update sales so as not to waste people’s time.

The staff was very nice especially Zion. Great crew.

They followed up quickly. We made a deal over the phone. Drove to Columbia to pick up the car. Slow check out. Very accommodating with the agreed deal.

made fast contact. very helpful

A salesperson contacted me the next day; I was very pleased with the service I received on my initial contact from Michael Hart; therefore, I purchased the vehicle. I was disappointed with the service after the sale after speaking with the manager, Charles at this location.

Very helpful with everything I asked for. Call to check on the status.

good communication

They were prompt with their response to my inquiry.

Great

Great experience

Aweomse from start to finish. If it was not a 2hr ride we would have bought from them. Sales rep was ON IT!

great response but bought a Mercedes SLK 350 locally.

Skylar sent me videos & all kinds of helpful info since I was showing long distance. He even pointed out flaws he thought might concern me. When the car I was interested in sold for more than I wanted to pay, he spent a day sending me links to other cars at other dealers and that was so helpful. Awesome!

Very prompt response. Very good experience. Quality dealer.

Responded quickly and followed up. No negotiation was available.

quick follow up

Very responsive

I was contacted immediatly. I purchased from another business but, I was very pleased with the professionalism and couteousneas.

Vehicle was not ready to be seen after making appointment and driving an hour. Drove another car while waiting. Negotiations were what you expected. Price came down after we left dealer.

The best dealership I have ever worked with. They sold the vehicle before I could get down to see it. What did they do? Contacted me after making arrangements with one of their competitors to see a similar vehicle. How good is that!!!

They did a good job I got the truck I was looking for

The only picture of the car the dealer had posted ,was one of the console. Emailed them and asked for other pictures , all they did was suggested I drive 4 hours to their dealership to look at the car. Will definitely not deal with these people. Thank you.

I was contacted quickly and received a fair response .

Fantastic

Excellent group of sales representatives. Would definitely recommended this dealership. Very pleasant car buying experience.

Chad and Bon are awesome

Dealer sold the car out from under me. I wasn't local and made an appt for the next day. He sold it that afternoon. I guess that's his job but don't trust them.

Great! 5 stars

Contact on Friday Feb 12, 2016, drove up that afternoon and drove the car I wanted home.

Respond quickly just wasn't sure at time

Top of the line. 5 stars

I worked with Glen and Peter there. They were very helpful and the transaction was very smooth.

Very honest and helpful. They sold the car i was interested in. But they really kept at it making sure they had done all they could to satisfy me. Although im not looking for the 2007bmw but yet the 2000bmw the stiil did a good job with handling their end.

Quick email and phone call response.

Excellent response

Very quick response, car did not have NAV. so still looking.