BMW of Charlottesville

I highly recommend their team if you’re looking for a vehicle! I actually ended up purchasing this car! They were very helpful with the credit application and with getting me all info I needed to make sure the process went smooth. They even gave me a ride from Richmond to the dealership so I was able to drive the car home. Overall, I give them a 10 out of 10!

Corresponded back and forth w initial flow rep who replied after I expressed interest through the CG link. Emailed her I would like to buy the car and she went ghost. Waited, left vm, emailed again and diff sales manager responds to reps email and stated she would forward over to financing, asked for my schedule so they can have a good time to contact me. Noone ever contacts me. Called dealership, lady that answers the phone ask have I been in contact w anybody about the car, I give her their names and she says oh they're in corporate and I'll transfer u over. Talk to sales guy for a couple days trying to buy the car then he stops responding, I leave vm. Following wk he emails "sorry another sales guy sold the vehicle to someone." The car is relisted days later and I get a vm asking if I'm still interested. I call back stated I will still buy -1000, he puts me on hold to check comes back and says sorry car sold. Car is now relisted on CG at another dealership diff state +2500 miles.

Initial contact but then stopped communicating.

Domenique was excellent. Great customer service.

Great!

Very friendly sale staff, They where very helpful and we made a deal

Great communication.

I had financing all lined and they knew this from capital one We were corresponding for a few days They ran my credit and verified everything but Wouldn’t take my deposit on car to hold it. Manager even said I was his strongest prospect. Still wouldn’t take the deposit of 1000 to hold the car. By the time they did decide to take my deposit I was congratulated by sales manger on the phone on my purchase. Twenty minutes after that call I was called back by a salesmen who said the sold the car to someone else. I couldn’t believe it. I know the car game is shady, but this is sad.

The sales staff was very helpful and made my car buying experience stress free.

Great

Friendly and prompt in returning calls

They understood I won't be able to purchase for several weeks due to finances.

Helpful

All the dealers are great

The internet sales manager and a salesmen replied very quickly. They were very professional and presented their best price on the vehicle. I was very impressed with their very competitive prices and their willingness to earn my business.

The BMW dealership in Charlottesville was second to none. The test drive with initial meeting was welcoming and the Sales Professional (Jan) I was working with was extremely knowledgeable and very thorough in specific details. I would refer everyone to Jan @ BMW Charlottesville Va.

Great!

Very nice to deal with.

great Experience. Staff very responsive. The enternet sales manager Todd W. Was great. The whole process went smoothly. I drove 4 1/2 hours to the dealership. There was no time wasted once I walked in the door.

Excellent, very professional

Good experience overall but I didn't realize their quote was for a service loaner car with 2200 miles on it. I asked for a new car, not a service loaner and they complied.

The experience was average. At the time the dealer contacted me, the car had been sold. ( DISAPPOINTED ) They tried to push other cars on me but no luck.

Very nice staff. Good experience overall. Would recommend them!

I did not end up buying a car from them because of some other difficulties with my current car but they were very professional and prompt. No complaints whatsoever.

I advised that there was a conflict in the description... one part of the ad suggested it was automatic, another said standard. They quickly cleared that up and offered to set a test drive. I am in New England so that is not something that can be scheduled overnight. Bottom line... very responsive and provided the information I wanted... including a CARFax.

Car was as described and our sales rep was very attentive!

Great communication.

They were very helpful in answering my questions.

This dealer (sales and service) department really aren't customer friendly. The sales department isn't eager to make meaning full deals to satisfy prior customers. As soon as you buy a car and take if off the lot they are no longer concerned with you as a customer. God forbid if you want to trade up to a newer car, they routinely low ball the value of your car even if you purchased it within the last 6 months. I can no longer recommend them to any of my associates as a place to purchase or service your BMW.

they were helpful in returning money for a car that we purchased but within 2 days were dissatisfied. Very friendly and tried to fix the issues.

Incredible customer service. even shopping for a different car they have really good trade-ins because people want to drive a bmw and traded in a very good used vehicle.