BMG Auto Sales

Our inventory passed safety and smog, brake and tires are over 30%, unfortunately they are not new since it is a used unit w/ over 150k miles on it.  However, we do have newer vehicles on sale if you are interested in newer units.

We are sorry about your experience here at BMG, we do carry newer inventory as well, some high mileage vehicle are not perfect, but still good runners, we look forward to earning your business in the future.

Dear Jay Smith Jr, once the online credit app is filled out, it gets to a pool of lenders, you checked the box where authorization is given to run your credit.  Unfortunately, we dont have a say in which credit lender will run your credit.  

We are sorry that the vehicle your interested in was sold before your decision on it could be made.  We do offer customer to leave a Deposit to hold the vehicle.  Unfortunately, we must honor first come and first serve basis.

Thank you for the great review, Kathi. Please come visit us if you need anything else, be it service or sales!

Best,
Al Zarate | finance@bmgautos.com | 408-771-1328

Hi Chima,

We are sorry things did not work out, after checking with our finance department, we came to understand that you were definitely preapproved based on the information you provided in the credit app, however, the final approval from the lender also requires your supporting documents, without them, lenders will not honor their pre approvals, we are the selling dealership, we definitely want to sell you a car, but lending structure is something outside of our control, it is strictly a contract between you and the lenders, so what can not shrink down the list of things that they requir

Hi Chima,

We are sorry things did not work out, after checking with our finance department, we came to understand that you were definitely preapproved based on the information you provided in the credit app, however, the final approval from the lender also requires your supporting documents, without them, lenders will not honor their pre approvals, we are the selling dealership, we definitely want to sell you a car, but lending structure is something outside of our control, it is strictly a contract between you and the lenders, so what can not shrink down the list of things that they require.  Sorry about your time lost, but you were to have the supporting documents, everything looked like a "drive-away" that day.  Thanks again for considering our inventory, we hope more competitive lenders would come in for buyers in the market, so we can sell more cars!  We are looking forward to doing business in the future Less ...

Very sorry that we are unable to get you the vehicle that you wanted, we sincerely appologize.  That's why we encourage potential buyers to fill out an online application before they come on down to our dealership, some customer are reluctant on filling out their information online, and for security reasons we can not take info over the phone, to better protect our customers' privacy, so that left some customers must come on in to our dealership to fill out forms manually and wait for an answer from the lenders.  It really depends on the individual's credit score to determine the qualification

Very sorry that we are unable to get you the vehicle that you wanted, we sincerely appologize.  That's why we encourage potential buyers to fill out an online application before they come on down to our dealership, some customer are reluctant on filling out their information online, and for security reasons we can not take info over the phone, to better protect our customers' privacy, so that left some customers must come on in to our dealership to fill out forms manually and wait for an answer from the lenders.  It really depends on the individual's credit score to determine the qualification process speed.  We are sorry that the lender ultimately wanted you to put half down as your initial down payment, but we are not the decision maker on that, it's solely based off your credit score.  Again, we apologize that we couldnt get you into the car of your desire.  Thank you for giving us the opportunity to work with you. Less ...

Hi Ernie,  I am sorry to hear that you didnt have a pleasant phone conversation with our sales staff.  I believe what they are trying to do is to cut down your wait time and having to fill out forms at the dealership, and also with your information filled out online, they are able to tell you exactly which lenders and interest rates they are able to get for you, otherwise, they are just guessing for you, which can be misinformation to you, which often results in miscommunication and leave customers even more unsatisfied.  I sincerely apologize on behalf of our sales staff, and I am hoping that

Hi Ernie,  I am sorry to hear that you didnt have a pleasant phone conversation with our sales staff.  I believe what they are trying to do is to cut down your wait time and having to fill out forms at the dealership, and also with your information filled out online, they are able to tell you exactly which lenders and interest rates they are able to get for you, otherwise, they are just guessing for you, which can be misinformation to you, which often results in miscommunication and leave customers even more unsatisfied.  I sincerely apologize on behalf of our sales staff, and I am hoping that you would come on down to our store and give us a face to face opportunity to better service your car buying needs. Less ...

I'm sorry you were not aware that vehicle price does not include fees. Just as a F.Y.I fees are not included because no one could know what the buyers tax rate will be until knowing where the car will be registered. Example: Why would someone pay 9.75% vs 7.75%?  Also there are perks to private party however there are costs customers don't understand that might cost them much more money than the savings being calculated like for example: Ordering the vehicle history report (cost $40) that are free to customers at our dealership and a Safety Inspection report that most private party buyers don'

I'm sorry you were not aware that vehicle price does not include fees. Just as a F.Y.I fees are not included because no one could know what the buyers tax rate will be until knowing where the car will be registered. Example: Why would someone pay 9.75% vs 7.75%?  Also there are perks to private party however there are costs customers don't understand that might cost them much more money than the savings being calculated like for example: Ordering the vehicle history report (cost $40) that are free to customers at our dealership and a Safety Inspection report that most private party buyers don't do (Cost can be anywhere from $100-$200 for an inspection that is also included in a dealership purchase). Of course everyone knows that you must still handle all DMV-related fees and state-mandated sales tax. So the difference is not so much considering the value . Last in all our Ads we do disclose that vehicle price Does Not Include DMV and Fees maybe you over looked it but everything is disclosed in writing. ~ * Price also does not include finance charges, finance fees, lender fees, taxes, gov. fees and other sale related charges. BMG AUTO SALES~  Hope you consider us again if you do decide to buy from a dealership ~ Thank you again for considering BMG Auto..... Management    Less ...

Sorry your inquiry was handled to your satisfaction, due to high volumn of inquries, we have external marketing team handling much of the automated chat messages for us, the point is to give our information to the customer that are inquiring about a vehicle or service, or anything really, so when customers contact our dealership, a skilled, dedicated staff would be available to better answer your questions w/ details and answers that online marketing team wouldnt be able to.  Please pardon the marketing trend that is ongoing in today's market, but as a dealership, we also have to be online hea

Sorry your inquiry was handled to your satisfaction, due to high volumn of inquries, we have external marketing team handling much of the automated chat messages for us, the point is to give our information to the customer that are inquiring about a vehicle or service, or anything really, so when customers contact our dealership, a skilled, dedicated staff would be available to better answer your questions w/ details and answers that online marketing team wouldnt be able to.  Please pardon the marketing trend that is ongoing in today's market, but as a dealership, we also have to be online heavy in order to get our presence across the net.  Thank you for your inquiry, if you ever decide to stop by or come on in, I can assure you that you will find a good quality used car here. Less ...

Hi, this is Mike from bmg auto sales, sorry about the center console, recently i spoke to Jay, he told me he did fix your center console of your car. if you have more concerned, please feel free to contact us. thank you being our velue customer.

Hi Jena, Thank you for taking your time write us a review, we are so happy to help you out with your new car. enjoy your new car, any questions feel free to contact us. again thank you for your business!

Hi there, my name is mike, i am the manager of bmg auto sales, sorry for what happened, just be honest, you only told part of the story on this review, the only reason you put deposit because you said you will come back next day to make cash deal, that's why we took the deposit. we don't play games with our customers. we try our best to help our customers.thank you for your review!

Thank you for your business! hope we can help you in the future too. again thank you!

its so nice doing business  with you, we try our best to make our customers happy. enjoy with your new bmw. thank you!

hi Carlos, sorry that you have to put 7500 down on that car, base on your credit and year of the car the bank needs you put that much down, we want to do business with you and every customer, sometimes we can't make decision. again sorry about that! hope we can do business in the future. thanks!

Sorry if you ran into one of our busy days here, I appologize for the unsatisfied experience you had with us, I sincerely hope that you would give us a chance to provide better service for you in the future.  Thank you.  

Which Salesman?  Did you mention that you responded to the daily special ad?  you have to let them no what you saw online, sometimes there are specials going on online.  Please communicate with our sales staff to clarify.  Thank you for your bad review for nothing, could have just talked to us first..... why destroy our reputation over something that you can just simply communicate and find out??????  What car are you looking at?  Is there anything we can do to help now?  I asked every sales person here, and no one talked to anyone named Andres.... Who are you?  When did you come by?

Sorry we are not a Franchise lot with 100 People, thank you for your understanding.  Hope you find your show room car soon.

Vehicle has been 100% refunded..... Jun 6th, 2016.  Customer signed fully satisfied statement

Unfortunately we can not finance anyone, you happen to have a very challenging credit score

Sorry you had a horrible time, our prices are very competitive, sorry if we dont detail the car inside and out, but instead we put all the money on the mechanical side, we thought used cars are better if they are running, not look sharp and need tons of work.... hope you find your showroom car.

We specifically labeled it salvaged, but said in the description that it still looks like new... What is wrong with that????

Our prices are very competitive, as seen on many websites.  How do you know there is sawdust in the motors since you never bought or test drove nothing cause you cant qualify for anything, dont be angry just because you cant afford it....