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Closed Today (Sun)
Avon Auto Brokers
About Us
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Today 11:00 AM - 4:00 PM (Closed now)
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159 Memorial Drive
Avon, MA 02322
Our Amenities
- Amenities coming soon!
Service Info
Service Hours
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Nov 20, 2025
Response from current dealership:
Thank you for bringing this to our attention. We apologize for the lack of communication regarding the Cayenne and understand how frustrating that can be. Please reach out to us directly at (508) 584-0577 so we can assist you promptly and ensure you get the information you need.
Nov 20, 2025
Response from current dealership:
Thank you for reaching out to us! We appreciate your feedback and are here to assist you with any questions or concerns you may have. Please let us know how we can help you further!
I have not been able to get to this dealer because of medical issues, but so far they’ve been 1st class in communication for over my two weeks of problems! My interest is very high, and they are aware of my problem and have been patient and caring thus far. It is very likely that I’ll purchase my vehicle from them.
Nov 20, 2025
Response from current dealership:
Thank you so much for your kind words! We truly appreciate your patience and understanding during this time, and we're here to support you every step of the way. We look forward to helping you find the perfect vehicle when you're ready!
Overall the experience was awful! The salesperson who dealt with over the phone seem disinterested. The were supposed to run a soft copy of my credit report for pre-qualification instead ran a hard copy, which I'm fighting to get removed
Jul 15, 2025
Response from current dealership:
Hello, at Avon Auto Brokers, we value transparency, and we understand it can be frustrating if expectations around credit checks are unclear. Please note that lenders require a hard credit inquiry to secure financing approval when purchasing a vehicle at any dealership. Based on your review, we do not see a record matching your information in our system. If you believe you worked with us, please reach out directly at (508) 584-0577 so we can look into this and work toward a resolution. We appreciate the opportunity to address your concerns and improve your experience.
Jul 15, 2025
Response from current dealership:
Thank you for your feedback.
Jul 15, 2025
Response from current dealership:
Hello, thank you for taking the time to share your feedback. At Avon Auto Brokers, we price our vehicles based on market value, vehicle condition, and history to ensure our customers receive quality vehicles at competitive prices. We understand pricing concerns, especially in today’s market, and we are always willing to discuss options to find a vehicle that fits your needs and budget.
If you’d like to talk through your experience or explore available vehicles, please feel free to reach out at (508) 584-0577. We appreciate the opportunity to earn your business.
If you’d like to talk through your experience or explore available vehicles, please feel free to reach out at (508) 584-0577. We appreciate the opportunity to earn your business.
Jul 15, 2025
Response from current dealership:
Thank you for your feedback.
Apr 12, 2025
Salmir was so awesome. I wouldn’t have bought my Camaro but he was just honest and that went a long way. Integrity! Scott the finance salesperson held up to his word and so I respected him also. All the guys and gals made me feel welcomed. Shout out to Mr Cabral too at the Fall River facility on the finance dept!… Salmir you rock!
Nov 20, 2025
Response from current dealership:
Thank you so much for your kind words! We're thrilled to hear that Salmir and our finance team, including Scott and Mr. Cabral, provided you with an honest and welcoming experience. Enjoy your Camaro, and we look forward to serving you again in the future!
Apr 7, 2025
Responded right away. Very accommodating. I wasn’t ready to proceed.
Nov 20, 2025
Response from current dealership:
Thank you for your kind words! We're glad to hear that our team was responsive and accommodating to your needs. Whenever you're ready to proceed, we'll be here to assist you every step of the way!
Mar 10, 2025
They answered my question
Nov 20, 2025
Response from current dealership:
Thank you for your feedback! We're glad to hear that we could assist you with your question. If you have any more inquiries or need further assistance, feel free to reach out anytime!
Nov 20, 2025
Response from current dealership:
Thank you for your prompt response! We appreciate your feedback and are glad to hear that you found our communication quick and efficient. If you have any further questions or need assistance, please don't hesitate to reach out!
Dec 29, 2024
Never heard back from a salesperson after visiting. No information provided on
status of numerous items that needed attention.
Jan 3, 2025
Response from current dealership:
Hello Arthur, thank you for your feedback. We strive to provide excellent communication and customer service. According to our records, you indicated you were no longer interested via our AI assistant. If you have changed your mind, please feel free to contact us directly, and we'll be happy to assist you.
Jan 3, 2025
Response from current dealership:
Thank you for the good feedback!
Jan 3, 2025
Response from current dealership:
Thank you for the feedback.
Oct 12, 2024
The staff was very helpful and accompdating. Unfortunately I never
heard back after the application was taken not knowing the result.
Nov 20, 2025
Response from current dealership:
Dear Customer, we sincerely apologize for the lack of communication you experienced after your visit. Your feedback is important to us, and we are committed to improving our customer service. Please reach out to us directly at (508) 584-0577 so we can address your concerns and provide the assistance you need. Thank you for your understanding.
Jun 6, 2024
They responded quickly and was really helpful
Show older dealer reviews 283
Feb 28, 2024
Response from current dealership:
Hello James, thank you for your kind words. We appreciate your support of Avon Auto Brokers!
Yes, they did and I purchased a beautiful vehicle from them on Friday. Although I have to bring back to dealership due to an issue with the heat.
They promised to fix and return to me same day.
Feb 28, 2024
Response from current dealership:
Hello, thank you for your feedback. We strive to provide the best car buying experience possible. We look forward to your continued business and support.
I got texts from someone who was very nice but apparently doesn't work for the dealership. Asked several times for them to send me the vehicle history report and window sticker and after 5 days they still hadn't sent it. If that's how they treat a potential customer, I'm glad I didn't buy a car there.
Feb 28, 2024
Response from current dealership:
We are sorry you did not have a pleasant experience with our business. Customer satisfaction is our top priority and if there is anything else we can do, please do not hesitate to let us know.
Jan 26, 2024
Response from current dealership:
Hello, thank you for your feedback. We appreciate your support!
Oct 15, 2023
The dealer listing was very accurate on conditions of the vehicle and was very clean and ready for a test drive.
Everyone was friendly courteous, and I WOULD DEFINITELY recommend them to everyone who is looking for a good vehicle.
thanks guys.TOM B.
Jan 26, 2024
Response from current dealership:
Thank you so much for your kind words! We take pride in providing a clean and welcoming environment for our customers and we are glad it reflected in your experience. Your recommendation means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. Drive safely and enjoy your new vehicle!
Jan 26, 2024
Response from current dealership:
Hello, thank you for your feedback. We appreciate your support!
Strange experience. I asked about a car. Was given some information. While on the phone I bought a carfax for $44. Looked ok so I asked
to make a deposit and they agreed. Then I was put on hold and said that the car had been sold "maybe just a few hours ago". No idea what
is going on, but the clerk I spoke to checked her computer and said it was available.
Jan 26, 2024
Response from current dealership:
Thank you for bringing this experience to our attention. We sincerely apologize for any confusion or inconvenience caused during your car search. If there is anything else we can do to assist you, please do not hesitate to let us know. We value your feedback and appreciate your understanding.
Jan 26, 2024
Response from current dealership:
Thank you for your feedback. Please let us know if you need anything else.
Aug 1, 2023
Response from current dealership:
Thank you for your kind words! We always strive to exceed our customers' expectations and are delighted to hear that we were able to make you happy. It was our pleasure to serve you, and we look forward to providing you with exceptional service in the future.
Aug 1, 2023
Response from current dealership:
Thank you for sharing!
Great dealership! I worked with Lou, was very helpful and the whole process went smooth and fast! I recommend this dealership!
Feb 28, 2024
Response from current dealership:
Thank you for the positive feedback! We're glad to hear that you had a smooth and fast experience working with Lou. We appreciate your recommendation and hope to serve you again in the future.
The staff is friendly the process of buying was a breeze. I had a great experience now I’m looking into trading one of my other cars for an upgrade.
Feb 28, 2024
Response from current dealership:
We're so glad to hear that you had a positive experience with us! Our staff works hard to make the buying process as smooth as possible. We'd love to help you trade in your car for an upgrade - feel free to reach out to us at any time. Thank you for choosing us!
Mar 9, 2023
Response from current dealership:
Thank you so much for your great feedback.
Dec 19, 2022
Response from current dealership:
Hello William, thank you for sharing your experience. We appreciate your business and support! -Dana N., Owner
They responded immediately but could not provide a Carfax so I could see the service history. I did not purchase the vehicle but they are responsive .
Dec 19, 2022
Response from current dealership:
Thank you for your feedback on your experience at Avon Auto Brokers.
I drove 1h to see the car but when reach them they told me that the car has been sold.
They have more cars in the list that are not there too.
I will not use this dealer in the future.
Nov 15, 2022
Response from current dealership:
We are sorry you did not have a pleasant experience with our business. Customer satisfaction is our top priority and if there is anything else we can do, please do not hesitate to let us know.
Dec 19, 2022
Response from current dealership:
Hello Shannon, thank you for sharing your experience. We appreciate your business and support! -Dana N., Owner
I don’t have much to say about this dealership. They have nice cars one of the salesman Alex was very friendly he Let me take a look a white corvette that I was interested, and he let me drive it, but nobody called me to let me know if I was approved or not and they wanted me to write a review about my experience in the dealership. How can I write a review about that dealership if nobody called me to let me know if I was approved or not. I’m very disappointed
Dec 19, 2022
Response from current dealership:
Thank you very much for taking the time to leave your feedback! Please feel free to give us a call directly at (508) 584-0577 with any questions or concerns.
Oct 29, 2022
Decent dealer. Not overcharge people like some other dealers. Highly recommended!
I did not buy the car yet but the quick answering services make me feel I would buy from them
Aug 19, 2022
Response from current dealership:
Thank you for taking the time to share. Please let us know if you need anything else in the meantime.
Dealer applied for financing and I was approved. I never heard back from the dealership and they sold the car. I only found this out because I received notice in the mail my loan was approved, when I checked online the car was still listed. But when I called it had sold. They said they would transfer me to someone that could help and then hung up.
Aug 19, 2022
Response from current dealership:
We are sorry you did not have a pleasant experience with our business. Customer satisfaction is our top priority and if there is anything else we can do, please do not hesitate to let us know.
Aug 13, 2022
Very responsive to my inquiry
Aug 19, 2022
Response from current dealership:
Thank you for taking the time to share. Please let us know if you need anything else in the meantime.
Jul 29, 2022
Dealer called - I may buy a 911 - the 2002 for $22k looks like a great deal.
Aug 19, 2022
Response from current dealership:
Thank you for the feedback. Please let us know if you are ready to move forward.
Aug 19, 2022
Response from current dealership:
Thank you for your kind words. We appreciate the support.
Aug 19, 2022
Response from current dealership:
Thank you for taking the time to share. Please let us know if you need anything else in the meantime.
Aug 19, 2022
Response from current dealership:
Thank you for your kind words. We appreciate the support.
Jul 20, 2022
Response from current dealership:
Thank you for your 5 star review! -Dana N-Owner
Jul 20, 2022
Response from current dealership:
Thank you for your 5 star review! -Dana N-Owner
Jun 27, 2022
Great dealer, no hassle. Went to test drive a vehicle and did so quickly, no nonsense time wasting went on. Still have a few to check out that they don’t have on the lot otherwise I would love to do business with them.
Jul 20, 2022
Response from current dealership:
Thank you for your 5 star review! -Dana N-Owner
Jun 1, 2022
Very helpful on my vehicle purchase. Also the price was
reasonable on the 2007 Pontiac Soltice.
Jun 2, 2022
Response from current dealership:
Hello Edward, I hope you're loving your new ride, and we'll be here if you need our help again. -Dana N., Owner
Jun 2, 2022
Response from current dealership:
Thank you for taking the time to rate Avon Auto Brokers five Stars! We appreciate your support.
Gary was very quick getting back to me and answered my questions. Didn't buy the car I was
interested in since an offer I made or a similar car from a private owner was accepted the day I
was scheduled to look at the car at Avon Auto Brokers.
Jun 2, 2022
Response from current dealership:
Hello, thank you for your kind words. We are happy to hear you have such a great experience. We appreciate your review and recommendation! -Dana N., Owner
May 12, 2022
Friendly staff, unfortunately I don’t like the car
Jun 2, 2022
Response from current dealership:
Hello thank you for your feedback. Please give us call at (508) 584-0577 if you have anymore questions or concerns. We will be more than happy to assist you.
Jun 2, 2022
Response from current dealership:
We appreciate your review! Thank you for your business. Dana, N
Jun 2, 2022
Response from current dealership:
We appreciate your review! Thank you for your business. Dana, N
Not a fair deal and they continue to drop the price on a vehicle I offered a reasonable price for. There was no
conversation and I felt snubbed after I asked the manager what he would accept for a price. In fact, he turned
his back to me when he deemed the conversation over. I will not return to this dealer. There is clearly water
damage to this vehicle.
Jun 2, 2022
Response from current dealership:
Hello thank you for your feedback. Please give us call at (508) 584-0577 if you have any questions or concerns. We will be more than happy to assist you.
Jun 2, 2022
Response from current dealership:
Thank you for taking the time to rate Avon Auto Brokers 5 Stars! We appreciate your support.
I drove 2 hours to take a look at 03 mustang
mach 1. The price listed was right where it
should be around and is in really nice shape
for a 19 year old car. When I arrive at the
location they had gotten 6in of snow and
everyone was busy cleaning up the mess.. I
spoke with Ron and told him I wanted to see
the car and he didn't hesitate to go and dig it
out so can I look at it. All the paperwork was
done that day and picked it up a few days
later with the reg done and plates on it. I
would definitely purchase another vehicle
from them again.
Jun 2, 2022
Response from current dealership:
Hello, thank you for sharing your experience. We appreciate your business and support! -Dana N., Owner
I made an appointment to see a car, while I was confirming the appointment the sales person Alex
realized that the car was no longer available and contact me immediately to make sure that I did not
drive there for no reason. I greatly appreciate his honesty.
Feb 1, 2022
Response from current dealership:
Amy, thank you so much for your positive feedback. We really appreciate hearing about your experience. Thank you and we will see you next time!
This is a terrible dealership to deal with. Dealing with Pride Favors was a nightmare. I spoke to him and told him to send me a contract for my
review on a car I was interested in. After numerous emails, voice messages, and texts inquiring when will the contract come, still no reply from
Pride. I had to use a different phone number to get him to talk to me, finding out that the car was already sold.
This dealership deserves no stars.
Feb 1, 2022
Response from current dealership:
Thank you for your feedback.
Had an issue with the company, that was
promptly taken care of by Dana, the owner
personally.
This is what is right about the used auto
business.
I appreciate the follow-up and the
eagerness to make it right for the customer.
Dec 30, 2021
Response from current dealership:
nice talking to you the other day.i will be in touch, stay well DANA
Dec 22, 2021
I’m showing interest in this car at Avon Auto Brokers. Hoping to purchase it soon. The staff on line was very nice and helpful. Gave great vehicle info and listing. Looking forward to a possible purchase. Thanks. R.W.
Dec 28, 2021
Response from current dealership:
Hello Randall, thank you for your interest. We appreciate your feedback.
Dec 15, 2021
Response from current dealership:
Thank you Dominley for your feedback. We appreciate your support.
Dec 8, 2021
very responsive
Dec 8, 2021
Response from current dealership:
Thank you, Scarlett, for your feedback.
They have a person who schedules an appt. but never tells you he’s just a front for someone else. I was left waiting for a person who I never met or spoke with, who immediately tried to get me to drive the car I came to see. I felt I was being hustled from the go. A real pressure place. Avoid it if you can!!
Jan 4, 2022
Response from current dealership:
Hi ted nice to talking to you the other day you said you had an issue at another dealership in Framingham not avon auto brokers. im asking you to take this review down.
Salesman told me to fill out a app an the vehicle was available. Next day I call because i never got one an they tell me the previous weekend someone bought it cash, so I can customer service an I am told someone put a deposit on it today an it’s unavailable??? Won’t do business here again. Customer service was very pleasant though.
Dec 6, 2021
Response from current dealership:
hi patrick, sorry to here this i like to know what happened can you please call me im the owner, dana 1 508 326 1000 thank you
Good experience didnât have exactly what I was looking
for ,but would recommend , good selection
no pressure friendly service!
Dec 8, 2021
Response from current dealership:
Thank you very much for taking the time to leave your feedback! We appreciate your support! -Dana N., Owner
Was a fast easy honest experience with great service from the team at Avon auto brokers I walked away with a car that I love at a great price
Dec 8, 2021
Response from current dealership:
Hello, I hope you're loving your new ride, and we'll be here if you need our help again. -Dana N., Owner
Dec 8, 2021
Response from current dealership:
Thank you, Michael, for your kind words. We appreciate your support.
jack rapaport was fantastic! very professional, great experience. would go back to him anytime. great
dealership.
Dec 8, 2021
Response from current dealership:
Customer satisfactions us our top priority and we look forward to working with you again in the future. Thank you!
Very good to work with. They’re were understanding during the process of the purchase and addressed all issues with the vehicle prior to me taking delivery of it.
Dec 8, 2021
Response from current dealership:
Hello Benzes, thank you for sharing. We are happy to hear you have such a great experience.
Dec 8, 2021
Response from current dealership:
Thank you for taking the time to rate Avon Auto Brokers 5 Stars! We appreciate your support.
Aug 31, 2021
I had a great experience bought my second car from Avon Auto Brokers they treated me like family. I give them five stars!
Dec 8, 2021
Response from current dealership:
Hello Geoege, thank you for your kind words. We are happy to hear you have such a great experience. We appreciate your review and recommendation! -Dana N., Owner
Dec 8, 2021
Response from current dealership:
Thanks Alfred for sharing. We appreciate your 5 star review of Avon Auto Brokers!
Dec 8, 2021
Response from current dealership:
Thank you for your feedback. We appreciate your 5 star review of Avon Auto Brokers!
Dec 8, 2021
Response from current dealership:
Thank you Edward for taking the time to rate Avon Auto Brokers 5 Stars! We appreciate your support.
Jul 1, 2021
Quick response!
Dec 8, 2021
Response from current dealership:
Thank you Stephanie for sharing. We appreciate your support!
Contacted and followed up a few times. Very good customer service. However, I wasn’t interested in the car because the IMS and RMS were fixed. Would deal with them again if they had the right car.
Dec 8, 2021
Response from current dealership:
Hello, thank you for sharing your experience. Please let us know if you need anything else in the future.
Dec 8, 2021
Response from current dealership:
We appreciate your review! Thank you for your business.
1. The Mercedes-Benz GLA-Class 250 died after a few days when I bought it. I contacted Avon
Auto Brokers in Brockton, MA but no one returned my call. Disappointed.
2. The license plate was off-centered and there were extra holes covered by the license plate
drilled into the front bumper of the Mercedes-Benz. Avon Auto Brokers Service did not bother
measuring the center, hence, it drilled multiple holes until it was near center (still off-centered).
Disappointed.
Dec 15, 2021
Response from current dealership:
Hello, thank you for bringing your concerns to our attention. Reviews like this definitely help us make the changes needed to make us better. We appreciate your feedback.
Dec 8, 2021
Response from current dealership:
We appreciate your review! Thank you for your business.
Dec 8, 2021
Response from current dealership:
Thank you Michael for sharing. Please let us know if you need anything else.
Excellent (especially Peter). Easy, helpful, no pressure, supportive of your needs. Would highly recommend.
Dec 8, 2021
Response from current dealership:
Thank you for your review and recommendation. We appreciate your feedback.
Dec 8, 2021
Response from current dealership:
Thanks for sharing!
Apr 10, 2021
Melanie and Peter at Avon motors are the best at customer service. Although I did not purchase a vehicle no fault of thiers I would strongly recommend them.
Dec 8, 2021
Response from current dealership:
Chris, thank you so much for your positive feedback. We really appreciate hearing about your experience. Thank you and we will see you next time!
Mar 19, 2021
Avon Auto brokers contacted me almost immediately and answered my questions.
Dec 8, 2021
Response from current dealership:
Thank you for sharing Pradeep. Please let us know if you need anything else in the future.
Mar 11, 2021
Amazing staff fastest car buying experience ever. Didn't wait long in in out in under 2 hrs.....
Dec 8, 2021
Response from current dealership:
Thank you John for taking the time to share your experience. We are happy you were pleased with your visit.
Mar 6, 2021
The dealer was very responsive and informative, excellent job!
Dec 8, 2021
Response from current dealership:
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Feb 3, 2021
Very good prices
Dec 8, 2021
Response from current dealership:
Denzel, thank you for sharing. Please let us know if you need anything else in the future.
Dec 8, 2021
Response from current dealership:
Thank you for sharing. Please let us know if you need anything else in the future.
Jan 17, 2021
Prompt and courteous response.
Dec 8, 2021
Response from current dealership:
James, thank you for your kind words. Please let us know if you need anything else in the future!
Jan 17, 2021
Nice and prompt response.
Dec 8, 2021
Response from current dealership:
Randy, thank you for your kind words. Please let us know if you need anything else in the future!
Made an appointment by phone 2 hours before, confirmed the appointment by phone a 1/2 hour before, after they called me to confirm I was on my way. I arrived at dealership and they said the car was at the dealership being serviced. Unfortunately, I drive 1/2 hour to and from the dealership.
Feb 9, 2021
Response from current dealership:
Hello Gary, thank you for bringing your concerns to our attention. We apologize for the miscommunication regarding the vehicle you were interested and it is never our intention to waste anyone's time. Please let us know if you have any other questions or concerns.
All I can say it, PHENOMENAL!!! I recently purchased a 2008 Honda Pilot from these guys and it’s been nothing but perfect! From my sales man Alex to Jeff in finance, these guys are down to earth, easy to work with, and no pressure whatsoever. Thank you Avon Auto Brokers, I really appreciate the amazing service.
Dec 6, 2020
Didn't buy the car, but the person I contacted was responsive. Also they were quite savvy about selling long distance in terms of referring me to a reasonably priced shipping company and being good about having a local shop of my choosing to give the car a checking over.
Nov 20, 2020
A very enjoyable buying experience. My salesman was Olvin Cruz. I would highly recommend him to family and friends. Thank you for a job well done.
Nov 16, 2020
Dealer always respond back to me . This make me feel like I am important.
Oct 28, 2020
People kept secrets about the cars true natural. Cars I looked at had accidents that weren't mentioned. And the manager was reluctant to work with me on my purchase. This place had a shady vibe and they need to clean their act up. Has potential and some beautiful cars.
Oct 29, 2020
Response from current dealership:
Sorry Elijah, we gave you a discount on our vehicle and gave you a fair market trade appraisal on your trade. We don't hide any accidents. An Auto Check is attached to every vehicle that we advertise. If anything changes, please give us a call.
Oct 30, 2020
Response from current dealership:
Thank you Mike for sharing your experience. We appreciate your feedback.
Oct 1, 2020
The car was as listed. The service was great. They were knowledgeable and answered all my questions, very attentive, but not pushy at all. They answered my follow up call immediately. And they congratulated me on my new car. Overall excellent experience all around.
Oct 30, 2020
Response from current dealership:
Thank you Cheryl for sharing your experience. We appreciate your feedback.
I recently purchased a 2014 Chevy Tahoe from Avon Auto Brokers. I love this SUV! I worked with the manager Robert Resende and finance
director Tom on Belmont Street, Brockton. The transaction was seamless. While waiting for the paperwork to be completed we enjoyed
friendly conversation with everyone that worked there. I highly recommend going there for your next automobile purchase.
Oct 30, 2020
Response from current dealership:
Thank you Sherry for sharing your experience. We appreciate your feedback.
Oct 30, 2020
Response from current dealership:
Thank you Michael for sharing your experience. We appreciate your feedback.
Oct 30, 2020
Response from current dealership:
We appreciate your 5 star review. Thank you for sharing!
Aug 23, 2020
Excellent service Definitely purchase a car from Avon Auto brokers !
Oct 30, 2020
Response from current dealership:
Thank you Karen for sharing! We appreciate your 5 star review and recommendation.
It is one thing to show up to an 11 AM
appointment 50 minutes late, another thing to not
have the car I was driving over an hour to see for
my scheduled appointment, but to try and bait
and switch me with another car is why Iâll never
consider this place again, & if you do good luck to
you.
I called yesterday to setup an appointment today.
When I showed up to the dealership no one was
there. I went and grabbed a coffee and came
back. No one was there, finally at 11:50 someone
showed up. He continued to put me off and
answer phone calls even though I told him I had
been waiting since 11. He had no idea I was
coming. He finally went to get the car and pulled
up a different car than the one I was there to see.
When I asked he acted confused and said hold
on let me make a call. Someone from the dealer
had supposedly taken it to another location. Just
be honest with me. Iâve been late before and
made mistakes but I refuse to trust a place that is
going to try and bait and switch me.
Dec 8, 2021
Response from current dealership:
Hello, we are sorry for the inconvenience. Due to Covid-19, we were understaffed. The management team is currently in the process of hiring and training new staff to provide our customers with the excellent service they are used to. Thank you for your patience in these difficult times.
Aug 6, 2020
Awesome
Oct 30, 2020
Response from current dealership:
We appreciate your 5 star review.
Oct 30, 2020
Response from current dealership:
Thank you Jonathan for sharing. We appreciate your kind words.
Contacted the dealer asking to do a video walk around of a vehicle. Never heard anything, so I called the man on the phone told me he didn’t have the “capabilities” to do that? I asked do you have a cell phone? He said no. Come on it’s 2020 stop with the lake excuses. They probably didn’t even have the vehicle their...
Feb 9, 2021
Response from current dealership:
Hello, we are sorry to hear you were dissatisfied with the service. Please feel free to walk into our dealership in the future for a walk around of a vehicle you are interested in and our sales team will be more than happy to help you.
Oct 30, 2020
Response from current dealership:
Thank you for sharing!
Oct 30, 2020
Response from current dealership:
Thank you for your kind words and support.
The business rep was not very responsive. After an initial reply from my email inquiry, it took 6 days to get back to me. The sales associate assigned to me was supposed to call me back and never did. Once I contacted dealer, I was told the car I was interested in had been sold that day.
Oct 29, 2020
Response from current dealership:
I'm very sorry. We have been understaffed due to Covid-19. We apologize for the inconvenience.
Jun 9, 2020
Returned call, immediately with the information I requested. Very accommodating with appointment time.
Jun 3, 2020
I have not yet bought the car that I'm interested in but they are treating me well until now.
May 25, 2020
Great experience!
May 22, 2020
Responded right away with courtesy to help answer any questions
May 19, 2020
Very helpful . Very attentive. I ended up no longer needing a new car but they helped my the whole way in making sure I was good
Apr 17, 2020
Fast response
Mar 16, 2020
Well, I found this car on Carguru and I arrived at the dealership and I met the salesman Charlie and he was totally polite and professional, and helped me through the whole process of buying my car.
Mar 12, 2020
Very easy & Hassle free car purchase! Ask for Ron Ricci he we take care of you & make sure you are satisfied with your purchase & if any issues happen to arise Avon auto brokers will take care of whatever the issue may be!
Feb 25, 2020
I had a great experience with Avon auto. Both Jack and Jeff were very knowledgeable and easy to talk to. I never at any point felt pressured into getting the car i had come to test drive. I did end up buying the car on a return visit and even after the 2nd teat drive no one pushed it on me. The car was just as described and ready when i showed up for the test drive. The dealer responded quickly and through the whole process Jack would call with updates. Great experience would recommend.
Feb 12, 2020
Almost immediately responded. Very helpful
Jan 20, 2020
Satisfying over all, a little show to respond to phone calls.
Jan 3, 2020
Good
Nov 18, 2019
It was pleasant from beginning till end. Found the car on CarGurus.com, initiate the
contact and got a reply right away. Set an appointment and everything went well just as
expected. Great guys and easy to work with throughout the whole until process of the
sale. The whole process took me (2) hours total and got out with a car that I wanted
and happy with the deal. Thank you Pete!
Oct 30, 2019
Quick response.
Oct 13, 2019
I bought a Cadillac Escalade from Avon Auto Broker it went fine.After maybe a month the air pump for the suspension broke down, I went back to them they would not replace it under warranty but they contribute to replace it.
Oct 12, 2019
Very relaxed environment.
Sep 10, 2019
Dealer responded promptly to my inquity. They were very sincere and helpful. Totally satisfied.
Aug 18, 2019
Deceptive scam artists. I supposedly found a "great deal" online at this dealer. I contacted
them via CarGurus to see if they still had it, as I was almost 2 hours away. I spoke with
Melanie from Avon Auto she said it was available (211 days on CarGurus) and to make an
appointment with a salesman. The next day I spoke with a guy named "Pride". I told him
specifically the vehicle, he put me on hold for a several minutes, then said they had it,
come in today and meet Jack. I made the two hour ride that day. Jack was busy so I talked
to another person. He immediately said they did not have that vehicle. I said Melanie told
me yesterday you had it, and Pride told me 3 hours ago you had it. He said "let me get the
keys". He got some keys I followed him out to the lot to a completely different car. He then
took me to one that looked similar, he said "low price". It was two years older and 3 grand
more than the one advertised. I talked to the manager, more BS, no apology. Stay away.
Dec 8, 2021
Response from current dealership:
Hello, we are not deceptive scam artists. We are sorry you feel that way.
Jul 23, 2019
They email me right away
Jul 16, 2019
Excellent service.
Jul 12, 2019
Good
Jun 11, 2019
This dealer was honest and prompt with their reply
Jun 7, 2019
Car sold day after I looked at it.
Wasn't cleaned up or anything when I saw it.
Nice people.
May 23, 2019
Very helpfull, mike green was quite component and made the whole sale flow and managed to get me the best price
May 17, 2019
very professional
May 2, 2019
Everyone was professional and pleasant. Tony was our salesman and was extremely helpful. I would purchase from this dealer again.
Apr 22, 2019
Very responsive! Just priced over market value...
Apr 18, 2019
Nice guys. Enjoying my new car. Denis was incredibly helpful with the paperwork.
Apr 2, 2019
Drove 1hr to see car, car wasnt at location, waited 1hr to talk about car only to be told no negotiation. they actually want more than the listed price.
Oct 29, 2020
Response from current dealership:
I'm sorry, we have four locations. We advertise our vehicles online as no negotiations as we have the lowest prices in the area.
Apr 1, 2019
Great service very polite and you can tell they have sold a good amount of cars. I wouldn’t wanna but a car from someone who hasn’t sold a car before.
Mar 24, 2019
I had a great experience, I purchased the car the 2012 Chevrolet Malibu in the picture above.
Mar 19, 2019
It was very easy process
Mar 5, 2019
Dealer replied after a few days to say car was sold and they asked of course if I'd be interested in something else. I went to you for a limited edition Mopar 300C. Why would I be interested in "something else"? Do you have more limited edition mopar 300's?
Feb 28, 2019
Very helpful and knowledgeable
Jan 13, 2019
I would recommend Avon Auto Brokers Mike Greene and Tom were very helpful and made the process enjoyable.
The car that I wanted to see was not at that particular location and
had to drive to another location more than 20 minutes away total lack
of communication and waste of my time
Feb 9, 2021
Response from current dealership:
Hello Richard, thank you for bringing your concerns to our attention. We apologize for the miscommunication regarding the vehicle you were interested and it is never our intention to waste anyone's time. Please let us know if you have any other questions or concerns.
Jan 4, 2019
Those guy are true professional Robert and Tom
Jan 2, 2019
Great deals good people awesome owner
Dec 4, 2018
Salesperson Peter Gallagher was one of the best I have ever had. A real pro.
Dec 3, 2018
Called me but I went elsewhere.
Nov 20, 2018
Knowledgable about product; easy to talk to...a good dealer.
Nov 20, 2018
They were helpful . Very friendly.
Nov 18, 2018
Dealer was very prompt at calling me back, quickly set up a test drive for the vehicle that I wanted ..appreciated that very much
Nov 11, 2018
Sad to say the salesman said the car was ready for pick up it was not. The finance person said the paper work was sent out it was not, instead I was told it was ups who made the mistake. Upon calling ups they told me the package was not ready to be picked up from the dealership. When the car was finally delivered the only thing that was offered to resolve my compensation was 6 months of in house repairs of which is over 1hr from where I live and an extended warranty supposedly at cost.. sorry if I don't believe them. I wanted the car, not the terrible service. Hopefully I have no issues with the car in the future because I would rather not deal with this dealer again.
Oct 29, 2020
Response from current dealership:
Joseph, I'm sorry that it was during the holidays and UPS was backed up. Sorry for the inconvenience.
Nov 8, 2018
Good overall experience, and I bought the car!!
Nov 3, 2018
Bought another vehicle didn’t go to this dealer. They did contact me and were very informative.
Nov 1, 2018
Honest dealer, good prices
Sep 21, 2018
Avon has a serious communication problem they never respond on any vehicle so how are they even a business ? and when they do respond the vehicle you inquired about has been sold . Overall I'm not impressed with this dealership or tactics.
Oct 29, 2020
Response from current dealership:
Shlomo, I'm sorry at that time our DMS had crashed. Sorry for the inconvenience
Sep 16, 2018
Great attention
Sep 3, 2018
Very low quality vehicles. when I arrived they had no idea who I was seeing nor did they even know if the vehicle was on the lot. I looked at the vehicle and it was way overpriced needing lots of work
Oct 29, 2020
Response from current dealership:
I'm sorry David, at that time our DMS system crashed. We have all premium vehicles at Avon Auto Brokers.
Jul 29, 2018
I test drove the vehicle for quite a few miles. The engine misfired for several
minutes two different times when I entered the highway and tried to pick up
speed from the street. My mechanic also told me that the two front wheels
were bent perhaps accounting for the vibration in the steering column at
highway speed. I did not buy the vehicle.
Jul 8, 2018
Still haven't hammered out the tail end of this deal for this vehicle but Tom has been very helpful n fingers crossed this will be the last jeep I'll have to search for
Jun 21, 2018
Very professional, low stress
Jun 13, 2018
Very helpful
May 29, 2018
If you’re looking for great vehicles to choose from, a professional team and a great buying experience, then... I highly reccommend Avon Auto Brokers I Just brought a Jeep today with Alex the salesman who navigated the process harmoniously-I know because I was in the business for 10 years. Jeff, Jack and Jason in finance were resourceful in securing the deal without trying to “crack your head”! Kudos to a great car place and team!
V. Sealy
Apr 10, 2018
Communication was great! Dealt with Jason and Amanda. Everything went
well.
Apr 3, 2018
quick and painless and i got a good deal
Mar 20, 2018
This is the worst company to deal with. My
husband and I decided to
purchase a vehicle from this location on a
Saturday. The salesman
and us agreed to a price for a vehicle, we filled
out the credit application
and began the purchase process. By this time, it
was almost 5 PM and the
banks were closed therefore we had to have our
credit pulled on Monday.
The company ran our credit, then called my
husband letting him know that
they gave us the wrong price for the vehicle and
what the payment will be
with the new price. When my husband pressed
further regarding the price
change, they couldn't decide which vehicle was
quoted. The vehicle was
for sale for $19,995 and they left it at $17,995.
They said that the owner
decided that he didn't want to sell the car for the
$17,995 and they wouldn't
negotiate the price.
Mind you, this is after they had already ran our
credit. I find this to be very
unprofessional and would not recommend this
location to anyone. They
don't respect agreements and trust is key in this
industry. If I could give
them a negative, then I would.
STAY AWAY!!!
Oct 29, 2020
Response from current dealership:
Melissa, I'm sorry we couldn't come to an agreement on the price. We do run weekly sales where prices are reduced for a limited amount of time. Sorry we couldn't honor the price.
Mar 2, 2018
Dealer was very helpful..Mike did a great job keeping me informed and awnsering all my questions
Feb 6, 2018
Car was sold but they were helpful in trying to help me find a car to match that one
Feb 4, 2018
good
The car was no longer available and I was given a link of similar cars available on their web site. When I within minutes asked about another car this also was not available. It is two weeks since I contacted them and the original car that is not available is still on Car Gurus! The bottom line is, they do not keep their site up to date.
Oct 29, 2020
Response from current dealership:
Ellen, we are sorry for your inconvenience. At that time we were in the process of rebuilding our website and some of our inventory was not taken off in a timely manor.
Jan 17, 2018
Made an offer on a car, rather than reply with a counter offer or rejection of said offer, I was asked to review other dealers offers. I was straight forward with first contact regarding other cars I had found along with their prices. Shocker, not all cars are listed on CarGurus. There are other search sites, oh and don't forget the dealers that aren't on any of these search sites. I thought this to be a waste of my time and bought elsewhere.
Oct 29, 2020
Response from current dealership:
Sorry Roger. We are a one price dealership. We try to put our best prices online.
Jan 15, 2018
Got back to me quickly... introduced themselves... very professional..,
Dec 31, 2017
Buying this car was so easy, fast response to my initial questions. We arrived for the test drive and they made it quick and comfortable without a pushy feeling. Buying this car was a great experience and I hope they can assist me when I am ready for another car in the future.
An absolutely remarkable experience! Had 0 credit history and minimal down payment yet, they found something that worked for me which was several thousand below market value. Melanie made sure to walk me through initial steps while Robert educated me about the vehicle i purchased. Tom was incredible at finding the right fit with financing. I HIGHLY recommend Avon Auto Brokers!!
Didn't offer us coffee or water, the salesman didn't know about the trims of the
Jeep. The car we were looking at had a check engine light on and remote
start didn't work.
Oct 29, 2020
Response from current dealership:
Sorry you feel that way. We do have a water machine at every dealership.
Nov 26, 2017
Got right back to me
Nov 1, 2017
They replied quickly about setting up a time for a test drive and to talk to learn
more about the vehicle.
The car was stained and dirty. I drove another car and it was making a vibrating sound from the steering that the salesman denied any knowledge of.
Pretty shady place with junky vehicles
Nov 3, 2020
Response from current dealership:
We are sorry you feel this way about our dealership.
Oct 6, 2017
Replied quickly
Oct 5, 2017
My experience with Roberto was great. He is very accommodating with different kind of races. Unlike others at sales/service department. They need to treat everyone equally. Customers always right n without them their business/market won't grow....
Aug 17, 2017
Great experience shopping for a car (if that's possible). Peter was terrific to work with.
Aug 16, 2017
Fast reply, knowledgable.
Aug 11, 2017
Good communications....car was sold
Horrible experience
The I called and asked if they had the car
They told me that one price
when I set the test drive the owner of the store
Increase the price
When I got there the car had multiple issues
And the price was increased and they told me that they weren't fixing anything ! They almost sold a unsafe car for me !
Oct 29, 2020
Response from current dealership:
I am sorry you feel this way. That would never happen. None of our staff would say this. We service every vehicle before it is sold. We would not sell an unsafe vehicle to anyone.
I would give 0 star, terrible service Amanda told me the
car it was available made me drive 1.5 hours to see the
car that it was so ready sold or they use that ad to bring
customers.
Oct 29, 2020
Response from current dealership:
I'm sorry you feel this way. We are not a bait and switch dealership.
Jul 16, 2017
good they e mailed me
Jun 7, 2017
Prompt answer, car was already sold but the team is working on finding me a replacement. great so far. Thank you.
May 16, 2017
All my questions we answered swiftly
May 9, 2017
These guys are terrible.... the loan guy Jason likes to play God. Likes to run whom ever credit he feel he wants to sell a car. Then want you to get the car he wants you to get. Then when you find out the car you want had 4 owners and been in accident which the ad didn't say they still won't budge on the price. Then the funny thing this clown tried to tell me what my credit score is then say oh that don't count my score lol. But today the 5 times he ran my name appeared on the very score he said don't count minus 5 points such clowns . The one shining star is the dealer Alex every time I went was the only dealer selling cars
May 19, 2017
Response from current dealership:
Hi Marcus, I apologize this transaction did not work out for you! the credit we run is a third party credit company which means I have no control over your credit situation and the score they come up with. credit karma is just a guide to go by for consumers. hopefully we can earn your business in the future your business is important to us here at avon auto brokers. thank you! Jason Hayward (sales manager
Mar 18, 2017
Dealer continuously responded in a helpful and
timely matter
Feb 13, 2017
quick to respond
Jan 26, 2017
I thank them for dealing with my e-mails thanks Wayne.
Jan 1, 2017
responded quickly, an followed up.haven't met yet due to holiday.
Nov 6, 2016
Told me 21k is the lowest they would go. I was coming from out of state. 3 days later it's listed at 19k......
Nov 6, 2016
Response from current dealership:
Hi jake my name is Jason Hayward sales manager at Avon auto brokers I would like to first thank you for considering us to purchase your vehicle your business is important to us. Which vehicle were you considering purchasing?
Oct 28, 2016
After sending an email for a carfax for this vehicle, I was pleasantly surprised
to get the information sent to me in less than an hour. Also, the salesperson I
contacted, Amanda, was very helpful.
Oct 24, 2016
One of the few trusted dealers in an industry notorious for shady deals. It was very refreshing to deal with integrity.
Oct 17, 2016
Dealer responded quickly and was very helpful.
They keep sending me automated emails, yet no one has called me even
though I have responded to the emails.
Oct 29, 2020
Response from current dealership:
Hi Frank. We are sorry. There must not have been a valid phone number to contact you.
Jun 30, 2016
The dealer returned two emails about the service they will provide if I decide to look at one of their vehicles. The last email was from a salesperson claiming how impressed I will be when I look at the black Denali. Too bad he didn't know that it had already been sold??
Oct 29, 2020
Response from current dealership:
Bob, We are sorry for the inconvenience. The vehicle was sold that morning.
Jun 4, 2016
Very attentive, courteous , willing to work with you.
Apr 28, 2016
They contacted me promptly and when they found out that I was not buying for a month or so they still provided a excellent. communication and follow up.. They have continued to be in touch getting updates on my situation ..
Apr 25, 2016
Still working with dealer
Apr 22, 2016
The communication is great and on point, but if your looking for at least a bit of room for a price break, go to another dealer Avon Auto gives NO!!! price break what so ever...it's a shame...
AfTer I spoke to other people about my experience at Avon Auto they told me how they have gotten at least 5,000. Dollars break and referred me to their dealer and not on the Web.
Apr 17, 2016
Alex was very kind
Apr 10, 2016
Vehicle had a battery that was replaced
obviously and settings not reset and
salesperson acted surprised. One mile into test
drive the X5M went into limp mode! The one
positive is that the owner pulled the vehicle
into the shop to immediately have it looked at
Mar 12, 2016
Loved working with them, and love
my new van!!!
Feb 2, 2016
Four stars polite and fast
response
Jan 20, 2016
Great
Jan 14, 2016
Fast Response and attentive! I did not buy from them due it
not being a the right car, still looking! if they had one i would
work with them!
Jan 3, 2016
I bought a car from them!!! Awesome!
Dec 15, 2015
i didn't purchase it but they were very good....
Nov 13, 2015
Dealer responded quickly.
Sep 21, 2015
Pretty good experience, however, they were firm on the price and not willing to negotiate.
Sep 10, 2015
Dealer rep reached out immediately with
details of the car. I also heard from the
owner on any questions I had. I didn't
follow through on my end.
Jun 29, 2015
Great auto. Good dealership did
everything they said the would.
May 26, 2015
haven t made a decision yet-will be back to the US early June -to
then decide.Direct follow -up by Avon s owner ,Dana Nessen,was
unusual but appreciated
May 19, 2015
I was impressed by the quick response I got.
Mar 29, 2015
The first time I called someone sayed
they call me back never did I ended up
calling back myself then when I final did
talk to somebody they told me right off
the bat they couldn't do anything for me
Oct 29, 2020
Response from current dealership:
Sean, sorry we couldn't help you. There must have been a situation as to why.
Mar 24, 2015
A waste of my time. Drove down to find
the car buried in the snow
Oct 29, 2020
Response from current dealership:
Al. Sorry that the vehicle was buried. We had a snowstorm.
Mar 5, 2015
Pleasure to work with.
Mar 1, 2015
Very helpful, not harrassing.
Jan 26, 2015
Selling an earlier model car for too much money. No room for movement in asking price even though there is evidence that a later model with a better package and less mileage was selling for less money. And they bombard you with emails! Don't bother.
Oct 29, 2020
Response from current dealership:
Mercy. We price our vehicles very compatibly with the market.
Jan 5, 2015
Called back and set up appointment but I
brought from another dealer.
Nov 19, 2014
dealer would not lower his price other than that good communications
Oct 31, 2014
Great
Oct 29, 2014
The car needed so much work and they
were showing that way was a big turn
off.
Oct 22, 2014
Good price for the SUV. Once they took deposit, we had issues
getting the car. It took them over 2 weeks to obtain the title, before
sending it to us so we could get plates. High volume used car dealer
with good prices. Customer service is poor.
Oct 19, 2014
Ended up in the car of my dreams a
CLS55 AMG after the most pleasant and
effortless car buying experience ever in
my life. Well worth the 40 mile drive. I
see no reason to make my next
purchase anywhere else.
Oct 10, 2014
Horrible, seem very shady, as never would respond to my questions about vehicle history.
Oct 29, 2020
Response from current dealership:
Rick, We are sorry to hear this. All our vehicles have an Auto Check attached to each vehicle on the website. We might not had your correct information to get back to you.
Oct 7, 2014
Jack and Tom were easy to work with. Transaction went as smooth as you could hope for.
Oct 6, 2014
Great response
Sep 14, 2014
dealer wouldn't budge on price ???
Jul 17, 2014
Bought a 2008 BMW M6 with no
issues and it was a pleasure
doing business with this
company.
May 28, 2014
We went to Avon, MA and did purchase the car. Having a difficult time getting it back to Schenectady; by auto transport.
May 11, 2014
Excelente
Apr 9, 2014
Very professional and helpful to their clients.
Apr 4, 2013
The salesman I personally used was great but his coworker was
rude in the beginning. I was putting a larger deposit down then the
buyer he was dealing with and, when he found out, he basically
yelled at the other guy right in front of me. It wasnt professional at
all.
Oct 7, 2014
Response from current dealership:
We apologize for this coworkers actions. This is not Avon Auto Brokers standards. The salesman was reprimanded for his actions.
Feb 11, 2013
Ok, Advertised a Moonroof when there was none! and wouldn't adjust the price accordingly!!
Dec 3, 2012
Responded to emails and phone calls promptly