Autobahn Luxury Motors

Whats up brotha! How are you.

Yea this review is true. We missed the moon roof on our inspection(or sometimes they work one day and don't the next). We were going to repair this, of course we don't want to sell a car with a bad roof.

But the salesperson in question no longer works here, sorry brotha man, wish we could have done business for life, but I totally understand. I wish you the best.

God Bless
Hadi

Thank you for not leaving one star for not getting the price lol. God bless you. Of course if we could we would.

I wish you the best

We appreciate that. We do try

Thank you

Hey There,

Hopefully all is well. Actually no, you are correct. We had another customer on that truck that actually wanted the accessories that we had pre-installed, and as a business had decided to wait to see how that deal went through, and ended up making the deal with that person. We do have the right to do that, but I also see your point as well for wanting something off for the truck, it did indeed smell like smoke, tried to get it out couple times and really couldn't. I do appreciate you giving us a chance to earn your business, and sorry it didn't work out

Thank you

We checked this customers name, we sent them an email, and never heard back from them. I wish I could leave a review this gentleman. We are a small team here to literally keep our pricing low, so we do get swamped, but this customer never even responded to our email. We close at 7, but we normally stay here until around 9pm because we won't even leave until everyone gets responded to. I am assuming this review was meant for another dealership. Normally a customer who really wants a car to the level this customer is stating, will come by and see the vehicle. Not sure what happened here

Thank

We checked this customers name, we sent them an email, and never heard back from them. I wish I could leave a review this gentleman. We are a small team here to literally keep our pricing low, so we do get swamped, but this customer never even responded to our email. We close at 7, but we normally stay here until around 9pm because we won't even leave until everyone gets responded to. I am assuming this review was meant for another dealership. Normally a customer who really wants a car to the level this customer is stating, will come by and see the vehicle. Not sure what happened here

Thank you! Less ...

ALERT ALERT, we have a member of the nicest people in the world group here. Thank you for your business, and for being a amazing human being. God bless you, thank you for your business!

Thanks

Thank you so much for your review, god bless

Thanks

Im not sure about this review, but I do know that sometimes the vin decoder does indeed put some features that the vehicle may have, and sometimes even doesn't list features the vehicle does have. Its always best to check with the dealer. We had a Corvette that Cargurus kept saying is an automatic and it was a 7 speed. The vin decoder is not in our control. God bless

Thank you

It is my responsibility as the owner of the dealership to clarify this situation. I love this bad review, because it actually shows that we are not the typical dealership this person is used to.

This customer contacted us 2 months ago, and requested a price that was a discount of $9,500. This is what is considered to be a lowball offer. Anyone who has done any research on any vehicle knows, that when you research find the vehicle that is priced the lowest, you cannot in turn ask for a $9,500 discount. When the customer first gave us that offer, we kindly declined and simply said we cannot

It is my responsibility as the owner of the dealership to clarify this situation. I love this bad review, because it actually shows that we are not the typical dealership this person is used to.

This customer contacted us 2 months ago, and requested a price that was a discount of $9,500. This is what is considered to be a lowball offer. Anyone who has done any research on any vehicle knows, that when you research find the vehicle that is priced the lowest, you cannot in turn ask for a $9,500 discount. When the customer first gave us that offer, we kindly declined and simply said we cannot strike a deal and we are FIRM ON OUR PRICES. Over the next two months, this customer would email us in total 10 different offers, increasing AND decreasing his offer between $30k out the door to $35k out the door back down to $32k out the door. I have never in my 12 years in the business seen anything like this. And every time this customer emailed us, very respectfully we advised that we are firm on the price, and that the offer he is making is very very low.

The final two emails this customer sent us, we did not respond whatsoever, because honestly it seemed like a scam or a robot just emailing us, because we have never seen anything like what this customer was doing. It was almost like a stock market the way his offers were going up and down. I personally as the owner emailed him saying that his offers are very low, and to please stop emailing us different offers because we aren't playing any games, we are straight forward, we told you 40 days ago we are firm on the price, and yet he continued to send us different offers and waste his and our time. We also advised the customer to not contact us anymore, and imagine how bad or demeaning you have to be for a DEALERSHIP to ask you not to contact them anymore. Dealerships are in the business of sales.

This customer is a typical case of someone who offers very very low prices, and he got offended when we cannot give him $9,000 off. We hope other future people who read his review and our response, and want to offer thousands of dollars off an already low listed price, do not even contact us. We are straight to the point, put our lowest price, and sell cars off of volume. Typical profit margins aren't even in the same world as what this customer is asking for a discount. And unfortunely with customers like this, you never win. You ignore them, they get offended, you nicely ask them to shop elsewhere or that you cannot approve their offer, they keep insisting, and then you tell them to stop inquiring and they leave a bad review. We are actually happy this customer left a review so that people see that we are straight up, this typical game that this customer wants to play is a waste of both parties time

As far as the vin goes, you can check our inventory, not sure what this person is stating. Now if there is a glitch with a specific car based off of CarGurus, you can always call us and we will provide the Carfax or auto check. This guy is just used to the games that normal dealerships play, and gets upset that we don't want to be involved in his games.

****EDIT EDIT****
After this customer left this review, the next day the customer sent an email, but instead now in his wife name, trying to negotiate on this vehicle again. If we were so rude, such bad people, why go through all these lengths to purchase a vehicle from us. Is it because our initial price is very good, and you still wanted $8000 off of it. Just horrible way to try to purchase a vehicle. Less ...

God bless you, thank you for your business

Thank you

God bless thank you

We do try our best, thanks for the review!

Thanks for the review god bless!

Thank you for the review, god bless

We love our NorCal family, thank you for your business! God bless

WHAT!!?! I am not sure why this person has decide to leave this review. Customer did not have an appointment came in on 9/11/22. We actually were closed because we had just let go of an employee who was working that day, and could not find a replacement. Customer NOW shows up on 9/17/22 at 6PM, after he called at 4PM and I told him we have 3 other customers at the dealership for the vehicle. When he came in, I TOLD HIM the very valid reason that we were closed, and he said oh ok I understand. If he actually wanted the car, he could have came in at any point between all these days.

Now secon

WHAT!!?! I am not sure why this person has decide to leave this review. Customer did not have an appointment came in on 9/11/22. We actually were closed because we had just let go of an employee who was working that day, and could not find a replacement. Customer NOW shows up on 9/17/22 at 6PM, after he called at 4PM and I told him we have 3 other customers at the dealership for the vehicle. When he came in, I TOLD HIM the very valid reason that we were closed, and he said oh ok I understand. If he actually wanted the car, he could have came in at any point between all these days.

Now secondly, customer DID NOT HAVE AN APPLICATION WITH US. No numbers were spoken at any point. This is sad, as a society we need to change with the way we leave reviews. Yes you waited one entire week, and showed up at the end of Saturday to buy a car, this is your fault, not ours. Why come and leave a bad review because you are upset at yourself. Either way, that's why we have the ability to respond and expose people when they write illegitimate reviews. We are very glad we did not do business with this person.

-Autobahn Luxury Motors Less ...

Firstly, before we ran the customers credit, we made them aware that we advertise all of our vehicles AT INVOICE and have a pre installed theft deterrent device on all of our vehicles, very upfront and honest. Its just very funny, that the customer doesn't say anything about the vehicle being advertised $12,000 back of Kelly Blue Book. We are passing on the savings onto the customer, we only make a small profit on the theft deterrent device, and work based off volume, and proof of that is that we were advertising the vehicle so much back of KBB. We could have all day long advertised the vehicl

Firstly, before we ran the customers credit, we made them aware that we advertise all of our vehicles AT INVOICE and have a pre installed theft deterrent device on all of our vehicles, very upfront and honest. Its just very funny, that the customer doesn't say anything about the vehicle being advertised $12,000 back of Kelly Blue Book. We are passing on the savings onto the customer, we only make a small profit on the theft deterrent device, and work based off volume, and proof of that is that we were advertising the vehicle so much back of KBB. We could have all day long advertised the vehicle for more, but that's not how our company operates.


Being upfront, and putting super low prices, fully reconditioned vehicles. Not sure what else we can do, everything is communicated upfront. I would understand if we would hide everything until the end, but our intention isn't to fool this person or anyone, or waste either our time or theirs. Best of luck to this customer!   Less ...

Thank you for your review

Every customer we come in contact with, we let them know about the fee's upfront. These reviews commonly come from people that do not get their way, and they get upset and want to make things up.

We tell customers upfront as possible, we do not want to waste anyone's time. We sell clean vehicles, with the smallest of profit margins, and we fully service and recondition the vehicle.

THE GPS device is not for us to use. We are not interested in your or the vehicles location. This is a device that has other features other than location services. Also, we are upfront with our fees, so not sure what the actual issue here is.

You are contradicting yourself, you are saying to read between the lines, and then saying thanks to the salesman for being upfront, so which one is it? If the numbers make sense, make the purchase, if not, then there are other dealerships you can contact.

I truly wish we could simply avoid customers like this. We have no issues, if we make a huge mistake or something, we own up to it, we fix. We of course try to avoid any mistakes, but if they do, we make sure customer does not take the heat of anything.

Upon being at the dealership to purchase this vehicle, customer changed the amount they wish to put down over 20 times, and this is not being exaggerated. Now the down payment in this customers case was tying into the interest rate provided by the only lender that was approving him, which is why he wanted to find the perfect number to put do

I truly wish we could simply avoid customers like this. We have no issues, if we make a huge mistake or something, we own up to it, we fix. We of course try to avoid any mistakes, but if they do, we make sure customer does not take the heat of anything.

Upon being at the dealership to purchase this vehicle, customer changed the amount they wish to put down over 20 times, and this is not being exaggerated. Now the down payment in this customers case was tying into the interest rate provided by the only lender that was approving him, which is why he wanted to find the perfect number to put down to get the best available rate to him. We had no issue with this, as it is our job. Now what ends up happening is after 20 changes in the down payment, the system in which was being used to qualify this customer gave him a wrong rate. Now once we called the customer, who has had the vehicle for an entire month, we advised him if he wants, he can RETURN THE CAR AND RECIEVE A FULL REFUND, DRIVING THE VEHICLE FOR OVER A MONTH FOR FREE, or sign the new documents reflecting the correct rate on the vehicle. Lying or being upset at a dealership because of the interest rate you get from them is not their fault, credit worthiness is all about how customers take care of their credit, and this customer simply wants to blame us for his lack of credit. We also provided the customer with $120 of gas money for his time coming back, but seems like that was missed in his review. We will pray for this individual, and we wish we can avoid customers like this in the future, even though the bank making the mistake is not his fault, but the lack of understanding, and lying on a review, its just simply sad. Less ...

Thank you!

We always will provide our best numbers either over the phone or in person, and if the customer believes the deal we have put in front of them is worth the purchase, we would love to earn their business, and if they do not think the deal is good, we also thank them for their time and we both move on.

Thank you for your time

Thank you for your review

I am not sure if this review is for our dealership

Not exactly sure if this review is for us, we do not have vehicles here with damages on them for sale

Thank you for your review

-Autobahn Luxury Motors Sales Team

Thank you Servando, we really appreciate you brotha

Our lot car wash is every Tuesday and Friday, every other day yes our vehicles can collect dust on them. I appreciate the review however

This review is partially correct and partially incorrect. They did call us to make sure the vehicle is available, and we did say we would have it ready. No excuse, when they arrived, the vehicle was not ready, This was during a period we were really behind on reconditioning work, and this one vehicle in particular we really should not have put online, and we take responsibility for that. The customer was upset, understandably, and we promised to have the vehicle delivered. However the issue with the air conditioning was a bit more problematic as we expected. We ended up just paying the custome

This review is partially correct and partially incorrect. They did call us to make sure the vehicle is available, and we did say we would have it ready. No excuse, when they arrived, the vehicle was not ready, This was during a period we were really behind on reconditioning work, and this one vehicle in particular we really should not have put online, and we take responsibility for that. The customer was upset, understandably, and we promised to have the vehicle delivered. However the issue with the air conditioning was a bit more problematic as we expected. We ended up just paying the customer money to handle locally in San Diego, and even this we don't like doing because the car should have been ready when we dropped it off, and we take responsibility for that. We have since corrected this issue so that it does not happen to anyone else.

However the incorrect part of the review is the communication. We always were in communication with this customer. They were calling us before we were even open, and quickly ran to leave a review for us. We called them as soon as we got in. They did not call us non stop during business hours for the last two days.

End result is we reimbursed the customer all their money, fixed the issues with the vehicle, apologized so many times because truly it was a bad experience for this customer, and we don't ever want that. We made a mistake, but we don't normally operate in this manner. At this point we are fully caught up with all reconditioning, and we do not post any vehicles that are not fully ready yet.

Thank you for your time in reading our response

-Autobahn Luxury Motors Sales Team Less ...

Thank you for your time

-Renner Luxury Motors

Thank you for your time

Hopefully all is well,

This review is indeed accurate. She did email, and we did not respond. Customer offered a price that was 35% off the sales price of the vehicle, which was far below market value that the vehicle was selling for.

However, we should have still responded to the customers inquiry to let her know that we were not interested in the offer. We will try out best to not have this be the case anymore.

Julie, it truly was an honor to earn your business. Thank you for trusting us, and making the transaction a delight as well. Best of luck to you, and we hope to see you next time you are looking for a vehicle.

Brother, we really appreciate you so very much. We are very very happy that you are enjoying your BMW, and we are very honored you will consider us again with your future purchases

Thank you so much for your positive review

Thank you sir, we sure hope you enjoy the Cadillac EXT. Very rare truck. Best of luck to you, and we hope we can see you again for your next purchase or service

Kate, you were never pre approved at any point in time. We have a strict policy on all performance vehicles, that either you will need to have your own financing, or get approved with our lenders. We did a soft pull on your credit, and at which time we noticed we will not be able to get any financing done with our banks. This is at which point we advised that we cannot take you on a test drive, due to the fact we won't even have an approval. This is a MALICIOUS attack on our reputation, as we were not in any way disrespectful to you, we tried our best to get an approval done. We even said this

Kate, you were never pre approved at any point in time. We have a strict policy on all performance vehicles, that either you will need to have your own financing, or get approved with our lenders. We did a soft pull on your credit, and at which time we noticed we will not be able to get any financing done with our banks. This is at which point we advised that we cannot take you on a test drive, due to the fact we won't even have an approval. This is a MALICIOUS attack on our reputation, as we were not in any way disrespectful to you, we tried our best to get an approval done. We even said this isn't a museum this is a place we sell cars as to let you know, we want to try to help you in any way that we can, the cars are not meant to be sitting here to be looked at, they are here to be sold. We will never direct a customer away from our shop. Even at the end of the deal, we even advised our own professional opinion on what you can do to get an approval, through another dealership. We showed the level of respect to you as a human, and not even a customer, and said there are ways you could purchase from a franchise store with a different lender that does not work with Indepedant dealers.

Reviews like this are sad since we truly respect everyone, but sometimes people take things in different ways, and no matter how nice, respectful, or polite you can be, it still sometimes ends with a bad review. There is no difference between race, gender, or age here at our shop, so please do not accuse us of such! Best of luck on your search!

-Renner Luxury Motors Less ...

Thank you Juan, it was our pleasure to serve you. We really really hope to see you in the future. We hope you enjoy your vehicle.

-Renner Luxury Motors

Robert, thank you. We respect your time, and we try to get back as soon as we can, which sometimes tends to be instant!

-Renner Luxury Motors

Thank you for your honest review. We really do try to make the car buying process super easy and stream line. We are not sure how other dealers make it so difficult. We are straight to the point, and transparent. Thank you for sharing your experience with others

-Renner Luxury Motors

Stefan,

Thank you for sharing your experience. Reviews like this really help us show to others that we are a different type of dealership than others. We treat people as people and with respect, and not as numbers of cars sold. Thank you very much!

-Renner Luxury Motors

Thank you for your review

-Renner Luxury Motors

Thank you very much for your business. It was a pleasure. Hope to see you for your future vehicle needs!
Thank you for your service as well!

Hadi Ezzati
Renner Luxury Motors

Thank you so much good sir, looking forward to the next time we can assist you

Thanks
Hadi Ezzati
Renner Luxury Motors