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AutoCenters Nissan
About Us
Over 1,000 new and used vehicles in one convenient location, serving St. Louis, MO, and just minutes from South St. Louis County. Every new Nissan includes 30-Day Return Promise for confidence and value long after the sale. Enjoy affordable prices, flexible auto-loan programs for every credit type, and expert support from our experienced team at every step. Trading your vehicle? We make it easy with quick evaluations, a transparent process, and top-dollar for your vehicle. Selling outright? Get a professional vehicle appraisal and receive our best offer in minutes, backed by local market data. Experience customer-focused car buying, selling, and financing built around trust, value, and your time.
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Today 9:00 AM - 6:00 PM (Closed now)
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1277 McNutt Street
Herculaneum, MO 63048
Our Amenities
- Conveniently Located - A Short Drive on I-55
- Buying Center - Licensed Appraisers to Give You a Cash Offer For Your Vehicle, Sell or Trade
- 30 Day Return Promise on New Nissans
- Coffee Lounge with free Wi-Fi, snacks, sodas, and flat screen TVs - Chill!
- Dog Friendly/Kid Friendly: Children's play area - We've got you and your important people covered!
- Sunbit Service Repair Financing
- Complimentary Roadside Assistance
- Complimentary Road Hazard Tire Protection
- Bad and No Credit Auto Financing
- Market-Based Discounted Prices
- Free 1st Oil Change for Nissan Owners
- Dealer Pricing on New Nissans. Zero markup.
- 1,000+ Vehicles in 1 Location
- Complimentary WALKAWAY Finance Protection
Media
Service Info
Service Hours
Dealer Reviews
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Mar 30, 2026
Ryan Cox was excellent to deal with. He was very helpful and knowledgeable in every aspect of the purchasing process. I would highly recommend Ryan to a costumer.
Mar 31, 2026
Response from current dealership:
Thank you for recommending Ryan Cox. We appreciate your recognition of his helpful and knowledgeable service throughout your purchasing process.
Mar 20, 2026
$2000 more than price shown if you don’t have a trade or finance with them. Made an offer a little lower than price shown on here. Only came back with a couple hundred off the added price for a cash deal or financing with different lenders than them. I did appreciate the salesman telling me about the extra fees if not trade or not finance with them before we made the long drive to look at it.
Mar 27, 2026
Response from current dealership:
Thank you for your feedback — we genuinely appreciate you taking the time to share your experience.
We do want to clarify a couple of points to ensure transparency. Based on our notes from your visit, the offer presented was approximately $5,000 below the listed online price — not just a small adjustment. At that point, we had not yet entered into a negotiation process, which we would happily do. Our team did review the offer, but given the difference, the decision was made to respectfully decline.
Our salesperson did walk through all applicable pricing details upfront, so th
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We do want to clarify a couple of points to ensure transparency. Based on our notes from your visit, the offer presented was approximately $5,000 below the listed online price — not just a small adjustment. At that point, we had not yet entered into a negotiation process, which we would happily do. Our team did review the offer, but given the difference, the decision was made to respectfully decline.
Our salesperson did walk through all applicable pricing details upfront, so th
Feb 23, 2026
Read the other negative reviews. I drove three hours to be told the original numbers were a mistake. None of the new terms were discussed before the trip. The new price was much higher than the CarGurus price, which would only be honored if I used their financing and accepted a trade offer $4k under other reputable offers. The floor manager took over the deal by text before I arrived, yet greeted me with he didn’t know I was coming. He then said he’d never heard of my nationally known lender and said it was possible the vehicle would not be released if I used that lender. CarGurus shows the vehicle has been on their lot 74 days; one could draw their own conclusion as to why. Their public response said their records didn’t align and suggested confusion, but the details were clear: the price increased, the terms changed, the CarGurus price only applied under their financing, and I was told the vehicle wouldn’t be released if I used my own lender. The pattern in other reviews was similar.
Feb 24, 2026
Response from current dealership:
Hello we have made multiple attempts to reach you regarding your reviews. Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered, especially given the distance you traveled. After reviewing our internal records, the details outlined in your review do not fully align with how the visit and figures were documented on our end, which leads us to believe there may have been some confusion or miscommunication during the process. That said, we take feedback like this seriously. Our management team will be reaching out to yo
More ...
Feb 22, 2026
Berry friendly people. Make the deal over the phone and provide all the help to make it easier for me and my wife thanks to all the stuff
Feb 23, 2026
Response from current dealership:
Thank you very much!
Definitely not negotiable on pricing, high priced right out the gate to include misleading pricing on the internet. Not very willing to negotiate with the 2025 inventory on the lot. Told them to keep it and went to another dealership that was a little bit more negotiable. My sales professional Alan very nice guy and knowledgeable but his manager were not willing to negotiate at all. It's all about making the most money out of a customer PERIOD, It's a business I understand but other dealerships were willing to negotiate to attract a potential customer so I went there and made my purchase.
Feb 9, 2026
Response from current dealership:
Thank you for taking the time to share your feedback. We appreciate you allowing our manager, Christian, the opportunity to follow up with you directly to address the pricing miscommunication. We genuinely value your willingness to speak with us and continue discussions toward finding the right vehicle.
We also want to thank you for the kind words about Alan—he is a knowledgeable professional and we’re glad your experience with him was positive.
At this time, we are still actively working with you and remain hopeful that we can earn your business. Transparency and respect are
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We also want to thank you for the kind words about Alan—he is a knowledgeable professional and we’re glad your experience with him was positive.
At this time, we are still actively working with you and remain hopeful that we can earn your business. Transparency and respect are
Jan 19, 2026
Response from current dealership:
We greatly appreciate your kind words about Wayne and our team's friendly service. Your feedback means everything to us.
Jan 16, 2026
Donald was responsive and extremely helpful.
I would not hesitate contacting him again about future vehicles.
Jan 16, 2026
Response from current dealership:
Thank you for the kind words! We’re thrilled to hear Donald was responsive and extremely helpful. We’ll be sure to pass along the shoutout, and we look forward to helping you again whenever you’re ready for your next vehicle. ✨
Jan 13, 2026
Very helpful---too far away for me to visit.
Jan 14, 2026
Response from current dealership:
We sincerely value your kind words about our helpful service. We understand distance can be challenging.
Dec 18, 2025
Easy to schedule a test drive. Disappointing that the price shown online included two discounts that I would not be able to use, so the cash price was more than expected.
Dec 19, 2025
Response from current dealership:
Your feedback is appreciated, and we’re always working to make our pricing as clear and straightforward as possible. If you’d like, we’re happy to walk through all available options to make sure you’re getting the best value for your situation.
Thanks again for the honest input, and we hope to earn that 5th star on your next visit!
Thanks again for the honest input, and we hope to earn that 5th star on your next visit!
The entire experience was fantastic! Kamal was an absolute pleasure to work with. We test-drove a 2023 Hyundai Palisade, and just an hour later, we were driving it home. Truly top-notch service, highly recommend!
Dec 8, 2025
Response from current dealership:
Thank you for the fantastic review, Marvin! We're thrilled Kamal provided top-notch service with your 2023 Hyundai Palisade purchase.
Nov 26, 2025
Quick dealer response with a few options for me, but could not pull the trigger on a deal
Nov 28, 2025
Response from current dealership:
We greatly appreciate your feedback, Chuck. We understand you couldn't finalize a deal despite our quick response and options.
Very good job in corresponding wish they were closer cause I would have purchased through them.
Nov 20, 2025
Response from current dealership:
Thank you very much for your feedback! We are happy we were able to correspond in a timely manner to your expectations.
Nov 10, 2025
Response from current dealership:
Thank you for sharing your positive experience. We're delighted our team member was helpful and pleasant during your visit.
Oct 4, 2025
Not good they added 1 thousand dollars for no trade in & 500 dollars for not financing with them not very good business. & very tried to contac me after leaving the dealership .the car was not ready for a testosterone drive when I arrived very called to tell me it was ready.i worked at a dealshop for over 40 years have never heard of these practices
Oct 29, 2025
Response from current dealership:
Hi Terry - we aim to be transparent as possible with our pricing structure which is why we disclose all pricing information upfront on all of our vehicle listings, as well as when a customer contacts us regarding vehicle pricing. On CarGurus our vehicle prices are honored, and if that was not the experience you had after contacting us we apologize, and we would like to investigate internally to work with the person you talked to regarding your vehicle pricing inquiry. Please email wiggidy@acdealergroup.com with your best contact information and a Sales Manager will work to resolve this issue.
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This was a no hassle experience. Everybody there was so nice. The place is so clean and snacks will you wait. I also got top dollar on my trade in. I would definitely recommend this place to everyone!!!
Sep 8, 2025
Response from current dealership:
Thank you very much!
Aug 13, 2025
Quick response really helpful good people.
Aug 14, 2025
Response from current dealership:
We are overjoyed to hear about your positive experience with our quick response and helpful team.
I had an absolutely dreadful experience at this dealership. The customer service was the worst I’ve ever encountered. They had a car listed online that didn’t even exist on the lot. When I arrived, they told me it had been sold the previous night at midnight, which was clearly a lie. To top it off, they tried to push other cars on me that I had no interest in. I would not recommend this dealership to anyone!
Jul 28, 2025
Response from current dealership:
We take your feedback seriously. Your experience with our customer service and inventory issues is unacceptable. Please contact us at (866) 511-0190.
Jul 28, 2025
Response from current dealership:
Thank you
Jul 22, 2025
Did not end up buying from them but they were extremely easy to deal with and very courteous.
Jul 24, 2025
Response from current dealership:
We are delighted to hear you found us easy to deal with and courteous. Thank you for the kind words, Heath!
Jul 7, 2025
Response from current dealership:
We appreciate the feedback, thank you!
Jul 7, 2025
Response from current dealership:
Thank you!
Jun 30, 2025
Response from current dealership:
Thank you, Tina!
Jun 14, 2025
Great communication
Jun 16, 2025
Response from current dealership:
Thank you for your feedback!
Jun 10, 2025
Response from current dealership:
Thanks!
Jun 2, 2025
Response from current dealership:
Hi there,
We’re really sorry to hear about your experience and truly appreciate you bringing it to our attention. That kind of response time isn’t acceptable, and we’d like to find out exactly what happened here.
To do that, we’ll need a bit more information to identify who you submitted your inquiry to. If you could please email your name and best contact number to wiggidy@acdealergroup.com, a manager will personally follow up to make things right.
Thank you again for your feedback—we take it seriously and are committed to improving.
We’re really sorry to hear about your experience and truly appreciate you bringing it to our attention. That kind of response time isn’t acceptable, and we’d like to find out exactly what happened here.
To do that, we’ll need a bit more information to identify who you submitted your inquiry to. If you could please email your name and best contact number to wiggidy@acdealergroup.com, a manager will personally follow up to make things right.
Thank you again for your feedback—we take it seriously and are committed to improving.
May 27, 2025
Salesman was very respectful and informative.
May 27, 2025
Response from current dealership:
Thanks!
May 21, 2025
Response from current dealership:
Thank you for your honest review.
May 20, 2025
Talked to a sale person and attempted to talk about making a deal and was told they will not conduct business over the phone. Many dealers today are willing to work over the phone and via email to trade vehicles but this dealer is not willing to deal in this type of sales. You would think dealerships would be willing to change to the new way of selling vehicles but some dealers are still in the past and set in their old ways.
May 21, 2025
Response from current dealership:
Hello Brock, we regret to hear about your frustration and are sorry. Being from out of state, we try to accommodate every customer the best we can, but in order to get an accurate and locked in evaluation of something like your trade, we do require a final look over of your vehicle by an appraiser. Our Manager is going to reach out to you asap to attempt to resolve this issue for you and hopefully rectify the situation. Thank you.
May 20, 2025
Response from current dealership:
Thank you for your honest review. We'd like to investigate further into your visit to see how we could have made it 5 Stars, would you mind sharing with our Management? Please email wiggidy@acdealergroup.com
Terrible! I was interested in a QX80. As soon as I submitted the information requested, 5 people contacted me. 3 wanted the information that was submitted already. No one there seems to be on the same page. I walked away and will continue my search.
May 15, 2025
Response from current dealership:
Hi Lyndsey,
We’re sorry for the frustrating experience. It looks like multiple inquiries—possibly from both you and your husband—caused our system to treat them separately, which led to more contacts than usual. That’s on us, and we understand how it came across as disorganized.
Our records show we were in great contact with your husband, answered all questions, and stopped reaching out once he said you were no longer interested. We regret not having the chance to connect directly with you or clear things up sooner.
A manager will be reaching out to personally ap
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We’re sorry for the frustrating experience. It looks like multiple inquiries—possibly from both you and your husband—caused our system to treat them separately, which led to more contacts than usual. That’s on us, and we understand how it came across as disorganized.
Our records show we were in great contact with your husband, answered all questions, and stopped reaching out once he said you were no longer interested. We regret not having the chance to connect directly with you or clear things up sooner.
A manager will be reaching out to personally ap
May 13, 2025
Terrible. Damage to vehicle not giver to buyer.
May 14, 2025
Response from current dealership:
Thank you for bringing this to our attention, we are sorry to hear about your vehicle. A Sales Manager will be calling you to rectify your issue as soon as possible.
May 12, 2025
Very responsive and easy to work with
May 12, 2025
Response from current dealership:
Thanks!
May 3, 2025
Buyer Beware!! Zero stars. Took 3 days of asking for pictures before I got them. Was promised them the first day but never got any. They advertise a low price but if you don’t have a trade in they add another $1000 to the price. If you don’t use their Nissan lender (which the sales staff will recommend you don’t use cause the Nissan lender is higher rate) they will charge another $500. So basically if you don’t have a trade in their advertised price is actually off $1500!!!
May 5, 2025
Response from current dealership:
We apologize for any confusion regarding the pricing of the vehicle. On the vehicle's description on CarGurus and everywhere else online we state the details and conditions of pricing transparently. If you would like to consult with a Manager you may do so at 866-695-3157.
I live 65 miles from the dealer with a lot of questions. Our communications were mostly e-mail. They were quick to respond and supplied all information
I requested in a m timely matter. I waited a little to long to purchase the truck as someone else purchased it. I would recommend this dealership if
asked.
May 2, 2025
Response from current dealership:
We deeply cherish your kind words. Thank you for sharing your experience with AutoCenters Herculaneum.
Great experience with Carl! Was much quicker and easier than expected. Also, a lot of high quality, low mileage vehicles on the lot!
Apr 21, 2025
Response from current dealership:
We're excited to hear about your great experience with Carl! Thank you for sharing your feedback.
Was reached out to with a car that wasn’t even there anymore, it had sold. Then I just was sent a link with “this is what I have”. Not personal, not helpful, and just stopped responding. Glad I didn’t drive all the way out there.
Apr 14, 2025
Response from current dealership:
It's unfortunate to hear about your experience. Please consider reaching out to us at (866) 695-3157 to discuss this further.
Apr 2, 2025
Very Helpful and customer service oriented
Apr 3, 2025
Response from current dealership:
Thank you!
Mar 23, 2025
Quick response. Very helpful.
Mar 24, 2025
Response from current dealership:
We are overjoyed to hear about your positive experience with us. Thank you for reaching out.
Mar 24, 2025
Response from current dealership:
Thank you
Mar 21, 2025
They informed me they didn’t ship vehicles although it was clearly stated home delivery.
Mar 24, 2025
Response from current dealership:
Please excuse any inconvenience. We aim to address all feedback promptly. Thank you for your input.
Mar 20, 2025
Response from current dealership:
Thank you immensely for sharing your experience with us. We are excited to have met your needs at AutoCenters Nissan.
Mar 15, 2025
They were prompt fair in price and quick in the transaction of purchasing our car
Mar 15, 2025
Response from current dealership:
Thanks!
AutoCenters tried hard to set up a meeting but my schedule wouldn't allow it . I was very happy how they responded.
Mar 10, 2025
Response from current dealership:
Thanks for sharing your experience, Steve. We appreciate your understanding of our efforts to connect with you.
Feb 5, 2025
Excellent
Feb 5, 2025
Response from current dealership:
Thank you!
I was told there prices were not negotiable which was fine I was looking for a price I could afford and would look around
I received this response from a manager
So you’d rather have me add $3000 to my price just to knock $3,000 off so you feel like you got a deal? Or would you rather just get the best deal right up front?
Jan 30, 2025
Response from current dealership:
It's regrettable to hear about your experience. Our Sales Manager has reached out to get more information as we do not wish for anyone to feel this way. We hope to speak with you soon to come to a rectification of this issue you have provided us. Thank you for your feedback.
Jan 22, 2025
Dealership was very helpful, salesman was nice and helpful car was as described
Jan 22, 2025
Response from current dealership:
Thanks
Jan 20, 2025
Response from current dealership:
We're pleased to hear about your good experience at AutoCenters Nissan. Thank you for your feedback!
Jan 20, 2025
Response from current dealership:
We're pleased to hear about your good experience at AutoCenters Nissan. Thank you for your feedback!
Jan 13, 2025
Response from current dealership:
Thanks!
The stimulated convertible top was extremely dirty. The dealer was unable to clean the top. Wasted my time waiting for the dealer to detail car and then found the top was so dirty. The salesman was nice but unfortunately couldn't clean the top. Disappointed
Jan 13, 2025
Response from current dealership:
Hi Bernard, thank you for your feedback. We are sorry about the top of that vehicle. We had 2 big winter storms that week and unfortunately that vehicle was still in line to get a full re-detail. We apologize for the frustration and time spent. This has been sent to the GM. Please reach out if you'd like to provide more feedback.
We had an excellent experience with AutoCenters Nissan! We would purchase from again in the future.
Jan 6, 2025
Response from current dealership:
Thanks!!
Dec 30, 2024
Response from current dealership:
Thank you!
They reached out but the car was sold. Appreciated the outreach, both the automated and the
salesperson.
Dec 16, 2024
Response from current dealership:
Your review is appreciated.Thank you for sharing!
Dec 14, 2024
Literally walked in to see the one that I seen online and bought it that night! Great Dealer!
Dec 16, 2024
Response from current dealership:
Your review is appreciated. We're glad you found the car you wanted quickly at AutoCenters Herculaneum. Thank you for sharing!
Nov 14, 2024
They did reply but never answered the questions I asked through your link. I asked if the vehicle had the E torque option. They didn't say yes
or no so I moved on. I did visit the dealership that Sunday and found the truck on their lot. I did get my answer by reading the hood badge.
Nov 18, 2024
Response from current dealership:
We apologize for falling short, we will investigate this with the staff involved.
They were good at reaching out to see if I was still interested and were quick to reply to
questions.
Nov 8, 2024
Response from current dealership:
Thank you!
Nov 8, 2024
Response from current dealership:
Apologies for any inconvenience. Please feel free to contact us at (866) 511-0190 to discuss your experience further.
Price of the truck seemed reasonable until they added $1000 for not using Nissan for financing and another $500 for something making their price out of line. I didn’t care for the pricing game they played.
Oct 28, 2024
Response from current dealership:
We apologize for any inconvenience caused by the pricing discrepancies. Please feel free to reach out to us at (866) 511-0190 to discuss this further. Thank you for sharing your experience.
Original listed annotated delivery price included in final price. I had to call, sent 3 requests to inquire on availability. Soon as they found out I was prequalified outside their financial institutions, they claimed CarGurus listing didn’t include delivery price and changed listing. Also never drafted up sales numbers but sent text claiming they sent me sales quote. Never ever met met a salesman who ignored $50k+.
Oct 4, 2024
Response from current dealership:
Thank you for bringing this to our attention. We apologize for any inconvenience. Please feel free to reach out to us at (866) 695-3157 to discuss this further.
Sep 26, 2024
Dealer very responsive to my inquiry
Sep 27, 2024
Response from current dealership:
Thanks, Bob!
Sep 9, 2024
Response from current dealership:
Your positive feedback on our excellent inventory is greatly appreciated. Thank you for sharing your experience with AutoCenters Nissan.
Sep 6, 2024
Sumo was a awesome salesman to deal with, great personality
Sep 9, 2024
Response from current dealership:
We're overjoyed to hear that Sumo was an awesome salesman to deal with. Thank you for sharing your experience, Kathy!
Aug 28, 2024
Response from current dealership:
Thank you for taking the time to leave your feedback. We're glad to hear you found us responsive!
Aug 20, 2024
Great
Aug 21, 2024
Response from current dealership:
Thank you for sharing your experience, we appreciate it!
We will never go to this dealer again. The gas tank wasn't filled and the vehicle never got washed. Rude salesman and staff
Aug 21, 2024
Response from current dealership:
We’re disappointed to hear about your experience, and this is certainly not the way we want our customers to feel. A General Manager will be reaching out directly to discuss. We apologize, and we thank you for bringing this to our attention.
Aug 12, 2024
Response from current dealership:
Thanks!!
Aug 9, 2024
With trepidation I entered the dealership to buy my first luxury vehicle. I was immediately put at ease. Adrean, Louis , and even Sharon were amazing. No pressure tactics. The price we arranged prior to arrival was the walk out price. No switch and bait or unexpected additives.
Aug 12, 2024
Response from current dealership:
Thanks!
Aug 1, 2024
Amazing experience at AutoCenters Herculaneum!! Jeff responded less than 2 minutes after I inquired (quickest response time by far). All of the employees are welcoming and engaged. Extra special thanks to Jackson and Wayne for taking care of me while I was there!! Definitely recommend
Aug 2, 2024
Response from current dealership:
We appreciate it, thank you!
Jul 30, 2024
They contacted me right away. We set up an appointment, viewed the vehicle, and ultimately purchased it. It was a pleasant
experience.
Jul 30, 2024
Response from current dealership:
Thank you!
Very disappointed with this dealership. Initially I was loving the price of the Pacifica and I was offered a trade in offer that was reasonable from filling in the online form. However after driving 2hrs and waiting for a trade in check, I was told the hail damage (light dents on edge panels not hood or roof) was considered serious damage and they would have to put it at auction making my trade in values 8k instead of 12.5k. Total switcheroo. I drove back to my local dealership (also had a pacífica but more expensive), and I was offered 13k for my trade in and 3k off the price of the van. So I'm glad I turned down this dealer, and bought elsewhere. I wasted a day but thankfully I didn't waste thousands of dollars more.
Jul 25, 2024
Response from current dealership:
We apologize for your experience. Thank you for sharing your feedback.
They were easy to work with. They helped with everything Kyle the salesman is top notch. Give them a try.
Jul 22, 2024
Response from current dealership:
Thank you!
Jul 17, 2024
Great response time, thanks!
Jul 30, 2024
Response from current dealership:
Thank you!
I bought a car from them and then 6 hours after driving it had a loud hum and a loud pop when I turned the steering wheel from a parked position. I live around 2.5 hours away they told me to take it closer to my home and then I lose the lifetime warranty. Not happy and won’t send customers there.
Jul 15, 2024
Response from current dealership:
Hello - we believe this has been resolved after our GM Matt gave you a call this morning. Please let us know if not by emailing wiggidy@acdealergroup.com
Vehicle they sold was nice and in good order. If you are going to purchase a vehicle check your loan value and do not rely on their information. Price shown does not line up with nada loan value. They will also try to charge you 500 for not using their loan service and have a 1000 trade in credit built into the price will be removed if you do not trade a vehicle into them.
Jul 18, 2024
Response from current dealership:
Hi Michael, we've attempted to reach you on multiple occasions to discuss your visit as well as apologize for any inconvenience and frustration. Could you please reach out to Matt at our Used location? 866-695-3157
While our salesman, Ryan, was great to work with, the overall experience was terrible. We are not from the area. I sent over detailed photos, info and everything they would need to give me an estimated trade in value to see if the drive there would worth it. I was told $22-23k trade in value. We were offered similar or more by a few local dealerships but the specific vehicle I was after isn’t available around here. My husband and I both took off work, drove 8 hours total, sat and waited for 2+ hours for them to come out and offer me NINE THOUSAND LESS! Before giving us the insulting offer, they RAN OUR CREDIT! We filled out the paperwork on it which I never do before knowing my trade value but they had already told us our trade value would be between 22-23k which we were fine with AND THEY DIDNT BOTHER TO MENTION IT WOULD BE FAR LESS. Not only was the offer insulting, they tried to state false reasons why such as “it needs tires” but I have receipt proof that I just put tires on 6 mon
Jun 24, 2024
Response from current dealership:
Hello, we apologize for the frustrating experience. We’ve tried to reach you on multiple occasions. We're determined to rectify this and make you happy, can you please get back with us? Thank you.
Jun 5, 2024
Response from current dealership:
Thank you!
The listing mentioned hail damage, so I asked for pics or video detailing the affected spots. i received a few emails, first saying that my request for pics was not passed along to the sales person, and then one of the "we haven't heard from you, is there something we can do" type emails. I repeated my request and they still didn't provide and pics, eventually saying the affected areas don't show up well on camera...
TLDR: waste of time trying to work with staff who can't be bothered to provide customer service.
May 30, 2024
Response from current dealership:
We are sorry you were unhappy with the delay and ultimately not being able to get you pictures of the vehicle. As an out of state customer, we take the feedback seriously and will address with the sale person involved. Thank you for bringing this to our attention.
Priced the truck to us with the knowledge that we were going to buy out right with no financing and no trade in. First time I spoke to him, he priced the vehicle knowing this. Then said oh he made a mistake and priced me the wrong truck and then said well its in the ship because it got water damage. Then when we got there he jacked the price up 2K on the other one he priced over the phone because we were not going to finance and he would not get an incentive. Never heard of pricing a vehicle and then you get there they want to charge you more because you are not financing and have no trade in. He was told this prior to our 2 hour drive there. Waste of our time and he was rude and did not offer to negotiate at all. I asked for the manager and he said I am the manager. He said we can't keep these trucks on the lot so you can pay the higher price or we will sell it anyway. No people skills at all.
Apr 18, 2024
Response from current dealership:
We apologize for any confusion regarding the pricing of the vehicle. On the vehicle's description on CarGurus and everywhere else online we state the details and conditions of pricing transparently- which is clearly listed for all customers such as yourself. We apologize for your interaction with the staff involved we will launch an investigation and discuss this with them.
Please contact us at (866) 695-3157 if you would like to speak with Management regarding your complaint.
Please contact us at (866) 695-3157 if you would like to speak with Management regarding your complaint.
Apr 15, 2024
Response from current dealership:
Thanks!
Show older dealer reviews 121
Had an appointment to test drive truck. When I got there they told me the boss had taken it home to haul something. I drove 2 hours and didn’t even see truck
Mar 29, 2024
Response from current dealership:
We are sorry for the negative experience due to the vehicle being gone from the lot, we dropped the ball and we apologize for your drive.
I would recommend this dealership and purchase experience to my friends. The staff I encountered
was very friendly. John was helpful, knowledgeable, and quick to respond to my questions.
Mar 6, 2024
Response from current dealership:
Thank you so much!
I contacted the dealer with questions on a pre-
owned vehicle. After a couple of emails, I requested
an
out the door cost. I was then told the prince
increased $1,500.00. The sales rep stated, I was not
trading in a vehicle +$1,000.00 and i was not
financing +500.00 for a total of $1,500.00.
He stated it was on the website. They do post it
hidden in the "Dealer Description", look hard.
However, I showed him also it clearly states, "All
vehicle pricing shown reflects CASH
PRICES available to all shoppers." He had no
response.
Just asking to be honest and transparent.
Feb 29, 2024
Response from current dealership:
We apologize for any confusion regarding the pricing of the vehicle. On the vehicle's description on CarGurus and everywhere else online we state the details and conditions of pricing transparently- which is clearly listed for all customers such as yourself. We feel we were very transparent, professional, honest, and informative in our communication with you when you asked for the out the door price. We are sorry this experience was upsetting for you and we wish you luck in your vehicle search.
Please contact us at (866) 511-0190 if you would like to speak with Management regarding your com
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Please contact us at (866) 511-0190 if you would like to speak with Management regarding your com
Feb 1, 2024
Great business and wonder sales people . Roman was very helpful and professional.
Feb 2, 2024
Response from current dealership:
Thanks!
Jan 31, 2024
I purchased the 2022 Sierra 1500 on Monday, January 29th. I am extremely happy with the dealership and all those involved. Excellent
experience!
Feb 1, 2024
Response from current dealership:
Thanks!
Jan 18, 2024
Jeff was quick to respond regarding the vehicle and provided all the information I requested. We haven’t had a chance to look at the car, but plan to go soon.
Jan 19, 2024
Response from current dealership:
Thank you!
Since I live several states away and could
not just swing by to see it, I had lots of
questions and asked that the sales person
check out several functions for me. The
sales person went the extra mile to answer
questions, check things out and take
additional pictures! I then asked about fees
and total costs and was shocked! It came to
$2070 in extra fees including $599 for
financing fee even though I was paying
cash. There was also a $1,000 penalty for
not having a trade in. I asked for best price
and was told our prices are already the best
we canât adjust it. Even though I really
wanted the car I was not paying $2070 in
extra fees in addition to a car priced slightly
above national average according to
CarGurus. Since that time, 3 days ago the
car has been reduced twice over $2000.
Jan 15, 2024
Response from current dealership:
Hey Vernon, we are sorry you were disappointed about our admin fee as well as the trade and finance allowance that we clearly list on our website and on every single vehicle description. We take transparency seriously, and present those clearly in writing so visitors from out of state like yourself are clear on pricing. Many dealers do not disclose this until after you get to the dealership. Our staff was courteous, got you all the pictures, answered all your questions, and was transparent regarding our pricing. We are failing to see how that warrants a 1 Star review when the only issue you ha
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Very nice and asked great questions. Easy conversation and great response times. Would recommend them for sure!
Jan 9, 2024
Response from current dealership:
Thank you very much!
Dec 12, 2023
Response from current dealership:
Thank you
Oct 30, 2023
Response from current dealership:
Thank you!
Oct 26, 2023
Response from current dealership:
Guruz4mbq - We truly appreciate your business and your kind words, and we hope to have the opportunity to serve you again in the future. If you have any further comments or feedback, please do not hesitate to reach out to us.
Oct 4, 2023
I Drove all the way there and dealer didn’t know truck was sold or much about truck. I had an appointment to drive truck, etc…
And I would have most likely bought the truck. Waisted my time and my fuel driving there. A good salesman should know a little more about their inventory.
So I found a better deal in sikeston Mo. I won’t be back!
Oct 5, 2023
Response from current dealership:
Thank you for providing your feedback and letting us know about this issue, Thomas. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. This has been sent directly to the General Manager.
Sincerely,
AutoCenters Herculaneum
Sincerely,
AutoCenters Herculaneum
I received contact from the dealership in a matter of minutes after requesting information about the car
Sep 18, 2023
Response from current dealership:
Thanks!
Sep 14, 2023
Responded quickly. I asked if the vehicle smelled smoky and never heard back. I’m assuming it did!
Sep 15, 2023
Response from current dealership:
We're sorry about not following up on that! We're looking into this now!
Aug 10, 2023
Response from current dealership:
Thanks!
Jul 23, 2023
The sales team was ok purchased vehicle. It came straight from the service department and was promised if I purchased it was going to be professionally detailed. Left vehicle for several days returned and vehicle wasn’t detailed as promised was quite dirty for a $100k purchase. Was told that this is a common complaint from customers and that they would speak with management but wasn’t sure if anything would be done to fix the issue.
Jul 30, 2023
Response from current dealership:
Hi Hattie, we believe we've rectified this situation, but we do apologize for not getting the detail right the first time!
Overall truly great experience. A+ quality cars! Found my kiddos dream car there in near perfect condition. 30k miles. Perfect service. In and out in less than an hour. Thank you team!
Jul 28, 2023
Response from current dealership:
Thanks!!!
Jun 23, 2023
He was great! Love my vehicle.
Jul 28, 2023
Response from current dealership:
Thanks!
Jun 11, 2023
Very helpful excellent follow up
Jul 28, 2023
Response from current dealership:
Thanks!!
It was easily one of the fastest car buying experience I've had. The sales person was friendly and knowledgeable about the vehicle and helped me fit it into my budget. I would buy from them again.
Jul 28, 2023
Response from current dealership:
Thanks!!
Jun 3, 2023
very helpful staff. very attentive and willing to work with its customers. Jesse was always available to answer my questions
Jul 28, 2023
Response from current dealership:
Thanks!!!
Feb 27, 2023
Response from current dealership:
Thank you!
Vehicle was not up to par,missing fender well,convertible top clamp was broken and a list of other things that was wrong with the vehicle. My salesman Mike was Awesome! The deal just didn’t work out,especially for the type of money that I was putting down.
Feb 6, 2023
Response from current dealership:
Thank you for the honest feedback. With over 500 Used vehicles in stock, sometimes things get missed and we'll take your experience as an opportunity to make needed fixes to this vehicle. We hope you give us another chance.
Didn't get to purchase a vehicle from them but they were very nice and responded quickly. Very willing to accommodate us if we had made the 7 hour drive. Wanna thank them for their time and kindness.
Jan 16, 2023
Response from current dealership:
We so appreciate your business and can not wait to work with you again.
Dec 12, 2022
Response from current dealership:
Thanks!
Oct 18, 2022
We did not buy a vehicle from them but they were very helpful when we were looking.
Oct 20, 2022
Response from current dealership:
Thank you!
Oct 2, 2022
Response from current dealership:
Thank you
Probably one of the worst car buying experiences that I have ever had! My wife and I drove over an hour away to look at the car. We made a reasonable offer to buy it and we were refused. We drove home and the same car was dropped in price two times since, and not a single phone call telling us this, even though we left messages and sent emails! It reminds me of a fly by night location and I wouldn't recommend this dealership to anyone!
Sep 27, 2022
Response from current dealership:
Hello Lyle - We are sorry you feel this way. We are clear and upfront on our pricing, as we tell everyone before they come to our lot. Having a cash offer does not guarantee a lower price. We price everything online at the rock bottom against the local market to ensure we are aligned or cheaper with every other seller of any particular year make and model. The prices on our site are completely transparent so shoppers can ensure they get no surprises and get a true idea of what they're paying. We are sorry you drove an hour and could not come to a price agreement with us. We see that Brad had b
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We ended up buying a Honda Ridgeline from Auto Centers on a Saturday. wow was it busy in there. It took a while, but i got a
good deal. They didnt offer much for my truck so i kept it. Anthony did a great job, just with so many people there it took a while.
Had a battery problem that they werent able to replace that day so they reimbursed me for replacing it myslef so i could take the
Honda home that day (my choice). i would do business with them again. i like the no haggle pricing.
Sep 21, 2022
Response from current dealership:
Hey Tom, thank you for allowing us to earn your business. We're sorry about the battery, but glad you were understanding and let us take care of it in a way that best suited your needs. We hope to work with you again.
Sep 12, 2022
Response from current dealership:
We appreciate the feedback
Sep 4, 2022
Best prices
Sep 10, 2022
Response from current dealership:
Thanks!
Aug 29, 2022
Response from current dealership:
Thanks, Brandon!
They responded quickly even though I was just checking things out online. I will definitely go in person and check it out!
Aug 7, 2022
Response from current dealership:
Thanks!
They were very helpful Dawson and Wayne. Dawson wasn’t there when I got there but Wayne was with a customer and when he finished with that one then he got me squared away there were very good and I got a decent warranty
Jun 17, 2022
Response from current dealership:
Thanks!!
Responded timely and answered my questions without any pressure to buy. I appreciate the no pressure sales approach!
Jun 12, 2022
Response from current dealership:
Thank you!
Jun 12, 2022
Response from current dealership:
Thanks!
Jun 5, 2022
Timely response
Jun 6, 2022
Response from current dealership:
Thank you!
Absolutely terrible service. I was ready to pull trigger on this truck and had Financing through USAA. Told rep give me a number on mine and let’s see if this works and never heard back until after I contacted them several times trying to buy. Have some BS excuse why it took 2 days to get a number on my truck which I never received anyway.
May 13, 2022
Response from current dealership:
Hey Brian, we're confused. You submitted a lead on 5/4 - we started texting with you, and you got a trade value on your vehicle via text. You even noted how good and consistent the offer we gave you was. We know you are not from our area, but from TN, so we alerted you on 5/7 that the truck you were interested in sold. On 5/10 you opted out of our messaging which blocks us from contacting you further. We're failing to see where we missed the mark, and how the service was "absolutely terrible". We responded to your inquiry immediately and gave you an online value on your vehicle on th
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Apr 13, 2022
Was contacted by a Brandon a sales associate promptly. He was knowledgeable, polite and answered all of my questions.
Apr 14, 2022
Response from current dealership:
Thank you, Elaine!
Apr 1, 2022
Amazing experience. My husband and I stumbled across this dealership on Car Gurus. We were pleasantly greeted by Kinsey when we walked in the door. She was super nice. not overbearing or pushy and most of all, patient. She did an amazing job helping us narrow down which car was right for us, and even found us a lower rate. The car selection at this dealership is better than most; they have something for all budgets, not to mention the extended warranty that cover everthing and is resonably priced. I will definitely be back and I will recommend to all my friends.
Apr 5, 2022
Response from current dealership:
Thanks!!
Mar 19, 2022
Great Place. They actually have cars to choose from!
Mar 21, 2022
Response from current dealership:
Hi, Jeff. Thanks so much for taking the time to write us a review.
Thought there was wiggle room for the price and the guy laughed and said, "Not in today's market!" Asked him a question about my trade in and he never replied. I had other cars I was interested in but oh well, not now.
Mar 17, 2022
Response from current dealership:
Hey Keith - we're sorry if our staff members response offended you, it was not his intention and we had an internal discussion with him on how to speak to customers. Thanks for bringing this to our attention. Good luck in your car search, and if you'd like to give us another shot, we'll make sure to be more professional. We apologize.
Feb 10, 2022
Quick response back. Went with a different vehicle so did not make contact
Feb 22, 2022
Response from current dealership:
Thanks
Continued to contact me with viable options. Love the lenders available. Worked with me on every aspect of the deals
Jan 19, 2022
Response from current dealership:
Thank you!
Wasn't really interested in helping me and did a credit check while they said they wouldn't even they thought
they couldn't make a deal
Jan 2, 2022
Response from current dealership:
Hey Lynette, we're sorry that was the impression you got from us. In regards to your credit check, we would've never ran and cannot run a check without your written permission. In order to determine what type of loan you may qualify for a hard credit check is required by any lender, and again, we would not have done so without your written consent. Good luck in your car search.
Dec 27, 2021
Response from current dealership:
Thanks for the 5 Star review of AutoCenters Herculaneum, Renee! We hope we were able to help you find the perfect used vehicle.
Dec 16, 2021
Response from current dealership:
Thank you very much for your feedback!
Nov 10, 2021
Fantastic online help, purchased a private car from my family.
Nov 15, 2021
Response from current dealership:
Thank you, Cheri!
I drove 2 1/2 hours to look for a vehicle on a Saturday without a appointment and I got a awesome vehicle from some awesome people!! Jesse was my sales guru and Matthew was my finance. Manager!! Everyone was patient, customer service focused and very thorough!! They did everything that I could ask for and I purchased a great vehicle and drove it home the same day!! They even stayed after hours to make sure that I was satisfied. I will definitely recommend them! Also there was absolutely no pressure sale which I completely enjoyed
Oct 19, 2021
Response from current dealership:
Thanks for the thoughtful review, Michael. We truly appreciate your business!
Oct 1, 2021
Prompt response however unable to work a deal out
Oct 4, 2021
Response from current dealership:
Thank you for your honest review, Chad.
Aug 13, 2021
Response from current dealership:
Thanks, Andrew! We hope you check back in with us, we get new vehicles delivered often!
Aug 6, 2021
Response from current dealership:
Thank you, Sean!
Jun 11, 2021
Kinsay is a very good sales lady. I plan to do business with her and Nissan autocenters Herculaneum, in the near future
Jun 14, 2021
Response from current dealership:
Thank you!
Friendly salesman. Mr. Smith that does your paperwork and warranty with you was awesome . I love the car.
Jun 7, 2021
Response from current dealership:
Thank you!
Dealer was dishonest price was originally 30,892 when I got there they said price went up to 32'992 in a matter of 2 days.
Apr 30, 2021
Response from current dealership:
Hi Jermaine, we're not sure this warrants 2 stars, as our disclaimer clearly states to all customers: Dealer reserves the right to change the price of the vehicle at any time for any reason. We update our prices daily to fit the market value, and this vehicle's price was raised slightly when it's market value rose, and because of upgrades we made to it. It was still the lowest priced in the region, and we are sorry you were not willing to take advantage of that. Simply put this is not a dishonest tactic, but something all dealers do, and we clearly explained our pricing when we were contacted
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Very kind and a comfortable place to look at cars without having a cheesy sales person breathing down your neck
Apr 26, 2021
Response from current dealership:
Thank you for the positive feedback!
Apr 15, 2021
went to look at car and it was not there. They let someone use it.
Apr 19, 2021
Response from current dealership:
Hi Nancy, we are sorry to hear that happened. You must know that we require a deposit to "hold" a vehicle and reserve the right to sell any vehicles regardless if someone is coming out to "look" at it. We try our best to accommodate everyone, but we sell a large volume of vehicles every month, and cannot guarantee anyone a vehicle will not be sold before coming out to see it.
Everyone seemed nice; however they were supposed to get back to me after checking on a problem with a car and they never did.
Apr 13, 2021
Response from current dealership:
Hello we are sorry to hear this. During this time of pandemic, we are understaffed and our staff members have been working tirelessly to catch up and accommodate everyone. Please reach out the the representative you worked with or our GM Scott to resolve. Please call 866-695-3157.
Mar 26, 2021
I called ahead to ask about the vehicle. The salesman I talked to was super cocky and told me the vehicle was in great condition. I show up the next day and was unpleasantly surprised. Fair amount of body damage and the vehicle wasn’t really clean on the interior. Won’t waste another trip to the dealer.
Mar 29, 2021
Response from current dealership:
Thank you for providing your feedback and letting us know about this issue, Joe. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. This has been sent directly to the General Manager.
Sincerely,
AutoCenters Herculaneum
Sincerely,
AutoCenters Herculaneum
Mar 4, 2021
The best salesman there ask for Jake
Mar 5, 2021
Response from current dealership:
Thanks, Kenny!
Jan 28, 2021
Response from current dealership:
Thank you so much for your kind words, Fabiod26. We really appreciate you taking the time out to share your experience with us!
Always Serving You,
AutoCenters Herculaneum
Always Serving You,
AutoCenters Herculaneum
Jan 5, 2021
Response from current dealership:
Thanks, Heath!
Nov 24, 2020
Very friendly and helpful
Jan 5, 2021
Response from current dealership:
Thank you!
Nolan was great!! I am extremely happy with every part of my purchase. I would definitely recommend them to any friend! Side note the price is firm but I felt it was very fair! We got a great truck!! We did bring our own financing so it went fast
Aug 27, 2020
Response from current dealership:
Thanks so much!!
Aug 27, 2020
Response from current dealership:
We appreciate your business!
bought this car from Auto Center and had a great experience, very nice salesman, not pushy, would highly reccomend
Jun 18, 2020
Response from current dealership:
Thanks, Fern!
Jun 15, 2020
Dealer was rude. Called and constantly hung up on me when I answered after repeated times of me telling them I had found a better deal.
Jun 18, 2020
Response from current dealership:
Thank you for providing your feedback and letting us know about this issue, Lash. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. This has been sent directly to the General Manager.
Sincerely,
AutoCenters Herculaneum
Sincerely,
AutoCenters Herculaneum
May 19, 2020
Pretty unprofessional experience, gave us an offer on my trade in and we were looking for a little bit more then comes back with an even lower offer. The truck was in pretty bad shape. Headlight assembly was completely out, tire out of balance, interior was scratched up on all door panels (not pictured). Would not come down on the price of the truck either. Told us we were the first ones to come out to look at the truck but the truck had been on their lot for 90+ days and has 1500 miles more than the listing ad. Then proceeded to tell us to go and find a different truck. Jesse was the “salesman”
May 28, 2020
Response from current dealership:
Thank you for providing your feedback and letting us know about this issue, Zach. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. This has been sent directly to the General Manager.
Sincerely,
AutoCenters Herculaneum
Sincerely,
AutoCenters Herculaneum
Apr 17, 2020
Was happy with the service truck was not clean enough for me but offered to pay for professional detail took the virus serious with sanitizer for hands and social distance was very comfortable thank you for your service during these hard times
Apr 20, 2020
Response from current dealership:
Thanks, Ham!
The ran my credit score promise me that I would be able to get the car and the salesman never called me back. And I had the money to get the car...
Apr 14, 2020
Response from current dealership:
Please reach out to our GM Curtis cwinterbottom@acdealergroup.com, we are sorry to hear about this.
Jan 3, 2020
Response from current dealership:
Thank you for your review, we hope you consider us again.
Great service from Daniel. Great atmosphere and they really focus on what's best for their customers.
Dec 11, 2019
Response from current dealership:
Thanks!!!
Nov 19, 2019
Response from current dealership:
Thank you!
Nov 15, 2019
I went to see this vehicle after talking to a salesman & setting up a time to test drive the vehicle. I live an hour from this dealership. They couldn't find vehicle when I arrived. After waiting about an hour they finally found out that the car was at Cadillac for service & i would have to see the vehicle another day. Over a week went by and i finally got the chance to see the vehicle. I asked what was the vehicle in service for and they only told me that the vehicle was there for a window motor, whi h later I found was not the only reason. The car has major transmission issues. They took the car out of the shop and didn't let Cadillac fix so they could try to sell it to me. I drove the vehicle and it jerks really bad when changing gears, and the sales tried to act like nothing was going on. Very disappointing. I would not recommend this place to anyone.
Nov 18, 2019
Response from current dealership:
This is not indicative of how we wish to do business. We apologize for what happened, and we will take this opportunity to discuss with staff how to avoid this. Thank you for your honesty.
Oct 29, 2019
Everyone was professional, courteous and very friendly. I'll work with them again.
Oct 29, 2019
Response from current dealership:
Thank you!
Sep 11, 2019
I was really looking forward to viewing a Jeep they had for sale. Unfortunately, I drove over an hour to a Jeep that had a lot of body damage that was not in pictures or in the description.
Sep 11, 2019
Response from current dealership:
We are sorry for your disappointment
Aug 22, 2019
This car smelled like smoke the second you opened it. This issue should have been disclosed up front before I drove 2 hrs! The sales person was unengaged in our meeting and didn’t even try to set me up in something else. He just simply accepted the situation and let me leave without so much as a thanks for coming out. Not impressed!!
Aug 26, 2019
Response from current dealership:
Please call management at 636-232-0333
Good experience on the phone. But I wasn't able to get the car. So that is about all I can say other than they were to far away from me to get the car I was interested in buying. Thank you.
Aug 26, 2019
Response from current dealership:
Thanks
Aug 13, 2019
Response from current dealership:
Thank you!
Aug 5, 2019
Response from current dealership:
Thanks!
Kept calling about information and would not call back “right back’ as promised. After traveling 2 hours, found that vehicle was already gone. Phone number given 3 times and stated it didn’t work. That is how they were contacted per car gurus
Jul 22, 2019
Response from current dealership:
We are experiencing growth, and working on implementing someone to specifically answer phone calls during these busy time periods so that we can give better customer service.
Terrible they was over priced on the truck and would talk about going down.. then I look three days later and they dropped it by 3000
Jul 22, 2019
Response from current dealership:
We are sorry you feel this way. Contact our Management at 866-695-3157 to discuss further.
May 14, 2019
Dan S. was great to work with. Responsive and professional. Purchase was fast easy and hassle free. Great experience. Recommend
May 17, 2019
Response from current dealership:
Thank you!
Apr 3, 2019
Immediately phone call when requested. I would deal with this dealership in the future.
Apr 8, 2019
Response from current dealership:
Thanks!
Jan 30, 2019
Response from current dealership:
Hi we
re sorry you were surprised by this, but the dealer fee you refer to is 100% at every dealer you come across. We state in all ads and vehicle listings that prices do not include tax, title, license.... No matter where you go you will encounter this. Good luck on your buying journey, and let us know if we can assist further.
re sorry you were surprised by this, but the dealer fee you refer to is 100% at every dealer you come across. We state in all ads and vehicle listings that prices do not include tax, title, license.... No matter where you go you will encounter this. Good luck on your buying journey, and let us know if we can assist further.
Jan 15, 2019
They were very responsive to my questions and concerns. Can't say the same for some of the others.
Jan 15, 2019
Response from current dealership:
Thanks!
Jan 6, 2019
Dealer took 4 days to contact me back and then basically told me that they couldn't sell it for the price I offered and that was it. I even pointed out some things I noticed wrong with it on another email and have not got a response so seems like they dont care about working with customers or selling cars.
Jan 15, 2019
Response from current dealership:
We have zero proof this happened, so maybe the email was lost or it was with a staff member that no longer works with us. we certainly do care about our customers, clearly. we apologize for our missed opportunity to earn your business.
I called and left a deposit on a truck and then drove 850 miles to finish the
deal, arrived at 4:45pm on friday, we just had to fill out the paperwork, which
well and timely. We were told that we just had to wait in the finance guy and
we would be on our way, we were next. Wrong we apparently were 3rd in the
list of 5, we finally left for dinner at 7:30 with a bad taste in our very hunger
mouths
Sep 11, 2018
Response from current dealership:
Hi Ken, we're surprised and sorry to hear this. We wish we would've know this before you left, as this is our recollection of the sale: Upon driving the customer mentioned the truck felt like it was pulling to the left. Sales staff went to GM and GM had the truck taken down to A1 Automotive for diagnosis. We found out it needed an alignment and two new tires to solve the issue. This took about 2-3 hours to complete. During that time customer signed all paperwork with Matt in the finance office except the release of liability form and the financial closing statement because he had not seen
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I didn't buy anything but the salesman on the phone was very helpful and
answered all my questions.
Jun 25, 2018
Response from current dealership:
Thanks!
This is long but worth reading. Our experience was great! We took the vehicle for a test drive and everything seemed to be as it should. I still had questions in my mind (as with any used vehicle). Wade our sales rep told me to take it to my mechanic and have it checked out. I did and everything checked out. On the way to seal the deal the front brake stuck and really got hot. Called Wade. He offered to pick us up (25 miles away) and take us home and he would tow the vehicle to the shop. They fixed everything no questions asked and it was ready the next day. Great customer service. I would totally recommend Wade and the dealership.
Thanks Wade!
Jun 18, 2018
Response from current dealership:
Thank you!
May 10, 2018
Response from current dealership:
Thank you!
Worst experience. Inexperience sales reps, irresponsible staffs, not even
knowing what they have and what they dont. Waste of time and gas. Never
try to go in there......
Jan 16, 2018
Response from current dealership:
Hi sir, we have reviewed your experience and we are sorry you feel this way. We would like to offer you an opportunity to speak to our GM. Please call 636-232-0333.
Dec 11, 2017
Great service
Dec 12, 2017
Response from current dealership:
Thank you!
Called to get pricing info and try to work out a deal on one of their overpriced vehicles and was only told to come in and let's talk about it. I'm guessing so they can try some lame 'dealer' kick. I live 3 hours away and cannot leave work just to drive 3 hours to talk. In the end got nowhere with woman on phone after me repeatedly telling her how far I lived away. Guess they only sell to locals which explains why the vehicle has been their so long. Worst experience trying to by a 70k vehicle.
Nov 3, 2017
Response from current dealership:
We are sorry to hear about your negative experience with one of our staff members. We would be happy to speak with you in more detail regarding the vehicle and price. Please feel free to contact our Customer Care Manager, Scott Tapp at 636-638-3315 regarding the vehicle and/or your experience. Best regards!
I worked with Nick concerning my interest in this vehicle. He was very responsive, answered my calls and emails, and even did research for me concerning the vehicle's options. Truly top notch customer service. Thanks Nick!!
Oct 12, 2017
Response from current dealership:
Thank you!
It was not good at all. We called to see if they had the car, they did. We drive 30 minutes to look at car and they say they can't find the keys. They were going to contact us when they did. They never contacted us, but when my son called them to find out if they did find the keys, we were told that the car had been sold.
Aug 2, 2017
Response from current dealership:
We appreciate this notification, we never want to mislead a potential customer or not make follow up. I assure you that this has been brought to everyone's attention so that we do not run into this situation again. If you could reach out to the Sales Manager Davin Agnew he would be more than happy to assist you in some additional perks to purchasing a vehicle.
Jul 28, 2017
Cody was very helpful
Aug 2, 2017
Response from current dealership:
Thank you!
Jul 25, 2017
Response from current dealership:
thanks!
Jul 8, 2017
Very helpful
Jul 25, 2017
Response from current dealership:
thank you!
Apr 27, 2017
Very personable and a lot of extras included in deal
Apr 28, 2017
Response from current dealership:
Thank you!
Apr 27, 2017
Good people to deal with, Aaron was professional and polite.Jeep Wrangler is all I expected. Only issue was after it was cleaned the carpets were wet and had to dry them myself. Don't know what that was all about!
Apr 28, 2017
Response from current dealership:
Thank you and sorry about the carpet, we have notified our detail manager.
Apr 6, 2017
I am a frequent car buyer for me and my wife. This has honestly been one of the worst experiences of them all. From the salesmen to management. Let me start with when I contacted this dealership I was already pre approved for a very low interest rate from my bank. I made this very clear to the salesman. He explained to me I would not be able to get what I wanted for my trade unless I financed through them. I told him if he could not match my interest rate I am not interested he said fine. Next day he calls me to come in. I drove the 30 miles again and he offers me a finance rate of double what I was approved for. So then I a am told to speak with the finance manager. While in discussions with him the Manager comes in and tells me I should finance through them and then refinance with my bank in 6 months?? I told him that was not going to work and if I could not finance the car through my bank I did not want the vehicle, he agreed. I pick this vehicle up and it has loud noises coming fom the rear end. Day three I take the car back up there and was told they would fix it. 1week later the car was supposedly fixed. That night upon receiving the vehicle I could not get this car out of first. I drive the vehicle to the closet shop to me and park it. They call me next day was told there is 800 dollars of transmission work to be done. I told them to fix it and called the salesman. No response for days. When I finally contacted them I find out nothing has been done with the registration on this vehicle. We are a few weeks into this thing and I have no plates on top of the repair bill. The salesman contacted me and said my plates were at the dealership. I take another half day off work and drive to the dealership. I get there the sales man is off and there are no plates. I talk to the finance man about my registration and the repair bill and he says he can just transfer my plates? Why wasn't this done weeks ago? On to the bill he told me he would put the bill on his managers desk and he would get back to me immediately. Fast forward a week and still no response. I contact them again ( the finance manager) and he says the bill is on his managers desk. He again said he would have his manager contact me. Finally he contacts me and offers only reasons on why he is not going to pay for the repairs. This is truly the worst dealership I have ever dealt with and would strongly suggest you go somewhere else. As for the repair bill I will make sure I get compensated in full!!!
Apr 28, 2017
Response from current dealership:
James,
We are sorry to hear about your experience and executive management would love to discuss this, and resolve as soon as possible for you. Please reach out to 636-232-0333.
Thank you
We are sorry to hear about your experience and executive management would love to discuss this, and resolve as soon as possible for you. Please reach out to 636-232-0333.
Thank you
Feb 25, 2017
Got back right away but not willing to work with me on the price of the truck which was $5000 over what any bank would loan. So not happy at all.
Apr 14, 2017
Response from current dealership:
Thomas, all of our vehicles are priced below market, and we work very hard to beat any comparable vehicle's price in our market. With that said, we are sorry we could not get you the price you desired, and we are sorry the bank was not willing to finance this truck for you - that is out of our control. We thank you for the opportunity to earn your business, and we thank you for the feedback.
Feb 18, 2017
Got quick response, friendly to talk to
Feb 23, 2017
Response from current dealership:
Thanks, Todd!
Feb 3, 2017
Very good
Feb 23, 2017
Response from current dealership:
Thank you!!
Nov 12, 2016
We drove 125 miles to this dealership to find two cars we were looking at to be clean, side by side ready to compare. We ended up buying the race red Mustang GT and my son could not be happier. Great experience all around. We enjoyed our salesman Aaron especially. Definitely would recommend to friends!
Nov 14, 2016
Response from current dealership:
Thanks, Dan! We truly appreciate your business!
Nov 4, 2016
dealer did good job car had some small item that needed fix.
Nov 14, 2016
Response from current dealership:
Thank you so much, Ron!