Auto Union Inc-Lebanon

Jim was very easy to work with

The dealership and I through email for about a month until my husband and I were able to travel 3 hrs. to test drive a 2009 Audi Q7 TDI. Jim was very nice and told us everything he knew about the vehicle. He even helped us look a the VIN to see if the "Dieselgate" problem was fixed (diesel emissions). Everything went smoothly! A+++

Very Helpful and seemed to be interested just was not to get to a price. If we can come to an agreement on terms and price trade is possible. Distance is also a factor if it was closer maybe we could work out a better deal. Prefer seeing car in person before making a decision. Just need better allowance for my car.

Great experience. They communicated with me through the process and didn't have me drive the distance to them until they were certain the exact vehicle I wanted was available

Quick response and added videos to hear the vehicle run.

Jim was Awesome!! Super patient and Was Honest about Anything he Thought might be up with the Car . I bought it from out of state and had it shipped . So his Honesty was refreshing and Very Helpful ! Would Highly Recommend !

Very helpful and professional. The listed price is what you pay

Great communication, very helpful

They were nice, but did not call me to let me know they sold the car i was driving 45min to look at. No way to treat potential customers.

Quick response

Very very cool and knowledgeable,awesome place to get your next vehicle

WONDERFUL Experience! Will buy from Jim again. Our vehicle was exactly what we were looking for and Jim explained everything to us.

I bought the car from out of state and they were super helpful and patient with me and all my questions ! Would recommend and will probably buy from them again in the future

Had a really good experience with this dealer. Spent $9500 on a car that needed $1800 of work—brakes, rotors, battery, oil change—and I was able to determine that by taking it to my mechanic first. My salesperson allowed me to keep the vehicle overnight to have it evaluated, and I wouldn’t have purchased it had he not allowed me to do that. I had a really positive experience here. I was buying an inexpensive, high-mileage vehicle for my teenage son. I don’t think I’d go here for a low mileage German personal/family car here, but then again that’s not really what they do. There is no “doc fee” and no other fees, hidden or otherwise. If you’re looking for something impressive but inexpensive, I think this is a good place to find something nice. I have only positive things to say.

great

Jim is a great salesman. Upfront and very helpful. I would recommend Auto Union,Inc in Lebanon, TN to everyone. Jim will walk you thru the whole process with patience and integrity.

Dealers response was timely.. will definitely reach out again if the right vehicle comes along.

Ended up not using them, but Jim was very helpful and responded in a timely manner about questions I had about the vehicle.

I found the dealership to be very accommodating. I'd initially gone to look at this car, but it smelled as though it had been owned by a smoker and I just couldn't handle the smell. Luckily they had a second Touareg with lower miles and no smell in the car! It was a bit high priced, but they didn't hard sell and try to add extras to pad the deal, so I bought it. Jim was very personable and professional. I would recommend them based on the experience I had with them.

Awesome experience. Love my new car!

Excellent customer service and attention from Jim

Hands down best customer service ever! Due to my hesitation I didn’t get the vehicle. Hopefully I will have the opportunity to do business with them in the future

Met Jim, who is very knowledgeable. Took a test drive and enjoyed my visit. The car wasn’t the right one for me.

Vehicles are priced to sell with more than reasonable cash offers.

Dealer was nice and was willing to work with my choice of automobile.

Talked to me about the vehicle and answered all my questions.

Good truck

Great service and comunication, very good prices on their inventory

Good experience even as they were in the middle of an ice storm

Car was incorrectly listed (manual transmission vehicle listed as an automatic), which was weird, but whatever, I'm looking for a manual. Rep I spoke with was rude. Further, had to apply for financing elsewhere, as they do NOT work with the companies listed. Wont contact again.

quick response, great

An absolute delight working with him. The car was as described, and priced very well. I purchased the car and was in and out in 30 minutes! A true good guy for the industry.~Tony M.

Bought the car here. Great inventory.

Great service!

Great experience!

Drove 30 miles to see the car and when I got there it was sold. He then tried to sell ne an older car for $2000 more than the car I wanted. Also they do not finance, cash only. Will not go back to Auto Union.

Was helpful with my questions ty

I was in the market for a quality used vehicle for my grand-daughter. I found Auto Union by calling one closer to my home. However, the car I was interested in was located in Lebanon. You know when you have that feeling all will be well? That's what I felt the moment I met Jim. Very knowledgeable about all his vehicles on the lot. All my questions were answered. He also allowed me to bring the car for an independent inspection. In 48 hours my grand-daughter was driving off the lot in her 2016 VW Jetta Sport. Please visit his lot for your next or additional quality used vehicle.

Got back to me very quickly.

Good dealer

It took 28 days for the title to arrive, leaving only 2 days before the temporary tag expired to get a new license plate.

was helpful

Responded quickly and was very helpful during my visit

I asked a few questions in reference to the vehicle and Auto Union courteously responded.

Very responsive and helpful!

Very helpful!

They responded with all the information i needed.

Quick response

He was patient and nice

Wonderful dealer to work with. Very through on the pictures, no hassle and made the process of buying a car technically online very easy. We are in Louisville, KY and they delivered the vehicle with a minimal fee and then followed up on our car experience. The car was exactly as advertised and even exceeded our expectations. Highly recommend Auto Union Lebanon.

Jim was awesome! We drove 2 1/2 hours to see a truck he held for us. The truck was more than we hoped for and gladly bought it. Nice people still out there with great cars and trucks. We will buy there again! Thanks Jim.

Nice salesman, but car was rusty underneath. Didn't learn where the car was from until we were well on our way to the dealer....3 hours away. Had I known previously I would have had them check it prior to our going there, but that's on me, not them.

Received a standard email reply to stop by. No other follow-up.

Jim was very helpful and he answered all my questions. I would buy that car from Auto Union any day if it was close by. But Lebanon is far for me. I wish Auto Union was in Nashville, TN.

Very helpful and responsive

Quick response, professional and no pressure. Ready to help!

I had gone to another dealership before contacting this dealer. I was impressed with what the Ford F150 had to offer, but their truck had been wrecked. The truck at Auto Union was comparable, so I called to ask about it. Jim seemed very professional and knowledgeable. I ended up buying that truck after a mechanical inspection. The mechanic stated that Auto Union had a good reputation for being fair and not trying to hide vehicle defects. The whole process was smooth, professional, and I didn't feel like Jim was the typical, pushy salesman. All- around great experience!

Great response from the dealer and it was quick, too. They had a number of options for me to look at. One car had an issue that the dealer noted to me before I noticed it and he assured me they had someone who would be repairing it.

The dealership was very friendly and helpful. We did not buy this car just not the one we needed.

Loved it!!!!! Christian

Jeff, awesome and very friendly.

Great service..very quick to respond and followed up with me with additional info.

The car buying process was very simple and smooth. The people got back to me very quickly when contacting them and were easy to get along with on the phone. When at the location the dealer was kind and helpful to me and my family as we were browsing and preparing for a test drive. Overall it was a great experience and I'm very satisfied with my purchase. I would recommend them to my friends or anyone looking for a new vehicle to purchase.

The questions in my first weren’t all answered, and it took 2 more to get a total out-the-door price. However, after discovering the high frequency of engine problems with the 2011 Sonatas, I decided at that point to never consider buying one.

Quick to respond

I was so busy with work that I didn't get a chance to call them back but they continued to call me, great customer service! My goal is to reach out to them in the near future.

Great service

The sales representatives were very helpful and direct with answers to my questions. My husband and I were pleased with our decision. I would definitely recommend this dealership to other family members and, friends.

Friendly helpful and knowledgeable

Awesome

We asked to see pictures of the car but never saw any. We did get an email from them.. but had already purchased a car.

The worst car salesman I have ever seen. He stayed in his trailer while my family and I walked around the lot. After having someone get him we saw him for a brief moment. We left without even test driving a vehicle.

Great

I brought the SUV.

Great car at a great price!

Had some issues but they worked with me and resolved. After sale service incredible.

The people were nice and willing to negotiate. But the car didn't look as good in person and we didn't end up buying there.

Dealer has been responsive and helpful.

Excellent service and prompt replies. Ken was very helpful in explaining the process and the vehicle. Would highly recommend.

Very nice salesman. Honest with me.

Car sold before I could see it but dealership was awesome quick reply very friendly and helpful.

Very helpful and friendly. They had what I needed and I purchased it, no hassle. Was never pushy. Would use them again. Dealer was very organized. Was truthful. Very clean dealership and the vehicle was also.

He was very professional and knowledgeable, and very courteous, it was a great experience

Very helpful

good experience....distance is due I'll n seeing car

Responded promptly

Although I didn't buy the vehicle I looked at, the dealer was very accommodating. I will definitely consider them for future purchases.

I purchase a Jeep Grand Cherokee. Dealt with Kenneth Dozier. He was very honest about the entire deal. No pressure, let me make my mind up. Honest conversation - I made up my mind to purchase the vehicle. Pleasant experience. I will use Kenneth again!