Auto Club of Edison

Beautiful and clean place, friendly and helpful staff, great selection of luxury cars, they went above and beyond very highly recommend!

It was getting close to closing. We went to eat while they prepared paper work. The issue we were able to notice were to be taken care of while we were out eating. The issue with the sold start up and lights flashing ie(airbag and hazard) was due to a low battery. charging was completed while we were out eating. They instructed us that if the lights came back on they would take care of it by replacing the battery. Several miles down the road (we live almost 2 hours away) the lights came on. They were closed! there was supposed to be car mats (rubber) in the trunk, there was none. We asked for a spare key. We ask for a spare key as well as details on the warranty we purchased all while at the dealership. Due to the fact that they were well past the time they close these things would have to be handle on Monday morning. I've Emailed the sales rep (Ashley) & the Sales- manager (AL) No word from either of them. Service Manager Frank replaced the Battery. Service after Sale, NO GOOD!

wanted to know when I might be coming for a test drive. With our weather here in Northern Pa, I'd have to let him know the day before I came. That was satisfactory.

Well informed

Dealer contacted me to come see vehicle and I made the trip all the way to jersey and the car sold before I left my home. They should’ve contacted me b4 I left NY

Excellent service

this is a predator dealer! i offered to pay FULL PRICE on their advertised vehicle (20221 Tesla Plaid) and will wire transfer the funds to their bank and they insist for me to go to their dealership in person? for what? i am disabled and have difficulty traveling. They are not worth even one star in my book.

Great communication from Dealer. Very accommodating.

Great experience with the salesperson Juan who took hours of his day to make sure my needs were met. Bought this very car!

bait & switch told me truck was sold and they had other ones i could look at -but it still on line 3 weeks later

Where do I start , 1st off the team at auto lounge is amazing very welcoming the level of Professionalism It's beyond words that can describe my sales rep greatest person I've ever meet .. 2nd of all I was dressed so unprofessional that you think I'm a bum he still treated me like I was king of the land taking the don't judge a book by its cover to next level. 3rd very honest A pleasure to work with a bundance of knowledge on a vehicle It was impeccable .. what I liked most was he wasn't trying to sell me a new car but teach me on baseline what I was looking for and matching me up too jeep that fit all my needs of family car with some Muscle for those fun weekends .. 4th I told him my Budget somehow he figured out a way to get me into the Jeep with my budget overall amazing company amazing staff management to employees to sales reps all Fantastic I highly recommend anyone to buy a vehicle here. They had me in and out with a few hours .

Beware of hidden fees! Do yourself a favor and ask for dealership( or any) fees they charge before going there. The salesperson was so polite but the manager was very rude and unprofessional. Instead of giving a straight price, he was giving me a speech which I didn’t have time to listen.

Beware. Huge added fees not included in the price. It was an additional 8K over taxes, dearer paperwork and reg. & plates. Found similar truck with no fees at a different honest dealer.

Nice experience will take care of what you need

My new Kia K5 is a dream come true and I couldn't have done it without the help of Dev. He was professional, courteous, and really went above and beyond to make sure I was happy with my purchase.

They are horrible with business I tried to purchase this vehicle and they were avoiding my bank and my question when asked for about 10 mins and came back saying after fees and taxes the car went up 9 grand, they claimed they had 15-20 people come view the car and I was the only person that got approved and after they seen how much I was approved for they attempted to slime me out and go up about 9 grand and some change when they would’ve had a great day and let me sign off on the car and they would’ve gotten a complete cash out and wouldn’t have had to worry about the car ever again but this is just me don’t let my experience stop you from going here if you got an extra 9 grand to go purchase a vehicle from them!!

Auto lounge in Edison get zero Stars because they wouldn't honor my Navy Federal credit Union voucher, saying with no good that I would have to use the financial institute at a higher interest rate not going to happen they have no respect for retired military personnel

Best place to get a new vehicle. I bought a 2021 Toyota Highlander LE AWD here!

John Jackson was excellent. Place was clean bright and teeming with people. Service was A1!

They kept me waiting for financing for 3 hours, they wanted to give me $1,300 for my car and because I was an Uber driver, they did not want to give me the car at a lower price than $22,400, which it cost, they gave me financing for 72 months, $675 per month and an entry fee of $5,000. The worst experience of my life

Got back to me right away. Good customer service

The sales staff were very nice, but the front desk was misleading. The car, which is $22,495, turned into over $26,000 after dealer fees. The cargurus price is not the actual price of the car. I had called the day prior before having my dad take me to see the car to ask if there was possible negotiation and any extra fees besides taxes, and they said that there was an around a $750 cleaning fee but this could be negotiated along with the price of the car. After test driving the car which had a burning oil smell and some paint scratches, a second sales associate who was really nice came by to explain to us the over $3000 in dealer fees due to the cars in the dealership needing to go through certification. I asked if there was any way to get around this which there was not. This was on top of the cleaning fees and they had tried to waive some other fees but it still came out to thousands over the cargurus price. I wish the front desk staff was more transparent about this when I called

They are really trying to help me

Kris was fantastic. He worked really hard to get the best deal possible. The finance manager was also great to work with. I will definitely be back when I'm ready to buy again.

I recently purchased an 2019 Land Rover Range Rover V6 4WD from these guys. The car is great and I could not be happier with it. Dev was very helpful in providing all of the relevant paperwork to process the deal quickly and smoothly. Thanks for your service. Would recommend you guys to others.

The rep. Was very informative.

Bought a used car from them and I couldn’t be happier. The whole experience was great and I got the exact specifications that I wanted.

Good

Drove over an hour to see a Ford Flex for $20995.00. SUV had some issues that they agreed to fix. Salesman was nice until going over the final price being over $26k with an outrageous $3500 in dealers fees. Needless to say we walked out and bought another flex that was newer and more options the next day for less $$. That car was listed for $22900 drive away with it for $23400 after $500 doc fee. This place is nothing but scam. STAY AWAY.

worst experience ever had..they post on this truck $20,995..first all is by apoitment when i get there the car wasnt there ibeen waiting for one hour to bring the car..when i ask the best price in cash..they give me the best price was $26,500 cash‍♂️‍♂️‍♂️i feel so stupid i have no idea how this people waste other people time not only that the manager dont evwn how to deal with customers..i will give tbis this is my rating for- will never recomended

I will definitely recommend this place to anyone looking for a car! The service I received here was amazing

The price they show is not the real price. The infiniti 2019 QX60 that they show in 32.322 it goes over $38.000 after the fees they charge separate from tax and dmv fees. They said thats the price after a $1.950 down payment and then they add to xtra $3400 in dealer fees

Dealer response was quick

Contacted me immediately

great staff

would not answer an easy question about the car. Just wanted my phone # - I guess so they could nag me to buy a car

I was given an internet price and 2 days later they changed price to $6000.more. Wasted my time

Highly recommend this dealership! Absolutely the best experience purchasing my first car! The staff was incredibly helpful.

Let’s put it this way if you see a car for an amount. Expect at least 5-6k on top for insane fees. New dealer fees on used cars etc..

Great service and super easy process. I had a salesperson helping me with my car purchase and he couldn't have done a better job! Thanks!

Too many fees on top of the advertised. Take the price off the car and add 15%. That will get you close, then add the sales tax and doc fees. The car was $20,444.00, after everything was put on the car the total was over $26,000.00.

The warmest, friendliest and helpful establishment ever! I love my new car and how clean it is, inside and out! It runs excellently!

Thank you for the amazing service and quick responses. Thank you to the finance crew and sales managers for being on top of anything needed.

Robert was very pleasant and friendly. He was good at explaining everything and answering all our questions. This was probably the easiest car buying experience I've had.

Exceptional service. They go above and beyond just car sales. They are very diligent, ethical and will treat you very well.

Got an awesome deal on the car I wanted.. fast and everything one done quickly. No problems awesome staff friendly

The guys here are super nice and easy-going, the prices cannot be beaten. The place has been open for a very long time and I trust them completely. Ive recommended them to many people, and everyone who bought a used vehicle here has been satisfied as well.

Super nice attitude. Have some nice cars with great prices. I bought a 2016 Jeep Renegade Latitude from them, and the car is in extremely great condition. Keep up, you are doing a great job.

Zain was an absolute pleasure to Work with, very professional. His manager however needs to not work the public. He was rude and condescending and caused us to walk from any business dealings with him!

Best car dealership in the area. They work with you. You are definitely going to be satisfied. You won’t be disappointed!

Excellent service. Trustworthy people. Very honest and attentive. I am extremely satisfied with them. Keep it up…

Financing here was a pleasure, I had a very positive experience. Got a great deal on a used car with very affordable payments.

Good contact. Informative. Unfortunately car gone before I could get there.

Thank you all for a wonderful experience! Kash has been a blessing. I recommend everyone to buy a car from this dealership.

Car they offered was too expensive for me. I tried to email them back but it seemed that their email address was flawed and the email did not go thru.

I was very impressed! Amazing customer service from start to finish, it's a place I will always come back to shop for cars.

This place is a SCAM!!! Awful people. They lied and sold the car I drove 2 hours to see. Added 8 k of scam fees on top of the sticker price. I’d give it 0 stars! Horrible people. I bought the same Car for 12 k less than what these scumbags tried to make me Pay! Dont to here! Liars!!!!

Terrible experience, I have asked a few times for the dealer to provide pictures of the vehicle as I am out of state, but they just keep sending me the vehicle specs.

Went there and there was an employee not wearing mask. Tried to add 5000 to price listed. Very hard sales pitch. Not impressed.

If you are looking for a used car in a good condition, this is definitely the place to go to! The variety of cars is impressive and prices are more than reasonable. Highly recommended!

responded very quickly

couldnt talk to a salesperson because Stephanie the internet person who’s job it is to get people i. refused to let me speak to someone, when i got annoyed and demanded to speak to someone she placed me on hold and never came back or connected me to anyone! she wanted to answer my questions herself but wasn’t qualified to do so! so i will look elsewhere!

Dont waste your time going to this dealer unless you are ok with spending at least $5,000 over the advertised price in non existent fees excluding taxes and doc fees. I went to see at 2017 Porsche Cayenne, found out the car was in an accident and was willing to over look that if they would let it go for the price advertised. The manager came back with over $5000 in made up fees. Complete waste of my day...STAY AWAY IF YOU DONT WANT TO WASTE YOUR TIME AND BE SCAMMED!!!

What they have is good but more than i want spend

I had a bad experience with Flawless Auto Mall. I requested an out the door quote from them on a truck. They repeatedly dodged the request and gave me the run around for a long time. Eventually, a lady named Gigi texted me and stated that only the GM has that information and the GM will not provide it. After reading several bad reviews, I think I figured out why they won't email you an "out the door" quote. Apparently they add on unnecessary exorbitant fees. I have been emailed several out the door quotes from other dealers in the past as such I consider this standard practice.

They brought the car to me when there was a miscommunication when I went to see it, so they went the extra step so I could see the car without having to go back to the dealership, and I'm still talking to them about the car!

I had the privilege to work with Anthony. Best person to work with. Made my first car purchase super smooth and easy. Glad I chose to come here for my first car.

Jessie was really helpful during my visit, and I had a really easy time trading in my old car thanks to their help.

Wanted to thank Robert for being so nice to me! I think I asked millions of questions before I could choose a car, and he was always patient and friendly. He is a great professional!

Excellent

Made an appointment with dealer, when we arrived vehicle was not there, they said it was at the body shop, then i was never contacted back about the vehicle.

Got back to me very quick. Just didn't like the color of the interior, but was a nice vehicle.

Made a appointment to test drive the vehicle.Salesman pulls the vehicle out front.Another salesmen with a customer looks at the vehicle then walks off.They were 2 bmw’s there.I test drive the vehicle and loved it.I finished my test drive the other salesman with the customer took a test drive around the parking lot then went inside. I’m working out a deal,seating there for an hour and some change.As we was going through the agreement the other salesman said the car is sold..So we have another one in the back smdh.So the other bmw was miss firing,dirty inside,warning lights on, couldn’t take it on a real test drive..really...Customer service sucks wasted my time.. I don’t recommend this...

It was awesome experience

Car wasn't exactly what I wanted and they said they'll continue to look out for one for me.

We reached an agreement on the price of a car the day before, I was given a $300 discount on a $21 000 deal. I told Kathy I am gonna come back tomorrow because I need to take an Uber here to take the car and she said ok. In addition they had made "a mistake" on the car sales tax which had made the price $300 more. so they said we are gonna fix it when you come back. I went back the day after and to my surprise they asked for the original price. (at first they pretended they have given me the discount but when I looked at the numbers they had only corrected the tax differnece, as if I am a kid and wont figure it out) I said we had an agreement yesterday on the discount she said no that was yesterday. You should have taken the car yesterday!!! My manager wont give the discount today. He came out, frowning, with his hands in his pocket, with a defensive posture, sat in front of me and when I am filling him in he raised his voice " I am not selling this car" and leaves the table.

Contact was fine.

Car was sold before I was able to come in however I was treated well and kept informed by Jacqueline. Thank you for your help.

good dealership kept trying to put me in a different car then what i wanted

Dealer let me know that the car was sold. I appreciate that.

We had a great experience purchasing our car. John was great to work with and walked us through the entire process. There was no hassle dealing and no pushy sales tactics. Everyone from finance to sales were great to deal with.

I was looking a certain type of car and Flawless Auto had one. I contacted the dealership through their web site and chatted with Darvell. We made an appointment for the next day. I was very impressed with his knowledge about the car. The test drive went well. I decided to buy the car and Darvell gave me a great deal. Quality cars and great Sales staff are number one in my book.

I waked in asking for some information about cars and I left driving my new car. Darvell explained everything so good and answered all of my questions. He listened to what I wanted and helped me to find the car of my dream. The whole process of approval was very easy and quick. I highly recommend this place!

Very responsive, I ended up going elsewhere but only because the other place had the car I wanted

Jessie is the man to go see! Great people, very attentive and detail oriented, extremely patient and willing to work with you in every way.

I Came to flawless auto mall to purchase a used car. The experience was great! Kathy was very knowledgeable and answered all of my questions. I ended up buying a 2018 Nissan and i’m very happy with my purchase!

Best car buying experience I have ever had. John was a wonderful sale representative who answered all my questions and made many helpful suggestions. I truly appreciate his assistance. This is the second car I have bought at this dealership and will continue to come back, as well as recommend the dealership to friends.

They are very helpful

Spoke to Zachary purchased the car waited for repairs to be made 1week. Told car was ready wanted deliver next day next morning was told by zachary that he could not sell us the car due to all the issues with the car. He tried diligently to find us another exotic car it did not work out. I am looking to get my cash deposit back. $5000.00. Zachary was knowledgeable with his vehicles. We were disappointed. But glad that he’d did not sell us a car with issues

The used car I bought from them is amazing. I was also impressed by a phenomenal warranty on tires they have! Polite and positive staff who were always there to answer all my questions. Thank you so much, guys!

Kathy was a great salesmanship and convinced me in a good way to purchase this car great deal

Total scam!!!!.. $1895 for a certification , $999 for a lojack!!!! $299 for window anti theft etching!!! .. Wouldn't reccomend to my worst enemy!

Be aware of this dealership misleading advertising In price and condition. Salesman Zachary and his sales manager was trying To add $1000 as safety inspection and another $1900 as Certification(total SCAM) to the asking price for the car I wanted to purchase- 2017 CT6 it’s in abused condition In and out, been in a front and rear end accident and many things are wrong with it and they still try to charge this money on the top of the asking price, The car has a damage one key you cannot even carry and they are trying to give me a discount for the missing key, As if I am supposed to buy a car without keys. That car has only 6300 miles on it but Abused, was a leased vehicle taken back by the bank as they told me and they still want to charge you arm and leg with this junkie condition, Don’t be fooled by them they are way far from being honest. When it comes To a vehicle you try to trade they will do their best to devalue the car. They told me my car dose not have navigation:)) they love $

It was a great buying experience. Anthony (AC) was beyond helpful with getting me situated in my new car. He even connected me with an insurance broker to find the best coverage same-day. Many thanks to Anthony and the team at Flawless for making this a smooth experience.

This was my second time buying a car and Robert make me feel like , so comfortable testing the car and ge6the job done fast and smoothly- Thanks Robert.

They failed to disclose mechanical issues with the car and further denied me access to the service records. They were adamant in not providing those records.

Was NOT HAPPY AT ALL!!! I had a appointment on Monday to see the 2019 Nissan Altima. They call me on Saturday late in the evening to confirm that I was coming in on Monday.. when I got there at 9:00 am in the morning they told me that the car was sold on Friday.. This is all BS!!!! They spoke to me on Saturday evening that if I was still coming in they should’ve had told me that the car was sold but I didn’t have to waste my time.. people don’t waste your time go someplace else... Will never recommend this place to anyone !!!!!

Like most the reviews said, they tack on a $1895 inspection fee and force you to pay for LoJack, but I was still naive enough to go in. Once I was there, Stephanie the woman whom I was speaking with and had told her everything about my situation that I was trading in a lease and I’d be paying my negative equity off was not there. Instead I got some dishonest and incompetent salesman named Darnell who actually tried to convince me that running your credit doesn’t effect your credit score and on top of that tried doing so without my permission. I then asked if he’d give me what my monthly payment would look like with the credit score I gave him, he told me that he can’t go back to his manager without anything (without running my credit). Darnell then told me I had brought nothing for him to be able to go back to his manager! I was not happy to here this as I had driven almost 2 hrs with my down payment and two cars to trade in just to be told I couldn’t get my questions answered.

Experience was good. Response to questions was quick

One of the worst dealership experiences I've had at a dealer. And I have owned approx. 175 cars. Test drove the vehicle, spoke with the salesman who isn't who I talked to on the phone. I advise the salesman about the bald tires, torn windshield wipers, gouges to the bumper. He says the only problem I see selling this vehicle in Jersey is the wipers, The bald tires are a problem in PA. The advertised sale price is $22,995, they come back to me with a price before tax of $28,995 with "fees and other charges". Also be advised this vehicle was imported from Canada when it had 14,000 kilometers on it, to an auction. Climate control is still in Celsius.

Weird situation. I was really interested in a particular car. So I had a mechanic look at the car paid $99 bucks for the service and ended up paying twice cause the dealership didn't have the car ready. We found that to be strange "we" meaning myself and the mechanic because we already spoke to the dealership on a set time and date, We even spoke to my initial sales person (a lady) the same morning 2 hours before the mechanic was suppose to be there. They did say they were going to include the $99 if I purchase which I was going to as soon as the mechanic gave me the good news. Oh but here's the kicker so the same day I was suppose to come in and purchase the car I was called by some other sales person (a guy) he told me to come in later because no one would be available until then. Not even 2 hours later he text me and says he sold the car. Like really why treat people like that. I'm sure he sold it to a buddy of his or just wanted to profit from the sale (cut throat) so sad.

Was very prompt to respond

Car was on market then taken off without taking off from website. Then dealer never provided more details for car or pictures.

The name speaks for itself. They really go out there way to do everything they can to make sure that they get you in the car that you want.

They contacted me right away but I didn't go because I found a car.

They said that it was mandate to take LoJack at $895.00 extra fee. No thanks.

Nice people but the extra add ons were outrageous. Logac witch I didn't want but had to take $995, certification fee $1895. Why pay for something I DON"T want? I would not buy there.

There was a problem and the manager fixed it I would recommend them

A genuine car dealership!!!!!! I have been there several times, really appreciate their consistency of excellent customer service. Remarkable details to the customer satisfaction. Another great thing is they always try to understand your need as a customer, will never push you for anything.!! All the employees are very professional. I will definitely be recommending this dealership to all.

Great selection of vehicles, helpful staff, definitely one of the best buying experiences I’ve had in the 30 years that I have been buying cars !!!

There very professionals people and Tony help a lot

Quick response

Stopped in on Friday night after work. They were ridiculously busy. Never got to talk to anyone. Went into the showroom, wandered around the parking lot & looked at the Jeep myself. Bought somewhere else

Good customer service

I bought my car and I am enjoying it. Thank you to the people at Flawless Automall for your great service and attention and the car gurus .

Poor communication they didn’t Even know they had a certain car I actually had to call them to see if The car was available

Professional courteous staff. Knowledgeable about their inventory. The dealership was beautiful. Everything in the right place. Made for a pleasurable shopping experience.

Good receiving, soo flexible

They did contact us, but I ended up with a different car at a different dealer. It was not due to anything on their part. It was just circumstance