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Dealer Reviews

Based on 8 reviews
All reviews are verified visits to the dealer. – Learn More
Tim
Oct 29, 2025
Excellent! I'll review their inventory when the market, in large part because of the help by Josh Gutmore.
1 of 1 people found this review helpful.
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Oct 30, 2025
Response from current dealership:
Hi Tim thank you for the review! Let us know if we can find anything for you when your ready!
SCOTT
Aug 18, 2025
Josh G. was very professional. He set up the test drive appointment around my schedule and was super accommodating. Nice car, showed well and drove like expected, very fun test drive. I would definitely look at another car there at Auto Assets in the future if the opportunity arose. Thanks again Josh!
Is this review helpful? Yes | No
Aug 19, 2025
Response from current dealership:
Scott, thank you for taking the time to drive from an hour away to take a test drive in one of our cars. Please let us know if we can help you with anything!
Jun 7, 2025
Excellent attention
Is this review helpful? Yes | No
Jun 7, 2025
Response from current dealership:
Thank you for allowing us to take car of your car!
Apr 27, 2025
They kept in touch with me about this vehicle but I changed my mind and decided to look at the some other body types.
Is this review helpful? Yes | No
Jun 7, 2025
Response from current dealership:
Thanks for giving us the opportunity, please let us know how we can help with your next vehicle purchase!
Apr 25, 2025
Responsive and helpful
Is this review helpful? Yes | No
Jun 7, 2025
Response from current dealership:
Thanks Hayden!
Mar 23, 2025
Great! On time communication
Is this review helpful? Yes | No
Jun 7, 2025
Response from current dealership:
Thank you for the kind review!
Aug 18, 2024
Zach responded quickly and worked with us on our requests. We purchased this vehicle virtually over the phone and Zach made it easy. They organized delivery of our vehicle to Buffalo and the car arrived as advertised in good condition and good running order. Very happy with the experience.
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Susan
Jul 16, 2024
Marc Was great to work with I would recommend car to family and friends.
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20
Feb 27, 2024
They were responsive, hospitable (I came from out of state) and courteous.
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20
Feb 12, 2024
Fantastic experience buying my M2 from this dealership. They were professional, responsive, and they obviously care about their cars/customers. Couldn't say enough good things!
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Feb 7, 2024
Great car,Great dealership
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Robert
Feb 1, 2024
Absolutely the best!!! Zach was awesome, not only very knowledgeable about the inquiring vehicle, but incredibly patient and laid back with the whole process from start to finish. Highly recommend this place!
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Nov 16, 2023
Ed was very helpful and responsive.
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Feb 6, 2024
Response from current dealership:
Thank you for the kind words!  It was a pleasure working with you!
JOHN
Oct 19, 2023
Zach was very helpful. He answered all my questions and sent me all the information I requested. All in all a good experience even though we weren’t able to finalize the deal.
Is this review helpful? Yes | No
Oct 4, 2023
The dealer response was prompt and professional but unfortunately, the car in question sold relatively quickly.
Is this review helpful? Yes | No
Sep 5, 2023
They were wonderful!- Zack reached out to me Monday as soon as they opened and the vehicle was in my possession first thing Friday (I live 3 states away!)
Is this review helpful? Yes | No
Aug 15, 2023
Dealer responded quickly, but the vehicle I inquired about wasn’t the right fit for me.
Is this review helpful? Yes | No
Apr 28, 2023
This was the best experience ever! The Dealer reached out, was proactive in providing information before I asked for it. The communication was incredible! I was provided a video of the car with closeups of blemishes, a detailed inspection report, and NO PRESSURE. This was truly the best experience I've ever had. Typically dealerships like to hide information and this was not the case with Auto Assets. Every person I encountered was friendly, and professional. I wasted no time in booking my flight to Ohio, where I was picked up by a member of their phenomenal team John, and driven to the dealership where I signed my paperwork with Eddie in just a few minutes, and took ownership of my incredible car. The evening I arrived home I received a phone call from Eddie to make sure I made it safely. Incredible service, my car is incredible, and I've never been happier. Easiest car purchase I've ever made. Thank you Auto Assets for your incredible customer service.
Is this review helpful? Yes | No
Apr 28, 2023
Response from current dealership:
Bridgette, it was a pleasure working with you!  We try really hard to make sure that when you arrive from anywhere (particularly from far away) you have no surprises.  Thank you for your trust and we look forward to hopefully working together again in the future!  
Aug 7, 2022
Had a chat with Eddie on a car inquiry. He was a professional in explaining all details about the car and financing options. The deal didn't work out for me but I was happy with the service and professionalism.
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Apr 7, 2022
Have yet to make the purchase, but I’m very happy with the service provided thus far. They’ve been very transparent, dealing with them has been easy and straight forward. Ed personally has been a wealth of information and I appreciate his expertise.
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Feb 7, 2022
Very friendly and helpful, described the car and history in detail
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Dec 8, 2021
This was the easiest buying experience of my life. Zach is the best!
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Nov 2, 2021
Chip and crew are 1st class
1 of 1 people found this review helpful.
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Timothy
Oct 12, 2021
So far so good. We are settling on purchase of 1987 Saab. I am pleased with their professionalism.
1 of 1 people found this review helpful.
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Jun 13, 2021
Definitely recommend talking to Zach he is a good guy!!
1 of 1 people found this review helpful.
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20
Feb 20, 2021
Very responsive, supportive and helpful. Only problem is their location which is a challenge during this Covid times.
1 of 1 people found this review helpful.
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Bill
Feb 16, 2021
Dealer responded quickly. I will follow up.
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Brian
Jan 15, 2021
Very responsive and helpful.
1 of 1 people found this review helpful.
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Jim
Aug 13, 2020
Great communication and an excellent You Tube video of the car. It was a beauty and they sold it some lucky buyer.
1 of 1 people found this review helpful.
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Kenneth
Jul 31, 2020
Everything was so professional and so friendly! The whole experience was very quick and I was completely satisfied that the deal was fair. I would love to buy another car from Auto Assets.
1 of 1 people found this review helpful.
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Venkat
Jul 16, 2020
Auto assets staff was great. Nathen was very helpful. We ended up buying the Audi S5 from them.
1 of 1 people found this review helpful.
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Jay
Jul 3, 2020
Prompt contact and follow up.
2 of 2 people found this review helpful.
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Sean
Dec 21, 2019
Good response. VW Priced high.
1 of 1 people found this review helpful.
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Oct 21, 2019
Very quick to respond to my initial inquiry. Nice dealership facility and no high-pressure tactics.
4 of 4 people found this review helpful.
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Kendrick
Sep 17, 2019
Awesome group. Completely painless experience and they know their stuff
Is this review helpful? Yes | No
Sep 18, 2019
Response from current dealership:
Thank you Kendrick for the kind words and review.  We appreciate you and your loyalty!
Wes
Aug 31, 2019
Great experience!
1 of 1 people found this review helpful.
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Sep 18, 2019
Response from current dealership:
Thank you for the kind words...!  Come see us again soon.
5
Aug 10, 2019
The dealer was excellent to work with. So he has done everything that he promised. The Porsche was taken to a nearby Porsche dealership for inspection. The car will be shipped in a few days after payment is settled.
1 of 1 people found this review helpful.
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Sep 18, 2019
Response from current dealership:
Thank you for taking the time to write a review.  We work tirelessly to provide a great buying experience!!!
Jun 2, 2019
Response quickly
2 of 2 people found this review helpful.
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Apr 5, 2019
Haven’t met in person yet, but Nathan very responsive & informative w/needed information
1 of 1 people found this review helpful.
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Jan 13, 2019
Responded quickly but doesn’t listen to market value. They believe a limited production car is “rare” and worth more. I bought elsewhere for actual market value.
1 of 2 people found this review helpful.
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Jan 22, 2019
Response from current dealership:
Once again we received a "sales review" from someone who did not get a car from us at the price that they were willing to pay.  Please review our pricing as judged by CarGurus.  80% of our inventory is priced at a fari deal or better.  Since we specialize in cars that sometimes have special options and Cargurus is unable to account for those options, we try to be fair in pricing our inventory.  This should be called a "shopper review" not a sales review.  Review the people that DID purchase from us when making a decision whether to contact us about our inventory.
Jan 7, 2019
It was a pleasure doing business with these guys. I would definitely recommend this dealer.
2 of 2 people found this review helpful.
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Dec 28, 2018
Love the vehicle & looks of dealership, etc., but got an answer I adamantly disagree with that I've heard for 40yrs of buying Porsches. That CARGURUS (in this case, or whatever source of the lead over the decades), doesn't begin to know the value of THIS Porsche, so don't ask us to reduce the asking price to that which CG (again, my source & referral as a buying client/prospect) may deem a GREAT DEAL, or even a GOOD DEAL, from a FAIR deal as was rated. To be fair, I asked for a lot, but they weren't hearing any of it, unhappy with my reference to the car's value. In my book, it's worth what someone is willing to pay.
1 of 2 people found this review helpful.
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Jan 10, 2019
Response from current dealership:
We appreciate people who review their purchase experience with us.  They share their experience with our team, our process, and our inventory.  These reviews help prospective buyers gain confidence in the kind of organization we run.  We sell cars to people across the country as well as internationally whom we NEVER meet.  Reviews are what powers these purchases.   In this instance – we did not have the fortune to work this person through to a successful sale.  

CarGurus does not always have the ability to add many of the high value options found on some Porsche vehicles which can ske
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AJ
Nov 14, 2018
This dealer was a pleasure to work with and I highly recommend them if you are in the market for a used car.
1 of 1 people found this review helpful.
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Elijah
Oct 11, 2018
This was a great experience, I was a state away so I needed everything I could to be confident to make the trip to buy the car. Nathan sent videos of any imperfections and overall condition of vehicle and even videos of the car on cold start and driving. I am very happy with my purchase and would recommend these guys to anyone if they want a fast easy transaction. They even got my interest rate a full point lower than what I was paying on my trade in. A+++++
1 of 1 people found this review helpful.
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David
Jul 29, 2018
This dealer was extremely helpful and responsive to my inquiries. They bent over backwards to provide me with details and videos to support my requests for information.
2 of 2 people found this review helpful.
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Apr 6, 2018
Recently I purchased a Chevy Silverado from Auto Assets and the process was great. I was traveling for a distance so they were prompt at returning my email inquiry. The owner, Chip, called me the next morning after I sent an inquiry. Later that day a salesman, Nathan, followed up and we started the process. I went over one evening for a test drive and found Nathan to be pleasant and not pushy. After the test drive I needed a night to think and get things in order. The next day we negotiated a price and they helped me by being reasonable and understanding of our family situation. The whole process was a breeze and all paperwork was ready and super quick to get the car out the door. They even picked me up at the dealership that I was turning my lease into that day. Customer service at its best. I would recommend them for your car buying experience.
3 of 3 people found this review helpful.
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Lindsay
Mar 20, 2018
Nathan at Auto Assets was amazing! I was out of town and they were completely understanding and helpful manovering that obstacle to make things easy on my end. The day I got back and picked up the car it was fast and prepared ahead of time! Great job guys!!
1 of 1 people found this review helpful.
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Mar 28, 2018
Response from current dealership:
Thank you for your kind words Lindsay! We wish you many years of driving enjoyment in your new Mercedes GLE 43 AMG Coupe! We know you will love it and thanks again for your business! It was an absolute PLEASURE to work with you and complete your deal while you were out of town.
joe
Mar 18, 2018
Nate, nice sales guy. Owner more concerned about non refundable deposits, non customer friendly interface, etc. lost trust after phone call #2, wouldn’t merely hold the car for two days, nor allow me to bind the deal for 48 hours with non-refundable talk of 100.00 a day to do so. What kind of Bull is that. Zero trust and will never shop there again! They need a crash course on ‘customer service’, risk sharing and taking, couples wit strategic relationship management and tactics. Wouldn’t deal with them again ever!
4 of 6 people found this review helpful.
Is this helpful? Yes | No
Mar 28, 2018
Response from current dealership:
We are sorry that you feel our business policy as it relates to holding vehicles is unfair.  The vehicle that you were interested in was priced aggressively and had tremendous interest as a result.  Holding a vehicle you are interested in purchasing with a non refundable deposit is standard business practice in the car business.  It is unfortunate that this buyer was asking for special treatment in the purchasing of this vehicle and did not get it. It is also unfortunate that this shopper opted to leave us negative feedback when they did not get their way. Risk sharing is accepting a deposit t
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Jan 31, 2018
The communication was very clear! I contacted with them comparable price with the same model. They explained in very detail why the price was high. Really appreciated!
1 of 1 people found this review helpful.
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Phil
Jan 30, 2018
I inquired about a vehicle and they responded quickly and completely. I did not purchase the car and there was no pressure from them to do so. If they had a car I really wanted, I don't think I would hesitate to buy from them.
1 of 1 people found this review helpful.
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Susan
Jan 27, 2018
I viewed the vehicle, drove it, and found the salesperson informative.
1 of 1 people found this review helpful.
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Jan 29, 2018
Response from current dealership:
Thank you for the kind review Susan.  We are glad you found our staff informative.  Let us know if we can help you with any future needs.
Nov 1, 2017
Great team and responsive!
2 of 3 people found this review helpful.
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Jan 29, 2018
Response from current dealership:
Thank you for the kind words.  Let us know how we can help in the future.
Oct 31, 2017
Friendly and profesional.
2 of 3 people found this review helpful.
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Jan 29, 2018
Response from current dealership:
Thank you Steve for the nice words.
Oct 18, 2017
Unbelievable service.
4 of 5 people found this review helpful.
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Jan 29, 2018
Response from current dealership:
Thank you Julie for the review.  We work hard to earn your business.
Sep 8, 2017
They have been very helpful throughout the whole process. Great dealership to work with!
4 of 5 people found this review helpful.
Is this helpful? Yes | No
Jan 29, 2018
Response from current dealership:
Thank you Ryan for the nice  review.  If we can help in the future, please let us know.
JB
Aug 30, 2017
Curtiouse and quick to response, that where things stopped. Vehicle advertised and price based on a higher trim. Clamed that my trade in had an "Unresolved recall" issue and therefore did wrant a higher trade in (sales associate words "this would be a liability and the car would need to head to auction"). I had all work completed by the dealership and recall work was completed and certified (records and confirmation available from brand dealership). I was than told that since i already have funding they would lose $$ (about $300.00) from the deal. I wish things turned positive, we were about $3k away and could have solveged the purchase, but caution when dealing with these folks, and believe NOTHING sales staff says. Clear and work with Chip, he's the boss and the only one with authority.
3 of 6 people found this review helpful.
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Aug 31, 2017
Response from current dealership:
A $3k discount is a lot of money folks - especially on a car that we just listed.  Reasonable offers are considered.  Lowball offers on exceptional cars will be rejected.  This customer would not listen to reason, only heard what he wanted to hear, and wanted to purchase our car at a wholesale number and wanted us to pay retail for his trade.  Unrealistic expectations by an unrealistic shopper.
5
Aug 24, 2017
Prompt contact has been made and additional technical and pictures provided. Ball is now in my court.
2 of 2 people found this review helpful.
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Aug 31, 2017
Response from current dealership:
We hope you find our approach refreshing!
5
Aug 9, 2017
Excellent
2 of 2 people found this review helpful.
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Aug 31, 2017
Response from current dealership:
Thank you for the kind words...!
sharry
Aug 3, 2017
although at the moment he couldn't help me I found him to be very pleasant and informative. if there is ever another mini there that I can swing the scales my way I will definitely get ahold of him again.
1 of 1 people found this review helpful.
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Aug 31, 2017
Response from current dealership:
Thank you....!  Hopefully we can work together in the future! Keep us in mind for service if and when you are able to get the car of your dreams.
Jul 5, 2017
Dealer was very helpful. Contacted me quickly. Car wasn't exactly what I wanted.
6 of 6 people found this review helpful.
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Stephanie
Jun 7, 2017
Very responsive, fair deal on price & financing. Love my car!
4 of 4 people found this review helpful.
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Aug 31, 2017
Response from current dealership:
Thank you for the nice comments.  Let us know if we can help in the future!
Apr 6, 2017
Very nice people
5 of 6 people found this review helpful.
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Aug 31, 2017
Response from current dealership:
Thank you!  It was nice working with you as well!
Michael
Apr 2, 2017
Good service
5 of 6 people found this review helpful.
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Dave
Mar 16, 2017
Nathan was my salesman and he applied no pressure to make an immediate decision. was knowledgeable about all the cars I looked at and test drove. He gave me a tour of the facility and I felt comfortable about purchasing and am comfortable about taking my car to get it serviced. I know that what needs to be done will get done. My wife and I actually enjoyed the purchasing experience. Also, I love the car!
8 of 10 people found this review helpful.
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Shane
Feb 11, 2017
Friendly and courteous. The best car buying experience we've had! Would highly recommend
4 of 5 people found this review helpful.
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Feb 13, 2017
Response from current dealership:
Thank you Shane for the kind words.  We appreciate you taking the time to share your experience with others.  
Debbie
Jan 22, 2017
Wonderful .
5 of 6 people found this review helpful.
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Jan 25, 2017
Response from current dealership:
Thanks for the kind words!
Chad
Sep 21, 2016
Nathan was awesome. Very low pressure. Understood our situation and worked with us. Eventually the car we were looking at didn't work out.
3 of 5 people found this review helpful.
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Jan 25, 2017
Response from current dealership:
Thank you for the kind words Chad.  Hopefully we can work with you in the future and will have a different outcome!
William
Jul 23, 2016
They are very nice, highly informative. Made me very comfortable. Will definitely buy from them again. Great bunch of people.
2 of 3 people found this review helpful.
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Jan 25, 2017
Response from current dealership:
Thank you for the nice review William.  We are thankful you found us and our approach refreshing.  We hope to do business with you in the future.
Myles
Jul 22, 2016
Awesome dealer. Contacted me the following day.
2 of 4 people found this review helpful.
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Jan 25, 2017
Response from current dealership:
Thank you for the nice words.  We hope we can work with you in the future.
Laurie
May 16, 2016
The salesman, Nathan, was great. Very kind and even brought the car for me to test drive to my location since I did not know the area well. I ended up going with a brand new car instead of used. I would recommend this dealership to anyone. They were quick to respond and are priced well.
3 of 4 people found this review helpful.
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Michael
May 9, 2016
Contact was good. The experience was very good at the dealership.
0 of 2 people found this review helpful.
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Dave
Apr 13, 2016
Perfect response, car was sold but dealer was prompt and polite.
0 of 1 people found this review helpful.
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Janae
Apr 2, 2016
Didn't go but got a quick response...
0 of 2 people found this review helpful.
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David
Mar 29, 2016
The Dealership treated me well. They Got me a great rate and when I had a small problem they did not hesitate to take care of it.
1 of 3 people found this review helpful.
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Jan 25, 2017
Response from current dealership:
Thank you David for the kind words.  We do our best to make sure everything goes smoothly.  Thank you for your patience while we worked out the wrinkle.  It is a two way street and we appreciate your understanding.  Hope to see you for another car some day!
Karthik
Mar 13, 2016
Good
0 of 2 people found this review helpful.
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Mar 18, 2016
Response from current dealership:
Thank you for the kind words!!!!!
Laurie
Aug 29, 2012
I had a very good experience there,but we didn't make a deal
0 of 1 people found this review helpful.
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Chuck
Aug 28, 2012
car was sold 2 weeks prior to contact - shouldn't be on cargurus
1 of 2 people found this review helpful.
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Jan 25, 2017
Response from current dealership:
We are sorry the car you wanted was not at our Store.  We think Cargurus is getting better feeds and more accurate today than in 2012...