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Auto Alliance
About Us
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Today 9:30 AM - 7:30 PM (Closed now)
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1616 McGowen St.
Houston, TX 77004
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Dec 3, 2025
Response from current dealership:
Thank you for your feedback! We appreciate you giving us a chance and hope to make your next experience even better. If there’s anything we can do to assist you, we’re here to help.
— The Auto Alliance Team
— The Auto Alliance Team
May 31, 2025
Everything was great until they had my money, very attentive and helpful until I paid. Not to mention they install a required $1999.00 gps device so the price you see is definitely not what you pay. After that it was challenging to get someone to answer my calls, I waited 3 weeks to receive the car as they kept telling me it was being “serviced”. Then after being shipped the car sat in a Walmart parking lot for 3 days on an open trailer. Finally received the car, a check engine light came on after 50 miles for something the dealer “replaced” before it was shipped. Now Aaron and Brad won’t return my calls about any type of solution. Wouldn’t recommend Car Place Dallas. Frustrating and disappointing when you hope to have a new vehicle you can trust.
Dec 3, 2025
Response from current dealership:
Thank you for sharing your feedback. We’re truly sorry to hear about your frustrations — that is never the experience we want for any customer. We want to clarify that the GPS device is a required safety and protection feature that is disclosed during the purchasing process, and we always do our best to be transparent with all fees.
Regarding the service and delivery delays, our goal is always to ensure the vehicle is fully inspected before shipping, and we apologize if the process took longer than expected. We understand how disappointing it is to experience an issue shortly af
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Regarding the service and delivery delays, our goal is always to ensure the vehicle is fully inspected before shipping, and we apologize if the process took longer than expected. We understand how disappointing it is to experience an issue shortly af
Beautiful vehicle, but the dealer couldn’t tell me about any maintenance the car had recently so it wasn’t worth the purchase
Dec 3, 2025
Response from current dealership:
Thank you for taking the time to share your feedback. We’re glad to hear you liked the vehicle, and we’re sorry we couldn’t provide the specific maintenance history you were hoping for. Some of our cars arrive without complete service records, and we never want to give information that isn’t verified.
We completely understand that maintenance details are important when making a decision, and we respect that it made the vehicle not the right fit for you. If you’d like, we’d be happy to help you find another vehicle that includes full service documentation
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We completely understand that maintenance details are important when making a decision, and we respect that it made the vehicle not the right fit for you. If you’d like, we’d be happy to help you find another vehicle that includes full service documentation
Dec 3, 2025
Response from current dealership:
Thank you so much! We appreciate your feedback and are glad to hear you had a good experience with our dealership. If you ever need anything or have any questions, we’re here to help!
— The Auto Alliance Team
— The Auto Alliance Team
Dec 3, 2025
Response from current dealership:
Thank you for the update! We’re glad our team was able to reach out and assist you. If you need anything else or have more questions, we’re always here to help!
— The Auto Alliance Team
— The Auto Alliance Team
Dec 3, 2025
Response from current dealership:
Thank you so much for your kind words! We’re glad to hear our team went above and beyond to help you with your vehicle. Your satisfaction means everything to us, and we’re always here if you need anything in the future. Enjoy the ride!
— The Auto Alliance Team
— The Auto Alliance Team
The dealer responded quickly to my inquiry. In text and email was very interested in my needs for purchasing a vehicle.
Although I have not yet chosen a vehicle from my shopping, I would give this dealer special attention as I have, and feel better decided on where to go with the pricing of the vehicle information she’s extremely inviting! I will come back again to Shop.…
Dec 3, 2025
Response from current dealership:
Thank you so much for your thoughtful feedback! We’re glad to hear our team responded quickly and took the time to understand your needs while you explored your options. Even if you haven’t chosen a vehicle yet, we truly appreciate the trust you’ve placed in us and your willingness to return.
We look forward to helping you find the perfect vehicle whenever you’re ready — and we’re always here to answer any questions you may have. See you again soon!
— The Auto Alliance Team
We look forward to helping you find the perfect vehicle whenever you’re ready — and we’re always here to answer any questions you may have. See you again soon!
— The Auto Alliance Team
Show older dealer reviews 12
Dec 3, 2025
Response from current dealership:
Thank you so much for your kind words! We’re glad to hear our team was helpful, polite, and encouraging. We appreciate your trust and look forward to assisting you again anytime!
— The Auto Alliance Team
— The Auto Alliance Team
Dec 3, 2025
Response from current dealership:
Thank you for sharing your experience! We appreciate the kind words and are glad to hear you felt our team was honest and upfront throughout the process. Even though the car didn’t work out this time, we’d love the opportunity to help you find the perfect one in the future. We’re always here to help!
— The Auto Alliance Team
— The Auto Alliance Team
Jul 7, 2022
Great service
Dec 3, 2025
Response from current dealership:
Thank you so much! We appreciate your feedback and are glad to hear you received great service. We’re here anytime you need us!
— The Auto Alliance Team
— The Auto Alliance Team
I wound up buying this car, it was what I was looking for. Both the deal and sale were quick and painless.
Dec 3, 2025
Response from current dealership:
Thank you so much for your feedback! We’re thrilled to hear you found the car you were looking for and that the process was quick and painless. Enjoy your new vehicle, and we’re always here if you need anything in the future!
— The Auto Alliance Team
— The Auto Alliance Team
Jun 22, 2022
Terrible communication. Multiple employees reached out and all said they would send interior pictures of the vehicle I requested but none did. Vehicle then sold without them notifying me and the next I heard 2 days later they were trying to get me to come look at a different vehicle altogether with completely different options I wasn't looking for. Felt like a bait and switch honestly and I will never do business with them.
Dec 3, 2025
Response from current dealership:
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be when communication doesn’t meet expectations. Our goal is always to provide timely and accurate information for every vehicle, and we regret that we fell short in this instance.
We truly never intend to mislead or pressure any customer, and we apologize if it felt that way. We appreciate your input and will use it to improve our processes so every customer has a smoother and more transparent experience in the future.
— The Auto Alliance Team
We truly never intend to mislead or pressure any customer, and we apologize if it felt that way. We appreciate your input and will use it to improve our processes so every customer has a smoother and more transparent experience in the future.
— The Auto Alliance Team
These guys are pretty good although the vehicle I got was not a good fit. I bought the car, drove it around a few days and started having some major mechanical issues. I asked if they would take the car back and refund me because I was about to be leaving for a extended trip and didn’t want to have to park the truck for a long time. After some back and forth they agreed to restock the vehicle and refund me the purchase price less standard reimbursement for mileage I’d driven. It was a bit of a headache. While I wouldn’t buy from them again because of the initial experience, I do commend them for being ethical and working to make a bad situation right.
Dec 3, 2025
Response from current dealership:
Thank you for sharing your experience. We’re glad we could work with you to resolve the situation and ensure the vehicle was restocked fairly. We understand the frustration caused by mechanical issues and the inconvenience it created, and we appreciate your recognition of our efforts to make things right.
Your feedback helps us continue improving, and while we regret the initial experience wasn’t ideal, we’re grateful for the opportunity to handle the situation ethically and transparently.
— The Auto Alliance Team
Your feedback helps us continue improving, and while we regret the initial experience wasn’t ideal, we’re grateful for the opportunity to handle the situation ethically and transparently.
— The Auto Alliance Team
Feb 27, 2022
AA reached out in a reasonable time; I’m waiting though because I want to make a cash purchase have no interest in financing, thank you, really like app…
Dec 3, 2025
Response from current dealership:
Thank you for your feedback! We’re glad our team was able to reach out promptly. We completely understand wanting to make a cash purchase, and we’re happy to work with you when you’re ready. We appreciate your kind words about the app and look forward to helping you find the perfect vehicle!
— The Auto Alliance Team
— The Auto Alliance Team
Nov 29, 2021
Gillman was very helpful. We bought the 2011 Cadillac SRX.
Dec 3, 2025
Response from current dealership:
Thank you for your feedback! We’re glad to hear Gillman was helpful and that you’re enjoying your 2011 Cadillac SRX. We appreciate your business and are always here if you need anything in the future!
— The Auto Alliance Team
— The Auto Alliance Team
not a good experience with the Delta auto. was going to buy a van as well but they didn't want to accept the banks letter for the title for payment. did not seem to have any knowledge of how banks work
Dec 3, 2025
Response from current dealership:
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be when payment and title processes don’t go as expected. Our goal is always to work with customers and their banks to complete transactions properly, and we regret that this situation did not meet your expectations.
We appreciate your input and will use it to continue improving our team’s knowledge and processes for smoother experiences in the future.
— The Auto Alliance Team
We appreciate your input and will use it to continue improving our team’s knowledge and processes for smoother experiences in the future.
— The Auto Alliance Team
Apr 15, 2021
Excellent, and very happy with a purchase of the 2012 Nissan Rogue. The sales rep, Frank, was very helpful and facilitated the sale even though I live out of state.
Dec 3, 2025
Response from current dealership:
Thank you so much for your kind words! We’re thrilled to hear you’re happy with your 2012 Nissan Rogue and that Frank was able to make the process smooth, even from out of state. We appreciate your trust and look forward to assisting you anytime in the future!
— The Auto Alliance Team
— The Auto Alliance Team
Jan 1, 2021
They Responded very quick with helpful information.
Dec 3, 2025
Response from current dealership:
Thank you for your feedback! We’re glad our team could respond quickly and provide helpful information. We’re always here if you need anything else!
— The Auto Alliance Team
— The Auto Alliance Team
Dec 3, 2025
Response from current dealership:
Thank you for your feedback! We’re glad our team was able to provide a friendly, quick response and clearly explain all the steps. We always aim to make the process as smooth as possible and are here anytime you need assistance!
— The Auto Alliance Team
— The Auto Alliance Team