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By Appointment Only
Austin Direct Auto Sales
About Us
We strive to provide our customers with the best customer service possible. We are founded on trust and integrity and are willing to go that extra mile to find a car that is perfect for you. Please call us at (512) 903-5522 to schedule a test drive or to answer any questions you may have. Please don't hesitate to give us a call. We look forward to earning your business!
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Today 9:00 AM - 7:00 PM (Closed now)
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13038 U.S.183
Austin, TX 78750
Our Amenities
- Amenities coming soon!
Service Info
Service Hours
Dealer Reviews
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Sep 11, 2025
Kept in contact with me and was very courteous.
Jul 16, 2025
Excellent service
Aug 19, 2025
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Apr 6, 2024
Matt is very easy to work with.
Mar 28, 2025
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Show older dealer reviews 171
When I called the dealer to test drive a
vehicle, the sales rep said the owner had the
vehicle so it wasnât available for a test drive.
So I callled a week later. The salesman again
said the vehicle wasnât available for a test
drive because the owner had it.
Iâm not sure what the owner was doing with
it. I probed as to why it wasnât available. (Is
it being detailed? Is it having maintenance
work done?) No explanation was given.
Mar 28, 2025
Response from current dealership:
I'm sorry for trouble and inconvenience, recall was getting done and because we shorthanded owner was dropping it at the dealer.
Mar 28, 2025
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Apr 22, 2022
Response from current dealership:
Thanks for your review!
Apr 22, 2022
Response from current dealership:
Thanks for your review!
He was nice to me an invite me to come up there an test drive this car but i live in Mississippi he was real nice on the phone.
Apr 22, 2022
Response from current dealership:
Thanks for your review!
Jan 11, 2022
Car and dealership was a mess! Dirty inside and out, lights on on the dash that were not disclosed before I drove 5 1/2 hours to see the car, electronics not working as well. When I turned the car off it would not restart. I paid a $500 deposit in advance and the owner Matt would not return my money even though his product did not work. Don’t walk away from this dealership, RUN!
Mar 28, 2025
Response from current dealership:
I'm so sorry for involving you we are moved to new location, and you were at old location we were remolding our main location that's why the location you went was look like banded.
Apr 22, 2022
Response from current dealership:
Thanks for your review!
Apr 22, 2022
Response from current dealership:
Thanks for your review!
Dec 3, 2021
I received an immediate response and direction regarding purchase. I corresponded with Rami.
Kind Regards
Apr 22, 2022
Response from current dealership:
Thanks for your review!
Apr 22, 2022
Response from current dealership:
Thanks for your review!
Jul 26, 2021
Quick and easy to test drive vehicle, nice and professional but a little sketchy.
Apr 22, 2022
Response from current dealership:
Thanks for your review!
Jun 19, 2021
Guys were very straight and to the point.
We will do business again in the future.
Apr 22, 2022
Response from current dealership:
Thanks for your review!
May 26, 2021
Quick service..
Apr 22, 2022
Response from current dealership:
Thanks for your review!
May 17, 2021
gave good status on car but wasn't ready to buy.
Apr 22, 2022
Response from current dealership:
Thanks for your review!
May 2, 2021
Excellent and bought this car
Apr 22, 2022
Response from current dealership:
Thanks for your review!
Apr 22, 2022
Response from current dealership:
Thanks for your review!
Apr 22, 2022
Response from current dealership:
Thanks for your review!
Mar 8, 2021
Kind and helpful
Apr 22, 2022
Response from current dealership:
Thanks for your review!
Apr 22, 2022
Response from current dealership:
Thanks for your review!
Apr 22, 2022
Response from current dealership:
Thanks for your review!
Apr 22, 2022
Response from current dealership:
Thanks for your review!
I told him I did not live in the Los Angeles area he was very pushy about me coming down by the way and I was very uncomfortable with that me being a single woman
Apr 22, 2022
Response from current dealership:
im sorry we are in asutin tx, i think you mistake us with someone else.
Jan 31, 2021
Good
Apr 22, 2022
Response from current dealership:
Thanks for your review!
Jan 26, 2021
He answered my question about out of state
sales quickly.
Apr 22, 2022
Response from current dealership:
Thank you for kind review.
Jan 25, 2021
They were very nice
Apr 22, 2022
Response from current dealership:
Thank you for kind review.
Apr 22, 2022
Response from current dealership:
Thank you for kind review.
Just make sure you double check and verify everything and ask lots of questions. Vehicle was listed with no accident history but had damage reported on CarFax.
Apr 22, 2022
Response from current dealership:
Im sorry we Disappoint you !
Apr 22, 2022
Response from current dealership:
Thank you for kind review.
They contacted me, but did not seem to read my email because the answer they
replied back to me was bogus.
Apr 22, 2022
Response from current dealership:
Im sorry we Disappoint you but we have automatic reply !
Apr 22, 2022
Response from current dealership:
Thank you for kind review.
Dec 4, 2020
Dealership was very courteous and professional.
Apr 22, 2022
Response from current dealership:
Thank you for kind review.
Apr 22, 2022
Response from current dealership:
Thank you for kind review.
Nov 29, 2020
Very helpful and easy to work with
Apr 22, 2022
Response from current dealership:
Thank you for kind review.
Nov 28, 2020
Felt like it was a scam. I checked to make sure vehicle was there and when I got there I was told some one just put money to hold it. I asked to see it and it was no where to be found. I was then asked if I wanted to see another Jeep much higher in price
Apr 22, 2022
Response from current dealership:
im sorry the most of the website take 24 hours to take add down. they will refresh it every midnight. if we delete the vehicle in morning it will be online untill the next day.
Apr 22, 2022
Response from current dealership:
Thank you for kind review.
Nov 3, 2020
Went in to check out the Porsche, and boy let me tell you..first off, I get in and the radio burns out, the suspension is completely shot, and the fuel was on E. The salesman also knew little to nothing about the car and acted like the issues weren't that big of a deal when I mentioned they'd have to be fixed soon.
Apr 22, 2022
Response from current dealership:
Thank you, im sorry we disappoint you.
Nov 1, 2020
Didn’t show me the car, handed me the keys to test drive, didn’t ask for ID. Very sketchy.
Apr 22, 2022
Response from current dealership:
im sorry that we disappoint you but we trust our customer and dont ask for DL or ID. no pressure sale
Apr 22, 2022
Response from current dealership:
Thanks for your review!
The dealers are great at reaching out to you
So you never have to worry about getting your needs met.
Apr 22, 2022
Response from current dealership:
Thanks for your review!
Oct 15, 2020
Response from current dealership:
im sorry but we dont have lift to lift car for underside pic.
Oct 15, 2020
Response from current dealership:
Thanks for your review!
The cars accident repairs weren't met as stated they ground door hinges instead of replacing them, leaving the drivers side rear door not properly closing. One of my local repair shops suggested that the car might have actually be totaled and should have had a salvage title. The interior detail wasn't finished, the climate control system needs serviced, and a bunch of small dents that were never photographed. I bought offline and to say I am disappointed is an understatement. After I pay gor body/structural repairs, dent removal, missing body clips and a detail I will have paid an additional $2200!
Oct 15, 2020
Response from current dealership:
IM SORRY that you disappointed on the vehicle but we dont do body repair, we buy from other big dealership and accident happen before we own it if insurance company dont declare total lost not much we can do,
we detail every car but because our price is low we have a lot of customer that do test drive and hard to keep them clean.
it hard to take pic of every single dent or dings but we offer facetime or videos (its normal wear and tear for 10 years old car )
we detail every car but because our price is low we have a lot of customer that do test drive and hard to keep them clean.
it hard to take pic of every single dent or dings but we offer facetime or videos (its normal wear and tear for 10 years old car )
Sep 3, 2020
He responded back, unfortunately I couldn't talk to him, I was working. Will try later
Sep 10, 2020
Response from current dealership:
Thanks for your review!
Did not call us back and was very hard to get a hold of....then when we finally talked to him was asking us to wire him money.....then after we asked about other reviews about cars not being delieverd his response was "thank you for your interest we will look for another buyer" clearly Sketchy.
Sep 4, 2020
Response from current dealership:
We price are car lower than other places so we busy all the time,
yes you ask about the other car not be delivered, car delivered one day late or two thats something we can not control because we ship all over country sometimes its 1000 mile a way and customer panic and left review, like the lady below your reviewed said we end up picking up the car because we couldn't found transportation picking up big ford f350 truck, how can you sell car and wont give it t customer and you still in business :)
yes you ask about the other car not be delivered, car delivered one day late or two thats something we can not control because we ship all over country sometimes its 1000 mile a way and customer panic and left review, like the lady below your reviewed said we end up picking up the car because we couldn't found transportation picking up big ford f350 truck, how can you sell car and wont give it t customer and you still in business :)
We purchased the truck. We were under the impression that he would be able to deliver it, but that did not happen and we had to go down to Austin to get it. The truck was filthy and full of trash but exactly what we were looking for
Aug 20, 2020
Response from current dealership:
yes we post the truck for transportation but we couldn't found transportation to pick it up and bring it to you so you came pick it up (never charger for trasportation) we detail car when we get it but if we get few test drive it will be dirty ! sorry about that.
Aug 20, 2020
Response from current dealership:
Thank you for your feedback !
Aug 20, 2020
Response from current dealership:
Thank you for your feedback !
I was very pleased with their promptness on returning my call. Also very informative with details and questions that I had.
Aug 20, 2020
Response from current dealership:
Thank you for your feedback !
Aug 20, 2020
Response from current dealership:
Thank you for your feedback !
I have already purchased this truck and they are refusing to send it to me. They have been paid by my bank and received 15,600. By the way, I'm on my way to Austin
Aug 20, 2020
Response from current dealership:
Thank you for your review ! yes you pay for truck we have shipper ready to pick up we notice you put hold on the wire transfer so we had to cancel the transportation to protect our self ( at that day you already had title ) so we choice to wait one week make sure no wire get cancel !
Jul 3, 2020
Response from current dealership:
Thank you for Review, We have no reason to lie we here to sell cars if its not sold then no reason to lost customer, we problebly had deposit on the vehicle.
Jun 3, 2020
Great service, they are always to help the clients!!!!
Jul 3, 2020
Response from current dealership:
Thank you for kind review.
May 19, 2020
I requested for more photos of the vehicle and Matt’s (Salesman) reply was surprising, I was told that if he didn’t sell the vehicle in a week he would take the pics and send them to me. Not impressed.im giving him 1 star for replying.
Jul 3, 2020
Response from current dealership:
Im sorry for disappointed
we have average of 25 pic on each vehicle, at that time we had customers for the vehicle so we didn't wanna waist your time.
we have average of 25 pic on each vehicle, at that time we had customers for the vehicle so we didn't wanna waist your time.
Jul 3, 2020
Response from current dealership:
Thank you for kind review.
Jul 3, 2020
Response from current dealership:
Thank you for kind review.
May 12, 2020
They did everything within their business to try to fit me into a car.
Jul 3, 2020
Response from current dealership:
Thank you for kind review.
Apr 25, 2020
Very good
Jul 3, 2020
Response from current dealership:
Thank you for kind review.
We had a good experience buying a Jeep Wrangler from Austin Direct Auto Sales. Matt Z was easy to work with and made the car buying experience a good one. I recommend this dealership.
Jul 3, 2020
Response from current dealership:
Thank you for kind review.
Apr 3, 2020
Great
Jul 3, 2020
Response from current dealership:
Thank you for kind review.
Mar 5, 2020
Not good. This was my original post. Then cargurus said they needed more information. So let us see just how unprofessional this junk store operates.
Looking onto trading my vehicle for one they have. Seemed a little overpriced, but looked to be a good car. E-mailed my info to them and waited. {they are 3 hours to the south of my location}. So to my surprise Zack-daddy sent me a notification that my vin# was not compliant. After looking at the # that was sent{17 characters}, I asked them to retry. They did and replied by asking me how much I wanted for my car. Now having worked at several dealerships, I know this to be a ploy to make your car look like crap so that they do not give you anymore than they can afford. Buy low sell high. I then responded by saying that I am looking for the best offer from them as far as trading their car from mine. No answer has ever been returned; and supposedly the car is still for sale.
I hope this helps all involved.
Jul 3, 2020
Response from current dealership:
Im sorry about your experience we go by kbb trade in value.
im sorry but we here to make money we have to buy low sell high other wise no reason to take trade in.
im sorry but we here to make money we have to buy low sell high other wise no reason to take trade in.
The car was bad condition. I had a mechanic look at it, and they found $2000 worth of repairs, including a rusted out frame.
Jul 3, 2020
Response from current dealership:
thank you for feedback, we don't buy car from out of state everything we bought is from TX, im not sure about the Rust can you forward us the mechanic report so we can work on it please !
Feb 16, 2020
Fast response!
Jul 3, 2020
Response from current dealership:
Thank you for kind review.
Feb 8, 2020
Very quick response.
Jul 3, 2020
Response from current dealership:
Thank you for kind review.
They did not follow thru. We were pre-qualified
and it did not seem to matter. We never even got
to see the vehicle. They have one finance
company and all that guy did was give us a run
around.
Jul 3, 2020
Response from current dealership:
thank you for Review, your emil could go to junk mail there is no reason for us to not answered leads ( we pay for the leads to sell cars)
Jul 3, 2020
Response from current dealership:
Thank you for kind review.
Jul 3, 2020
Response from current dealership:
Thank you for kind review.
Bought this truck from them. Adrian was helpful and did not pressure me into buying anything.
Super relaxed vibe throughout the process. Would recommend to other potential buyers.
Jul 3, 2020
Response from current dealership:
Thank you for kind review.
Dec 5, 2019
Yes very helpful!
Jul 3, 2020
Response from current dealership:
Thank you for kind review.
Prompt response. They answered all my question a about the car I was interested in and provided a copy of the service records. Everyone I dealt with at dealership was friendly and straightforward. Best of all, there was absolutely no pressure at anytime. I will definitely shop Austin direct auto sales again whenever I am in the market for another used car.
Nov 20, 2019
Response from current dealership:
thank you for feedback let us know if we can help you with anything.
BMW M3 was in pretty good condition. The photos are strategically taken to hide some minor damages (cosmetic) but would have been nice to see that before getting to the dealer. Staff was quick to help and friendly. Still shopping but overall good experience.
Nov 20, 2019
Response from current dealership:
thank you for feedback let us know if we can help you with anything.
Nov 8, 2019
Fast respond!
Nov 16, 2019
Response from current dealership:
Thank you for your feedback, we will keep up the good work, see you soon
The salesman was polite and professional. I purchased the truck and a service light came on. I contacted the dealership, the fixed the problem contacted me back and mounted my license plate. I will definelty be using these guys again. The were fast, friendly and very customer oriented.
Nov 16, 2019
Response from current dealership:
Thank you for your feedback, we will keep up the good work, see you soon
Nov 16, 2019
Response from current dealership:
Thank you for your feedback, we will keep up the good work, see you soon
Oct 3, 2019
Pleasant and prompt!
Nov 16, 2019
Response from current dealership:
Thank you for your feedback, we will keep up the good work, see you soon
Sep 10, 2019
Very friendly and accommodating.
Nov 16, 2019
Response from current dealership:
Thank you for your feedback, we will keep up the good work, see you soon
Aug 21, 2019
I bought the car. No haggling necessary. The car was priced right No surprises, nothing misleading. Very helpful throughout the process Purchase was very fast and smooth I would definitely recommend this dealership
Nov 16, 2019
Response from current dealership:
Thank you for your feedback, we will keep up the good work, see you soon
Aug 16, 2019
Friendly, responsive, low key! Great experience
Nov 16, 2019
Response from current dealership:
Thank you for your feedback, we will keep up the good work, see you soon
Nov 16, 2019
Response from current dealership:
Thank you for your feedback, we will keep up the good work, see you soon
I have had excellent results from car dealer and CarGurus on prospective automobiles I have enquired about.
Nov 16, 2019
Response from current dealership:
Thank you for your feedback, we will keep up the good work, see you soon
Nov 16, 2019
Response from current dealership:
Thank you for your feedback, we will keep up the good work, see you soon
May 8, 2019
The dealer was very helpful. We were able to test drive several of their cars at the lot. To get a better idea about what we wanted for our son as his first car.
Nov 16, 2019
Response from current dealership:
Thank you for your feedback, we will keep up the good work, see you soon
Apr 17, 2019
He did contact me right away.
Nov 16, 2019
Response from current dealership:
Thank you for your feedback, we will keep up the good work, see you soon
Nov 16, 2019
Response from current dealership:
Thank you for your feedback, we will keep up the good work, see you soon
Mar 21, 2019
They we’re prompt to respond and
hopefully when I come to test drive one of
the cars I’m interested in that they will be
very prompt in helping me purchase my
car.
Nov 16, 2019
Response from current dealership:
Thank you for your feedback, we will keep up the good work, see you soon
Mar 13, 2019
Good, I still waiting for registration.
Nice car, good price
Nov 16, 2019
Response from current dealership:
Thank you for your feedback, we will keep up the good work, see you soon
Spoke with Ruben, he was very helpful.
No hassle test drive, car had an issue with steering column stuck all the way down,
May still consider
Mar 15, 2019
Response from current dealership:
Thank you for feedback, the Steering column can be fix or we can discount the price if you like the vehicle.
Jan 3, 2019
Quick response
Mar 15, 2019
Response from current dealership:
Thank you for your feedback, we will keep up the good work, see you soon
Sep 28, 2018
Very helpful, answered all questions and responded in a timely fashion.
Oct 15, 2018
Response from current dealership:
Thank you for Feedback Mike.
Amazing experience with these guys!!!! Very helpful, quick and professional. Was on and off the lot really quick.
Oct 15, 2018
Response from current dealership:
Thank you for your feedback, we will keep up the good work, see you soon
Oct 15, 2018
Response from current dealership:
Thank you for your feedback, we will keep up the good work, see you soon
Aug 23, 2018
They we're cool but you have to have your own bank to get car and it wasn't a car fax for the vehicle
Oct 15, 2018
Response from current dealership:
carfax available on the website, we dont have license to finance sorry.
Aug 16, 2018
Had a great experience here with Matt. Greeted my son and I immediately and said go test drive the car we were interested in. We drove around for awhile and liked it. It was very clean. We picked it up after we received the loan, bit driving home my son said check engine light came on. Matt said “bring it back right now so I can look at it”. We left with him and he found out it was O2 sensor. No problem-he fixed it for us even though car was as is and after couple days we brought it home! He went above and beyond to help us! Matt’s a great guy and sticks to his word.
Oct 15, 2018
Response from current dealership:
Thank you for your feedback, we will keep up the good work, see you soon.
Oct 15, 2018
Response from current dealership:
Thank you for Feedback Mike.
Jul 11, 2018
This car was extremely dirty inside, the metal behind the seats were rusted....I think this car was in a flood. There was also mold inside this car ....gross!!! This car also had hail damage on the side in which the dealer said they tried fix some of it and the car fax didn't even mention any of it. The only good thing on this car was the low milage but even with that this car is definitely not worth $22,000......crazy!!!
Aug 1, 2018
Response from current dealership:
All the car Detail before post it online, might get dirty lil bit because few test drive happen before you guys look at it, can definity go for second detail. car clean title clean carfax austin car warranty all my car clean title no flood nothing .hail damage been fix some of the modeling and plastic parts still have dings but all the hail on body professionally fix.if hail or any accident dont resort to insurance company there is no way carfax should of know it.Cheapest Traverse in Austin Area by far.
Jul 11, 2018
Quick response and was able to view the vehicle without issue. They were very helpful.
Aug 1, 2018
Response from current dealership:
thank you for feedback Paul.
Jul 8, 2018
Great and very helpful.
Aug 1, 2018
Response from current dealership:
Thank you for Feedback Giacomo.
Jun 19, 2018
dealer is good but its far away to get to it
Jun 20, 2018
Response from current dealership:
Thank you for feedback.
Jun 20, 2018
Response from current dealership:
thank you for Feedback Please let me know on future Car.
Jun 20, 2018
Response from current dealership:
thank you for feedback let us know if we can help you with anything.
Jun 3, 2018
Matt was very helpful and a quick process which with car buying is always a plus! Very happy
Jun 20, 2018
Response from current dealership:
thank you Christina for kind feedback.
Jun 2, 2018
Response from current dealership:
We appreciate it. Thank you!
Jun 2, 2018
Response from current dealership:
Thanks for your review! Please come back so i can run it to my mechanic for diagnostic on us.
Jun 2, 2018
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Sebastian lied to me about the 2011 black bmw 535i he lied to me and said the car has no issues and after I paid $159 for inspection I found out a lot of major issues with the car like it was painted before and it has oil leaking and other of a lot issues as well so what he said about it is he's not dropping the price he's going try to fix some of the issues and will call me next day after either way to let me know what happened!
So I'm giving you 1 star because you not a man of your word it's been 3 days and you didn't call me and the car still listed for sale so you could of just tell me the car issues from the beginning instead of wasting my time and my money you could of just say that you wanna sale the car with the major issues as it is!
Jun 2, 2018
Response from current dealership:
We dont have Sebastian Here working and we dont have 2011 Black 535I, after our research on 2011 Black Bmw 535I vin VIN: WBAFR7C57BC803418 the car is belong to Austin Expo Cars and the owner name Sebastian Please Edit your Review.
May 11, 2018
Very responsive. No high pressure tactics. Helpful.
Jun 2, 2018
Response from current dealership:
Thank you Em for the kind words!
Apr 18, 2018
Very quick.
Jun 2, 2018
Response from current dealership:
Thank you for your visit!
Apr 15, 2018
They informed me on all information needed
Jun 2, 2018
Response from current dealership:
Thank you Ricky for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional!
Went by to view a car I was interested in. All personnel were very
unresponsive when I got there and actually had to search for someone to
help me...
Jun 2, 2018
Response from current dealership:
thank you for taking time and left us review, we wont high pressure tactics we let customer fell comfortable and free but we here to answer all the question.
Feb 4, 2018
I got a response the next day. But I offered a price and the salesman never got back to me. It’s been over a week.
Mar 5, 2018
Response from current dealership:
We firm on our price one price for everyone. Thank you for Feedback.
Jan 27, 2018
They contacted me following my inquiry. The gentleman was unenthusiastic
and as soon as I spoke to him I knew this was not going to be where I
bought a car. However, I persevered with questions about the car. He didn't
have the answers but said he would get back to me. He never did and I
didn't call him back.
Mar 5, 2018
Response from current dealership:
Sorry you had to experience that. We have gone through our leads & asked every employee, I believe you have the Wrong Dealership.
Yes and they were very helpful in getting me the information I needed about
the vehicle.
Mar 5, 2018
Response from current dealership:
of course anytime, hope we can help you on for your next purchase
Jan 10, 2018
Dealer was responsive and very helpful.
Mar 5, 2018
Response from current dealership:
Thank you for your feedback.
Dec 27, 2017
Response from current dealership:
Thanks for your review!
Nov 7, 2017
We ended up buying the 2008 Mazda6 as the first car for our teenage son.
Overall the buying experience with Austin Direct Sales in Austin was great.
Matt and his staff were accommodating, honest and fair as we closed the
deal.
We're still fighting the TMPS indicator going off despite good pressure in
the tires and several attempts to reset the sensors, so if there is any
constructive feedback that I'd offer is to follow up on the details like this
one.
But, overall, great buying experience and I will definitely consider Austin
Direct Auto Sales for my future used-car buys.
Dec 27, 2017
Response from current dealership:
Thanks for your review! Please come back so i can run it to my mechanic for diagnostic on us.
Dec 27, 2017
Response from current dealership:
Thanks for your review!
Good. Rep contacted me via email with additional information I requested. I
ended up going with this model vehicle at a different dealership because of
some differences in the respective vehicle's features. Would have had no
reservations about doing business with this dealership.
Dec 27, 2017
Response from current dealership:
Thanks for your review!
He was a gentleman, and fair. This sales lot and the vehicles in it are the
cleanest used cars I've ever witnessed! Their pride in their business,
shows in their quality detailing and condition of their product. I felt
content adopting my VW from here!!
Dec 27, 2017
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Sep 17, 2017
We exchanged several emails and the sales person was helpful.
Dec 27, 2017
Response from current dealership:
Thanks for your review!
Sep 1, 2017
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable.
Sep 1, 2017
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable.
Aug 2, 2017
good service
Sep 1, 2017
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable.
Aug 2, 2017
Worst experience i have ever had. They are rude and cars were dirty. I came to look at the BMW 750i black as advertised and it was blue.
Sep 1, 2017
Response from current dealership:
we have high pressure guy wash all our cars every week if rain comes or he miss week im not able to wash 130 cars im sorry you fell that way.
Some of the color is hard to describe we also have 20+ pic online same way that hard for you to decide if its blue or black we have the same problem.
Some of the color is hard to describe we also have 20+ pic online same way that hard for you to decide if its blue or black we have the same problem.
Took the truck to my mechanic who found all types of evap codes. They had been clearing them with their hand scanner to sell the car for more money. My mechanic found 3k of things that needed to be fixed immediately when I showed the dealer they said their prices were non-negotiable. Super shady sales man.
Sep 1, 2017
Response from current dealership:
thank you for sharing your experience,we dont clear the code at all, if we do it why we let you take it to mechanic to found it, we dont do that kind of stuff here at austin direct
by texas law car must have valid state inspection which with engine light or engine light clear wont able to pass the inspection.
we dont negotiate on the cars if the car is 10 years old cant be perfect some of the stuff is normally defect on the car that old.
by texas law car must have valid state inspection which with engine light or engine light clear wont able to pass the inspection.
we dont negotiate on the cars if the car is 10 years old cant be perfect some of the stuff is normally defect on the car that old.
I may have torn my shorts hopping in my new truck, but Seth had my back and gave me a awesome sweatshirt with 360 Exotics on it. Had an amazing experience and the response from the dealers was quick and friendly.
Sep 1, 2017
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Sep 1, 2017
Response from current dealership:
we try the best to help the customer sorry if you fell that way.
Sep 1, 2017
Response from current dealership:
thank you for feedback i hope we make deal on next purchase.
I received an immediate response when inquiring about a car on their lot. Salesman answered all my questions and was an informed individual. Ending up purchasing a different vehicle locally but would recommend this dealer as he is about customer service..
Sep 1, 2017
Response from current dealership:
Thank you for feedback i hope we can help you on your next purchase. thx again.
The experience that I had with Doug was amazing! I bought a Chevy Sonic for my daughter. He answer my questions right away. No BS from this man at all! Very honest and up front! No matter what the car/truck/suv you will be getting, you will get a great car from him! I drove an hour and a half to see him and it was worth it!
If you are looking for a great vehicle go see Doug!
THANKS DOUG!
Sep 1, 2017
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
May 12, 2017
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Feb 20, 2017
Good,but very, very crowded lot.
May 12, 2017
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Nov 17, 2016
Vehicle was not cleaned up before hand is my only complaint! Happy that I gat what I wanted!
May 12, 2017
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Oct 26, 2016
Car battery dead. Radio not working. They didn't seem too concerned about me purchasing a vehicle. Their loss.
May 12, 2017
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Oct 21, 2016
Excellent, knowledgeable, helpful and service minded.
May 12, 2017
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Oct 4, 2016
Good dealer, good people, not pushing,I bought a car from them , good clean car !!!
May 12, 2017
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Aug 26, 2016
They did reach out!
Sep 26, 2016
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Jul 24, 2016
They responded quickly. However, they did not answer all of the questions I asked in my initial message. I did not go to the dealership. I only sent 1 message and they replied with the message. I ended up purchasing from another dealer.
Sep 26, 2016
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Dealer never responded to me. I called to make sure when i got there it was their since i was driving from out of town. Drove the car and let me tell you by far the worst car i ever drove! The battery was dead, the steering column was out and the transmission was a huge hazard! The salesman didn't even ask me if i needed help. Horrible everything!
Jun 1, 2016
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We dont go out and be noisy to customer we hand key and let customer be free if you read my review this is how we do business. i personally dont like it when im shopping for something and 10 different people ask me if they can help me.
i promises you that this review is not belong to us we do 101 point inspection on our cars before we put front line and transmission is not something we can miss out.
wish you luck in your car buying.
i promises you that this review is not belong to us we do 101 point inspection on our cars before we put front line and transmission is not something we can miss out.
wish you luck in your car buying.
Apr 21, 2016
Nice guys, no pressure, made the process easy. Would definitely buy from them again.
May 2, 2016
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Apr 15, 2016
Went well, let me go over the car alone and all
I wanted, no pressure. Ended up purchasing
the 2001 Forester and I love the car.
Apr 17, 2016
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Mar 29, 2016
Prompt email response to a specific question regarding 2010 Foresters.
Apr 17, 2016
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Mar 13, 2016
Great! very polite, got the car checked out before making a purchase. Car
was in great shape, and below blue book value. High recommend this
dealership.
Apr 17, 2016
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Feb 10, 2016
Good
Apr 17, 2016
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Jan 3, 2016
Didn't response to some questions that I
asked. The description said it had a hard
top and it didn't.
Feb 3, 2016
Response from current dealership:
i was miss type i hope you understand that every one not perfect and i dont see reason of posting bad review because of miss type, off course hard top is nothing small to hide it.
good luck with your car shopping.
good luck with your car shopping.
Nov 17, 2015
We went there and LOVED the experience! Totally free to look and drive, no pressure whatsoever! Fantastic!
Nov 23, 2015
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Sep 25, 2015
Matt Z was great at getting back to us
and communicating with us on the
vehicle.
Oct 16, 2015
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
May 11, 2015
didn't make an effort to sell me the car.......i didn't like it
there.....place so dirty and messy
May 12, 2015
Response from current dealership:
Yes We dont like to make money and sell the car
cars are here for show only
lol what you saying its dosent make sense we dont push customer to buy but if you wanna but i guarantee we will sell you a car
cars are here for show only
lol what you saying its dosent make sense we dont push customer to buy but if you wanna but i guarantee we will sell you a car
May 4, 2015
none of the cars would start
May 12, 2015
Response from current dealership:
Yes we Have 100 Cars and none of them start LOL thats not possible
if one or two dosent start that dosent count as NONE customer drive them and leave light on and kill battery
if one or two dosent start that dosent count as NONE customer drive them and leave light on and kill battery
Mar 26, 2015
Car had alot of probs didn't find out until
I drove it to another city
Feb 26, 2015
I replied with information about my income and credit score and asked if I would qualify for financing. I never heard back.
Feb 19, 2015
These people deserve NO stars. Went
to look at a Chevy impala they had
posted for $4500. The pictures of the
car looked really nice. When we got
there the price was $1000 more. The
car was dirty and had scratches.
Cigarette holes in the car. Headlights
were cracked. They had all these cars
jammed into the lot. They looked
broke down. When I went back on
Carguru. They listed the price to
$5000. The car has been there over a
year. They clean the cars really good
for pictures then let them sit there and
gather dirt and leaves. Go to a well
known dealership if you want a good
car. Go to mac haik used cars or
autonation Chevrolet
Feb 19, 2015
Response from current dealership:
WE had a Special
we have over 100 cars cant change price on the windows + if car wont sell then we have to change the price again.
some cars park under threes get dusty you could ask for carwash
10 years old car have normal scratch here and there... most dealers wash cars and make it shine so people buy them not looking under the hood ...
more than happy to hear you get into GOOD used car from mac hail or autonation.
we have over 100 cars cant change price on the windows + if car wont sell then we have to change the price again.
some cars park under threes get dusty you could ask for carwash
10 years old car have normal scratch here and there... most dealers wash cars and make it shine so people buy them not looking under the hood ...
more than happy to hear you get into GOOD used car from mac hail or autonation.
Oct 22, 2014
I didn't like the car I looked at, but the
folks at this dealership performed well.
Feb 19, 2015
Response from current dealership:
thank you for feedback i wish i can help you i hope i see you again.Thank you.
Sep 30, 2014
Returned call and answered my quesrions.
Feb 19, 2015
Response from current dealership:
Thank you for feedback.
Aug 7, 2014
Very good
Feb 19, 2015
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Jun 11, 2014
Excelente
Feb 19, 2015
Response from current dealership:
thank you for Feedback Jose.
Apr 3, 2014
No one ever came out to help me.
Feb 19, 2015
Response from current dealership:
Sometimes we busy or not see customer that dosent mean we dont care or sometimes we are short handed.
We dont pressure customer to buy cars ...
We dont pressure customer to buy cars ...
Mar 4, 2014
They acted as though they didn't want to give me answers or help me. It made me feel as though they did not care if they sold me the car or not. Came across as not professional people.
Quick to respond, car was in discussed shape, clean interior, allowed time for us to get car checked out, good experience
Feb 19, 2015
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Jul 25, 2013
The guy is rude and very short with you
Jul 9, 2013
Car wasn't worth $3,000. Took a mechanic with me and the dealership didn't even care all the things he found wrong with the car.
May 23, 2013
The two Dodge Grand Caravan Vans we looked at were not in the condition as shown in the advertised photographs. The salesman was courteous but did not have any enthusiasm about the cars and their conditions and how we liked the vehicles after we had driven them. The interior of the two vans we drove were not cleaned up.
Feb 19, 2015
Response from current dealership:
sometimes people that drive them make mess inside
we would detail it for you (no cost)
we would detail it for you (no cost)
Mar 21, 2013
Purchased vehicle as advertised.
Feb 19, 2015
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!
Feb 10, 2013
Car had alot of problems he "didn't" know about
Oct 19, 2012
Quick and no-haggle buy, not-so-expensive cars- good for tight
budgets. Make sure you get the car checked by your mechanic and
not go completely on the words of the dealer.
Feb 19, 2015
Response from current dealership:
Thanks for your review! We try and make the process easy, quick and enjoyable. We appreciate your business and look forward to servicing your car in the future. Welcome to our little family!