Audi West Covina

Dealer agreed to a price then didn't return phone calls regarding pickup for several days, then finally demanded $3000 more.

Salesperson Emmanuel was not helpful at all I asked him if the vehicle is available so I can come and test drive and if the price is negotiable a little he straight up told me NO don't waste your time I am sure if he would've invited me for a test drive and I liked the vehilce I would've paid what they were asking for. And after that he keeps sending these annoying system automated emails and solicitation

Very happy with people their. Especially Tony ( sale man ). 5 stars experience

Quick Response

Contacted me with in minutes for regarding my interest on this ttuck

Contacted me promptly saying car was sold. Later contacted me saying car on the market.

Very helpful and friendly. Made sure to follow up with me after initial contact and was patient with me in regards to scheduling an appointment to see the car.

Great customer service

The sales people were accommodating and friendly. I would recommend the dealership to my friends.

Locals will probably have a good experience, but be warned they’re not setup for out-of-state transactions. It took a few days to work through the nuances of my complex transaction, which is understandable. The problem was I had to talk to someone different each day. I understand everybody can’t work every day, but there should be a process for transferring knowledge to others if you’re not going to be there the next day to follow through. Once we finalized everything, the worst part was that the finance team actually revoked the original deal offered to me, and charged me another $900 or so just because I had talked to so many people and that my transaction had been more complicated than anticipated. I patiently provided all of the details they requested, re-explained things every day, yet I was penalized for their poor communication and inability to more efficiently finalize the deal. It was so unethical, insulting and frustrating that it nearly caused me to walk away. Beware.

Dealer was very communicative by text and phone from the outset, and arranged a meeting at the dealer on opening the next morning. They had the car I wanted, we test drove it and features were explained. Gave me an acceptable price on my trade, and paperwork and financing were were relatively painless. Would go back.

My experience with my sales person was five stars. Unfortunately, it quickly went south as soon as the sales manager named Anthony injected himself into the picture. As soon as he concluded a deal couldn't be reached, he undermined my status by flexing his authority in elevating his voice "then we don't have a deal" gets up, turns his back on me and walks away. Typical bully the customer into the close. My final impression, poor guy - he needs help. As for my salesperson, professional and courteous. Thank you.

The experience was outstanding! Their sales and administration personnel went over the top to make the purchase of this vehicle excellent, they even brought the vehicle to me , I strongly recommend this dealership.

Nice to talk to but unwilling to negotiate on pricing given the current vehicle market.

Very attentive

Diana and Joseph were the best dealers I talked to during my process of finding a nice used car!! They really convinced me with the numbers that this purchase would be my best deal on the car I was looking for!! I felt like they were honest with me and they agreed to help me make the deal happen on my terms and budget!! Diana was great in closing the deal!!!

Smooth transaction. Friendly service. Detailed vehicle and filled up tank on delivery.

Outstanding customer service Joey , the salesman was super helpful

Great Dealership, even tho i didn’t purchase they were great in communicating and explaining everything. They weren’t trying to Haggle and took there time helping make my choice.

Response was quick and professional.

Dash board was cracked and vibrating loudly while on test drive, some spots repaired terribly, paint peeling down to primer on driver side rear quarter panel, black after market grill not painted evenly, hood full of pits and chips touched up, rear brake light wing paint chipping and cracking looks like painted with white out, rear quarter window panels are black originally again they look as they were painted with white out black is showing through driver side panel. Rear driver side tire uneven wear and sidewall has damage. All chrome trim was painted black and is now peeling. After market headlights are subpar from original equipment as is the stereo. Interior not in bad shape aside from dash and center counsel. But it looks good from far and has crossed drilled brake rotors a plus. Sales man Harout Kolandjan was very helpful, polite, attentive, and courteous great customer service unfortunately this unit was rougher condition than expected.

The start of our encounter started off fine. We agreed on $16,000 asking price was 16,999.00 When the paper work came this dealership automatically added 2 fees of $899 ea for Gap ins and key fob replacement. Reviewing the paperwork at home I realize the price of the car was $21,800. Sure it included tax and license but $21,800!!! When we questioned it the sales guy said he told us he wanted to give us a better rate and lower payments by increasing the cost of the car?. Now we were upset, they literally did the Old bate and switch. They thought we would not notice, but how could we not!! They corrected that miscommunication regarding the cost. They would NOT REMOVE $899.00 key fob replacement. They removed gap ins only. The manager said it’s been past 48 hours they can’t do anything. This Audi Dealer in West Covina Ca are shady shysters that will rip you off If you’re not careful!! We were going to look at Q5 suv in early 2021 but Not with this dealership!!

friendly

Dealer followed up and was complete with the information I requested

Exceptionally quick first reply. David Medal- sales is great/ responsive and Anderson Lai/ finance. Dealership/ sales management (Ti & Pat) did not provide the Audi experience I anticipated- more used car lot in suits than welcoming professionals glad for my business.

Good communication

More than the expectations

They were great. we didn't get the car we initially wanted, but went in person to see what was available, and purchased another care. Jimmy Zhous was great, low pressure, and informed. Te, the finance manager was also awesome. This was one of the most pleasant, no pressure even while negotiating, purchase we've made for a car. We are very happy with our 2019 Audi!! Thanks Audi West Covina, and Jimmy and Te!!

Thank you to Adam and his crew at Audi WC for making my car buying experience, smooth and painless. Lamont

While we didn't end up going with them for our car purchase, the experience was great. They were very responsive and showed that they wanted our business. If the chance comes up again I would definitely contact them again.

very helpful, went over everything with my wife , no pressure!! great company

Fast reply. Bought the car form them. Willing to negotiate

Your location Audi West Covina 2016 Started with process with carguru and was connected with Xiomy and she was on top of her game with details and finally landed to a deal in less than hour. As I am 400 miles away from the dealership, I wanted to hold the car and I was told to talk to Davit (The most unprofessional Sales Manager). He stated I can't put a deposit down to hold the car to come get it next day, so I had no option to just take the risk till next day. I booked a ticket for next day afternoon, and I the morning I found out the car was sold. Loss money in ticket. Two days got a email and call for the Xiomy again that we have the car back on sale. I decided to give them an opportunity to fix the deal again, told them I will come next day in the morning. Working out the final numbers Xiomy again, she said Manager refused to keep his words on the previous numbers and now he wanted me to a higher amount

Awesome experience at the dealership . Xiomy was so helpful and such a pleasure ! Thank you again

Great customer service!

One of the best customer service! Abraham made the process so easy and gave me the deal that I was looking for with a really low interest rate. I’m sooo glad I went all the way to LA from San Jose Ca to get this beautiful car! Thank you !

Luis was quick to respond to my email. This vehicle sold as Luis and I were emailing a time for us to come see the Tucson. It’s a great car

Sales agent was very helpful in getting me the information I needed.

Great customer service with the follow up!

Sean made it a great experience

Received response, vehicle was priced well

Good communication. I decided not to visit other locations. Thanks again

Plant Manager is on top of the game works very early and he makes sure the sales are taken care of and the place is professional

Great and quick experience buying my car. The salesman even followed up a few days later to check if everything was okay. Very satisfied with the experience.

Excellent experience.

Good follow up. Too far to go.

Great

Sargon was a great salesman. He took good care of us.

Perfect experience - found the right car and made the deal we had in mind = Thanks Penske group.

They were excellent. Great service very friendly. Not the fake type. We had some concern with the vehicle, and they took care of it in a heartbeat.

bought the car no hassle very helpful and professional.

I spoke with a gentleman there who said he would do whatever it took to get me in the car well when it all came down to I don't feel like he did what he said he would and they shouldn't tell people that they will do whatever it take and can't deliver

They were great! They even drove my new car down from west covina to San Diego for me. A 125 miles trek. Great car and I love driving it. Everything they said it was.

I bought a great prior rental at a great price.

Very good... Smooth experience, quality people

Provided no pressure review of car, car records, and test drive. Quickly agreed to price and transaction was very smooth. All Penske employees we met were extremely helpful and courteous. I would do business again with them.

Very Professional staff, did buy the 2011 A-5 the same day!

Great service. Not pushy. Excellent customer service.

best service.

Very responsive; took much initiative, but missed each other.

Responded quickly and ended up purchasing the vehicle. Very pleasant car dealer to work with

More than polite. No hard sell auto salesmen. Worked with me to reach a price I was comfortable with. Knowledgeable, relaxed and informative.