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Dealer Reviews

Based on 13 reviews
All reviews are verified visits to the dealer. – Learn More
Dec 26, 2025
Best experience
Is this review helpful? Yes | No
Dec 29, 2025
Response from current dealership:
Thank you for choosing Audi Lubbock, we appreciate your positive feedback!
Nov 13, 2025
Excellent
Is this review helpful? Yes | No
Nov 14, 2025
Response from current dealership:
Nelson, we appreciate the stellar review here at Audi Lubbock!
Nov 7, 2025
Excellent service and communication
Is this review helpful? Yes | No
Nov 10, 2025
Response from current dealership:
Thank you for your confidence in Audi Lubbock, and for your business. We are grateful to have you as a customer!
Aug 13, 2025
Car not available. No one at dealership knew where it was. Was told no damage on car but car had moderate damage to front end.
Is this review helpful? Yes | No
Aug 14, 2025
Response from current dealership:
I'm sorry to hear about your experience with the car availability and condition. It's important for us to provide accurate information, and I apologize for any inconvenience. Please feel free to reach out so we can address these concerns directly. Thank you,
Chris Diaz - General Manager - 806-370-5245
Marie
Aug 12, 2025
Great response tine very informative
Is this review helpful? Yes | No
Aug 13, 2025
Response from current dealership:
Marie, thank you for taking the time to review Audi Lubbock. We're happy to have you as a customer!
Jul 6, 2025
She was very helpful telling me everything that went with the deal . Let's just say she does her job good. Very professional.
Is this review helpful? Yes | No
Jul 7, 2025
Response from current dealership:
Daniel, we are thrilled that you had such a positive experience with our team! Thank you for choosing Audi Lubbock and for sharing your support.
10
May 12, 2025
They were awesome from the get go, from Ryan to Alicia to Logan, they all bent over backwards to help me get into this car!
Is this review helpful? Yes | No
May 12, 2025
Response from current dealership:
We're delighted to hear that Ryan, Alicia, and Logan made your experience at Audi Lubbock exceptional! Thank you for sharing your positive feedback with us. Enjoy the new ride!
May 12, 2025
Very nice and not being a pushy sales person so I really liked that I was able to reply to them and they did not keep bothering me about it. I can't stand a pushy sales person, makes me feel like they are trying to throw a bad deal and not give me time to think it through.
Is this review helpful? Yes | No
May 12, 2025
Response from current dealership:
Dee, we're glad to hear you appreciated the no-pressure approach from our team at Audi Lubbock. We believe in giving our customers space and time to make informed decisions. Thanks for sharing your experience!
Jan 28, 2025
Very very nice people even though my credit wouldn't allow me to make a purchase they helped me with other options
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Dec 13, 2024
Quick response and very helpful!
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35
Dec 1, 2024
Professional service. Quick response time. Accurate information provided. Good customer service. Recommend Friendly communication.
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Nov 20, 2024
Responded promptly!
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Delia
Jul 21, 2024
I emailed the dealer and received an answer the next day. This was good because I emailed on Sunday and they are closed. He offered to set up a test drive. I was no longer interested in the vehicle, so I thanked him for responding. I feel if I had been interested, he would have been helpful.
Is this review helpful? Yes | No
Mar 4, 2024
Wonderful news they help the customers.
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Frank
Feb 9, 2024
Best experience I’ve had.
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Jul 9, 2023
Great response!! Kendal is awesome!!
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May 30, 2023
Car was already sold but still listed.
1 of 1 people found this review helpful.
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Mustafa
Aug 25, 2022
It was pretty good even though we couldn’t consummate a deal they were still very helpful and respectful
1 of 1 people found this review helpful.
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Jul 15, 2022
Excellent communication and responses.
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Wes
Mar 7, 2022
I ended up not purchasing a car from this dealer, but they were very responsive and helpful.
0 of 1 people found this review helpful.
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Mar 3, 2022
They were very professional
Is this review helpful? Yes | No
From the start I felt like this dealership had no intrest in working with me. I had a preapproval and they allowed another couple to test drive the vehicle as we were working the deal. Then came back with ridiculous numbers for this vehicle. Needless to say its still for sale and I honestly feel like this is a very racist car dealership. They hide it behind having a black finance manager but even he was rude and upsurd and tried to act like he was mad that I would not accept a crappy deal. I was trading in my vehicle and had done my research prior to arriving and I will never set foot here again.
18 of 19 people found this review helpful.
Is this helpful? Yes | No