Audi Grapevine

Fast Response. Nice Customer Service

Great dealership. Very friendly. Contacted me the same day and I purchased from them when I visited.

Dealership was very receptive to my needs and questions, however I did purchase a vehicle elsewhere as I wanted one with less miles on it

They were great took care of us and we ended up with the car I was interested in

Overall experience was great. There was an issue with on-line on the price for the vehicle. Danial Greer was the person that helped me with buying the car. One of the main reasons I bought the vehicle was due to Danial's exceptional customer service skills. Justin Guo who is the sales manager also receives kudos of the sale process. I highly recommend the team at Audi Grapevine.

All team thank you best experience thanks pita Justin Brent and Sean

Really awful. We asked for a CarFax. This car had been wrecked 2 times. Front end and down passenger side, same area on both. The salesman was nice but told us they didn't know and they were sending it to auction. Because of our question it was no longer for sake. Hey Audi, how about you do your jobs?!

I contacted this group to buy my wife her next vehicle. They had a 2019 LandRover Discovery she wanted. The right color with the right options. When I asked for pricing, they changed the published Cargurus price by $3000.00 and planned on charging me for “window tint” that was already on the truck! I asked them if I could have it inspected at a Land Rover dealership. I scheduled myself for thenext day and gave them the address and time. They missed the appointment!. We then rescheduled; the second time, within (3) hours of them dropping it off, they went back to pick it up! “rudely” (according to the Land Rover service manager). And all of this without informing me! Later, I found out someone else wanted the vehicle. They interrupted the inspection I was paying for! My first inquiry was on a Monday. I worked on trying to buy this for (4) days! I assume someone else bought the truck. I couldn’t deal with them any longer and took my business elsewhere.

Awesome. They were very helpful, honest and genuine. I loved Daniel. He is the best. Thank you. PS. I bought the truck.

The dealer promptly responded to my inquiry via Car Gurus and we setup a time for me to test drive the vehicle on the following late afternoon. I drove to the dealership and the car was parked out front. When I went into the building a sales rep greeted me matter-of-factly. After telling her what I was there for she left to get someone. About 5 min later the rep I had corresponded with came up. She said the first sales rep would help me out, but couldn't remember her name which the first sales rep called her out on right in front of me. The first sales rep walked me to her desk. She left me there for 15 min while she located the keys. When she did return it was with another sales rep who said he'd sold the car an hour and a half ago. It seemed like no one there was happy, they literally didn't know each other, and they didn't communicate with one another. That's 100% on the leadership there at Grapevine Audi. A quick call to let me know the car sold would've save me the trip.

Responded quickly. Let me know when car had sold before my appointment.

First Audi dealership I’ve talked to in the Dallas area that didn’t talk down to me. They’re earned my business forever.

Great service. Quick response

Professional and expedient.

I would really recommend Audi Grapevine. People were so nice-no pressure, no rush, absolutely reliable. Thank you, especially Luiz, for the high quality experience!

Highly recommend this Dealership, from start to finish it was a very easy and seamless transaction with great communication. I love my car and I am glad they made the process so easy for me to get it.

Great

Very Professional and helpful. Superior customer service answering all questions and concerns making it an enjoyable experience!

Great Customer Service!!!!!!!!

Dealership contacted me.

Very professional, with tons off high quality vehicles. I'm very satisfied with the service I received, and would definitely recommend this dealership to anyone...

Excellent service and response. Love the vehicle!

The mileage listed on the vehicle was 15k but the actual mileage was 105k. The salesperson was upfront about the incorrect information when they called me back to let me know but I had already taken the time to fill out a financing request and sent in a copy of my drivers license. They then tried to sell me on a similar vehicle with 25k miles that was listed for $6,000 more than the vehicle I was originally interested in. Not a great experience.

I contacted them and they responded quickly. They where patient with me and knowledgeable. They answered all my questions and worked hard to get me the car I wanted with the payments I needed!

Everything was fine

Dealer was great we bought the car!

Great experience. They helped me get the best deal possible

We drove the vehicle and liked it. Ultimately decided not to buy for personal reasons. The dealer is 5 star. They were wonderful. Unfortunately we had to pass up a great vehicle at a great price. We will definitely be interested in purchasing from this dealership in the future.

Very frustrating experience trying to get some actual photos of a vehicle listed with no photos attached. Three different people contracted me offering help but not actually helping at all.

Requested info on a price drop. Got a generic email from the manager. Never heard back.

Nice deal, very ariodite. Delivery of clean car.

Dealer is VERY UNWILLING to negotiate prices on any cars. This particular 2018 Honda Accord Touring 2.0 the have listed at $26k is OVERPRICED with high mileage and the car has damage listed on the Carfax Report, and the dealership is UNWILLING to lower the price or fix the repairs. BUYER BEWARE!!!

Gave it one cause it wouldn’t let me give it a zero. Manager tried to lowball my wife on a 2017 for explore trade in with 70k miles. Offered 12k when going trade value is 17-18k. Then told her this car wouldn’t be here on Saturday. It’s almost Tuesday and it’s been just sitting there. Don’t recommend this location at all. Manager is very well aware of this review because I told them I would write one about them. Stay away from this location. Keep searching.

They did contact me. But then I realized which dealership they were. I’d been there before. They don’t listen to your needs and when I brought in a discount from Costco they just took that money off what they were offering on the trade. And don’t give them your keys, you will have to be very assertive to get them back.

They were very helpful, professional,and provided great customer service.My experience was Top notch.

Great service

Great! No hassle went in got everything done quick... Gave me every thing that was setup on the CarGurus app.

Great service.

They were very up front about the history of the vehicle which is good (structural damage), but when asking about the exterior condition (are there any dents,etc) the salesman became annoyed and just shouted "just come in and look at it." Not very easy to come in and look at it when I am 1500 miles away.

Very seemless process....In and out within less than 1.5 hours.

Was promptly contacted by dealership staff and communications were very cordial in spite of not buying the car. Only rub was multiple contacts from different individuals, some over another’s email address, making me wonder about their internal process for handling CarGurus inquiries.

Good experience very responsive

he was very helpful and informative. unfortunately the car was not available

Overall everything was fine, the car was just as nice as anticipated. Sales rep wasn’t very knowledgeable about the purchase process as the finance manager had to correct multiple things he said.

Excellent customer service

The dealer Kevin pack was very helpful with me and buying this car thank him very much

Prompt service!

They were OK. I didn't feel as much welcomed as the other dealerships. No one in the front desk asked us what we were looking for. Waited a while until someone showed up to talk to us. And when he came, wasn't very interested. I rarely write bad review but in this dealership, I really didn't feel good. Maybe that was one reason I didn't like the car.

Very good!

Went over and beyond for me and my son to take our new car home... The whole team did... When l am ready for another car l am going back to that salesman.... Great job....

It was an awesome experience, I was impressed with how they treated me , got me in the car I wanted

Good pricing. Good follow-up.

Good

Fantastic experience....Kenny is the best.....highly recommend

It was good

Staff very personable and not pushy.

Good experience

Asked for more pics of the interior because I am out of state never received them after talking to 2 different people and they would get back to me the next day and never did received a notification 2 days afterwards that the car was sold was very disappointed in the response from anyone there

Dealer reached out and gave me a site unseen offer. I ended up not going to test drive only because I found a car closer.

Print and courteous response to my request

I had a good experience.

Great overall experience, the staff was very professional and polite. The dealership itself was incredible. The car is amazing, I absolutely love it. Everyone was too-notch. Robert Jean, the sales rep was very thorough while working the deal for me. The finance Mgr was also great making sure that all my needs and concerns were met.

Very friendly, easy to work with, helpful, excellent cars.

Great all around experience!

The answer things quickly and correctly.

If I could give more than 5 stars I would, they deserve I!

Amazing customer service

Excellent

Dealer replied quickly late in the day but car I was interested in was in process of being purchase following morning when I called to make an appointment.

Shaun Wangen and Kenny Nguyen are the A team. Audi Grapevine as a whole are great communicators and it is clear they take care of their customers in every scenario. If you ever have a concern, bring it up to them and they will do everything they can to make things right and give you the best experience possible. Highly recommend trusting these folks with your business.

Very professional

Good

My experience was fine. I called indicated I was interested in a car and was called back By the agent. Unfortunately the car he been sold so it saves me a trip

I sent them an email telling them that their ad was incorrect. The car was an automatic, not a manual. They followed up offering to ship the car to me and ignored the significant ad issue. What fools.

The sales process was smooth and easy.

Yes they immediately respond back

After showing interest in the SQ5 I was contacted by the dealer. They were very helpful in providing some additional information. We worked out an agreement for our trade, and purchased the vehicle. We travelled from Denver to close the agreement and everything went very smoothly. We would definitely do business with them again.

Very nice dealership

Very responsive

Super follow up.

I almost accepted an offer from Audi Grapevine. At least they made a competitive offer.

The dealer was unable to locate the advertised vehicle. However, I was offered another similar vehicle at the same price and we are trying to make a deal.

Love bed this dealer.

Audi of Grapevine very helpful great environment, no hassle ,and excellent customer service...

The salesman where great, very helpful. I’ll surly use them next time. Even tho I did not get the car I wanted..

Spoke with a Salesman. Set up a time for myself and the wife to make a hour drive to look at the vehicle on Saturday. We make the hour drive and a salesman told us it sold the day before, a simple call would have been nice to save us a wasted drive.

They were great but was not able to go on time. Truck was sold under me.

Top Notch buying experience!!

Poor communication, set up an appointment for a Saturday. As we are on our way to appointment, received an email from Car Gurus that car sold, which happens however I would expect a call from the sales person who set up the appointment letting us know.

I Called and negotiated a price and we verbally agreed on it. I reserved the time that afternoon for the deal signing and pick up of the vehicle and a few hours later they called me and informed me that they had just sold it to a buyer who had just walked in. In my opinion horrible customer service and a complete waste of my time.

Contacted me the next day. Very curtious and helpful.

The shopping experience was not pleasant- we had confirmed the exact vehicle and price over the e-mail and phone but when I arrived the same day for the test drive they said they did not have this car and tried to sell me an other car with identical equipment for almost USD 3000 more. I did get the same car and same equipment from an other Audi dealer.

My salesman (Luis) was very helpful and did a great job.

Professional staff, good selection of the model I was interested in, worked with me on how I wanted to pay for the car being from out of state. Overall good experience.

Even though we ran into issues the total experience was great. My salesman, Daniel, was sure chill and never tried to upsell me. He got me exactly what I asked for. If you go, ask for Daniel and get the car you want for the price you believe in. I buy a lot of cars so when I come upon a great experience I have to rate.

Worth everything and more

They did an excellent job trying to win my business, but I was also working with a dealer closer to my home who offered me the same car at an even lower price than from Grapevine.

Plush, responsive, provided a quality experience and product. Much Thanks!

Kevin was patient with us and helped make the buying experience pleasant.

Robert contacted me very promptly and very helpful but the car had already sold hopefully he'll call me back if there's another one thx ..

great I was contacted right away

Very helpful but too far away for me to visit in person.

Great dealer, I would definitely purchase another vehicle from them in the future. They were helpful before during and after the purchase.

Sales guy (Bill) was very good. Sales manager nickel and dimed me a bit, but overall a good buy experience.

Great experience

very prompt. Salesman called and was very professional. Manager called and also very professional. Called to inform me the car sold and offered to help in any way.

Originally contacted me, I scheduled to come out and see the vehicle, drove out about 40 minutes, the vehicle was sold but the salesperson never contacted to communicate that to me.

Great

responded quickly

Great customer service

Sondra from Grapevine Audi has also been great to work with over the past month.

Great experience! We bought our car from there and made all the process through Internet! Easy to work with ! Thanks Luis!

Dealer had a quick response answered all questions. We did not buy from them but seemed overall good. We are from Austin and did not want to make the drive.

Dealer was very helpful. Car didn't have accessories I need. Very good experience.

Great people!!

The dealership was very courteous and not very pushy. They showed the car, allowed us to test drive it and basically made the case with facts on why we should buy the car from them. They followed up via email and based on my response to them, they acknowledged it.

Dealership was helpful. I didn't buy the car but they were straight forward and honest.

Too pushy. And wouldn't have come to the dealership if hang lied about having 2 S5 sport backs in the particular color an interior I was interested in. Tried to pull the old bait and switch on me on a car they had available which was white. In earlier phone conversations before coming to the dealership I had advised the sales Repr that I wanted a dark grey car or possibly silver In brief I won't shopping with you all ever again and will my bad experience with all my friends

Considering the short time frame the dealership did a great job in that respect. The trade in value and sale price negotiation could have been more customer favored which left me wanting.

I purchased online. The phone experience was good. In general, the car was a represented. For an Audi dealership,the car could have been detailed more thoroughly. Upon arriving to finalize the purchase, the process was slow. I am waiting for tags and registration to arrive. I have not heard from the dealership since purchasing.

Bill, Tony and April were all excellent to work with. Everything went smoothly. We made the deal over the phone. The car was detailed and ready for my inspection and test drive when I arrived. I made an 8 hour trip to buy it. It was worth it.

Spoke to Chris over the phone, who was very nice and accommodating and I said I would hopefully be in that day. We ended up going very late and he had already left when I called to say we were on our way, but he said he would call and have another sales person help us. We dealt with John Paul who we couldn't have been happier with and made the purchase. He was extremely knowledgeable and so personable. We had a great experience.

contacted promptly

The dealership stayed in touch with me and worked with me as we attempted to find agreement in price and vehicle. Although we didn't purchase from DFW Audi, they communicated and worked well with us.

They new i was on the way there from a hour drive and they didn't tell me they sold the car already until i was there. Poor customer service

Worked with a young man by the name of Chris and enjoyed buying an A7 from the group.Picked up the extended warranty and a reasonable price reduction and spoke at length with the sales manager"Bobby" who is extremely knowledgable about ALL kinds of cars...well worth the trip across town>

Very professional, straight forward to deal with no smoke and mirrors.

Fantastic! Drove three hours to look and drive this truck. We worked on the numbers and once we were both happy we shook hands and the deal was done! They knew I was pressed for time and worked admirably to get everything in order. Thank you so much bill, Tony and mo!

This dealership contacted me immediately when I first started researching for a specific vehicle via the internet. After a week, I contacted them again to see how much they would work with us before us making a 3+ hour drive to the dealership. Our internet sales person, Alex, worked with my husband over the phone, and they came to an acceptable agreement. We made the drive and met with another salesman, Shaun. The sale was completed. Both Alex and Shaun were outstanding, very friendly and courteous. They both walked us out to see us on our way, even though our departure was after closing hours. Shaun even told me to call or text him when we got home, to let him know we made the drive safely. I didn't though because it was about one AM when we got home--- So Shaun if you're seeing this, we did get home safe and we are loving our new SUV! Thank you guys for everything. 5+ stars definitely!

Hard to get ahold of a salesman. I had to be put through to several deferent people only to be told the price that they had listed on CarGurus was wrong. It ended up being about $4000 more with the dealership. They said they'd call me back in 15 minutes and didn't call me for two hours, which I missed because I was at work then. When I called back the next day they never answered or contacted me ever again. We just bought a 2015 Chrysler 200 and we love it. Never going to deal with this dealership again.

Excellent service

wouldn't move off price very much.

Stated the car was in high demand but did send a couple pics that I requested. Acted as the car had been sold in the first day and wasn't ready to waste time with out of state buyers! Good luck!

Awesome experience!

Easy process !

Told me my offer was too low but kept emailing me that I had not responded. Bought a better priced car from a different dealership and it was sent there for service. Told me they didn't even have the car.

Fair price on used Audi

Dealership was excellent. I went to go look at it, test drove it, and walked out with the vehicle

The salesman, Neal, very attentive. Addressed all issues.

good

They called, did not have what I was looking for.

Dealer answered to tell me car was sold, and offered alternatives.

Prompt response, and very good at keeping in touch, answering questions. I did not purchase a car, but the dealer was great.

Benjamin Partleton ~ best sales ever!!!In the past, my husband and I have always done business with a different dealership and got what I thought was good customer service until compared to yours. When it came time to purchase a new vehicle I proceeded to do some research and pick the “best” car for me. Audi was our first stop. Benjamin met us with a smile and was extremely patient when I asked the ton of questions that I had. And, didn’t even complain about my test driving the vehicle and again the barrage of questions. So, my husband was ready to purchase on the spot, but, I wanted to be sure so we went on to drive a few other vehicles. Benjamin was very understanding and even encouraged me to drive the others and said we would be back…. And he was right. So after being basically ignored at BMW and disappointed in the Infiniti vehicles, we headed back to purchase my favorite car I have ever owned. We were in a rush to get back to Abilene that evening for kid stuff and again Benjamin went completely out of his way. His customer service is exceptional but we were again surprised at every person at the dealership had such great customer service. We were always greeted and offered a drink. During the check out process we purchased the tinting option. And, there were a couple of dings on the car that you were going to touch up. This probably would normally such an ordeal but we are 150+ miles away. Benjamin kept in contact with me to schedule the tint and the paint touch up. We finally worked it out of when we could be there and scheduled it. Benjamin assured me we would have a loaner and could just spend our day in the metroplex. He asked us to have the vehicle at the dealership by 8:30 on Saturday morning. On Thursday he called me and asked if it would be a problem to have it there by 7:30 instead. We were not planning on coming until Saturday morning, but decided to come on down Friday night. I told Benjamin we would get it there Saturday morning. So, this is where I was blown away. Benjamin said, let me just come by the hotel and bring you a loaner on Friday night and take your vehicle so that we would not have to get up and around early. And, true to his word, he met us in downtown Fort Worth with a loaner. Now, I know he was already off work and should have been home with his family. But, not only did he bring us a car but also answered some questions that I had about operations of the car. When we picked up our car that afternoon he again asked if there was anything he could do or questions that we had. I expected good customer service when he was trying to sell me something, but, anticipated it to end there. Wow, was I wrong. You have made a lifetime customer of us. I just wanted you to know what exceptional customer service we received and that we think Benjamin is FANTASTIC!

Great service, will definitely buy my next car there

Dealership responded quickly. Very poor salesman given my account. Lack of returned phone calls, did not answer questions well. Disappointed in dealership.

fair, the car I was interested in was sold yet it was posted for sale for the next 3 weeks.

Responded right away!

Very good response and helpful.

Were not able or willing to provide all of the information requested. Based on that unable to make a purchase decision.

Very professional.