Audi Brooklyn

Tyler and Sam the receptionist, the lady in the fiance department were great. In fact everyone I came in contact with in the dealership was helpful and attentive. The best dealership I have ever been to. This is my second time there . I will recommend this dealership to any and everyone.

Quick to reply nice people just didn’t want to negotiate was firm on price

Although I like the vehicle I saw, I opted not to drive 115 miles to go see it at dealership because the price was out of my budget range. Spoke to some of the Sales reps who were cordial/ professional but it’s unfortunate the price of the vehicle did not have any flexibility. Would be great if price can be a little flexible.

It’s a gimmicks they don’t have the car they advertised. They want to sell you another car. Stay away from Audi of brooklin.

This dealer advertised a lower price online, but when I arrived the actual price was much higher. Classic bait-and-switch. Wasted my time and very disappointing.

Diana answered all my questions and followed up promptly

Bad dealer, do not go there! I saw two cars online at car gurus .com from this dealer. I confirmed they had the cars before driving 4.5 hours (one way) to the showroom, from upstate through the NYC traffic on a rainy day. I did that because I was promised a 'VIP appointment with the sales manager, Ali Mohammed' by Michelle. When I arrived and was looking around in the showroom , a guy yelled from about 50 feet away and directed me to see a lower-level sales guy. I assumed he was Ali because he didn't bother to introduce himself. After I sat down, the sales guy told me that one of the cars had been sold and the other one was being prepped. He would be able to show me that car in 30 minutes. I waited over an hour. He came back and told me that they could not find the car in the shop. So much for the 'VIP' service. I remember a quote that goes like this, "wasting other people's time is murder, wasting your own time is suicide". They just wasted more than 10 hours of my life.

Well. This is a tough call. The dealer (Michelle) quickly responded to setup a test drive. She was polite and friendly. I detailed I didn’t need a test drive but needed to know my trades value. She passed my info off to a salesman. He quickly appaisef my car at $56,000 and said the car, listed at $60,995, would cost me $8000 plus taxes and tags. I inquired if new math was being used. He said that the listed price was actually $2,000 and the price shown on CarGurus reflected a $2,000 down payment. This is NOT shown. I then said well $62,900 less $56 trade still isn’t $8000 and this all seemed shady as could be. the convo ended. The next day Michelle called to follow up on things. Again she was quite polite and professional. I explained what happened and she said it seemed off and would chat with her manager and call me back. Michelle gets 5 stars. The dealer 0 stars. She never called back. The price of the car dropped $1000 the next day . My overall rating is 2

They reached out to me immediately, and were very accomadating. Although, I didn't buy a car from there facility, because I found another car that was closer to my residence, I would still recommend them, just from my overall experience with their hospitality.

They lied to me, at first they told me that there was a car for sale, and when I arrived at the store they told me that the car had been purchased by someone else the day before

Replied fast. And they were kind.

Prompt communication very helpful all the way even though i didn’t purchase car from them.

Deceptive Business practices. We made an appointment to look at a vehicle. It was not on that lot when we got there. Next they said it was under contract but we could make an offer on it. And THEN, they raised the price by $4k. These people are crooks!!!

Very nice people. I did not go to the dealer because they were too far away.

The team of Mark and Diane are the real deal! Mark was thorough, responsive and very patient in addressing all of our concerns To make it the best dealership experience we've had . We'll be back!

The best, especially working with Diana Sokolova. Highly recommend her!