Atlantic Coast Honda

All around awesome.

Great people and great deals !

I bought this car out of state. The process was awesome! They kept in great contact with me throughout the entire process. Rich my salesman and Daniel the finance manager were top notch! Highly recommend!

Great customer service

Sales Representative Richard Conrady was quick to respond to my inquiry. His communication with me was courteous and professional, providing everything I needed to know about the vehicle. I chose to make my purchase closer to home, but would definitely seek out Duval Honda for future purchases and recommend both the dealer and Mr. Conrady.

Good in the response. Not too much pressure to buy. Negotiable with price. Slacking in the delivery of the purchased vehicle. Dropped the ball on some items w/veh. Inspect it again before purchase and DON’T close the deal at night. We were in a rush to get home after work and neglected final inspect of veh. Wouldn’t have been a deal breaker but disappointed nonetheless as it shows a lack of attention to detail. Caused me decide to not return my other car, Honda Crosstour, to the service dept for some much needed work.

Nice salesperson!

No pressure salesman. Good listener

they contacted very quickly.

This was probably the easiest transaction I've done regarding car sales. I thought because I came from out of state there would be some hic ups. The team sent David to pick me up from the airport and the paper work went as smooth as the test drive! Then I proceeded to drive the car over 1700 miles back home and the car was in great running condition they did not try and hide or cover up any issues the car may have had. I recommend these guys!

Don’t want to talk about it. Even though the dealers were great

Was told truck was available. Made arrangements to see and likely buy truck next day. Called the morning of and was told again truck was available and ready to go. Made a 45minute trip to dealership. When I arrived was told by sales person that the truck had issues and was being pulled from sale. Then the sales person tried to sell me other cars, even though I was in the market for a truck. They did not pull the car gurus listing , but instead posted new pictures of the truck. I called for an explanation Was given some run around excuses and listing was pulled next day. Would not deal with these people again, Listing a truck before inspecting it is not the way to do business.

Cordial, respectful and prompt.

Vehicle was misrepresented. I drove 160 miles each way to see the car only to discover Damage to passenger front indicating an accident which was not disclosed. Vehicle also had a serious clunk when put in drive or reverse. Honest answers would have saved me a day trip.

I bought the CRV, after driving it for less than a day it seemed like it was shifting rough. On the second day the air conditioning stopped working. I just spent $1200 on getting the AC repaired a week after buying the car and the transmission issue still hasn’t been fixed. I would think a reputable dealer would have a better grip on their cars. I understand “as is” but this is ridiculous.

Amazing the best dealer I have ever been to and the Customer service is beyond excellent

The best!

Purchased a vehicle from this dealership they have a no haggle policy which made the sale go easier because there was no pressure

Quick response

Everyone we spoke with at Duval Honda was extremely friendly & helpful! The dealership was clean & they are pretty accommodating with Covid safety in mind. My boyfriend & I originally went to look at a gently used 19 Honda Civic LX but ended up leaving in a brand new 20 Civic Sport that was still within my payment range! I love my new car & I can’t thank them enough for what was probably the best sales experience I’ve ever had at a car dealership.

Very experienced, helpful

Pretty good customer service

Good communication

Communication 5 out of 5 Listing Accuracy 5 out of 5 On-Site Experience 5 out of 5 Customer Service 5 out of 5 My only negative comment is that when the financial paperwork was being drawn up for the final sale, they tried to hard sell the "extended coverages" that I had already made clear I wasn't interested in. Other than that small observation I was extremely pleased with the experience. Would highly recommend them.

Excellent customer service from Drew. The car that we scheduled a test drive for was prepped and ready to go. The car itself was excellent though we did not buy it.

They ask me a few questions then left me hanging. Never got a response back. Ended up purchasing a car from Coggin Honda.

Made an agreement to purchase the car, then when I drove all the way to the dealer it had been sold.

I would buy from them again!

Excellent customer service. Unfortunately, I was too late, this vehicle had already sold. I would certainly use this website and dealership again should I find another vehicle there. My search continues.... AJ

Responded & reached out to me.

Contacted me immediately very good guy

Great

The dealership was very helpful. We didn’t end up with the car, but they were still very kind!

Very pleasant sales staff really helpful not annoying and aggravating like most car dealerships I would recommend them to anybody

Duval Honda was such a great dealership. They made me feel very comfortable and there was no pressure. I bought the car and I love it!!! It was the best dealership experience I have ever had!

Rachel was very helpful and friendly.

Pretty responsive but nothing special

Great

This was one of the best car buying experiences I have had top to bottom.

They responded within 5 minutes. After the phone call I had a quote within a few minutes. Price was comparable. We just decided to buy local.

Worked hard bought a car from different dealer

Pleasant, but seemingly unsure of himself or the vehicle we were test driving. Broken backup camera & he suggested we go get it fixed on our own time after we buy the car....

Had a great experience they treated me great the salesman and salesmanager talk to and give the best price I will be returning soon

Yes, he sent more pictures, but it wasn't what I was looking for.

They sent an auto reply that they would have someone contact me within a couple of days. Never happened.

They were awesome i ended up actually purchasing this vehicle!!

Tried the used car salesman shuffle on me , I walked out!

They were great but the car was already sold.

They contacted me quickly.

That had the expedition on the website for a 8 days after the vehicle was sold still. Contacted them twice thinking the deal didn't go through but it was sold.

I purchased from Duval Honda before and both times it's been professional,the guys there were/are great,worked with me for buying, nothing but good from them.

They responded but I called them first and purchased the vehicle. Van (sales) was great although the description of the car saying navigation included was incorrect on the website (not his fault) and I didn't notice until looking at the certified checklist. I already have another car and had a checklist of what I wanted in this car. I didn't appreciate the sales manager kind of downplaying navigation.....I don't care that I have a phone, It's all about what I want!! All in all everyone was friendly and I was an easy sell because I was tired of looking for a car. Was seeking used, low mileage, reliable, and found it!

Great dealership, quick response, is great to work with. Will definitely keep this dealership on my top of the list go to places for being great to work with.

Quick response and emails.

Almost bought from this dealer, but found one closer to me home..Great internet team and in-store team

Friendly, no pressure salesman, Van Jones is total class. Even though we couldn't come to an agreement on price, experience was largely positive. Van Jones is all about customer service. Responded timely and courteously at every point in the process.

I bought my GMC Terrain from them. They are great. Excellent customer service they made buying a vehicle a very easy experience. Ask for William you won't be disappointed.

Responded via email and text. Salesman was very attentive, but we never agreed on a price.

Awesome

Jerked me around and lied about car being sold

Great people to work with and an excellent price as well.

They contacted me in a reasonable time and set up a reasonable time to look at the vehicle. However, this dealer.... 1. Would not negotiate prices what so ever. Its their policy and I think they should state that prior to the long drive to see the vehicle. The price you see is their lowest price so dont expect them to budge even a dollar. 2. The salesman was terrible. I made an appointment and he had several days to familiarize himself with the vehicle but he didnt. I had to wait 30 minutes for him to find the key for the thing! On the test drive I kept asking questions on whats this whats that how does this work what was the previous info on it. Any wrecks. Just normal questions and he couldnt answer a single one. Instead he said the information is in the owners manual. Well duh its in there but I dont have time to sit and read it and then test drive it. Thats his job. Hes been in the business for many years and he should know cars. He didnt even know what type of engine was in it. V-6 or V-8. Poor salesmanship if you ask me. 3. I was very interested in the vehicle but there were some major scratches and a terrible cover up paint job i wanted fixed before I would buy it. I didnt hear from them for four days in regards to the status of the paint job they said they would do. In that four days the only time they called me was to flood my phone and email (four a day each) they wanted me to rate my purchase and the dealer. How can I rate when I didnt even purchase anything. Not to mention they never personally called me to see inform me of the status of the vehicle. Each email and phone call I received I told them I didnt buy anything and i am waiting to hear back on how long it will take to paint it. None of those messages were answered. I even emailed the salesman but nothing. Now after I emailed and said that I would be holding off on purchasing because I didnt care for how the dealership does business and i wanted to think about it more. Now they call me a couple times a week telling me my vehicle is ready wanting to know when I am picking it up. Once again, its not mine and Ive already told them I am not buying it just yet. I am in sales and the Head of Marketing for a couple companies and there is no way that I would do business like that.

Responded quickly

Super nice salesman. But it seems it is dealership policy not to adjust the price

After expressing interest in the car, (Sunday) Received a reply on Monday a.m. Called in the afternoon & was told that it was sold earlier in the day.

Responsive, but was told many different things by many different employees.

excellent !

Went to look at car I saw on Internet, not the car that was in the picture, I felt deceived.

Salesmen sold the Mercedes sports utility...$6,995 which we were trying to get him to meet us half way on the price...$5,995(which he said that he couldn't do) sold to another buyer for much less..$3,995 and just to think this dealership is advertising no games.

Responded immediately with several call back.

We love their service to us

I was surprised by the variety of cars they had on their lot. Nice people. Reminded of Carmax with their sales philosophy.

The 3 cars that Duval Honda is listing on CarGurus are not available for sale...they have been sold to the service dept. Sadly, the salesman started out telling me that because of their price markdowns, the cars were flying off the lot. It wasn't until I located the cars on the lot...and accused them of bait and switch...that he explained that the cars had been sold to the service dept. Still sounds fishy to me.

Car is in bad shape.

This dealership did not deliver as promised. They have a central answering service that does not have access to accurate and up to date information about their stock nor is she able to promptly transfer calls to service people with correct imformation. After driving 40 miles with our infirm 98 year old mother in the car, the car we wanted to see was not available and the salesman we spoke to couldn't even find it in their inventory. He showed us another car. We did not buy it and left to visit Mike Shad, a Nissan dealership down the road, where we were expected and treated to excellent service. The Honda dealership on Atlantic Boulevard is where we finally leased a car at a fantastic price. We urge customers to go to the Honda dealership on the other side of town if they want first rate service. I have to say that Honda sells a terrific product and Ido not think what happened to us is typical of most Honda dealerships and perhaps not even this one. Whe the dispatcher emailed us to ask,how the service was, I told her but she did not evesooner an apology so overall this was a poor experience for us.

Didn't answer questions, felt as if they wer old time car sales people

Darin was knowledgable, understanding of my needs, friendly, and really tried to help out. I went with another dealer who was willing and able to really consider a reasonable price for same car slightly more miles.