Arrowhead Honda

I’ll add my one star review to all the others. Dealer wouldn’t let me have a pre-purchase inspection done at a nearby bmw/mini shop at my cost. They have one way they do business it appears, they write purchase agreements and you need to rely on their “100” point inspection.

Horrible customer service. Worked with salesman Anthony over the phone and through text messages. I continued to have to follow up with him due to the lack of returned calls. The last conversation we had over the phone was regarding what the dealership’s price of the vehicle was, as I had received a price from another dealership for the same make/model and against my better judgement I wanted to give Arrowhead, and Anthony an opportunity to earn my business. He said he needed to “check with his manager” and would give me a call back. I stressed the importance of hearing back from him as soon as possible. He never returned my call. Needless to say the vehicle was purchased at another dealership. Very unprofessional and unappreciated waste of time. Shop somewhere else.

Received a quick response.

I don’t live anywhere near Arizona, but the salespeople have been very attentive. Thanks.

Very good

Good Salesman listened, just didn't have right car

Initially they never answered any of my questions. Just said come in and we will discuss. I sent them what I wanted and they refused my offer.

Great family here

Got back to me right away -

good experience.

They responded quickly and politely, but the car had been sold. It continued to be advertised for quite a long time after they said they had sold it. :(

Dealer responded promptly. Ultimately, we bought a different Prius from that dealer. The one we were initially interested in, we felt, was not accurately depicted in add (add MUCH better than reality) Dealer was just okay. WAY too much haggling and complete disconnect between sales mgr and finance. So many other dealers in this game. We will likely go elsewhere next time we purchase a car

It was the worst car buying experience I have ever had. They lie to get the deal done as fast as they can and unfortunately I fell victim to their lies. I called the dealership to tell them I was unhappy and didn’t want the car and they told me there was nothing I could do. The manger offered me free oil changes and a dash mat but said he had to talk to the other manager to see if it could be done and he would call me back. He never called back so I called him and he was gone for the day. I called the next day and was out for two days. I then called the salesman and he didn’t know I called so I waited for the manger to call me back but he didn’t. I called him again and left a message. He didn’t return my call. I will never recommend this dealership and will make sure to tell people to beware of their lies and tricks.

I tried to buy a car but ended up waiting so long for the final paperwork, I finally left. Then the sales manager called and was rude. He Tried to tell me if I didn’t come back that night then he wouldn’t sell the car for the agreed price. I didn’t go back. They called for a week. Finally another sales manager called and apologized, promised to throw in accessory mats. The salesman Michael was very nice and helpful and I felt the deserved the sale, so I went back. Unfortunately it has been a debacle. Difficulty getting the accurate interest rate with the dealer as they wanted to charge 2 points higher, so now because they refuse to match it, now I have to refi it to get the correct rate. Upon delivery I noted two door scratches/dings and no mats. It’s back at the dealer now, we’ll see how that goes. I have bought several cars over the years and never had a problem before...maybe it’s the difference between buying from a Toyota dealer vs. a Honda dealer?

The dealer said this car was for sale and as my family took work off to buy this car they already sold it earlier that day. Graham and all of these salesmen are scumbags who waste your time and never want to help you

superb

Great experience with Walter bit could not get payment where I could pay. They did come close though.

We requested phone call if car sold, when we arrived to see car it was already sold and salesman said he did t know we requested phone call because others answer his email.

Dealership responded quickly and answered all my questions.

Everyone at dealership we came in contact with was easy to work with.. very responsive to our needs. No “haggling” on a Certified vehicle - which we appreciated. We felt we got a really fair deal for our daughter.

Excellent service! Larry was incredibly helpful

Quick response!

True to their word, price as agreed, excellent salesman Christopher Garcia even picked me up from the airport and accompanied me to my selected mechanic, Christian Brothers Automotive, where they confirmed the car was good to go. Very happy.

They didn't answer any of my questions they just tried the old stupid sales tactics and when I didn't fall for it I was told that the car wasn't for me.what they meant is if we can't screw you then look at a different car

Very friendly. Worked with me and went out of their way for me. Highly recommend this dealer to anyone looking for a car.

I was contacted by the online sale manager and asked me about my car search. Bill followed to stay in contact with me by email and by phone.

We had a great experience at Arrowhead Honda buying our Terrain Denali. The internet team did a great job doing the process so smooth. We were in and out and about 3 hours with the car fully washed and detailed. Thank you Brian A. and Steve N.

Prompt, fair, no hassle. 5 stars

Replied quickly.

Internet team at Arrowhead Honda are very professional and polite, helpful. Good communication n eager to please.

I did not buy from Arrowhead but they offer great customer service.

The Arrowhead Honda Team was great, professional, efficient and gave us the deal we asked for on a new Honda EXL Pilot with Navigation. Thanks to the Team Jeff, Summer and Dave, for a pleasant buying experience! Paul and Linda

They were very friendly and helpful. Quick to respond and they did several follow ups. They treat you right.

Bill Kopta and Brian Alexander did a great job helping me secure a Honda Accord Ex-L (V6) that had just the equipment we wanted and did it in a caring fashion that underscores the family spirit that Arrowhead hopes to create. Thanks Bill and Brian!

Kevin Anderson and the finace team were great. Smooth, and quick process.

I had a very nice experience they treated me very well I got a really good price on a great car.

Did not find what we were looking for. Salesman was persistent but not very helpful.

Worked with their Internet sales group; easiest car buying experience ever. Quick, friendly, no pressure.