Arrigo Chrysler Dodge Jeep RAM at Sawgrass

I drove 2 hrs to see an advertised car and they did not honor their advertised price. The car was also advertised as a new 1400 mile car only to see the car with 4,000 on it

Price was too high 23.000 And went up 24.500

Very professional

Very patient with the purchasing process! Still working on A sale I hope i will be in my new car soon.

Outstanding, the salesman was very responsive and the car is absolutely beautiful! We love our new car

Everyone was helpful , I’m glad we went there for our purchase

AVOID! Please to anyone looking at online listings don’t waste your time. Went in today and they decided to have a total cost of $131,000 for a grand wagoneer series III they have listed for “$94k”. On the pricing they even had it for MSRP OF 116k!! for a vehicle that’s MSRP is actually 110k absolute waste of time. I have no idea how they managed to go $30k+ over what they advertised. They are 100% ripping people off save your time and money.

Great communication

I've never seen a dealership try harder not to sell a car. I had to constantly call the guy to ask him for the price of the car and he kept screening my phone calls and texts. He finally answered and told me he had a trade in value but wouldn't tell me what it was. I contacted someone else at the dealership and asked if I can work with someone else. I finally heard from the sales rep who lowballed me on my trade in and then quoted me a price on the car that was $24,000 higher than it was listed on their website as the "sale price". I dodged a bullet not working with this dealer.

They took my credit app. Told me they would call me right back with numbers worked out then flat out lost the car. They call me every day to look at a car that's either sold or they just can't find it

Took a couple days to respond to questions and took even longer to respond to an offer, but they did respond and accepted my offer. Very pleasant to deal with via email, over the phone and the whole purchasing experience was positive. Dealership has a service center, and a sales center attached to a huge parking garage for their inventory. Drove 3 and a half hours to get there Was great dealing with Collin, Melvin and Jefferson. I would recommend this dealership if you are looking a new Jeep, Dodge or Ram.

Great place to shop. They were very courteous and efficient and the car was very well kept. And they followed up the next day.

Yes, responded right away. Communicated through email.

From my experience, Arrigo is not reputable or honest. Pricing is very misleading. The $61,000 advertised truck would end up costing me $76,000 out the door. Of that, $3,660 would be tax. Everything else were add backs, no trade, no financing, dealer fees, blah blah blah. To top it off, the truck was advertised as having had no accidents. Carfax, however, showed moderate damage due to a side swipe. No excuse for lying to the buying public. Be very very careful dealing with this car dealer. Better yet, stay away.

Terrible experience, they don’t keep their word and are terrible at their job. They pulled my credit and approved me and before I got down there they informed me that it was sold a couple a days ago.

I went to see the car for the price of 24,500, and they sold it to me at 25,000 and on top of that we had to increase the amount of the store, which was 2,999 dollars more and with the other expenses the car came out at 30,000 dollars, that is, it is not the price they say initially.

Adam was a great help! He’s the best

Lied about having the same vehicle, wouldn’t stop calling me trying to sell me something else. Low level sales associates here and overly aggressive.

Adam was amazing as was Kyle and Robert in finance. They worked with us to get us into a car at the price we wanted. We will be back to buy our next car!

When I got there they tole me the vehicle was sold. Huge let down

I visited the dealership before getting a call. I was greeted by a salesperson who was friendly, knowledgeable, and attentive. I went to look at one vehicle, the salesperson showed it, and made recommendations for others. I was not interested in the one shown so the salesperson brought another one around for me to consider. Although, I didn't purchase a vehicle from this dealership at this time, I would definately consider them in the future.

What a joke! They are expecting buyers to pay $2,000 in dealer prep fees and $2,000 in "pre-added" protection packages that were not already on the vehicle. How they can claim they treated the seats with fabric protection while the seats are dirty and stained is ridiculous. They over inflate the "value" of a product or service to the point its laughable. A vehicle appraisal in their opinion is a value of $699.00 but it only takes 20 minutes and you can get them at every dealer for free or water repellent AKA RainX on the windshield is a $299.00 value when most local car washes do it for under $5.00. I would never buy a vehicle the group that owns Arrigo.

Yes I was contacted

Amazing experience and great hospitality!!

Ti was a wonderful experience the salesman was very helpful

To pushy and did not get the point I was 200 miles from dealership. Also communications from several different sales people from the same dealership.

Called me back in good time

Professional! Im Getting My Vehicle From You Guys This Month.. Im Currently Working Out of Town...Your Team is Very Professional..

Dealer was great and helped us purchase this vehicle absolutely best experience from car dealer. Will definitely go to purchase next vehicle..

Good

Crazy busy, typical car dealership interaction. Not horrible just the usual experience. Showed up car had a dent. Promised a great value for trade then balked. All in all not worth the time or effort.

Very attentive.

told my wife and I this car was available, drove 100 miles and when we got there they could not locate the keys and finally a sales person called the sales person that was helping us while we were looking at the car, told him that it was sold.

Great communication

Called up the dealership beforehand, they guaranteed us they had the car. We drove 4 hours that same day to test drive and sign the papers and when we got there...no car. They claimed they sold it two weeks ago even though we had a certification and pre-approved financing for that car specifically. The guy on the phone who promised me I could purchase and test drive the car was named Adam, but instead he tried to scam me into purchasing cars above my budget. This dealership WILL try to scam you, don't give them your money.

dealer was very reasonable and helpful, as car buying experiences goes sales and his manager did a great job. Definitely good to work with. Did not buy the vehicle from them but still good experience.

Called to keep me informed

awesome sale agents that work for Arrigo Sawgrass, dealt with Chantelle she was the greats sales person that I ever delt as a car sales person, she knows the jeep inside and out i would send anyone to her.

Did not buy truck larry the salesman very nice and helpful highly recommended

The car was in great condition as expected but the markup by the dealer for the final price was outrageous. You expect the markup to include taxes and fees but in this case, the dealer threw in a lot of extra fees marking it up to 50% of the base price. I felt scammed and this wasted a lot of my time.

Contacted me promptly but suv wasn’t what I was looking for

I was at the dealership for this car. Told them what my numbers were, after the typical back and forth, they wouldn't meet my numbers or anywhere close. I left. After I am already home (20 miles away), the sales guy Jesse, texts me, another offer. Still not where I need to be. Next day he gives me another offer, I accept all via text and tell me the car has been inspected and is getting detailed, I can pick it up after work. Not even one minute later, he tells me the car is sold. DISGUSTING, UNPROFESSIONALS

I was never contacted after submitting that I was interested. I ended up calling to see if they had the vehicle. When I arrived everything was going well, everyone super nice. When it came down to numbers gentleman that attended me wanted to argue and not negotiate on a used vehicle. Car was listed at 26k and they somehow got the price to 37k. There fees are super high and wouldn’t budge on the scam reconditioning fee. When I asked what they did to the car for having a fee close to 3k on a 45k mile car. He said tires, which were the cheapest tires good year makes called Kelly, they don’t even put the good year name on those tires. They just want to take your money.

The dealer was very helpful and responded very quickly with the information and contact

I traveled 45 minutes to get to the dealership to find That the car I was looking at had a flat tire. The agent explained to me that the advertised price is the Internet price and there would be extra charges. I called the next day and asked what would be the maximum I'd be paying for this Car. It took them one week to get back with me to find out that the $34000 car was actually going to cost me $42000. Quite a bait and switch

Great

Great

Responded promptly

Make sure you bring the price quotes online they like to say they have a disclaimer online changed the price when they wrote the contract +3000 beware

After detailed discussions on line with their Online sales, and explaining my budget, and getting reassured that my budget was in line with their price point. I drive there 30 miles for them to tell me that the online sales had no authority make such comment. Sounds to me that they need to get together and get their story right. In the meantime, the vehicle in question has been listed 4k above market value because they think there is a shortage in the market. Brilliant strategy from their sales manager no doubt. Well last I checked, the car is still sitting there 90 days on the lot. Great strategy, he must be a genius. My sales person was very nice and personable but I would not return there ever again.

Sales associates didn’t answer my questions and took me on a FaceTime tour of the vehicle...super awkward. Then the guy tried to sell me a completely different make and model truck. Dealership jacked up the price after I called the first time. Called and made an offer and never got a call back. Called back and they raised the price again. Would not recommend.

Awesome

Great customer service

Good service

Great customer from start to finish. They made the process quick and easy. Beyond happy with my new car!

Felt a bit rushed to purchase the car. But overall great experience and hospitality. Took care of everything there

Very professional.

These guys know how to do it right. My new Jeep was pristine. Service was amazing. Be sure to ask for Will Leite, he’s one of the managers. He’s the man! He’s very personable and great customer service. Everything went quick and smooth. Might have a repeat customer on their hands...

Started out a little rough but the general manager there was VERY responsive and within 3 hours we had a deal in place that I was comfortable with and I did A LOT of shopping around.

STAY AWAY from this dealership. They sold car over 50k as they sad with issues, I drive it home that night and it was fine, next day I start having all kinds of issues from engine, transmission and electronics. 3 days later car didn’t start. Got back to dealer they told me I will have to pay 10k out of my pocket to get my trade in back. I asked them to work with and this rip off and their respond was if I don’t like their deal they will call police, and they did. This is embarrassing that they screw you and don’t care about you at all starting from sales person to the manager. No matter how good deals looks PLEASE STAY AWAY FROM THIS DEALER OTHERWISE YOU WILL REGRET.

This dealer was extremely accommodating and friendly. Our purchase went smoothly and we’re very happy with our new car! Thanks to Edward, Shawn, Carlos and Mr. Williams for helping us to become Arrigo family.

Great customer service very professional staff

Very helpful

Even though I could not make a deal Arrigo was very helpful in giving me options for the near future to purchase a vehicle.

Great they contact me very quickly

They have been very helpful. They are a large organization, and at times it took a while to find the right person to answer questions, but as a whole, they were quite responsive.

The staff was extremely helpful and I would recommend anyone to shop there in the future.

Very nice to talk to just needed info on car.

Great place. Awesome people

Chris is a very pleasant sales person - No pressure

Good

CarGurus search directed me to the exact Tahoe I liked. CarGurus has more cars to choose from than other car sites. Arrigo at Sawgrass was awesome and easy to deal with. Mickey was my salesperson, he was great to deal with as well.

Nice, since we get there until we finish, thank you.

Great

Great communication, but still waiting for them for the final price to close the deal

Made an appointment on Thursday evening via phone to see and test drive a dodge on Friday at 4pm. Friday comes and they say they sold it. Couldn’t of told the second person that someone was scheduled to see it but if they don’t take will give a call. Could’ve had two sales instead of one. I called another dealer to look at a dodge they had, they said they would Hold it for me, went there, they had it as promised, and so I bought My dodge there. Arrigo Seems like the classic bait and switch type of deals.

After I sent my down payment and submitted all my paperwork and spoke with the fiance manager regarding my monthly payments, deal closed expecting to go and pick up my Jeep on 03/07/2020 which was the arrangements, only to get a text late Sunday night from the salesman Raffaele, stating they sold the same Jeep I sent my down payment for days before! BAD BUSINESS MOVE ON THE DEALER SHIP! They will never get my or any associates of business! And I have alot of associates ARRIGOSAWGRASS!

Answered my questions

I was immediately contacted and my salesman, Hector, was excellent! He sent me additional pictures as I was out of state, set up a test drive, and continued with great communication. The listing was accurate and the car was pristine. The staff was very friendly and helpful. Overall, great experience- would recommend this dealer to family and friends.

They contacted me but we couldn’t come to a agreement on the price.

Called dealership made appt to see car. Drove two hours was then told car is in repair shop working on suspension. Can’t see car. I was furious wasted 5 hours of my time. Was told car will be in shop for week they offered me gas money. Are you kidding. They still text me to come by when car is not ready. No way to run a business

Good response

was a very easy purchase in and out in less than 3 hr.

They were very helpful and very accommodating.

Very professional salesmen!

Unfortunately sold it but was in great communication

Talk to a person who claimed they were a sales manager at 8.47am on 8/12/19. I presented an offer for the car in question which in turn the person said they will speak to his boss who never got back to me. I even called at 2.47pm for a response to my offer and not surprisingly the manager was busy and uninterested. This dealership is so unprofessional and I will not ever do business with them. Unacceptable!!!!!

Very nice dealership with plenty of new and used inventory. Unfortunately the car we were interested in was sold a few days prior to us going.

I was contacted by JR and he convinced me to come in even though what I needed as far as trade and finance was a bit difficult. I went in and was greeted by sales person Joseph Gomez. His patience and knowledge and professionalism kept us there and motivated. I highly recommend everyone to ask for him. We were pared up with Finance Manager Ken Williams who after learning what where we needed to be financially helped in every way possible to get us very close to it and also have warranty & Gap. I am extremely happy with my truck and I am extremely happy with the hassle free treatment we received. Thanks guys

Absolutely terrible! Completely lied about having the car I wanted and tried selling me something completely different

Great experience had no hassle and thanks to Max he was a real gentleman

Quick to respond and communicate, willing to come to an agreement. Very kind and understanding.

I worked a deal with the manager Sergio Cueller the used car salesman. We agreed on a price for the vehicle. I waited two days for him to send me a buying contract. He repeadly told me several times he was going to send it to me. He lied and stalled it off then sold the vehicle to someone else.

Good experience, especially my salesman Brian Moore. He was very professional and showed a lot patience with me.

Good

I was promptly contacted via a pre-generated email, then by a second person when I requested more info. I asked a a few questions, the same ones several times but never got a response. They were more interested in setting up a test drive time and date. How am I suppose to gather more info about a truck i was seriously considering if my questions go unanswered? I ended up buying a truck from their top competitor since they took the time to answer my questions BEFORE scheduling a test drive.

Great job

I visited their showroom. I was greeted immediately and shown the exact car I inquired about. The cars on the lot were all very clean & so was the showroom. Unfortunately the car sold the next day.

Still in the negotiation process. At this point it has been a positive experience.

First of all they make you feel at home and they make you feel that you have a very special warmth for them. Randy my salesman gave me a lot of confidence since I arrived and it was very positive, I recommend it.

David Kelley was very responsive, knowledgeable and fair to deal with.

Very responsive

Great Experience, Quick Response

No after sale folow up by dealer as to satisfaction of sale

Salesman responded promptly and gave me information I requested. Though I did not purchase I felt they did a good job and promoted a feeling they would work with me.

Excelent

the van I bought looks great and was very clean and solid, but mechanical wise I cant say that, van started to over heat before I left florida had to keep adding coolant due to the cooling system leaking,i didn't look at any thing under the hood because I bought a 2008 van from a dealership of this status I felt rather safe, and didn't expect to have to do any major repair work to the van before I could drive it .we are a to car family because of jobs and kids , so the insurance goes back on the old van and I have to give up the tag back to florida before I even get it.and I still have a van we can not drive with a major repair bill ,also I have checked with two auto parts stores up here , one is advanced and the other is napa both say not in stock and not in inventory,i thought I could buy a radiator any where for this van, but my experience with the arrigo dealership was great more than I expected they even picked me up at the airport. I would still recommend this dealership because I think they believe in what they sell and the service they provide.

I drove over from Pinellas County and I'm so glad that I did. Everyone was very helpful. I love my car and saved so much money.

website lies about vehicle prices

Was very professional treated us nice was pleased with there service

Did not have vehicle at the location I was told. They didn't seem very interested in assisting. Did not show me any other vehicles. Perhaps more interested in selling New vehicles rather than used cars. Would not go back for anything.

I can't believe the lever of professionalism and service I received. Granted, I know I'm a pretty difficult customer to work with. The entire process from sitting in bed looking at cars on arrigo website, to driving off in my used BMW 2 days later was a BREEZE! And 1,000 miles later, I'm still feeling good about the deal I got from Arrigo and salesperson RAUL.

great!!!!

The car is not longer available

very professionals.i hily recomended

I reached them via internet search. They responded fast. We met, they showed me my options, I test drived two cars and got what I wanted. They were very helpful and provided me a lot of options. This dealer is a powerful one with good staff.

Good sales man Ozzi no big pressure sales tactics