Ancira Patriot Buick GMC

They did contact me. Even sent a live video of the sales person. Very prof, & friendly. I'm still looking for the perfect deal

Easiest purchase ever! Great customer service! And Kalani was amazing!!

Helpful responded fast and when I had concerns about the vehicle they helped me find other vehiclees that fit my needs.

The vehicle I wanted was sold by the time I could visit the dealership. I had my heart set on that vehicle but I looked at some more vehicles. My salesperson was very sweet and accommodating.

Terrible, my sales person James Mills was a complete failure. His sales manager was even worse, Andrew Waters. I was under the impression Mr Mills and i had a deal, but Mr. Waters sold the vehicle to someone else.....my sales guy is All Hat, No Cattle. This is the worst experience I have ever had at a dealership.

Good gave me information

Great Very quick at responding to my inquiries

They were very helpful and pleasant they worked hard at getting me a interest rate but was going to be paying to much fir the car in the long run. I did appreciate how they kept trying to get me in the car. I really wanted the 2018 Avalon. The dealership just wasn't willing to go down in price so I could afford the car note and insurance and still live with my means, as I do have 2 kids in college and a senior in high school. They were great!

Everyone was really nice and helpful. They answered all my questions and the process was fast when purchasing the minivan. Also traded my vehicle and that was an easy process as well. Overall happy customer!

Extremely helpful! Very customer oriented. Extremely satisfied

They responded back within 24 hours

Very helpful!!! Quick process. They took the time to help me get approved

Excellent customer service. The best buying experience I’ve had in a long time

Went above and beyond to help, but didn’t want to negotiate on the price, got me approved but was gonna pay more then my current note. Thanked the sales manager but he blew me off and never responded to my text.

Dealer just want to make a sale. I drove from out of town to buy a vehicle and they didn't have the vehicle cleaned and ready. The car had scratches all around and they offered to biff them out however that should have already been done. The used cars there aren't worth it.

Low key, great to work with

It's been good feedback. They were very prompt in contacting me and providing the information requested.

Ran my credit without my approval. Didn’t sign a credit application. Didn’t give verbal consent . Then running my credit wasn’t a question. I was manipulated by giving my Social as the “account#” to my lien holder.

Very responsive easy to work with

Love the car guys great job

Great response.

Our salesman was very friendly and knowlegable. We will certainly return when we decide to purchase a car.

Great customer service

The dealership was great and took care of our deal quickly. They delivered the truck to us the next day. The sales representative was very helpful and acted in our best interest

Quick response.

Generic auto reply response and then ignored questions. Did not respond to questions regarding smoke free vehicle, mechanical or physical damage.

Wonderful experience❤

Sent the pictures I had requested in a timely manner. Kaila was very helpful.

The online sale woman got back with ASAP. Very nice and informative of the sales.

Dealer did not respond to messages from CarGurus. Had to call the dealership myself. Dealership will not honor trade value. Will give you well below trade-value. Had to reach-out quite a few times for update on numbers when talking about a deal. Car salesman was not very knowledgeable on basic information regarding the vehicle at the dealership.

Fast reply

Made contact by mail and phone

Outstanding every one was nice and very professional.

Very fast response to my request for more pictures! And with follow up contacts.

Very informative and helpful with questions and concerns

They was very helpful kept in touch will go far and beyond to get u approved. Nice selection of vehicles can't wait to get off and stop by come in on the passenger side leave in your own ride

Overall experience was great! Mike and Andrew were easy guys to deal with, no high pressure, not pushing, might go back in and get that red corvette.

No problems haven't went to see them yet just phone calls and email everything is going good at this time

They responded quickly to me. When I went for my scheduled test drive, I was informed the vehicle I was interested in was just sold. I'm not the kind of person who gets upset about that kind of thing because I understand. I'd consider buying from them in the future.

Very helpful!

We drove from McKinney to come look at a vehicle. We had gotten stuck in some traffic and Mike Smith and his colleague stayed pass closing time and let us take time and find the car we wanted! Best dealer to buy from!

i love my truck i purchased

Dealer called first thing next morning

They had responded very quickly and I felt they were honest about there services but another dealer got to me first with a bigger vehicle with very low miles.

Yes they help

Were decent to work with over the phone didnt buy there.

Sales Rep was wonderful but the vehicle I was looking at was sold already.

Patriot Buick GMC has been great throughout my entire car shopping experience. Everyone I encountered was very knowledgeable and professional. They have the best and most reasonable prices.

The team worked hard with me to make a deal. Didn’t but this truck, I instead bought a different truck for a better value. Andrew went above and beyond to ensure the purchase was fair and made the deal happen.

I didn't make it out to look at this car, because it was too far for me. But they were very friendly on the phone.

Prompt response Still helping at this time Very satisfied

Dealer response was great but due to holiday plans we could not get there before it sold. jno

Quickly answered my questions

Simply amazing professionals very happy customer.

Very responsive

Very helpful, and courteous the wait time was rather lengthy. But the salesman was prompt on questions I had after the purchase.

Great

Supposed to have 2 key fobs but was only given 1. Asked for a 2nd one but was told would have to pay for it. Didn’t agree with that. Otherwise, process went very quickly.

Calvin was very helpful & stayed in contact with me. When I made it Patriot he had the vehicle ready for show. I closed on it the next day with a smile.

Not a very good system. Wound up buying a different vehicle from them. Was a good deal and good sale. Now the follow up has been a roller-coaster. I will say that the GM has made an effort to fix any issues.

Easiest purchase

I Saw the car I was interested in and went in the same day, the dealer Steve was helpful, worked with me, even stayed a little late after hours. I won't give it a 5 only because there wasn't a spare tire or key fob. They offered me a random key fob for me to try and program out of my own pocket with a chance that it wouldn't work. But in the end they worked with me to get me one without me paying for it.

They were friendly and help full was a overall good experance would go back again

easy,fast and honest. best f and I dept I have seen

It was great experience through the buying process of Hyundai Santa Fe sports at very competitive price

The only thing that got this dealership a 3 star rating was the finance guy. He was easy to work with and got us through the process quickly. The sales person responded quickly to our original inquiries. Once we wanted direct answers about the vehicle, the emails became generic "can't wait to meet you" responses. The vehicle we purchased had not been cleaned on the inside or under the hood. It was also missing parts which was not disclosed. Overall, a disappointing experience.

Good communications just didnt have the right truck

Poor, not willing to deal, monthly payment would have been the same as my new car, will just wait until I go back home, cars are cheaper.

Great price. Great truck.Great deal

My experience was good, vehicle was already sold.

fine group of people

They responded promptly and were very friendly and helpful.

I was so impressed with the level of service I received. I dealt with Stan and he got me in my price range, I am overly satisfied with my automobile, and had a great experience. If he could make something happen, he did. If he couldn't, he shot it to me straight and I really respected that. Kudos to the whole team at this Patriot!

Nice people

I ALWAYS ask for responses via email because I don't want to spend a lot of time on the phone talking business over a vehicle I haven't seen and so that I can document responses and information to keep everything straight. This dealer couldn't call me fast enough. Ignored my request for email response. Failing to follow a simple request from a form is a good indicator of the experience I should expect were I to have dealt with this Dealership.

Horrible experience. sales man had no idea what was going on (Ivan). showed up on Wednesday to look at a z71 I saw from the road really liked the truck would have bought it that day if they weren't going to close in 10 minutes, Ivan told me to come back Friday instead of Thursday because he was not going to be there, he assured me that the truck would still be there. He never once told me I could put a deposit on the truck to hold it or anything. So I call Friday morning to talk to him about the price and to tell him I was on my way, well that was a lie. come to find out someone put a deposit on the truck "thursday" and the time limit was up at 4 on Friday. He said he call me back at 4, so I said okay and was pretty upset at this point. I asked Ivan how long the deposit is good for and he told "48 hrs" so there was actually a deposit on the truck when I test drove it on Wednesday and when I found that out I was pissed, I wasted all that time on a truck that was basically sold. They ended up selling the truck on Friday to the person who put the deposit on it. They had a really good price on the truck for the condition it was in. I'm not saying it's a bad dealership, but if they had another truck I liked I would not ask for Ivan.

Patriot talked a good game. I explained what I wanted to include price and payment. Every department I spoke to said it would be now problem. This all changed when I got ready to make the hour drive. I asked tons of questions and the answers I got were snide and they were not able to get anywhere close to what I said that I wanted. In fact, the payment was almost doubled. When I told them that I was disappointed in how this was handled, especially since we had been working on it for over a week, they got ugly with me. Their true colors came out. Make sure you have everything set in stone before you head that way.

Horrible!!! Car was advertised for $29.991 with 32,477 miles. I drove over 230 miles to get there and the car had over 40k miles on it. 8000 miles difference is 5 days?? Can you say False advertising?? The car had trash in the trunk and interior floor was dirty. The sales person had the nerve to try and raise the price to $32,000 and then got upset because I offered lower. Horrible experience with Patriot. I wouldn't send any business to the Killeen location.

They had the exact car that I wanted so I made the drive and met with Stan Carr (his real last name). Be sure you know the internet price before you go in; the invoice they presented was for $1K more and I asked them to correct it. It was a great deal and super easy.

They were supposed to reserve car for me. I drove 100mi. they called me 5min before I got there to see if I was coming for the car, just for them to tell me it was sold when I got there...

They advertise a sold car

Rating is only for email and phone communications. We did not actually visit the dealership as we do not live in Killeen.

Nice people. Really happy with my car.

Did not honestly try to work a deal.

Very quick to contact me. The vehicle was as advertised. However, I passed on it.

my experience with Patriot Buick was good, they were a bit slow in responding

Kept in touch with multiple options. Were very helpful and professional. Were willing to drive car to my location to test drive

Good