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Dealer Reviews

Based on 20 reviews
All reviews are verified visits to the dealer. – Learn More
Dec 31, 2025
Very friendly
0 of 1 people found this review helpful.
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20
Dec 3, 2025
Terrible communication. Had to constantly badger them just to get them to respond. While admittedly, I did not travel three states away to inspect the car. Personally, I did ask the dealer if everything on the car worked. To which he responded yes. Imagine my surprise when I received the car and the radio does not work, the navigation does not work, and the windshield washer does not work. I would caution anyone: be wary when you deal with this dealer.
1 of 1 people found this review helpful.
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Ken
Nov 13, 2025
Very nice, but the jeep sold right when I started looking into it.
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Oct 28, 2025
Great experience. Car was exactly as described. Family owned dealership. Very professional. I would definitely buy from them again.
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Oct 21, 2025
They are super informative
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Sep 11, 2025
The sales representative rylee was professional he make viewing the car easy and hassle free. My issue was communication. The sales manger only offer debit/credit/zelle/cash for my down payment of 5400. After taking to my bank they to ask for a wire, however I already used my debit card which there was a 200+ surcharge. The manger told me that he could refund me the money then do a wire. Then he decided to change up and say it was policy that they needed to me to wire my down payment before they refund my money to do a wire. I decided just to eat the charge and move on. There was also also a sales person with a dog that had poop in the lobby my wife notified the young lady at the front desk but no one came to pick it up, which was pretty nasty, although the dealership is modeled beautiful. Please be where of this quick flip dealership and do through research before making a investment in them. Im not trying to bash them, I never write reviews, but I wanted to share my honest exper
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Sep 12, 2025
Response from current dealership:
Thank you for your feedback. We explained how the wire process would work, and you acknowledged understanding it at the time. We're sorry to hear you still felt the need to leave a review. We also apologize for the issue with the puppy in the lobby — that’s not the experience we aim to provide. We’re always working to improve and appreciate your input.
Sep 8, 2025
Everyone was really nice but unfortunately the car was not as advertised on CarGurus. They worked well with me over the phone with negotiating and what not. I told them I had a 4 1/2 hour drive and wanted to be able to come in, sign paperwork, and start my drive back home. When I arrived the car looked great. I thought it was well worth the price we negotiated and the drive. However things were not great.. I never asked for undercarriage photos before coming to pick up the car because I assumed everything was good. Big mistake. I will never assume that again. Before we went in to start paperwork I decided to take a peak and found the frame rusted out. They acted like they had no idea. They tried to play it off like it was just surface rust. It was NOT. I write this review purely for people to make sure they inspect the cars fully before buying and if you’re like me and driving in to make the purchase pleas ask for pictures of the undercarriage or any other areas that aren’t pictured
3 of 3 people found this review helpful.
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Sep 9, 2025
Response from current dealership:
Thank you for your feedback, and we’re sorry to hear about your experience. We always strive to be upfront and transparent with our customers. If there was any misunderstanding, we truly apologize. We encourage all buyers to inspect the vehicle thoroughly, and we’re happy to provide additional photos or details on request. Your satisfaction is important to us, and we’ll continue working to ensure a better experience for all our customers.
Richard
Aug 27, 2025
Absolute concierge service from the beginning to the end. The car was exactly as they described it, and there were no issues. Very pleased with my purchase.
2 of 2 people found this review helpful.
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Aug 11, 2025
Great experience with a great new luxury pre-owned dealer! This was our 4th Rover purchased this year and it was by far the best experience to date! I would highly recommend Rico and his team to any or all of my friends and family!
2 of 2 people found this review helpful.
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Jun 3, 2025
Prompt response..still looking..
1 of 2 people found this review helpful.
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May 26, 2025
Rico was very responsive and when I went to view the vehicle it was just as advertised. Alta worked with me every step of the way until I got the vehicle purchased. I will definitely consider purchasing from them again!!
3 of 4 people found this review helpful.
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May 17, 2025
Spoke on phone. Too distant from myhome. Very polite.
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May 7, 2025
Great Customer Service!!
1 of 1 people found this review helpful.
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Mar 12, 2025
People there was very nice, bur car had several codes, engine light came on next day I contacted them and they said they would have someone call me back but no one did until a few days later, I took the car to a mechanic and the problem fix, it was expensive.
9 of 10 people found this review helpful.
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Sep 9, 2025
Response from current dealership:
We apologize for the issues you experienced and the delay in our response. We take inspecting our cars seriously to ensure quality for our customers. Please feel free to reach out to us directly if you have any concerns or need further assistance. Your feedback is important, and we appreciate you bringing this to our attention.
20
rob
Jan 12, 2025
Very on top of my requests very helpful and thoughtful answered my questions was great response
1 of 1 people found this review helpful.
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Lee
Jan 6, 2025
The sales person was straight up with me when I told him what I owe on my vehicle not worth running my credit check i highly appreciate that I highly recommend this dealership to friends and family
1 of 1 people found this review helpful.
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Dec 17, 2024
Very helpful answered all my questions very knowledgeable about the product
1 of 1 people found this review helpful.
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Aug 29, 2024
The guys that I met made u feel welcome and ready to help you
1 of 1 people found this review helpful.
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Aug 12, 2024
They responded back quickly
1 of 1 people found this review helpful.
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Jul 30, 2024
I had to chase them down, which was very unprofessional. They stated that they were sending it to auction and that there were too many electrical issues. I told them I was preapproved, and they didn't listen to me. They tried several other financing options before choosing the one I told them about. Would NEVER recommend this dealer!
6 of 6 people found this review helpful.
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Sep 9, 2025
Response from current dealership:
Thank you for your feedback, and we’re sorry for the frustration you experienced. We understand how important clear communication is, and we apologize for any delays. Regarding the car, we had to return it to maintain our level of quality and ensure it met the standards we promise to our customers. We also regret that your preferred financing wasn’t prioritized and will work to improve that process. Your feedback is valuable to us, and we’ll use it to make necessary improvements.
Feb 21, 2024
Great experience. Was very helpful. Very easy transaction .
1 of 1 people found this review helpful.
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Feb 14, 2024
Communication was great, seemed very responsive. We couldn't come to an agreement, but non the less they deserve a 5 star rating.
1 of 2 people found this review helpful.
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Dec 9, 2023
The dealer contacted me via email and text. Once I responded I received a phone call. The sales person was professional and knowledgeable.
1 of 1 people found this review helpful.
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Oct 27, 2023
Fantastic experience with Alta. Magdiel was super professional and helpful throughout the whole process.
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Chris
Oct 2, 2023
Bought a car, within a week the motor blew up. Was told I had a months warranty from the owner. They kept my car until the last day of my “warranty”. Then told me they would put the motor in but I had to pay for the motor. Waited two weeks while they were looking for new motor. Never happened. I’m out $7,000 and without a car. Thanks Alta auto.
46 of 46 people found this review helpful.
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Deborah
Sep 6, 2023
Great!
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Sep 3, 2023
great experience will try to make an appointment if car is still available
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Jul 17, 2023
Good
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Jun 19, 2023
Great experience with Alta. Facility and showroom are immaculatly clean and organized. Working with Rico was great! Responsive, helpful and honest. Highly recommend Alta Auto Group.
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May 2, 2023
Very easy to work with very helpful.
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Jack
Feb 13, 2023
Good experience
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20
Feb 4, 2023
Were quick to respond and honest
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Jan 28, 2023
The dealership response was prompt and thorough. The sales person followed up on all requests in a very timely manner. I appreciate their effort.
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Jan 20, 2023
I felt the sales rep put very little effort into making a sale he asked me to send pictures of my trade, when I did not I never heard from him again, he needs to understand what working a deal means
9 of 9 people found this review helpful.
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edgar
Nov 29, 2022
They were great
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Nov 1, 2022
The tires were all dry rotted all the way around the vehicles literally will not pass inspection. needs a pilot bearing and clutch you can hear the bearing when engaging disengaging it. also a burning wire smell from all the loose things in the engine bay including the ECU not being bolted up. cracked bezel around shifter and broken kick plate in the driver side. miss aligned panels weather strip broken and damaged undercarriage wheel well plastic liner completely destroyed ect. to top it off I got it with half the gas it takes and as dirty as a car could come on the outside and inside. disgusted bu this dealer. BEWARE OF THE SALEMAN BY THE NAME RICO AND THIS DEALER IN GENERAL FOR POOR SALES PRACTICE THEY WILL TAKE ADVANTAGE OF YOU.
24 of 25 people found this review helpful.
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David
Sep 18, 2022
Isaiah was very helpful, very responsive always followed up and did everything possible to try to make a deal work
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Sep 17, 2022
Associate that contacted me had no knowledge of vehicle questions I had asked and had to take notes on all my questions. Then I had to call them back to get my answers, mainly because his colleague was selling truck while I was prepping to purchase it. Rather he just told me up front they already had someone working a deal on it instead of wasting my time.
10 of 10 people found this review helpful.
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Kayla
Sep 4, 2022
We purchased this vehicle and had it shipped to our house. While the communication throughout the process was good, it was of course all lies. We now have a 30,000 vehicle that does not have air conditioning, the radio doesn’t work, the car did not have gas in it when it arrived, and the check engine light came on day one! We were told that this vehicle went through extensive inspection! That is alarming. We did reach out with these concerns, and did not receive any communication back.
39 of 39 people found this review helpful.
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Marlon
Aug 8, 2022
Very friendly staff. Jennifer was very professional and friendly.
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Aug 4, 2022
Great
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Jun 16, 2022
Fast and courteous service
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5
TJ
Apr 13, 2022
Alta Team was very helpful and professional I just wish they would follow-up a little better via email or text.
2 of 2 people found this review helpful.
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Feb 26, 2022
My fiancé and I had the best car buying experience we’ve ever had here. From the moment we entered the door we were greeted with great and honest customer service, shout out to Chuck and Abner for helping us out!
2 of 2 people found this review helpful.
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Feb 18, 2022
Drove four hours to purchase 2016 BMX X4. They matched a better price. Salesmen Dallas and Justin were very upfront and personable. Hope the car performs as well as the dealership. If so, I will be buying more cars from AAG.
2 of 2 people found this review helpful.
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Feb 5, 2022
They were Very motivated in helping me even wen they thought i had changed my mind bout buying from them there focus remained on how they could have made the experience of buying from them better instead of how they could still make the sell ...
1 of 1 people found this review helpful.
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Jan 27, 2022
Good
2 of 4 people found this review helpful.
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Jan 23, 2022
I purchased this vehicle, they were Great Alta Auto Group is the place to go! I’ll be back soon!
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Dec 25, 2021
Speedy response time and exceptional customer service. Ask for Dallas. Didn't get the car that I wanted but still had a great experience here.
1 of 1 people found this review helpful.
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Dec 15, 2021
Great service. Had everything cleaned and ready for me to look at. Very clean dealership.
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Oct 6, 2021
Great great experience Mr.Dallas was down to earth very family type atmosphere. They had me in and out with no pressure love it.
2 of 2 people found this review helpful.
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Oct 3, 2021
Was not able to do as website stated and couldn't get me financed. However did manage to put a few hard inquiries on my credit report but I guess that's the process. Wish it have worked out because emails were responded to quickly and had the "EXACT" car I was searching for so had high hopes. Thank you for trying I guess.
4 of 5 people found this review helpful.
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Sep 28, 2021
Responsive dealership. knowledgeable about his cars.
2 of 3 people found this review helpful.
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Ray
Sep 23, 2021
Nice showroom cool staff called in worked a deal, and it was painless the way car buying should be.
1 of 1 people found this review helpful.
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May 18, 2021
Sales person ( Steve ) was very helpful and answered all of our questions and sent extra pictures that we asked for. He was very pleasant and stayed in touch. Very good experience for us..........
2 of 3 people found this review helpful.
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Tucker
Apr 23, 2021
Steve provided me with a great experience at Alta. I purchased a 2016 BMW M235i from Alta, and it is a beautiful car. Well kept and maintained, I have had it for almost a month now. My usual mechanic was fawning over it! Car runs and sounds amazing. Steve bent over backwards to make sure I had somebody to be in touch with throughout the process. Highly recommend!
4 of 4 people found this review helpful.
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Douglas
Apr 3, 2021
Outstanding dealership we reviewed the car online they took us on a live feed of everything on the car we purchased a car and they delivered it over 100 miles to our house great experience easy to work with
4 of 4 people found this review helpful.
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Will
Apr 1, 2021
The dealership made it easy - very little hassle and very friendly. They answered all of our questions quickly and professionally.
0 of 1 people found this review helpful.
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Mar 23, 2021
Chuck told me they still had 370Z and it was fine I came on Saturday to test drive the car so drove 1 hour 45mins on Saturday to dealership. Talked to chuck again he said they sold it last night. He could have call and told me they sold the car. He’s terrible. Thank you Danilo
21 of 23 people found this review helpful.
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Mar 4, 2021
If I could give them half of a star I would...was promised a return call back and was blown off instead...
14 of 16 people found this review helpful.
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Feb 2, 2021
They gave me the info I was looking for quickly. Thanks!
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Jan 16, 2021
Nice dealership, salespeople are not pushy, but very attentive and friendly. Showroom is great.
1 of 1 people found this review helpful.
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Dec 21, 2020
Deal was very responsive and helpful with getting us the car we wanted, everyone was incredibly friendly and passionate about their business
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Rouse
Dec 17, 2020
Good service
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Dec 16, 2020
Very good dealership.
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Dec 7, 2020
great value, delivered, no hassle. just a positive experience
2 of 2 people found this review helpful.
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Nov 24, 2020
Great service, they stayed in contact, and worked with me through the whole process. Would highly recommend, if looking for a new vehicle.
1 of 1 people found this review helpful.
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Poppee
Sep 12, 2020
Steve, sounds like a good guy. Made a temporary apt. for Monday , if car still available. Nice inventory.May upgrade to 5stars , if Car is Super Right.
1 of 3 people found this review helpful.
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