All Star Ford Prairieville

They were freindly and made me a descent deal

Great!

The sales rep Ron Smith was very helpful

Fast friendly

Ask for Lionell. So friendly and patient.

I had a pleasant buying experience with All Star Ford Lincoln. I first contacted them through CarGurus and they responded quickly, politely, and efficiently. I live about an hour away from the dealership so I didn't want to fool around. Everyone I encountered at the dealership seemed to know what they were doing and they treated me well. I love my new (to me, anyway) Toyota Venza. I tip my hat to both CarGurus and All Star Ford Lincoln for helping me find my new ride.

Staff was great...overall I had a good experience..

Dealer timely contacted me about vehicle to schedule a test drive. Sold before I could visit dealership. Was on my way to look at another vehicle on lot when the salesman called to say that vehicle was sold.

Expressed interest in the SHO, talked with dealer and let them know that it would be a couple of weeks before I could get to the dealership, emailed copy of title for trade in and ran a credit check which was good. I took a hard hit to my credit rating only to have the car sold before I could get there. For anyone wondering, that's the equivalent of about $50 a month added to your car payment if you have your credit run again at another dealership for another car.

good response

Very prompt and helpful, but didn’t have what I was looking for.

Very helpful, the information was accurate about the truck. The sales councilor was very professional and nice

The person I spoke to over the phone gave me a trade-in range on my car of $13500-$15500, depending on the condition which was close to excellent in my opinion. When I went to dealership, their final offer on my car was $13009. Their excuse was that the truck they were offering was reduced so much they could not give me any more for my trade. This sounds like car dealer rhetoric to me. They also used NADA to show the value of their truck but used KBB when they showed me how much mine was worth. To me, this is deception.

They helped me every step of the way to get the car I wanted!

5 Star Dealer! All Star had the EXACT truck this Texas girl couldn't find at home! Low miles, low price, extremely helpful and friendly staff were the icing on my truck shopping experience with them! Shop here first!!!

They were great

Bought a truck from them. I was helped by Dallas and Daniel. They went out of their way to make my purchase experience exceptional. This was the easiest car buying experience I’ve ever had. Thank you

Very responsive

Not a good one was on the phone going to drive 3 hours to get vehicle just about the time I was leaving they told me the truck had sold come to find out sold 3 days later not good business.

Very professional staff. Coach was my salesman and kept me informed every step of the process.

Quick response time and Don was EXTREMELY helpful!

The salesman I met with was great...very professional, low pressure, I would absolutely go here again. I didn't care for the truck but that was no fault of the dealership, just personal preferences.

outstanding people

Big O is the man! Quick/great deal.

I was told it was available for me to come check it out. A 2 hour drive to dealership found out it had been sold days before. No accident reported on truck but I could see where the bed of truck drivers side in front of rear tire had been bondo and painted.

Very easy to work with

Quick response and informative

Fast response

Friendly staff...tried to overcharge for what they were selling. Typical “sales” mentality...one side of the dealership had no communication with the other. I set up an appointment to look at a vehicle and they had no idea I even showed up... I made a reasonable offer and they all but laughed... Nice but not what I’d call “straight shooters”... in other words, typical car salesmen...

Simplest car buying experience I've ever had. David was a great salesman

This dealership failed in every way. Went there on a Saturday to try & get this car. The dealership didn’t want to work with me at all on the price and told me to have a good weekend. I texted the head of the sales department and never heard back. Now the car is still sitting there with a price drop that is lower then what I had asked for. Don’t waste your time.

Fantastic! Deal was completely negotiated through text message! The experience was second to none at this dealership! Highly recommend!

Excellent experience, I brought this car. Thanks Car Gurus

Drove an hour and a half to see this truck when I got there no oil showed up on a dipstick in the battery was dead. Were supposed to check it out contact me back but never did

Responded Rapidly, however I didn't make appointment. Changed my mind about purchasing an older vehicle

The dealership and Sales Mangement was outstanding. Particularly in the used car division since that is where I made my purchase. Helped answer all my questions and even arranged shipping since I was purchasing for another state.

Vehicle was clearly not as described in the images on the website. Pictures on the site were taken at the time of certification and offering for sale. I was offered a "discount" on the vehicle, from $29,955 to $29,455. The vehicle was priced on their website and the Ford CPO website at $28,855!!!! After the vehicle had pictures taken and its certification the vehicle was used as a loaner and is now riddled with scratches, scuffs, and even minor dents. I asked the salesman before driving 1.5 hours to see the vehicle if it did have any blemishes and he assured me the vehicle was in top notch condition. After talking with the pre-owned manager he offered to fix the a big scratch using a paint pen, which was clearly down to the metal and about three inches long and quite large for the paint pen to tackle in a reasonable manner, the scratch needed to be filled first and painted over. The vehicle was not washed, and not vacuumed, though i had made an appointment previously to see this specific vehicle. Conclusion... all LIES and a major waste of time.

It was an awesome time. Wonderful people.

They responded with-in the time frame. Very nice and friendly. I would recommend them to family and friends.

Responded quickly!

Multiple contacts made with dealer. Internet sales lady was great. Made 3 hour trip to dealer with intentions to buy and was thoroughly insulted by the sales staff. This vehicle indicated prior damage during my inspection; but carfax did not show a "reported" incident. Then we were ridiculously "low balled" on our trade option; after being assured they would use KBB as their guide. My KBB print out showed 3k. They offered $750. (mine had minor scratch damage on front passenger side from a scuff "front end wreck" as shown by carfax) (not like we were trying to hide it!) #dontwasteyourtime (BTW...Bought a brand new one for 1100 more than we were willing to pay for this unit.)

Very nice people!

The saleslady responded but when I emailed back with question she never did answer back. Sent several emails and no response.

Worst experience ever! They made a deal with me even had a trade in value and confirmed at appointment with their sales manager that morning! I drove 4 hours and they told me the car sold the day before! The sales manager Mickie was not even apologetic! Do not go there! Scam scam scam

spoke with dealer for a week ,went and test drove the truck had a agreement that they would take it to a third party for inspections that I would pay for ,and if it checked out I would purchase ,over the week end they decided to sell it at the auction ,went back on there word ,sounds fishy to me ,not the way you would expect a dealership to act, very unprofessional and disappointing.

Quick reply

Sales person knew nothing about vehicle could not answer any concern

Responsed quickly and also added a few more of the same type auto's

excellent experience. Bought truck from them!

Prompt response and follow up trying to help in any way they could.

The sales persons were very professional. We didn't by the car from them but would work with them in the future if the opportunity arise.. thanks ALLSTAR

It amazes me what a dealership will say to get you in, then all of a sudden they all seem to have a severe case of amnesia when it's time to reminisce what was discussed earlier.....same old, same old.

I emailed and even spoke with the internet sales person and was told the vehicle I was interested in was still there and available for sale. We drive there about sixty miles and are told they don't have the car! It was and had been missing and they didn't even know if it was sold or not. The used car manager tells a salesman to deliver the news to us instead of doing so himself. The whole experience was a failure from top to bottom! Never again!!!!!!!!!

called to tell truck was sold the day before, when 15 minutes before my appointment to see it.

Mr. Jones was very helpful.I think if I had negotiated a lil while longer I could have gotten a better deal.However the deal I got wasn't a bad one under my circumstances.