Alfa Romeo of Maple Shade

Very professional

Great to work with... Ed and Rob made the purchase seamless... Thanks Guys

Very informative

Joe was great to deal with!

It was a complete waste of my time. The vehicle was not there when i arrived and they knew that I was coming a distance. I would NEVER recommend this dealer to anyone. I have been in the auto sales field before and was embarrassed for the profession.

Should have walked out after 6 hours of being there when the apr rate and monthly payment that we shook hands on changed when it came time to sign the documents. Felt as if my family's time was not valued at all. Owning the car for 1 week, my family was left stranded for 3 hrs on the side of the road waiting for a tow truck because the car would not start. Contacted the dealership 5 days ago, and I'm still waiting for a response. Horrible business, horrible customer service. Their priority was a sale, not customer satisfaction

Great bunch of people, with great selection of cars. Service oriented and actually listen to what you want. Their fees are upfront and honest, they don't try to hide anything. Would definitely go back again.

Overall good experience. Eventually negotiated a satisfactory price for the car and my trade-off. Keep a close eye on the figures they bring to you, though, as you are in the process.

Good buying experience. Staff is professional and patient. My friend purchased a Chevrolet Impala from here that was advertised on CarGurus. Dontae, our salesperson was extremely informative and helpful with our decision making process. Straight forward with pricing, no hidden fees or changes from what was advertised. Negotiated a fair deal for the Impala and we were satisfied!

They were very attentive and worked with me on price

I actually went for the black 2015 charger, I love my car! And Miguel was the best salesman I’ve ever encountered very easy going and easy to talk to! I’m happy

They were responsive and met my needs very well. They are one of the top three dealerships I visited in the past year.

Very fast response

Nice guys

Good

Dealership was great. I love the truck.

I was contacted by a salesperson at Maple Shade. Some of their emails wound up in my spam box, but the price they quoted me was too high to be of interest anyway. After recontacting the dealer about the Giulia, they claimed the incentive they had had before had "expired" and I explained to them I wouldn't have wanted the car at their price point anyway. I had simply contacted them again to see if they'd be willing to drop the price further. I then received a call from their salesperson who, frankly, left a really bad taste in my mouth. He said if I could find the car I wanted for the price I was talking about (which, I've gotten pretty close SEVERAL times) then I should just go ahead and buy it. Honestly, after the way I was talked to, I don't think I'd buy a car from this dealership if they DID have the price I wanted. Would not recommend. If this is what they treat you like before you buy, I can't imagine what the experience would be like after you made the purchase.

Yes great service ❤️

I went to look at a FIAT and was shown an Olive green one. I liked it and came back on Monday with a check from my Mom to buy the car. They wouldn’t take the check. It was from a very reputable bank. But they wanted a chashiers check of cash but I couldn’t do that. Then they wanted a copy of her license and then they changed their mind and wanted her to fill out paper work. Then the owners left us and came back again and told us their rules need them a cashiers check or cash. Hmmm if you wrote the rules you can change them. And through all of this they were rude and put down the gentleman who gave us the test drive. It was very upsetting. We were there for two hours and I was done. I left and my husband got back the check. They had driven me to tears out of the worst treatment. Another person came out to talk to us after having a cigarette to say he was having a bad day too. And that all of this is just the rules. I cannot believe I was treated this way.

Didn’t inform me that the car sold causing me to take an unnecessary trip to N.J.

The dealer has been in touch and has also been very patient while I shop around. I appreciate that.

Fiat of Maple Shade NJ set an appointment up with me to see the vehicle. The salesman Victor was very friendly, knowledgeable, and patient.

Fiat of Maple Shade responded to my inquiry very quickly. I was able to schedule my appointment within a few days. I even needed to change my time and they were accommodating. As soon as I pulled into the dealership the car I inquired about was waiting for me to test drive. Everyone was welcoming as they all are in most dealerships. I didn't feel out of place walking into Fiat of Maple Shade. Felix who was at the front desk at the time made me feel very comfortable. Victor ( Salesman ) was very helpful and informative. Victor definitely made sure I was able to walk away with exactly what I wanted.

Was very aggressive via email and only wanted to talk price in store. Acted As If i have no idea what a good price for the car was even tho i had listings for very identical cars at a much lower price.

I should have read the other reviews before wasting my time going to this dealer. They have the same vehicle advertised on multiple sites for 27,595 Yet when you get to the dealer they try and play the payment game hiding the cost of the vehicle. Anyone that knows second grade multiplication will realize they are playing games and have no intentions of selling the car for their advertised price. When pressed it was finally revealed that the actual price was 33,995 because "fees" according to the sales manager. As i was leaving i was told by the sales manager , and i quote " if it was 27,595 it would already be in my driveway" . Stay classy.

Non stop emails ....one or two emails are acceptable but the stalking 7-10 emails. I'm glad I put a fake phone number in the form...

contacted me

the salesman who got in touch with me didn't know anything about Alfa Romeos. He told me how well the car I was interested in was selling. A simle Google search of monthly sales of Alfa Romeos is terrible . Also there have been quality problems which the salesman wouldn't admit. There are instances when the car broke down driving from the dealership. I would only buy from this dealership if they had the best price. I would get warranty work done at a different dealership

Very nice...great response time....no time for me to get there yet...

I appreciated a prompt response. Very positive experience.

It was a great experience with customer service. When I arrived at the dealership I received fast service. I purchased the car and my salesman Kristian Ramos was very efficient and considerate. The general manager Felix listened and offered me the best deal he could. Overall, I'm satisfied with my purchase.

Quick response but car shown was not my first choice in options so I responded as such. Hard to rate them since I didn't go through the whole purchasing process.

Wonderful

horrible dealership, overpriced vehicle, non-negotiable "internet special", and ridiculous dealer fees...

Extremely Poor. After the test Drive the dealer raised the price by $5000 from internet/CarGurus Quoted price. It was a total waste of time and money (gas + toll).

I got a lecture about how to negotiate. Was not very happy with the person, since he never identified who he was. I made an offer on line and was told I had no clue about how to buy a car...

Dealership did notify me that the car online is now at $7,000 the window sticker was never updated the price on the window was $8,000 bought car and was very upset that the price was never updated I feel that this was very dishonest

Advertised a $21,995 price, after two hours came back with $23,995. They attempted to jack up price with a "dealer fee." A waste of time dealing with these folks.

I had an excellent experience working with this dealer.

Sat for a hour no one spoke with me so I left

Sales rep was friendly but dealership posted wrong information regarding vehicle.

Quick response good communication. But I bought from another dealer

Great dealer Bought car from another dealer

Terrible experience they did not want to honor the price stated. They tried to up charge the price by $2900. 4 hours in the show room. They tried to explain this price was only a teaser to get you to the dealership. We were ready to play in traffic blind folded than to spend any more time there. Only after getting up to leave did they agree to the price they quoted. Never again at this dealership. Look out for that $595 car wash they charge. So called dealer prep. Avoid unless you like torture.

They called right away when I made contact with them in the app. Give me details about the car I'm interested. I'm going to see it.

Inaccurate vehiclec information listed and provided.

Left us sitting in showroom for a 1/2 hour without telling us the vehicle we were buying just drive off the lot!!

Car I was interested in wasn't available... Sold earlier in the day... Sales person tried very hard to find a car that met my needs.

Would not talk to me unless I was willing to come in to the dealership.

They told me that if I wasn't ready to make a deal they would not even have my car that I was trading in appraised. They had 2 managers speak to me and tell me the same thing, they were totally unprofessional.

Dealer called and was great.

Too many Auto Emails, none of which were about the vehicles I was contacting them about. Very frustrating.

Returned call timely and communicated professionally

Bat & switch Just some words of caution and words of advice do not advertise a car that you don't intend to sell at that price.. I don't know how it works in New York but I can assure you there is inherent risk and problems with that scenario There are other dealers

Returned email response promptly. Made phone call for further assistance.

Extremely upset with this dealership. First they are very aggressive with texting and trying to get you to buy the first visit. They gave a very good deal and did everything to get me to buy that night. After several hours I told them I would think about their deal and come back in the day when I had more time to spend and see other available cars. They promised me they had plenty more used minivans I was interested in and we would talk more about the deal they proposed. I came back (being texted allot in between), and waited quite a time. When they finally got to me they had no other cars in the range or style I wanted., even though they raved about how much they had. When I said let's talk about our deal with the first car they acted like they never gave that price. When they finally admitted to making the deal they told me that was a mistake and they could not honor it. Really! After two days and hours of dealing with their dealing. I should have known from the lady going off on them about the same thing when I first walked through the door. They apologized about her ranting and assured me it was because she was a little off. I don't think so.

We didn't have an issue with the staff. We were undecided on what we wanted and needed to regroup.

I was socked @ the offer they made - added prep charge to car price and with my trade in I would pay about the price of $19,000. This did not make any sense.