Alan Webb Mazda

Jason was great, helped me review & explain all the options and took his time & always answered so many questions that I had, & staff offered snacks during a busy day. I recommend this dealership

Got back to me very quickly

About as good as can be expected.

Very attentive by email. The car we were looking at sold before we decided, but would highly recommend them. Our family has made multiple purchases through the years.

It was a great experience, very welcoming atmosphere, great customer service, otherwise then that I would refer others to this car dealership.

Excellent service from Olivia, Blake and Edgar!!

It was a painless experience, they were professional, and worked with me.

I just had a few quick questions (Did the rear windows go down all the way? (No), what was the distance between the wheel wells behind the rear seats in the cargo area (approx 40”), and did the rear seats have heat (no answer but checking on line they do)). They did reply the next day.

Contacted promptly Questions answered

First, the description was wrong: it said “Shoreline Blue Pearl” but the photo and the car are black. Second, they tried to tell me that the price is $4-5000 more thaother listed Highlander XLE hybrids of the the same years with lots fewer miles on them due to all the features of this car. Maybe there description is again wrong but the descriptions on line are essentially identical. No matter as I have no interest in a black car

Devin was great and very helpful, I am incredibly happy with my purchase!

My experience was very straight forward. I knew which car I wanted and what I was willing to pay. I dealt with Devin and he was very knowledgeable about all of Mazda’s line and was not pushy. No hard sell. I would not hesitate to buy here again or send my friends. I feel I got a great deal on the exact CX-5 I wanted.

Sales people are impressive. Responds right away. Eager to sell without being pushy.

this dealership had the vehicle I was looking for. I went ahead and submitted an online line app. This was on a Monday. I had to write them a second time to get a response which was Thursday. Once I got a response I told them I would like to come up the next day to get the car. I gathered the down payment and was about to leave to go get the car car when the sales rep Devin wrote me and informed me the had another customer looking to buy the car and would let me know if the sale fell thru. Mind you I already had my credit ran for this car. Atl the sale didn't go thru so Devin wrote me and set an appointment for the next day. As I was getting ready to leave the next day he wrote me and said someone else was thinking of buying the same car. Long story short they sold the car from under me and I now have multiple hard hits to my credit report. I wouldn't recommend this dealership to a enemy!

Nice, friendly and not pushy!!

The best car buying experience I've had so far. We'd been shopping for a few months, with various degrees of service, but Alan Webb Mazda was hands down the best all around. No contest. I'm middle-aged, and my fuse is really short when I feel pressured, so car buying was something I truly dreaded. What I experienced was the antithesis of what I was expecting. Jose G., was a class act from the get-go. He was knowledgeable about the product, and allowed us to really get the feel for the car. I say this, because most of the test drives we'd taken at other dealerships were around the block, which I found extremely insulting and disrespectful. The car itself was true to the description and price. It was exactly what we were looking for so we went for it. It was only afterwards that I realized I didn't even bother haggling about the price. Why? Because it was fair to begin with. I go with my gut, and this was the only place where my gut was saying go for it. Kevin in financing, who although had only been working there for 2 DAYS, was remarkably knowledgeable and respectful when finalizing the deal. He explained everything thoroughly and plainly, and most importantly he didn't push ANYTHING on us. What he did do was allow us to itemize what we felt we needed. This allowed us to get the piece of mind we were after (I didn't want to worry about car repairs for at least 3 years, and now we have that), Bottom line, my wife and I LOVE the car, and just as importantly, we felt GOOD about the whole thing. Superb job, Alan Webb Mazda. We'll be back!

Good contact and good follow-up. Not too pushy either.

the staff was great I bought the car. They did everything they could even went beyond

Ok, need an improvement in customers follow up, when price are lower than original offer.

I e-mailed a question, they responded,I e-mailed back. End of contact.Nothing else to say.

Contacted they said they had the car drove out there car not there this happened twice with two cars , I understand people make mistakes but twice and super rude to me I would never recommend this dealer or there sister company

Excellent experience all-around.

I was at the dealership. Did not honor advertised price. Car not as shown in photos. Dealer ad ons not included in price. Managers did not support offers made by sales. The whole experience was very disingenuous.

Surprisingly pleasurable experience. Of course, it helped that I walked in knowing what I wanted.

They said the car was in working order but when i got there It was leaking Oil and inside of the Car was falling apart

It was great. They were very friendly and professional. Also, they were extremely helpful regarding my questions I would definitely recommend their dealership.

Contact was only an automated email. Car had already sold, but salesman said he'd look in his inventory for other cars in my price range and call me right back. He never did.

five stars

Outstanding sales, and customer service. Low pressure sales process. They worked hard to get us financing. Took about 3 hours to complete the entire sales journey.

We almost bought from here, but decided not to drive the 150 miles each way, and bought locally. Dealer responded very fast to all out questions.

I had been working (via email) with a sales person for a few days on purchasing a Subaru Tribeca. Financing was in order, I had made an appointment and drove 300 miles to come in and test drive. A couple of hours before I arrived they raised the price of the car $1000!!! I found a better car and deal at another dealership.

The who experience was great! The salesperson, Kimberly Fields, was very helpful. I would definitely recommend this dealer.

Great found exactly what I was looking for

Very fast, friendly,& honest service.

returned email promptly and called

follow up is consistent and kind

Unheard of price and low pressure