Advantage Buick GMC Cadillac

I didn't get this XT5 but I will return to buy a vehicle from this dealer and from Mr. Calmeyn. No questions about this.

Called asap but car was not available

Good experience with the dealer,

Excellent customer service

Good customer service

Felt very welcomed

Very good!!

I am well pleased with the service I received. Currently they are looking for a Cadillac for me. I am confident I will receive the same service as before...

good experience and a great customer service

Got back to me in a day

Got a good deal on a nice used Escalade

Great.

Sales man was not very helpful pretty much left just guessing and gave me no opportunity to purchase the vehicle

Very good experience and awesome dealer! Thanks again to Michael Calmeyn and his team on helping myself to purchase my 2017 Cadillac ct6. Beautiful car! Great dealer, great helpful staff and also great dealer with top amenities to make you feel comfortable while you wait. Thanks again!

in the beginning of purchase process. initial contact positive

Ended up purchasing A 2014 Cadillac CTS4 3.6 from Ettleson Cadillac, so far no issues with car! They were upfront about a issue with the Cadillac Que System, which I really appreciate, although they did not offer to fix issue, the price of the car was the best around within a 500 mile radius from my home in Michigan. My sales guy Raphael was really cool and helpful, Had me in and out within a hour! I would Recommend this Dealership to friends and family!

Had the car I wanted but gave me the best deal, then the next day, offered the general public 800$ off. Otherwise very good to deal with. Still wanted that car!!Ugh!!

I loved Rapheal very knowledgeable took care of everything fiance was quick. Fave me a tutorial of my new car will definitely return!!

Very approachable and timely response.

Great!!

They did contact me to let me know vehicle was getting set and no pictures were available. I asked for a ball park price, because I was looking at another one just a different color. They could not yet but would asap. I contacted them by phone and email many times wondering what the status was on the vehicle. Again told was not done to be seen either in shop or clean-up, would let me know when I could see it & price. Meanwhile the other vehicle I was considering was sold. Just before the weekend I was told it would be ready next week. So I kept my business schedule light for the next week. Surprise-surprise I get an e-mail early the next week, that over the weekend it was sold!! They say they have another one with about 80 thousand more miles, WHAT!!?. So not only do they sell the one I was waiting for, I lose out on another vehicle, then they try to sell me one that has 25 thousand miles less than the one I own! Don't waste your time with this loser company esp if out of state,

Several contacts.

Great service. Fast response. Great car.

Quick response time, helpful and friendly.

My sales agent Leah was ABSOLUTELY AMAZING! She was very transparent, did exactly what she said she would. She carried me thru the sale from beginning to end. The DEALERSHIP themselves weren't so transparent. I specifically chose a franchised dealership because I THOUGHT I would get the best service, the most honest service. But THIS dealership sold me a 2011 SRX Cadillac knowing that it had bad hub assembly's, a trunk motor that didn't work and a leaking power steering pump. This ended up costing me an additional $1000 in repairs. I WOULD NOT recommend anyone buy a used car from them. Their level of honesty is lacking to say the least. And since Leah is no longer with them…I would say, don't waste your time. If you're interested in a Cadillac choose another dealership. I must add that a gentleman named Mike was helpful in getting my one hub replaced at half the cost to me. But I still feel like I shouldn't have paid ANYTHING for the hub bearing assembly.

Quick response.

Internet sales team transitioned me to their traditional sales team. Follow-up then by traditional team disappeared. Very disappointing.

Cool

We bought the vehicle we found on CarGurus at Ettleson. Great price, nice dealership, vehicle was exactly as described/pictured. We love it! It was worth the 5 hour drive there to buy it!!!

Original contact was bad. The lady who contacted me was not helpful. Took days to answer questions Then Said I had to call used car manager . Not sure what her job was. Then talked to ken. Who gave me the usual used car salesman run around. After I made a offer. Of course he said he would have to talk to the owners. And after wasting my time called me back a few hours later saying he could only come down 500.00. Which he could have done in the original call but had to play games and waste my time with the old I’ll have to talk to the owners. All around. Bad experience. This whole process took 2 weeks of back and forth and my offer was the same on day one. And could have been handled on day one instead they wasted a lot of my time.

Excellent experience no problems! Very professional group

They was very helpful and nice

Tom OMalley was fantastic so was the Gm Steve. Great store

These folks were good, just slow to respond. They need to learn not everyone is in the same situation. For me, an insurance claim issue. I had little time.

Laura was awesome and patient with my concerns. She also suggested we converse via email or text because of my work and sleep schedule. I'm an overnight worker. Laura forwarded my information to a colleague that specifically understand my creditworthiness. I will consider doing business with them.

Great the gentleman at the car dealership made me feel great I would send everyone to this place

Awesome service I was given. I went there in a cab and came out with an awesome vehicle. I researched this car for months. I wasn’t given the run around. David was the sales person and he was all about me.

After 2 or 3 E-mails back and forth, they failed to respond to my last request for information

Horrible experience. Drove two hours to purchase the vehicle only to be told that they don’t accept cashiers checks because we would try and cancel the check after we got the vehicle in our possession.

Helpful staff and got a great deal too!!

Good experience no pressure for a sale, price was high other than that all good.

Dealer has contacted me a few times. i went into to check out the vehicle. Vehicle actually has 10,700 miles. Not sure why this website or the dealer website hasn't been updated. Other than that they have done a great job.

The listing did not indicate the interior color and no photo, I emailed and did get a prompt reply. Didn't like the sham wow inserts so I passed.

Car was ready for a test drive. Unfortunately car had a few issues and they weren't able to work with me on getting them looked at.

Great experience! Did not purchase vehicle . Shopped around for a newer model

Great

The dealer responded quickly, allowing me to set up an appointment and see the car easily. Ended up buying a vehicle from them. First class service all the way

Not very truthful. Told me the vehicle I was inquiring about was sold over a week ago because they didn’t want to negotiate but the vehicle remains for sale on several different sites including their own. Typical of used car salesmen.

Made appointment to see car was told to let them know if I couldn't make it or if anything changed and they would do the same turns out I drove 30 mins to see the truck and they sold it 2 days earlier so I think the dealership sucks!!!!

Great salelady, and her boss seemed cool, the lost the deal due to the finance guy. When a guy says sign and if you don't like the rate just go home and refiance it... well then you can keep the vehicle.

It was very hard to get the communication going. Many calls and emails are ignored. Finally got hold used sales car sales manager to tell me as we speak vehicle just got sold. Almost month later!

prompt reply answered all of my questions

Great sales team, friendly not pushy at all.

ettleson contacted me the next day

Dealer responded promptly. Did not purchase vehicle, did not like color.

Very professional and extremely knowledgeable about the vehicle I was looking at.

If I could give them no stars I would. Long story short... Jessica set me with with an apt to see Roosevelt. I follow-ed up a couple times during the am and confirmed my arrival of 3:30. Then I text an hr or so before arriving stating I was on my way. Replied txt from Jessica to my arriving early? "Np. Ask for ROOSEVELT ". I get there around 3:20. Roosevelt wasn't in that day, no one knew who I was, waited 5 mins for a sales rep, guy walked me around lot looking for car, went to check on the keys, had a couple probs with the key lock, figured it out, looked for keys, said they were gone, walked up front, said sorry vehicle was sold 15 mins ago, thanks for coming in was the response. I get the whole car being gone, my bad.... However, how do you not update a buyer driving 1+ hr away to see vehicle with his wife and 3 kids aged 8month to 6 yrs. Then the confirmed apt with a guy thats not even working that day. Conplete waste of time. I wish everyone would join their mechanic strike, surprised this place is in business. I will let Chevy/GMC and BBB know of my experience as well.

Quick response. I was not ready to buy at the time

Great. Dealer replied instantly to my inquiry.

Did not purchase from this dealer but their stock look like quality products

Had an appointment to see a vehicle and the vehicle was no longer available. I wasted a trip to the dealership due to not being informed the vehicle was not available. However, there were some nice salesman who tried assisting me, Mr. Foster.

Very helpful and friendly.

Walked in showrooms no one approached me. I walked out and bought ct6 at another dealership

Great experience, The online team and Thomas O'Malley were very professional and did a great job. I am very happy with the transaction and my purchase. Very fast response, No pressure to upsell.

Called, spoke to manager and verified car was there, drove over 1 hr to get to dealership, waited 20 minutes to see manager finally salesman said he was sent to help us. Took us to garage said here is the car let me know if you have any questions or want to test drive and he disappeared. Looked at car decided to take drive went out to get info for insurance and salesman showed up and proceeded to tell us the car was sold earlier in the day. Offers to put gas in my car but manager didn't have the professionalism to come out and talk to us. I don't know how they sell any cars as the sales staff was disheveled and clueless. Would never buy a car there.

Dealer contacted me but quoted a more expensive car than the one that I inquired about.

Buying a car is all about negotiating the deal. This dealer is like most in that they're looking to squeeze every last nickel out of you. I prefer to be as happy with the deal as I am with the vehicle.

Response as soon as inquiry was sent.

Salesperson hung up on me after a 2 minute conversation with my knowledge of a previous car that this dealer bought at auction would not recommend. They were a good dealer back in the day. Very poor now.

Great people. Got a good used car. They were patient with me.

The best

Jake is reliable

Very friendly. David searched for the lowest Apr for me and set me up with a great service policy. Byron was the salesman that showed me the car and made the sale because he was honest with me and not pushy. Great place to do business.

Dealer responded right away.

great

Great people working at a nice place. Treated my wife and myself great. Will probably go back for the next vehicle.

Great experience and I bought car

the sales people were very nice .there was a little dent on the car and thay were glad to fix it for me . i love the car it was a great find. i would buy a car from them again.