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BMW of Houston Midtown
About Us
BMW of Houston Midtown invites you to visit our Luxury Car dealership in Houston, TX. Our team members are standing by to provide you with some of the best deals near you on BMW Luxury Cars & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted BMW dealers.
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Today 9:00 AM - 7:00 PM (Closed now)
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1305 Gray St
Houston, TX 77002
Our Amenities
- Coffee
- Sodas
- Snacks
- TV Lounges
- Loaner Cars
- Bottled Water
- Customer Lounge
Media
Service Info
Service Hours
Dealer Reviews
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Feb 28, 2026
The dealership and Sergio Jimenez were outstanding in every way
Jan 16, 2026
Darwin and the sales management staff is excellent. The dealership is a no hassle dealership which is excellent with pricing and everything!! Everything was excellent until you get to financing. The no haggle pricing went out the door. Financing team, all they do is haggle. Sales staff was excellent but financing team need to be professional and trustworthy, and truthful. Sales staff get a 10 excellent rating. Financing staff get a negative rating for the hassling and not being honest or truthful….
Jan 20, 2026
Response from current dealership:
Thank you for taking the time to share your feedback, Alphonso. We’re pleased to hear that Darwin and our sales leadership delivered a professional, respectful, and no-hassle experience that’s the standard we aim for every guest.
That said, we’re genuinely disappointed to learn that your finance experience did not meet those same expectations. Transparency, consistency, and professionalism are non-negotiable, and it’s clear we fell short during that portion of your visit. Your comments have been shared directly with our leadership team, and we are actively addressing t
More ...
That said, we’re genuinely disappointed to learn that your finance experience did not meet those same expectations. Transparency, consistency, and professionalism are non-negotiable, and it’s clear we fell short during that portion of your visit. Your comments have been shared directly with our leadership team, and we are actively addressing t
Jan 12, 2026
Dealership was nice. Darwin (salesperson) was very professional and a great representation of the dealership. Only caveat is there not being upfront in the description that there was significant damage (indentation size of football) on the driver passenger side of the vehicle. Vehicle steering wheel is not functioning properly very slow to adjust. Vehicle appears to have taken on water and/or exposed evident on driver side.
Jan 17, 2026
Response from current dealership:
Thank you for your feedback and for acknowledging Darwin’s professionalism. I’m sorry to hear about your concerns and would appreciate the opportunity to review this personally. Please contact me directly so we can discuss next steps. Sebastian Olszewski General Manager 713-289-1212 solszewski@group1auto.com
Dec 9, 2025
I would use this dealer again.
Dec 11, 2025
Response from current dealership:
Hi Howard, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Oct 5, 2025
Response from current dealership:
Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!
Oct 4, 2025
Response from current dealership:
Hi Willis, thank you for the high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Sep 22, 2025
They were professional through the entire buying process.
Sep 23, 2025
Response from current dealership:
Hello Steve, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sep 9, 2025
Friendly salesman, good deal and very happy with my purchase
Sep 14, 2025
Response from current dealership:
Hi Lourdes, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!
Aug 7, 2025
Excellent experience. Khalid was my salesman and was extremely helpful the entire time. The entire staff that I dealt with was a pleasure to work with. I look forward to picking up our vehicle. My wife will be looking to purchase a new vehicle next year and I already know the dealership we will return to.
Aug 10, 2025
Response from current dealership:
Hi Bernard, we're happy you found our staff Khalid to be so supportive during your experience here at Advantage BMW Midtown. If you have any further questions, please don't hesitate to reach out!
Jun 13, 2025
Response from current dealership:
Hi Arister, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Jun 4, 2025
Response from current dealership:
Hi Carolyn, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
May 28, 2025
Good.
May 30, 2025
Response from current dealership:
Hello Mike, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The car hadn't been cleaned or services for customer to have interest in buying it. Driver side mirror had
tape on it and the brake rotors was all cut up from worn pads. The front bumper was damaged on the
passenger side and other small things that needed to be looked at.
May 24, 2025
Response from current dealership:
Thank you for your feedback. I’m sorry to hear about the condition of the vehicle you saw was not the standard we aim for at Advantage BMW Midtown. I’d appreciate the chance to speak with you and make things right. Please feel free to reach out.
Deana Ismajli
General Sales Manager
dismajli@Group1Auto.com
Deana Ismajli
General Sales Manager
dismajli@Group1Auto.com
Mar 7, 2025
Response from current dealership:
Hello Mark, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Mar 7, 2025
Response from current dealership:
Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!
Dealer did respond and provided information, still in contact requesting additional information
Feb 5, 2025
Response from current dealership:
Hi Martin, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (713) 289-1200 so we can assist you further.
Nov 11, 2024
Response from current dealership:
Hello Joe, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Nov 11, 2024
Response from current dealership:
Hello Kurt, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Oct 15, 2024
Response from current dealership:
Thank you for your kind words and your recent visit!
Sep 16, 2024
Response from current dealership:
Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Sep 12, 2024
The salespersons and staff were very helpful and courteous. The vehicle was as advertised. I
highly recommend Advantage BMW Midtown.
Sep 13, 2024
Response from current dealership:
Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Jul 30, 2024
Although we did not buy from Advantage, we found their staff to be very willing to spend the time answering our questions and sending us information requested.
Jul 31, 2024
Response from current dealership:
Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
First class all the way! Thoroughly enjoyed the experience, both our salesman Khalid and financing
manager Ali were fantastic to work with, looking forward to our next BMW.
Jul 29, 2024
Response from current dealership:
Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Jul 29, 2024
Response from current dealership:
Hi Ali, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Jun 24, 2024
Response from current dealership:
Hello Alex, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Apr 16, 2024
Response from current dealership:
It's great to hear that you had a positive experience with our salespeople! We understand that finding the right vehicle within your price range is important, and we appreciate your feedback. If you have any questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help you find the perfect car for your needs and budget.
Bought beautiful car from them, Luis helped us find perfect car. Very professional and patient.
Apr 13, 2024
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
Show older dealer reviews 203
Mar 14, 2024
Ricardo Quiroz was excellent to me offered me a great car option. Great cars. Great service. Recommend Advantage BMW
Mar 16, 2024
Response from current dealership:
Thank you for your kind words! We're thrilled to hear that Ricardo provided you with excellent service and helped you find a great car option at Advantage BMW Midtown. Our team takes pride in offering top-notch cars and exceptional service to all our customers. We appreciate your recommendation and look forward to serving you again in the future.
Feb 7, 2024
Response from current dealership:
We are thrilled to hear that you had a responsive experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Car was loaded with aftermarket mods and felt down on power. Paddle shifter was broken. Dealer would not budge on price because they “would lose money”. Not my fault they overpaid for a broken car. I walked and I’m glad I did because I test drove a bone stock one later and it felt much stronger. Do not do business here. I do not recommend.
Aug 12, 2024
Response from current dealership:
Thank you for your feedback about the issues with the vehicle. This should not have happened. I want to use your experience as a learning opportunity so we can prevent similar situations in the future. Please contact me so we can discuss this further.
Sebastian Olszewski
General Manager
solszewski@advantagecars.com
Sebastian Olszewski
General Manager
solszewski@advantagecars.com
Nov 9, 2023
Response from current dealership:
We are thrilled to hear that you had an informative experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Sep 14, 2023
Response from current dealership:
Thank you for your visit, Miguel!
Quick to respond when they want your money but "slow as molasses" when you ask for
documentation such as inspection report or up to date photos.
This car, in particular, was sold and then bought back with only 1,000 miles put on
according to the listing. I sent emails and texts to 3 different people. NOTHING. Awful
service.
The dealer lacks transparency and professionalism.
Sep 7, 2023
Response from current dealership:
Thank you for your visit and the Five Stars!
Sep 7, 2023
Response from current dealership:
Thank you for your visit, Cheryl!
Very quick to respond. Vehicle sold before I was able to go see it. They offered to search their other stores for a similar vehicle.
Thanks for the communication and following up with me!
Sep 7, 2023
Response from current dealership:
Thank you for taking the time to leave us Five Stars!! We look forward to the pleasure of your business again!
Jul 6, 2023
The dealership was great. The salesman was very nice and there was ZERO pressure on me to buy.
Jul 14, 2023
Response from current dealership:
Thank you for your kind words! We thank you for your business and look forward to your next visit!
Jun 12, 2023
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
May 11, 2023
Appreciated their cost breakdown method. Not usually supplied in this detail from others I contacted.
Jun 22, 2023
Response from current dealership:
Thank you for your visit!
Good experience. Good test drive. Calculated trade-in value. Still to decide on the car.
Jun 22, 2023
Response from current dealership:
Thank you for your inquiry!
Apr 19, 2023
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Apr 14, 2023
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Test drove the car during closing and continue discussions the very next day. We agreed on price and trade in value and agreed on a time to show up that same day two hours later. Salesman text me 1hr later that same vehicle was being looked at by someone else and 30 mins later it was sold. Had they told me from the initial start no vehicle can be held, then why did they agreed for me to show up two hours later after all terms were verbally agreed upon? Terrible practice
Apr 5, 2023
Response from current dealership:
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you.
Salesman Sergio has also treated me as VIP. Midtown BMW has the best service when it comes to car buying. Other BMW dealerships have me wait or show no interest in assisting me on the lot. Not Midtown.
Feb 10, 2023
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Feb 10, 2023
Response from current dealership:
Thank you for your positive review!
The purchasing process was extremely easy! After I drove the vehicle home, I noticed a day later that there
were some scratches and a chip in the windshield. The dealership fixed the problems and detailed the vehicle
without any charge or problem. Nicolae, my sales representative, was extremely helpful and accommodating.
Feb 10, 2023
Response from current dealership:
Thank you for your kind words about Nicolae! We are thrilled that you had such a great car-buying experience here with us! We thank you for your business and look forward to your next visit!
What could have been a bad experience, Drew and Travis turned into a Happy day and I took home the car I wanted, fast and easy, only reason I gave them 4 stars was the financing guy I had originally was not helpful or friendly, didn’t even want to work the deal. Like I said Drew switch finance guys for me and Travis got it done ! Thanks guys .
Jan 20, 2023
The car shown was listed before their team had even inspected it. Time wasted to go test drive a car that obviously had problems. The salesperson assigned to me, however, was very nice and did try his best to find me a suitable alternative.
Jan 25, 2023
Response from current dealership:
Kimberly,
Thanks for reaching out. I am sorry that the vehicle you came to look at had not been through our inspection process yet. Every once in a while one slips through the cracks. I am glad the sales associate that helped you tried to help. It sounds like we were not able to find a replacement vehicle. If you are still looking and care to share with me what car it was I will be more than happy to look myself to see if we can find something. If interested, reach out to me at sprather@advantagecars.com or 713-289-1211.
Sincerely,
Stephen Prather
General Manager
Advantage BMW Midt
More ...
Thanks for reaching out. I am sorry that the vehicle you came to look at had not been through our inspection process yet. Every once in a while one slips through the cracks. I am glad the sales associate that helped you tried to help. It sounds like we were not able to find a replacement vehicle. If you are still looking and care to share with me what car it was I will be more than happy to look myself to see if we can find something. If interested, reach out to me at sprather@advantagecars.com or 713-289-1211.
Sincerely,
Stephen Prather
General Manager
Advantage BMW Midt
Awesome experience. If the opportunity comes up, would definitely purchase from them again. Kevin is the man to go to.
Jan 25, 2023
Response from current dealership:
Hi Jerrel, thank you so much for your positive comments about Advantage BMW Midtown! We are always more than happy to assist you if anything else comes up. Take care!
Fast, easy, clean, friendly, good conversation with my salesman, we got right to the car and I left happy with what I had gone in for. Have not heard back about my tags yet but I still have the car.
Dec 16, 2022
Response from current dealership:
Thank you of taking the time to leave us a review. Please reach out to us if there is anything we can help with.
I would not rate them very well. Called and text since Saturday, when car was being
service. They advised me I can see it on Monday. Figured it would be reserved, not
happening. When I got there the had advised me it was sold. Even saw the person whom
brought it. Wished they let me see it Saturday when I wanted to. Went with other options.
Reviewing the other reviews, saw I guess that I am not the only one whom doesn't see this
Dealership very well. Went to another dealership today. Had car reserved and brought it
home. Only difference it was in white. Wish I can give them a lower rating. Very poor
customer experience and no personalized touch.
Dec 16, 2022
Response from current dealership:
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Stephen Prather
General Manager
sprather@advantagecars.com
Stephen Prather
General Manager
sprather@advantagecars.com
Quick response to ny email inquiry. Great follow-up leading to a test drive at the dealership. The vehicle sold before I completed my
search and comparisons.
Dec 7, 2022
Response from current dealership:
Thank you for the great review! We are sorry the vehicle you were interested in was sold. We look forward to helping with your vehicle search in the future.
Initially seemed courteous and willing to help. However after determining the vehicle did not have a feature I needed, this dealer tried to push me into a vehicle I didn’t want, refused to help me with 2 vehicles I did want, began to treat me with lack of respect, and told me they were frustrated with me. I bought the vehicle I wanted from another dealer.
Dec 1, 2022
Response from current dealership:
I apologize that you had a less than positive sales experience. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at sprather@advantagecars.com.
Stephen Prather
General Manager
Stephen Prather
General Manager
Nov 20, 2022
Great service!
Fast delivery!
Nov 21, 2022
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Great service all around! Fantastic experience and was in and out after purchasing a truck in no time!
Nov 14, 2022
Response from current dealership:
Thank you, Asamani, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
The process was very easy. My sales Rep Daryl was very knowledgeable, helpful, friendly, & he got me in and out fairly quickly. I would definitely recommend this dealership & Daryl!!!
Oct 19, 2022
Response from current dealership:
Thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!
They told me that they will call me on Monday to tell me what was the result of the car inspection. They never called me.
When I called yesterday to buy the car they already sold it.
Oct 4, 2022
Response from current dealership:
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Stephen Prather
General Manager
(713) 289-1211
sprather@advantagecars.com
Stephen Prather
General Manager
(713) 289-1211
sprather@advantagecars.com
Responsive, helpful, pleasant. Easy to deal with. Quick turn on questions. Impressive.
Sep 26, 2022
Response from current dealership:
Thank you for your kind words! We look forward to your business with us again!
My easiest car purchase ever. I was pre-approved by Capital One bank and this dealership completed my purchase in less than 30 minutes. My salesman had my suv ready to test drive. Financing was a breeze w a latte for good measure. Excellent service!
Sep 26, 2022
Response from current dealership:
Thank you! We are thrilled that you had a great car buying experience!
Aug 23, 2022
Sergio was a great salesman. No pressure , gave me all the details I needed and was smooth purchase. Travis in financing was very informative also. The whole advantage team was A++ . Thanks again
Aug 25, 2022
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable sales experience! We thank you for your business and look forward to your next visit!
Aug 12, 2022
Excellent service! Everything was done smoothly and timely during the purchase process.
Aug 15, 2022
Response from current dealership:
We're excited to hear that our team took care of you and that everything went smoothly. We thank you for your business and look forward to your next visit!
Aug 10, 2022
The sales person contacted me but my husband had already purchased one.
Aug 12, 2022
Response from current dealership:
Thank you for the review, Olivia. We are very happy to hear that our team treated you well and was able to help you with your shopping experience.
Jun 13, 2022
Had all the information inquired
Jun 17, 2022
Response from current dealership:
Thank you for the review, Olga! We are very happy to hear that our team treated you well and was able to help you with your shopping experience.
The first time salesman and manager I deal with I would have to give an overall rating of 2 stars because of the lack of
follow up communication.
The second time around when I deal with the general manager Chuck and the salesman Adam Bekkali I had an great
experience.
I was able to get the address my concerns with the vehicle and receive confirmation that the repairs would be completed.
May 10, 2022
Response from current dealership:
Thank you for your kind words fir Chuck and Adam, we appreciate the feedback regarding our communication! We are thrilled that you had a great experience!
May 6, 2022
Response from current dealership:
We're glad to hear our team was in contact with you in a timely manner! We thank you for your business!
Apr 27, 2022
Response from current dealership:
Thank you for the review! We are happy to hear our team could be of service with your shopping experience.
Apr 5, 2022
Response from current dealership:
Thank you for the kind words, Sundeep! We are glad you had a great car buying experience.
Mar 15, 2022
Easy experience, Contacted right away, bought car same day. Although the reason for the 4 stars is because we were there for 10 hours and paid cash for the car. They were shady with the steps they were taking while waiting for the car to be cleaned. Nothing we specifically wanted fixed before buying was after waiting all day.
Mar 18, 2022
Response from current dealership:
Thank you for bringing this to my attention. I apologize that you were anything except satisfied during your sales experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Stephen Prather
General Manager
sprather@advantagecars.com
Stephen Prather
General Manager
sprather@advantagecars.com
Mar 8, 2022
Response from current dealership:
Thank you for your positive review, Leighton! We appreciate your business.
Mar 1, 2022
great deal
Mar 2, 2022
Response from current dealership:
Thank you for the review, Cathy! We are very happy to hear that our team treated you well and was able to help you with your sales experience.
Very disappointed in condition of car! Car had not been detailed and had not been looked over by mechanic. Salesman was not knowledgeable of car, it was like they were trying to sale before having to put time and money into car. I could barely drive car and I drove a long way to see it.
Feb 18, 2022
Response from current dealership:
Thank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Stephen Prather
General Manager
sprather@advantagecars.com
Stephen Prather
General Manager
sprather@advantagecars.com
This dealership was very busy when I got there and nobody help me I ended up walking out
Feb 18, 2022
Response from current dealership:
Thank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Stephen Prather
General Manager
sprather@advantagecars.com
Stephen Prather
General Manager
sprather@advantagecars.com
Jan 18, 2022
Response from current dealership:
Thank you for your service visit and kind words for Malai!
I always wanted a Big Bow on my vehicle when I got a new one. They must have read my mind.
Oct 28, 2021
Response from current dealership:
Thank you for taking the time to leave us a review! We look forward to your business with us again!
Complete waste of time. Spoke to the salesman twice before coming, only to find out the car was not available
when I got there.
Oct 23, 2021
Response from current dealership:
Thank you for bringing this to my attention. I apologize for what you have the vehicle you were interested in was no longer available and it was not communicated prior to your arrival. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Stephen Prather
General Manager
sprather@advantagecars.com
Stephen Prather
General Manager
sprather@advantagecars.com
I was in contact with Luis Ventura about the Denali on 9/21/21 and told him that I was leaving
that evening so that I could check out the car the next day. I live 385 miles from Houston, so I
asked him what it would take for him to hole the car for one day. He said if I wired $500 to their
dealership, they could hold it for me. He said that as long as I text the bank wire receipt to him
showing the wire had been processed, it would be held for me for one day. 3 hours after I sent
the txt, Luis called me and advised me that another salesman had sold the car they were
supposed to hold for me. I ask you, what type of business treats their customers this way?
Today is October 12th and they still have my $500 deposit. I called to talk to Mo, the used car
sales manager but have not been able to talk to him about this experience I had. He won't
even return my call. This is the most unacceptable experience ever imagined. I would advise
anyone- don't do business with Advantage BMW Midtown..
Oct 13, 2021
Response from current dealership:
Vivian,
Good afternoon. Thank you for the feedback. I have confirmed that you received the check reimbursing you the deposit this morning. I am not sure what happen and how it got mixed up as far as holding the car, but I have spoken with the team to make sure that we do everything we can to prevent this from happening in the future.
Respectfully,
Stephen Prather
General Manager
Good afternoon. Thank you for the feedback. I have confirmed that you received the check reimbursing you the deposit this morning. I am not sure what happen and how it got mixed up as far as holding the car, but I have spoken with the team to make sure that we do everything we can to prevent this from happening in the future.
Respectfully,
Stephen Prather
General Manager
Dealer responded to email asking me to schedule a test drive, but never answered my initial question.
Sep 25, 2021
Response from current dealership:
Rovelle – Thanks for reaching out, and thanks for the feedback. I was able to dig into the internet lead and find your question, “does this car have seat coolers?”. Sorry my guys missed that question. The vehicle did sell a couple weeks ago. In the future if we have a vehicle that fits your needs please reach out to me directly.
Sincerely,
Stephen Prather
General Manager
sprather@advantagecars.com
Sincerely,
Stephen Prather
General Manager
sprather@advantagecars.com
Sep 9, 2021
Friendly, polite salesman and lovely dealership. I did not get the mercedes SUV for other reason but still like the place.
Sep 10, 2021
Response from current dealership:
Thank you, Sally, for your kind words! We thank you for your business and look forward to your next visit!
Hector was an absolute perfect salesperson, in every way. He took many extra pics & videos for us! He test drive it for us, checked the windshield and paint for defects! An absolute professional in every aspect of the inquiry! My granddaughter decided that she needed a 2dr, instead of their 4dr. Otherwise, we would have made an offer for Hector's! Highly recommend them, & especially Hector, if you like being treated & appreciated as a REAL CUSTOMER!!!
Aug 24, 2021
Response from current dealership:
Thank you, Don, for your kind words for Hector! We thank you for your business and look forward to your next visit!
Aug 2, 2021
The car is advertised for sale but the dealer tells me it is not available
Aug 27, 2021
Response from current dealership:
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Stephen Prather
General Manager
sprather@advantagecars.com
Stephen Prather
General Manager
sprather@advantagecars.com
Jul 7, 2021
Ben was exceedingly professional and a joy to deal with!
Aug 24, 2021
Response from current dealership:
Thank you for your kind words for Ben, we appreciate it!
May 17, 2021
Response from current dealership:
Hi George, thank you for being our customer, we appreciate your kind words!
May 5, 2021
Was excellent
May 5, 2021
Response from current dealership:
Thank you for your great recommendation, James!
Apr 22, 2021
Disappointing... their acceptance of my full price offer was followed up with an email stating only that the car had sold. Shortly afterwards I get an email from Cargurus stating that the car had sold the day before.
Apr 23, 2021
Response from current dealership:
Thank you for your feedback about your experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Stephen Prather
General Manager
sprather@advantagecars.com
Stephen Prather
General Manager
sprather@advantagecars.com
Dealer wasn't help full with trying to gey car. told me I was approved after running my credit and then asked me to send check stubs sent them over never heard back
Apr 23, 2021
Response from current dealership:
Thank you for your feedback about trying to get a car, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Stephen Prather
General Manager
sprather@advantagecars.com
Stephen Prather
General Manager
sprather@advantagecars.com
We liked this Ford escape the most. Very cool and we'll optioned. Sales staff had it clean and ready for a test drive. Clean car. No problems at all. Missed out on it though...But a great experience for first time Advantage BMW customers. Thank you very much.
Apr 14, 2021
Response from current dealership:
Thank you, Joey, for your kind words! We thank you for your business and look forward to your next visit!
Apr 12, 2021
Excelent
Apr 12, 2021
Response from current dealership:
Thank you. We're glad that you had an excellent experience with your recent visit.
Apr 9, 2021
Response from current dealership:
Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
Apr 2, 2021
No problems
Apr 3, 2021
Response from current dealership:
Hi Gibson, thank you for being our customer, we appreciate your kind words!
Got a loan for the car and the dealer tried to sell the car to someone else the same day I put a down payment down
Apr 5, 2021
Response from current dealership:
Thank you for bringing this to my attention. I apologize for your experience trying to purchase with us. I would like an opportunity to fix this and to earn your business, please contact me at sprather@advantagecars.com. I look forward to speaking with you.
Stephen Prather
General Manager
Stephen Prather
General Manager
Mar 26, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Mar 25, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Mar 11, 2021
Excellent service
Mar 11, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Mar 8, 2021
Response from current dealership:
Thank you for taking the time to leave us a review! We look forward to your business with us again!
I was able to purchase and finance the vehicle I wanted with great ease from home. My salesman went above and
beyond to assist and answer any questions I had. All were very professional! The vehicle I purchased was above
and beyond my expectation it was clean and ready to go upon pick-up. Everyone I encounter at the dealership was
very friendly. I look forward to referring family and friends to this dealership.
Mar 3, 2021
Response from current dealership:
Thank you, Carol, for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Feb 18, 2021
Response from current dealership:
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Car was not up for financing because of the year but they had some other nice options available. Responsive and professional people and atmosphere. Thank you Darwin for your help
Feb 18, 2021
Response from current dealership:
Thank you, Ashley, for your kind words about Darwin! We are very happy to hear that we were able to provide you with an enjoyable experience!
Feb 16, 2021
Response from current dealership:
We are very happy to hear that we were able to provide you with a quick and enjoyable experience! Thank you for your business and look forward to your next visit!
Feb 12, 2021
They are responsive & continually maintain good communication throughout the process. They make a point of setting and communicating realistic timelines & meeting them. Simply making an effort to sell me on the car I chose to test out distinguished them from other dealerships. They trusted me to test drive without dealership staff, a comforting Covid-era move. They even worked to make sure I was happy with my first BMW after the ink dried. :)
Feb 15, 2021
Response from current dealership:
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Feb 3, 2021
Quick response
Feb 3, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
My experience was very good, everything was smooth and I got into the car I was looking for.
Feb 3, 2021
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Dec 18, 2020
The dealer responded very quickly. Very happy about our experience with this dealership. We got the
car.
Dec 19, 2020
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Very responsive. Didn't purchase at this dealership, but will definitely be at the top of my list for my next purchase.
Dec 16, 2020
Response from current dealership:
Thank you for your kind words! We appreciate your inquiry and look forward to your next visit!
Nov 2, 2020
Response from current dealership:
Thank you for your positive review! We appreciate your business.
Nov 2, 2020
Response from current dealership:
Thank you for your positive review! We appreciate your business.
Ben the sales advisor was prompt to answer my lead and very helpful through the process. I highly recommend Advantage BMW Midtown!!!
Sep 29, 2020
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
Made an appointment to see the vehicle I was interested and received phone call when I was 15 miles away,
after driving 80 miles, stating that the vehicle I wanted to see had been sold that morning. The earliest
appointment they would give was 11:00 a. m. due to sales meetings. The dealership opens at 9.....I find it really
hard to believe they sold it that morning! But, they wanted me to come on down and look at what they did
have.... like a Kia Sportage or a Volkswagon Tiguan.....I was interested in a Lincoln MKX! No comparison!
Sep 15, 2020
Response from current dealership:
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Stephen Prather
General Manager
sprather@advantagecars.com
Stephen Prather
General Manager
sprather@advantagecars.com
Sep 14, 2020
Response from current dealership:
Thank you for your great rating!
Aug 31, 2020
Response from current dealership:
Thank you for your positive review! We appreciate your business.
Borisov was my sales agent and did great keeping me informed and getting the car delivered to me. Thanks Boris and Advantage BMW!
Aug 25, 2020
Response from current dealership:
Thank you for your kind words about Borisov! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
Aug 5, 2020
Response from current dealership:
Thank you, Courtney, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
Aug 1, 2020
Great experience...I flew to Houston from D/FW to make this deal after seeing the car online. They even arranged an Uber ride from the airport—thanks! The location is quite awkward to get to, but otherwise the transaction went through without a hitch...no unpleasant surprises, helpful, responsive professionals throughout the dealership. I recommend them highly.
Aug 4, 2020
Response from current dealership:
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Jul 31, 2020
I bought the truck! Went in, no games pretty straight forward deal!
Aug 1, 2020
Response from current dealership:
Thank you for being our customer, we appreciate your kind words!
Jul 11, 2020
The dealer contacted me promptly and offered helpful info
Jul 13, 2020
Response from current dealership:
Thank you for your positive review, William! We appreciate your business.
Jun 28, 2020
Very quick response.
Jun 30, 2020
Response from current dealership:
Thank you for your inquiry!
The vehicle was being driven my the GM's friend per one of the sales rep. They never was able to give a definite day as to when the vehicle would be back on the lot so that I could test drive it. Then I was asked to put down a "holding" fee in the vehicle, but i was uncomfortable about that because someone else was driving the vehicle around. I asked was the GMs friend planning to purchase the vehicle and the sales rep could not give me a definite answer so I declined paying a "holding" fee. On Monday I contacted the dealership again and the vehicle still wasn't back yet. On Tuesday my boyfriend spoke with the sales rep that we was working with pertaining some things that was on the carfax, well approximately 2 hours after their conversation the sales rep contacted me, instead of my boyfriend to let me know the vehicle had been sold.
Jun 26, 2020
Response from current dealership:
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Stephen Prather
General Manager
sprather@advantagecars.com
Stephen Prather
General Manager
sprather@advantagecars.com
They notify me the following day that the vehicle was available but, I changed my mind and purchased a different vehicle.
Jun 20, 2020
Response from current dealership:
Thank you for your inquiry!
Jun 16, 2020
Ricardo is very friendly and helpful.
Jun 16, 2020
Response from current dealership:
Thank you for your kind words for Ricardo, we appreciate it!
Jun 12, 2020
Response from current dealership:
Thank you for the feedback. We thank you for your business and look forward to your next visit!
I was working with a sales agent,very nice guy. He had a lot of information on the vehicle unfortunately from what he told that his boss sold the vehicle without him knowing. I thought that was extremely unprofessional so I would never recommend this place to anyone.
Jun 12, 2020
Response from current dealership:
I see you are not happy with us, but cannot tell me why in your review. I really would like to assist you, please contact me so I can assist.
Stephen Prather
General Manager
sprather@advantagecars.com
Stephen Prather
General Manager
sprather@advantagecars.com
May 29, 2020
Replied to me quick. They didn’t mind answering any questions I had. Listing was accurate. Sergio was great!
Jun 2, 2020
Response from current dealership:
Thank you, Tasha, for your kind words! We are thrilled that Sergio provided you with a great experience!
May 26, 2020
Response from current dealership:
Thanks! We appreciate your visit!
Apr 3, 2020
Dealership waited too long to respond after I put in the inquiry for same vehicle 3x.
Apr 4, 2020
Response from current dealership:
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Stephen Prather
General Manager
sprather@advantagecars.com
Stephen Prather
General Manager
sprather@advantagecars.com
Mar 31, 2020
very courteous and quick responses. i did not buy and decided to wait out the financial crisis
Mar 31, 2020
Response from current dealership:
Thank you for taking the time to leave us a review! We look forward to your business with us!
Highly responsive—provided me with additional information as requested, i.e. pictures, and vehicle report.
Mar 24, 2020
Response from current dealership:
Thank you for your positive review, Mike! We appreciate your business.
Malai was very responsive and exceptional. Trade in/purchase process couldn’t be better.
Mar 23, 2020
Response from current dealership:
Thank you Guru6WGSN for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Mar 10, 2020
Malai and Denny were excellent. Made buying experience easy and flawless. Will go to buy again.
Mar 16, 2020
Response from current dealership:
Thank you Adam for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Mar 10, 2020
Response from current dealership:
Thank you. We're glad that you had a good experience with your recent visit!
Feb 17, 2020
Very good experience. The F&I Dept was particularly
helpful in getting the financing I needed; informative,
but not “pushy” in selling product on the back end.
Feb 19, 2020
Response from current dealership:
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Feb 15, 2020
Quickly responded from the start. GM emailed as well with his support.
Feb 17, 2020
Response from current dealership:
Hi Scott, thank you for being our customer, we appreciate your kind words!
Jan 31, 2020
Really surprised the GM reached out on a Sunday, that was a real
positive.
Helpful with information requests, want to go see them soon.
Feb 1, 2020
Response from current dealership:
Thank you, Emmett, for your kind words! We look forward to your visit!
Jan 18, 2020
Very prompt and courteous reply. While I did not buy a car from them this time, I would definitely consider them in the future based on the quick reply and follow up.
Jan 20, 2020
Response from current dealership:
Debra, thank you for your inquiry! We sincerely appreciate your business!
Jan 10, 2020
Excellent service, no delays/issues in seeing and test driving the car I was interested in, and they made the best offer both for the new car and
for my trade in.
Jan 20, 2020
Response from current dealership:
Thank you for your review, we sincerely appreciate your business!
This dealership is outstanding. I found a vehicle online and submitted a request for info and Marty responded immediately. He made contact with me several times. I unfortunately missed the opportunity to purchase the vehicle, but was very happy with the service provided and will definitely conduct business with them in the very near future to include Marty being my salesman.
Jan 11, 2020
Response from current dealership:
Thank you Aka9904 for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
I have had a stellar experience as a new BMW owner! I got Jason as my salesman and although new to BMW automobiles a lengthy car dealership affiliation in his career. However, Bino jumped in and took us under his wing, so to speak! He is a very seasoned BMW salesman and a great working knowledge of all things BMW! He is very professional and was an asset to the entire experience! I love the wisdom & help by all! Bino however was gracious with his time & energy to help Jason & I out! Stellar rating!
Sincerely,
D Fox
Jan 11, 2020
Response from current dealership:
Thank you dmfox_13 for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Dec 30, 2019
Response from current dealership:
Thank you for your kind words for Ricardo!
Dec 19, 2019
Were very prompt and helpful Falin was great.
Dec 23, 2019
Response from current dealership:
Thank you for your inquiry and your kind words for Falin, Abigail!
I didn't get a chance to go over there but they contacted me twice and was very nice and wanted to help in any way. I'm sure they would have been great if I was get my car from them. The car sold before I could go.
Dec 18, 2019
Response from current dealership:
Hello Kevin, thank you for your inquiry! We hope to one day earn your business!
Nov 28, 2019
Horrible experience with this dealership. The sales lady was very rude. She was more focused on selling this vehicle above sticker price than being competitive with pricing. She insisted that it was not in their best interest to provide competitive pricing. So I bought my Bmw elsewhere.
Nov 30, 2019
Response from current dealership:
Thank you for your feedback about your experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Philip Southwick
General Manager
psouthwick@advantagecars.com
Philip Southwick
General Manager
psouthwick@advantagecars.com
Nov 26, 2019
Response from current dealership:
Thank you for your kind words and your inquiry! We thank you for your business and look forward to your next visit!
Nov 14, 2019
Great customer service but vehicle was already sold
Nov 15, 2019
Response from current dealership:
Thank you Terry for your kind words and your Inquiry!
Nov 2, 2019
I had to make several attempts over 3 days to get a response and by the time I was able to engage the dealership the car was sold while I was waiting on a shipping quote. It was a disappointing interaction.
Nov 4, 2019
Response from current dealership:
John,
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Philip Southwick
General Manager
psouthwick@advantagecars.com
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.
Philip Southwick
General Manager
psouthwick@advantagecars.com
Oct 15, 2019
Response from current dealership:
Thank you for your kind words!
I had an opportunity to speak to a sales associate , test drive the auto and speak with the salesmanager. Everyone was polite and showed a genuine interest in maling my experience a good one
Oct 10, 2019
Response from current dealership:
Thank you Fred for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Sep 26, 2019
Great guys to work with. Service Service Service!!
Sep 27, 2019
Response from current dealership:
Thank you John! We are thrilled that you had a pleasant service visit!
Sep 20, 2019
Response from current dealership:
Thank you for your business, Jeff!
Sep 19, 2019
They were always very responsive and helpful. Made car buying experience as easy as possible. I highly recommend Chris and the team at Advantage!
Sep 19, 2019
Response from current dealership:
Thank you for your inquiry, and your business Kevin! Glad to hear Chris did a great job for you!
Sep 17, 2019
Response from current dealership:
Thank you for your inquiry, Yudayn!
Sep 14, 2019
Excellent and quick customer service. They were very helpful in the purchase of my car. I would highly recommend this dealer!
Sep 16, 2019
Response from current dealership:
Thanks Alyssa! We are thrilled to hear you had an excellent customer service experience!
This dealership is place to buy car.
They are professional and made me valued. Mr Daryl is a good man.
Sep 10, 2019
Response from current dealership:
Thank you for your business, and your kind words for Daryl!
Aug 27, 2019
Wonderful
Aug 27, 2019
Response from current dealership:
Thank you for your inquiry, Claudia!!
Aug 11, 2019
Nicest car buying experience ever! Five stars!
Aug 12, 2019
Response from current dealership:
Hi Vickie, thank you for being our customer, we appreciate your kind words!
Aug 6, 2019
Great
Aug 7, 2019
Response from current dealership:
Hi David, thank you for being our customer, we appreciate your kind words!
Aug 5, 2019
Good
Aug 7, 2019
Response from current dealership:
Hi Jim, thank you for being our customer, we appreciate your kind words!
Jul 5, 2019
Response from current dealership:
Hi Kristi, thank you for being our customer, we appreciate your kind words!
I thought that after 48 days on car gurus that you would repair broken windshield,car was not serviced,huge disappointment for a BMW dealership,I expected a lot more,would not ho back again
Jun 24, 2019
Response from current dealership:
Hi GuruL9Y2Q,
Thank you for your feedback about this because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Philip Southwick
General Manager
psouthwick@advantagecars.com
Thank you for your feedback about this because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Philip Southwick
General Manager
psouthwick@advantagecars.com
Poor service..They answer the phone transfer me to a sales representative and hung up on me.
Jun 6, 2019
Response from current dealership:
Hello GuruTTZPL,
Please email me your information and someone will reach out to you. We recently had issues with our phones, but it has now been remedied.
Thank you for bringing this to my attention.
Sincerely,
Philip Soutwick
General Manager
psouthwick@advantagecars.com
Please email me your information and someone will reach out to you. We recently had issues with our phones, but it has now been remedied.
Thank you for bringing this to my attention.
Sincerely,
Philip Soutwick
General Manager
psouthwick@advantagecars.com
May 29, 2019
Immediately reach out very friendly.
May 30, 2019
Response from current dealership:
Thank you for your inquiry, Eric!
Their sales team was quick to respond and help. Absolutely Amazing experience, they even arranged shipping and extremely helpful. It was my first time buying a car from another state. It was at a great price and spectacular conditions.
May 25, 2019
Response from current dealership:
Thank you Bryan for your kind words! It is always great to hear that we were able to make a customer’s service experience truly exceptional! We thank you for your business and look forward to your next visit!
I'm remote so email is the best communication tool for me. This dealer had no problem with that and the email
communication was professional and helpful.
May 23, 2019
Response from current dealership:
Thank you for your kind words! We thank you for your business and look forward to your next visit!
May 19, 2019
He was well knowledgeable about the vehicle that I acquired about.
May 21, 2019
Response from current dealership:
Thank you Carrie! We look forward to your business with us again!
May 6, 2019
Response from current dealership:
Thank you for your inquiry, we appreciate it!
Apr 30, 2019
Great Customer Service!
Apr 27, 2019
Professional and courteous. Did not get vehicle but they were respectful and clear with you the whole time.
May 1, 2019
Response from current dealership:
Thank you Loc for your kind words! We thank you for your business and look forward to your next visit!
Experience was not that good, salesman was not knowledgeable for the car and he was not even have idea about more same kind of cars in dealership. The car was having issues and he didn’t even admit to say it.
Apr 29, 2019
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Philip Southwick
General Manager
psouthwick@advantagecars.com
Philip Southwick
General Manager
psouthwick@advantagecars.com
Apr 22, 2019
Nicolae was very professional, and a great salesman. He truly went above board to help me.
Apr 27, 2019
Response from current dealership:
Thank you! We appreciate your kind words!
Apr 4, 2019
SuperGreat
Apr 8, 2019
Response from current dealership:
Glad to hear that you had a wonderful experience Muna!
Mar 3, 2019
Great salesperson very friendly, helpful and professional
Mar 4, 2019
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
Feb 11, 2019
Excelent
Feb 12, 2019
Response from current dealership:
Thank you Ruben! We look forward to your next visit!
Jan 19, 2019
They were very knowledgeable and the cars were in great condition. Didn't get what we contacted them for because we found a better deal with another car on the same lot. Ery happy with my purchase.
Jan 19, 2019
Response from current dealership:
Thank you Sasha for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Jan 18, 2019
Response from current dealership:
Thank you Trampham! We look forward to your next visit!
Jan 18, 2019
Response from current dealership:
Hi Michael,
Thank you so much for your kind words!
Thank you so much for your kind words!
Dec 26, 2018
I am driving this vehicle already. Very good experience in the dealership. Nicolae was an excellent professional salesman. I will recommend the dealership .
Dec 26, 2018
Response from current dealership:
Thank you for your business, and your kind words for Nicolae!
Dec 18, 2018
Very nice care, clean almost like new. Sergio was average with customer service. Moreover; I would have purchased but when he brought me the total cost, the price of the car went from $9441 to $10,991. (NO EXPLANATION WHY) I tried to get it for the advertised price,but I was told that it sold. Well, there you have it.
Dec 19, 2018
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your recent experience with sales was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me at (713) 289-1211. I look forward to speaking with you.
Philip Southwick
General Manager
psouthwick@advantagecars.com
Philip Southwick
General Manager
psouthwick@advantagecars.com
Dec 6, 2018
Response from current dealership:
Thank you for your kind words!
Nov 20, 2018
Easy communication, but feel I was ready to buy before the car sold but it didn't work out
Nov 20, 2018
Response from current dealership:
Thank you Ryan for your kind words! We thank you for your business and look forward to your next visit!
Nov 14, 2018
They was great
Nov 15, 2018
Response from current dealership:
Thank you Kat! We look forward to your next visit!
Though the deal didnt work out but i liked the way i was respectfully treated by the sales person.
Nov 8, 2018
Response from current dealership:
Thank you for your kind words, Faisal!
Oct 27, 2018
After being contacted by dealership I drove all the way to the dealership to be showing another car and was told that the car was still and owners position and if I was interested in seeing other cars and later told that they did not get the car but yet it was on site as if they owned it
Oct 29, 2018
Response from current dealership:
Hello Tony,
This is unusual, please contact me directly to let me know which vehicle was prematurely listed online. This hasn’t happened before. I can be reached at psouthwick@advantagecars.com.
Thank you,
Philip
This is unusual, please contact me directly to let me know which vehicle was prematurely listed online. This hasn’t happened before. I can be reached at psouthwick@advantagecars.com.
Thank you,
Philip
Oct 25, 2018
Boris and Hector made my experience awesome with their knowledge the vehicles and answersing all the questions I had...
Oct 25, 2018
Response from current dealership:
We are happy to hear that Boris and Hector were a great help! Thank you for your business!
Oct 24, 2018
Response from current dealership:
Thank you for your recommendation!
Oct 24, 2018
Response from current dealership:
Thank you for your kind words for Daryl, we appreciate your business!
Oct 21, 2018
My salesman Jeff was so professional and honest about my about my vehicle he made feel very comfortable about my purchase! I will recommend him to all my friends and family and I will be purchasing my BMW X6 from him next! Thank you so much Jeff!!
Oct 22, 2018
Response from current dealership:
Thank you for your business and your kind words for Jeff!
Oct 7, 2018
Good response to my questions.
Oct 8, 2018
Response from current dealership:
Thank you for your inquiry!
Outstanding communication before transaction. Friendly staff highly recommend this dealership and David Morris.
Sep 28, 2018
Response from current dealership:
Thank you for the kind words! We look forward to your business with us again!
The sales rep, did a great job in presenting the vehicle. I ended up buying the truck right on the spot!.
Sep 24, 2018
Response from current dealership:
Thank you for your inquiry, we appreciate your business!
Sep 2, 2018
Great service and Great price!!!
Sep 4, 2018
Response from current dealership:
Thank you Bo! We look forward to your business with us again!
Aug 20, 2018
Response from current dealership:
Thank you for your inquiry!
Nice sales person very polite. Unfortunately car was priced low because it was repainted poorly. Car was a CPO but in poor condition. I asked if they could make ready like New and they said no.
Jul 10, 2018
Response from current dealership:
Thank you for your feedback about your recent visit with sales because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Philip Southwick
General Manager
psouthwick@advantagecars.com
Philip Southwick
General Manager
psouthwick@advantagecars.com
Jun 26, 2018
Response was quickly
Jun 27, 2018
Response from current dealership:
Thank you Yolanda!
Jun 13, 2018
From the first contact with Sergio Jimenez in sales, thru the paper work process with Sal it was a 5 star process. I was a little concerned originally about trying to buy a vehicle 500 miles away, but it couldn't have been handled any better. Thanks to Sergio and Sal.
Jun 13, 2018
Response from current dealership:
Thank you Tommy for the kind words! It is always great to hear that we were able to make a customer’s car buying experience truly exceptional! We thank you for your business and look forward to your next visit!
I had made an appointment for a Saturday to look at a specific car, but had to cancel. I had knee surgery a few weeks before this, and was having complications. I sent an
email, but the gentleman contacted me at 8:20 that morning by phone. A little early for the weekend, but he was a very nice guy. Then, later that day, he sent me an email
that had no subject, and just that the car sold in the body. A little abrupt to send to someone who is a current BMW owner, with great credit, and looking to trade in my 2011
car. Again, he was very nice and knowledgeable, just kind of a weird turn of events.
Jun 15, 2018
Response from current dealership:
Hello GuruW5B63,
We are sorry to hear about how your experience with us went. Can you please contact me directly so I can use this as a coaching opportunity with whoever you dealt with? I can be reached at psouthwick@advantagecars.com or 713-289-1211.
Sincerest apologies,
Philip Southwick
General Manager
We are sorry to hear about how your experience with us went. Can you please contact me directly so I can use this as a coaching opportunity with whoever you dealt with? I can be reached at psouthwick@advantagecars.com or 713-289-1211.
Sincerest apologies,
Philip Southwick
General Manager
Jun 11, 2018
Straightforward experience. Saw the car, fair price. Bought it, no big fuss. No add-on charges. Ricardo Quiroz did a good job for us.
Jun 11, 2018
Response from current dealership:
Richard, thank you for your inquiry and we are glad to hear that Ricardo could earn your business!
Jun 1, 2018
Response from current dealership:
Thank you for your kind words!
May 18, 2018
Response from current dealership:
Thank you JvanHove! We are thrilled that you had a pleasant car buying experience!
Dealer contacted me additional information about the vehicle. Very professional. Unfortunately someone else purchased the vehicle..
May 16, 2018
Response from current dealership:
Thank you for your inquiry!
First of all,the sales guy told me the car was available, after I told him I was from out of town, he responded by telling me that he would call me back to get me the best possible deal,thinking he was sincere, he called me back saying that somebody had left a deposit, so I waited a couple days called from different number saying that the car is available an asked me when would like to come in an take it for a test,very unprofessional not good for business
May 3, 2018
Response from current dealership:
Hello Fernie,
I apologize on your experience, by no means is that how we do business at Advantage BMW. My only thoughts are that something changed with the customer who left the deposit, but I don’t know that to be the case. Can you contact me directly so I can personally investigate what occurred? I can be reached at 713-289-1211 or psouthwick@advantagecars.com.
Thank you for taking the time to let me know.
Sincerely,
Philip Southwick
General Manager
I apologize on your experience, by no means is that how we do business at Advantage BMW. My only thoughts are that something changed with the customer who left the deposit, but I don’t know that to be the case. Can you contact me directly so I can personally investigate what occurred? I can be reached at 713-289-1211 or psouthwick@advantagecars.com.
Thank you for taking the time to let me know.
Sincerely,
Philip Southwick
General Manager
May 2, 2018
Response from current dealership:
Thank you for your inquiry, Ray!
Apr 12, 2018
Boris was amazing. He answered all my questions and accomodated all my requests inlucing a discount offer. Follow up was awesome and service top-notch. Will definitely patronise them again, given a choice.
Apr 13, 2018
Response from current dealership:
Thank you for reviewing Boris, we appreciate it!
Apr 12, 2018
Superb
Apr 12, 2018
Response from current dealership:
Thank you for your inquiry!
I sent the dealer a note indicating my interest and after a few text
messages I scheduled a visit on my lunch break. I was assured the car
would be ready for me an hour before my appointment, though my
salesperson would be unavailable. When I arrived I waited a bit and
was shown a different car and told that I should test drive it. I told the
person I wanted to test the car I would be buying. After waiting five
minutes, the salesperson told me the car was getting the tires replaced.
This felt like a bait and switch. A truly bad experience.
Mar 22, 2018
Response from current dealership:
Hello Jon,
Thank you for bringing this to my attention. Can you please contact me directly, at your convenience to discuss what transpired. This is not how we do business nor treat our customers. I can be reached at 713-289-1211 or psouthwick@dallasdodge.net.
Sincerely,
Philip Southwick
General Manager
Thank you for bringing this to my attention. Can you please contact me directly, at your convenience to discuss what transpired. This is not how we do business nor treat our customers. I can be reached at 713-289-1211 or psouthwick@dallasdodge.net.
Sincerely,
Philip Southwick
General Manager
Mar 18, 2018
The dealer replied tome email within 24 hrs. Will make a trip to the car
dealership next weekend to purchase the vehicle of my choice.
Mar 20, 2018
Response from current dealership:
Thank you Mickey for the kind words! We thank you for your business and look forward to your next visit!
Price was originally 2k cheaper, which was the only reason I contacted them. Besides that they were very helpful.
Mar 22, 2018
Response from current dealership:
Hello Adrian,
Thank you for your visit. Please contact me if there's anything I can do to make your next visit even better.
Philip Southwick
General Manager
psouthwick@advantagecars.com
Thank you for your visit. Please contact me if there's anything I can do to make your next visit even better.
Philip Southwick
General Manager
psouthwick@advantagecars.com
Jan 29, 2018
Response from current dealership:
Thank you for your inquiry!
The response was very quickly and very professional. I appreciated there assistant but I didn't purchase a car because I found another one.
Jan 5, 2018
Response from current dealership:
Thank you for the kind words! We thank you for your business and look forward to your next visit!
Oct 23, 2017
It was a great experience and they made it so easy to apply and buy. I did the
pre-application and was approved from home then the salesman tested the
vehicle the next day and just hours later I was driving away in a BMW.
Oct 23, 2017
Response from current dealership:
Kevin,
Thank you for your inquiry! We are thrilled to hear we did a great job during your transaction!
Thank you for your inquiry! We are thrilled to hear we did a great job during your transaction!
Sep 30, 2017
Response from current dealership:
Thank you Klee51533 for the kind words! We thank you for your business and look forward to your next visit!
Experienced, knowledgeable and helpful. Ricardo did a good job of getting us the car we wanted at a fair price.
Sep 29, 2017
Response from current dealership:
Thank you Russell for the kind words! We thank you for your business and look forward to your next visit!
Sep 4, 2017
Awesome!
Sep 5, 2017
Response from current dealership:
Thank you Nick for the kind words!
Aug 5, 2017
Very good experience and would deal with them again.
Aug 9, 2017
Response from current dealership:
Thank you for your visit!
Jul 16, 2017
Great
Jul 21, 2017
Response from current dealership:
Thank you for your visit!
Hassle free up front purchase. Completed transaction and got into my new BMW quickly. Great inventory and courteous no pressure salesman.
Jun 13, 2017
Response from current dealership:
Thank you Taylorschwab for the kind words! We thank you for your business and look forward to your next visit!
Jun 2, 2017
The best car buying experience I habr had in years Thanks to my wonderful sale rep Salima! She rocks!!
Jun 5, 2017
Response from current dealership:
Hi Keisha, thank you for your kind words for Salima!
Sep 6, 2015
horrible. Provided schedule but no one
showed up
Nov 1, 2013
I actually visited Advantage Clearlake, not Midtown. Everything went well. The sales rep. was very informative about the models, fuel consumption, comfort, ride & handling, warranty, etc. Only one tiny issue. My appointment was very early in the morning (9 am ) and my sales rep already had bad B.O. This made my test driving experience very uncomfortable, b/c instead of enjoying the scent of new leather, I was smelling his B.O., clearly from being out the night before. Aside from the B.O., he was VERY Professional, courteous and informative.
Aug 1, 2013
Very professional and easy to deal with.
Lied to me. I had called them about a car equivalent to the one I was
looking at in Dallas. But Advantage's was $3,000 more and they
couldn't come down. They said they called Legends in Dallas and was
told the car I was going to buy was already sold. I called immediately
and it was not sold and I bought it.
Nov 19, 2012
They were quick to respond and have me 2k more on my trade to make
the deal work. I suggest coming with your own financing because the rate
offered by BMW was nice but the down payment requested was high.
Overall really goo experience and I will go back for my next bmw
purchase.
Oct 12, 2012
They were nice and timly, not too bothersome. Good experience.
Jul 12, 2012
One thing you can count on when buying pre-owned/cpo is that it is always listed $5K above the market price. It is sad when you have to buy out-of-state to get the best deal.
Jul 10, 2012
Timley and well prepared. My 650 was serviced and delivered on time.