AMKO Auto of Laurel

Took over 2 weeks to get someone to look at my application and then came back and told me that I’m required to put $10,000 down for a car that another lender said that I was fine doing $0 down. They do not prioritize customers that search online and apply online.

Very good response

My experience with Amko Auto's Laurel location was nothing short of exceptional. The professionalism and attention to detail exhibited by their staff surpassed my expectations. From the initial consultation to the final transaction, every aspect of the purchasing process was meticulously handled with utmost care and efficiency. I confidently recommend Amko Auto Laurel to anyone seeking unparalleled service and quality in the automotive industry.

John received my call and stated that the car has no damage. However, there is significant damage to the passenger side rear and front quarter panels. Additionally, the car is significantly overpriced. For a week Ana has been spamming me with texts and voicemails. Low BBB ratings. Steer clear.

Very poor dealer response. Car not ready for test drive as promised. No follow up. No returned calls. Not really trying to sell cars??

Car for sale; however, not ready to be sold - no battery. Never told me, sent me a purchase order for a completely different car. When I questioned the truth was revealed.

Car was nothing as described, car would not start .. needed a hot shot couldn’t even test drive. Screen with navigation did not work. One star for the helpful employee i worked with but i wouldn’t trust this dealership

Very helpful and professional

This place is not a place you want to get your vehicle if you want professional and serious business. I emailed them with a vehicle I was very interested in, I asked several questions e.g. is the vehicle available, what is the out-the-door price, any other fees aside from tax/ license/ dealer fees, etc. They responded with their box email response of "hey! thank you for your interest, when can you come by for a test drive", etc., and completely ignoring my questions. Those questions I asked were based on reviews I read from those who have experienced a run around with this joke for a dealership. Ask the questions, if they avoid to answer it, steer away, 10 out of 10 the vehicle you are interested in is no longer available, or worse, was never available to begin with. Don't waste your time driving to this dealership, if you feel adventurous and want to check it out for yourself, make sure you document everything, have that phone recording at all times, and write down names.

Sub par cars and a $3500 dealership fee at the negotiation table with no prior warning, do not waste time to travel here unless you have priced in $3500 extra

Don't waste your time. A bait and switch establishment. A convenience fee of $3200 + added to every sale. Unscrupulous!

Carefully read the fine footprints, the advertised price is not the real price. They add at least $3400 to the price as a market adjustment fee.

We couldn’t come to terms, but they were quick to respond any questions I asked them.

Going to look at the car.Great customer service so far.

Ana contacted me and sent me a few available autos.

Absolutely the worst experience I have had. I contacted their salesperson for over 2 weeks… and after getting all the information, I flew to Maryland from Florida to see the vehicle. Made an appointment and even confirmed with the salesperson 20 min before arrival. Come to find out that the salesperson was from a remote call center… there was no car… it failed inspection, they had no idea I was coming… and I left with an “I’m sorry”. I even asked for a bottle of water and was told that they were out of water….. not a good situation or dealership.

I'm not sure what they have going on... Lack of follow-up and the additional charge (3k) associated with the purchase of the specific vehicle I inquired about is a bit outrageous.

Dealer responded within minutes of inquiry.

Very responsive. Logistics to meet made it difficult to do business. They were unwilling to pick me up from a central location.

Answered all questions I had and I’m set to purchase the vehicle in the coming weeks. I placed a deposit over the phone and I am awaiting time off to come in person. Thank you PM

I really don’t like to do reviews or trust them but I had to do this because it was so terrible! I actually read the other reviews and therefore had some awareness. Please, please, please do not trust this dealership! I made appointment arrived and the salesperson began to ask me basic questions and finally asked me if I wanted to look at other cars. I laughed and got extremely irate for wasting my time and simply walked out and left. I am begging you to not TRUST this dealership!!!

Good dealer

Great customer service

Asked them to run financing ahead of time told they were approving everyone just come in. When I get there the car I was looking at wasn't at the lot and wouldn't be for 4 days. They added over 4K to the price. After telling me I would need 2K down, they told me i needed 6K down. I dove nearly 2 hours to get this car, told it was there, told to bring 2K. None of this was true

When you're in search for the vehicle you get calls in text all day but after the purchase you can't get through to them to answer simple questions about your car

Sales person was nice and tried his best. Management, on the other hand, added $4k "Accessories" fee on top of the advertised price. Very misleading practices.

Drove an hour for a appt only for the car i came to see not to be there! very disappointed

Cinthia performance was excellent

Waited for a call back for 4 days not counting Saturday would be 5 days. Ridiculously bad customer service like I have never seen before. I texted back and forth with agent and they ended up saying that they have my info and I should call them even though I’m a customer and I politely asked to talk to their manager to discuss purchase and etc. I need up calling them to talk to their manager about this and had to wait 15 minutes on hold. I also was told my first call/conversation that delivery for out of state buyer would be free and included in the price of the car, however, before waiting for 15 minutes on hold their representative said that the car price is actually $1000 higher and there is extra charge for delivery for out of state buyer.

I called the dealership and they were trying to reach me. I requested more information and other detailed photos, at no time did I receive either. Days later I got the email that the car had been sold. I could have purchased the vehicle over the phone if info had been relayed to me immediately. I’m not a “happy customer”.

They were very helpful. The car I was interested in was no longer available. I will definitely keep them in mind in the future.

I don’t trust this dealership. They have a lot of hidden cost and the prices of their cars are misleading. Sales staff seem very inexperienced and not knowledgeable about their products. I would never buy a car from them even if I loved the car.

I appreciate the quick response even though we couldnt make a deal

Quick response waiting forr them to deliver my car

Unbelievable 1900 dollar closing cost. When the crossings approached 1000 dollars but 1900 is outright theft. Do not know history of jag diesel motor and this dealership knew less than me and that is nothing. Beware of this draler.

Very straight foward

The dealer has very nice looking cars on the lot....I drove this 2012 Porshe on test drive around Jan 22 or so year 2022........it wasn't serviced, vehicle needed immediate attention on issues causing poor performance. THE SALESMAN WAS VERY NICE AND RECOMMENDED OTHER VEHICLES TO ME. ...I went there interested in particular vehicle advertised. THE PORSCHE...

Excellent customer service very professional and kind large selection of beautiful cars

Great

not exactly what I was looking for but they were very professional

Prompt reply to my email

Very professional and honest.

Today I was about to finance a great car with great mileage, and it happened to be my first choice. This was only possible through Am-Ko Auto Inc. Specifically Am-Ko Auto in Waldorf Md. Luis contacted me the next day i requested information. Then when I called he knew just what I needed to know. He then asked when i’d be able to see the car, which i found helpful considering that I really wanted to see this vehicle. When I came In a few days later, Luis and his managers where very helpful and kept it real with me which is great... they gave me a real price and with expected fees it worked out perfectly. If you’re looking for your dream car and don’t think it’s possible... Think again and do yourself a favor, stop by Am-Ko Auto.

Worst dealership in Maryland. They waste your time. This camaro the engine over heats don’t even attempt to buy it.

Called and inquired about a 2014 mustang premium. Asked if I could test drive before I made the ride there. Was told yes. Got there and a sales person showed me the vehicle. He told me it was smart to finance. I told him if I liked the car I would pay cash. I told him I wanted to test drive. He proceeded to continue to tell me about financing options and asked how I wanted to pay. I realized he didn’t want me to test drive the car and thanked him for his time and left. Waste of a commute and time. The guy I spoke to on the phone was very helpful, however.

The vehicle was still listed but not in the inventory at least that's what I was told.The person who responded was not very pleasant at all answered kind of quick and snappy. I probably would not purchase there if given an option.

I call to the dealership and asked about a 2013 bmw they told me it’s a good come i asked did they still have the vehicle so i was approved all that got my hopes all then all of a sudden they guy ask me did i want to choose another bmw telling me the one i drove a hour in a half to see was already sold ..i was very upset they could of told me that when i called bad customer service

I have contacted these con artist twice about a vehicle the first time he expressed to me that the car was no longer there then the second time the gentleman on the phone Express that the car was a mistake that was not the right price on the car and I hung up done with them

I like their integrity. The price you see is the price you get when you arrive. Ali was amazing, very knowledgeable and not too pushy with selling. I got an s 550 Mercedes Benz from them and i love the car; it's clean and rides smooth. Took it to a Mercedes Benz dealership just to check it out and they told me its a good buy. Also, 4 days after i had questions about the car and Sean the manager responded promptly to my questions. They are definitely not just about the sales. I will do business with them again.

Very clean and attention to detail

AM-KO Auto contacted me quickly and answered all of my questions. They made my shortlist.

I never Purchase this vehicle because it had hail damage on the hood

Horrible had me come in to see the vehicle when I got there it wasn’t available said the boss drove it home and for me to come back tomorrow

I contacted the dealership on Thursday 5/21/2020 and asked about seeing a 2009 Benz 63amg and was told it was in the shop for an oil change and would be back on the dealership lot by the end of the day so I made an appointment for Saturday at 1pm. On Saturday I call twice to confirm that the car was available and a representative told me that it was. I also told him I would be there at 4pm instead of 1pm and he told me that was fine. I drove 11/2 hrs to the dealership only to find out the car was not available and never came back from the repair shop. The dealership manager (Asian male) who’s name I don’t recall quickly apologized and said he would call me as soon as the car was ready and he anticipated it would be ready by Tuesday morning (5/26/2020). It is now Friday 5/29/2020 and I have not received a call back from AM-KO AUTO. Also while there I met a gentleman who drove from NYC to pick up a 2013 Mercedes Ben S550 he purchased only to find that the wheels had been switched on it

Garbage price online is actually there wholesale price cars are actually 4,000 dollars more than advertised. Cars aren’t detailed and had a suspension warning light.

Very helpful...!

This dealership have Mercedes Benz and every year great quality great condition and reasonable price

Not bad At the time the would reduce the price of the car but other than that everything went well

Called back within the next day. Unfortunately I could not come that day due to the virus outbreak. Wish I came in because they sold the unit already.

A bait you in and then change the price on you type of dealership. Had pre approved funding already in place and made that clear, showed up at the dealership to finalize the deal. Was then told they could not sell me the car at the agreed upon price because of hidden extremely high dealership fees. Waited for 2.5 hours at their dealership thought they were trying to work the numbers to match what we initially agreed on discovered they were running my credit the whole time within their banking network.Their goal is to run your credit with a bunch of banks and to get you committed to liking the vehicle enough to justify a higher price point through ridiculous dealership fees. Explains why so many cars on their lot. A total waste of time, stay away don't waste your time. Ended up buying a vehicle from another dealership and everything went smooth as it should be when doing agreed upon pre approved bank deal.

Good I plan to return Wednesday after my sisters funnel.

Unprofessional lied I gave them all of my info over the phone told them to run everything before I came to find out if I’d be leaving with the vehicle I drove an hr just to be played with the info they gave me face to face could’ve been given over the phone asked if they did in house financing I get there they’re speaking of banks that no in house that’s an auto loan the whole set up is wack

Amazing guys at AMKO, they got me into my 2017 Mercedes without stress and hassle..

I really appreciate how they did everything that they could to get me the best deal that they could i will be back for my next car Thank you guys

Gooood

No delay they will reach out to you.

All good.

Pretty much SUCKED!!!! They Advertised the Dodge Magnium that was never on the lot, stated that it was at the auction and have never gotten back in touch with me again even though I've STOPPED BY THE DEALERSHIP TO LOOK AT THE CAR!!!! I wouldn't recommend this Cheap Charlie used car lot to anyone!!!!

Good

Nothing negative to comment about

Reached out right away and has been very professional

Very nice and respectful set of people. Hope to do business with them again soon.

They were very helpful. I am in the process of purchasing their Panamera. Thank you.

Friendly and helpful

They were good

Extra fees involved. The price they list on their vehicles doesn’t include a couple fees, one being almost $2,000 on top of the price of the car. This is very misleading to the car buyer. When I look for a car within a specific price range and their car pops up but after the fees added in by the dealership makes the car well out of the specific price range. It is very misleading. The fees they add increase the price of the car by over $2000 which is misleading.

Great!

Very helpful in making truck buying experience great!

Very helpful

Very very unprofessional...Just mess my credit score And never had the car I was ignored by the dealer. He asked me to come the following day at 10 am .l went but l was notified he wasn't working Waste of time .he never even bothered to apologize or to call me...soo bad

Advertised price is very competitive but has almost $2k in “dealer fees” buried in the fine print. I feel sorry for the sales guys who have to take the calls. Not cool.

The dealership got back with me in a timely manner

It was a great experience with the sales personal and services

Easy buying experience

Do no go to this dealership!! I drove an hour and 30 mins to see a car just for them to say it was at their other location when it was listed on THEIR website. To make matters worse, I talked to a sales man the day before asking to come and visit it and he was like “yeah come on through etc etc” knowing the car wasn’t even there.

Nice people, but dealer definitely tried to slip a few undesirable items about the car by me. Not completely transparent. He lied about stuff clearly visible on the Carfax....but at least he let me see the Carfax.

Excellent inventory. Top notch sales reps, especially, Chelisha Over by.

Amko was great leon was a nice salesman

We drove 2 hours to get to AMKO of Waldorf.....we had to wait for another 2 hours just to see the truck.....it wasn't at the dealer....they said they were putting new tires on it......when we finally saw the truck.....the tires were not new, and the truck was full of scratches...and dirty. We drove home without buying the truck. The whole experience was awful.

The car I inquired about was recently sold but the dealer responded back to me quickly and gave links to alternate vehicles that may interest me.

After reading the reviews of other people made me feel a little skeptical about this dealership, but this is car that i have been looking for so i made contact with them. when i sent them an inquiry about this car, Mr. Charley Davis responded to me within 5 minutes. i had a few questions about the car and asked them if it had any accidents or prior history before i made a trip. he was upfront and told me about the car and told me that he would honor the price advertised. so i made an appointment with them on saturday and made it there by noon, but i was a little scared going there after reading everyones reviews. When i got there i was greeted by one of the sales staff who was very professional, and i asked him if charly davis was there. He then took me to mr. Davis and i must say what a nice gentleman, man of god and honest businessman. He took me to the car and i must say i love everything about this car. i went on a test drive and that car drove like a dream. knowing my credit i went on with the process and gave them a chance to get me approved for the car i wanted. today i am driving my car and i must say people go the extra mile and see them for yourselves. They work with people and the have over 200 cars on the lot ready. i love my car and thank you Mr.Charlie Davis and thank you AMKO AUTO you guys are the best.

Very proactive dealership, their process was explained over the phone as I was skeptical about these approvals The pre approval process presented me with financing numbers that made sense to me before devoting a 45 minute trip to the dealer. Ill be back in the week to pick up my Charger thanks Armando, and Mike

It was a horrible experience drove 3 hours to get there told me the truck will be on the lot and it was not even there they lied to me on the phone and they lied to my face would never ever deal with them again stay away

Had a terrible highly unprofessional experience when I went in. I had an appointment almost a week in advance on a car that was on the page for more than 4 months, drove 2hrs to get there and they sold the car 30 minutes before I walked in. I was on time for my appointment sales lady name Avonna talked to me right before I drove out but wasn’t at the dealership when I showed up. Stayed on her “lunch break” for a hour plus. The manager tried to sell me another car that wasn’t in the same price range and even then the “owner” of the car took it before my test drive. Honestly would not recommend to anybody.

Was told going there I was pre approved. After driving two hours and waiting two hours was told was not approved for total of vehicle not a big deal. Was told they would be in touch in a week. Waited almost a week and a half tried calling and talking to Parker was told he would call me back in 10-30 minutes tried 4 different times and never heard back!!! Been 3 weeks and still no response. A lot of promises made and non were delivered. Very disappointed!!!!

I handed up not buying a car from, primarily due to distance, but they were helpful, as you would expect from a car dealer.

This dealership is a joke these people initially were straight forward with pre approving me for a vehicle that on cargurus is listed for $32,977. I was planning on picking up the car in 7 days driving there would take me 3hrs from NY to MD. First I was in contact with someone named Dana. Okay if you are reading this and speak to her just a heads up she is just an employee don't continue your conversation just ask to speak to one of the many random employees/managers they have on staff. Dana ran my credit to pre approve me for my car loan and I was approved ,all I needed to do was to put money down so they could hold the vehicle until I came down to start negotiating prices and final sale of the vehicle not knowing she wasn't a sales representative she could not do any negotiating. Which she told me the following day so I asked to speak to a manager in which she transferred me over to someone name Rick who was supposed to proceed with my sale instead he asked me for yet again more information which I wondered why because I was already pre approved. Keep in mind all of my information was given to Dana the clerk as far as pay stubs ,social, email job address etc. He then proceeds to inform me he needs to do more information on his end and tells me he needs to call me back after 20min. Guess my business wasn't important enough because I had to eventually call back after 1 he. Within the time frame The fake manager Rick ran my credit score another time without my permission and when I decided to call them back because I was notified by the company that was going to approve me I asked Rick why did the dealership run my credit again he claimed to have no knowledge of this but the company said the hard inquiry came from that dealership. He puts me on a 40min hold again claiming he was going to get another manager involved and never returned to the phone line. I called back 6 times all speaking to different sales representatives all saying that the managers are busy making other sales. I asked if my business was worth taking care of at all at this point because I've been hung up on l, put on hold time and time again for more than an hour. To the point where I needed to ask for the names of the individuals I was speaking to because of how many times they were putting me on hold and lying about management. Until finally someone by the name of Barry AMKO, yes (The same name as the company) spoke with me and I explained to him everything that I have been dealing with and how do I move forward with this buying process. low and behold within the conversation he informs me another manager is actually working on my loan low and behold no call, no email, no text back. That was the last straw to be honest avoid this dealership if you are a customer ready to spend over $32,000 for a car and they treat you like this they do not deserve to still be in business. Con artists ran my credit twice without having my concent unacceptable

I sent an email to this dealership expressing concern over all the poor reviews they had received. They responded, completely, ignoring my concerns, and just told me I could test drive their vehicle. They never attempted to address my concern. Never even acknowledged that I had contacted them to express my reluctance to do business with them because of their reviews. Sheeesh.

Dana seemed nice enough over the phone and contacted me twice to ensure the car was there waiting for me and that she looked forward to seeing me on Friday. I explained that I had a three hour drive to get there and needed updates to ensure the car 2014 Mustang would still be there on Friday. On Thursday she said it would be. I arrived shortly before noon on Friday and was met by a man named Kelly who said Dana was out sick and the car was gone. He said Dana doesn't have anything to do with sales and that u shouldn't have been dealing with her. I strongly recommend NOT dealing with this dealership. The staff outside was also rude and refused to move over and let my girlfriend park to get out of other people's way. So glad the car was gone. It's obvious to me I would never want to do business at AMKO.

Very average, Called once, never followed up

They were very quick to call me. Young lady was courteous and polite. I have not had time to go look at the car yet. Thank you

Car was a very poor condition . For the asking price sales person wasn't willing to negotiate on price at all . For the quality of the car and condition of the vehicle . The vehicle was priced at perfect condition vehicle was in very poor condition scratches dents chipping paint that had been touched up , rust, missing floor mats and not all the original parts on the car The car had also been repainted. On one side only . When I arrived at dealership I stood there for at least 15 minutes before I was asked if I needed help salesman that contacted me wasn't there that time I had scheduled to arrive for meeting salesman. Would not recommend this dealership to anyone .

The Ad is incorrect, it say no accidents. When I asked for a carfax, they gave me some story about carfax over charged then so they can't used carfax until that is resolved. Nevertheless I ran a carfax, this car has been in at least one accident.

Liars. Worked a deal via text all day then went to dealer later to close the deal to find out they didn't have the car at the dealership then couldn't honor the price discussed in the text. The give car salesmen a bad name. Do not recommend to anybody - they are a joke

Awesome communication!

I had to call them. I have left 4 messages no return call or email. Have only talked with them 2 times, now waiting for them to get back to me, not very impressed with there customer service, I would like to buy the car this Saturday but I'm 6 hours away so until some one there comes up with some type of numbers I'm not driving 6 hours for nothing.

Very professional they're the best on following up with the customers

Very good

Called AMKO on Thursday asked if they had the blue corvette listed available. It was, scheduled to look at the corvette on Saturday. Drove from the Philadelphia area 120miles to AMKO to find the car was not available to see. It was in a shop for repairs. The shop was closed and I was unable to view the car.They called me in the morning to verify I was coming. So why didn't they notify me the car was not available to see. I spend a significant amount of money in tolls and gas plus wasted five hours of my day for nothing. Don't buy a car there. I should have listened to the other posts here. Trust me they suck very unprofessional and the bad experiences described here are accurate. Don't waste your time there are far better dealer ships that can put you in the car you're looking for. The absolute worse experience ever. BEWARE of AMKO! y

They are soo professional, and very friendly

They seemed to have been a little unorganized, which resulted in my first trip there a waste of my time. I needlessly lost time from work. I decided to give them another try the following day, in spite of the many negative reviews I read online of their business practices. The condition of the vehicle I inquired about was misrepresented. I was told that the car was perfect, it was in significantly rougher condition than described. One needs to be particularly savvy and shrewd in dealing with this dealership.

the listed price is not the selling price , they added another $1899 on for accessories and would not repair body damage until they had a check

The Amko team was very responsive to my inquiries. However, I didn't visit the dealership.

Good dealer I just found a better looking truck

the car was sold and they tired to sell us a accident car without telling us

At first I got response from 3 people all the information they wanted I sent it to them. I wanted to go down to see the car I was interested in today. But I text the sales man I was dealing with but never got a response. It would take me about 3 hrs to get there. Also the pic of the car had nice wheels on it and the pic the sales man sent me had something different. Was told I would have to pay extra for it. All the reviews I read was bad about them. But gave them a chance. But it looks like it's true about them. The cars people want is not there. I guess they just want u to come there and buy something u don't want. Don't was ure time with them. Cuz they will waste ure time.

Just surprised that 2 weeks after being sold, the car is still listed. I asked about it and was told it was there and available. So took off at lunch, pulled into the lot and was told they sold it a week earlier. Went back to work and called the person and was told that it was there. I told him what had just happened. Much later I did get an email that it had indeed been sold, Now, a week after that, it is sill listed. I only wish it was.

Good job with reaching out.

I called about the truck 2008 LTZ Tahoe black the manager told me that it was shining and ready to go right out front and when I got there he was standing in the door he told his assistant to go get the keys so we can look at the truck assistant came back told me that the truck was not there I don't understand why he had me to come all the way there and the truck wasn't in the parking lot not honest will not do business with this car lot ever

Good vehicles, excellent customer services, honest and good price for your trade in.

What I thought was going to be a great experience turned out to be a bit overwhelming. The vehicles are very nice and you will be cared for BUT READ THE FINE PRINT and do not believe it when they say all prices are negotiable. I must of had SUCKER written all over my face - they would not budge and added 1800 to the price along with giving below auction price for my trade in. If I had not been in a crunch to get a truck like the one they were selling I would have told them to forget it. The truck is nice but respect for me and the good for both was never a part of the experience

The dealers and salesman seemed very dishonest and shiesty. It's marked here as 15,9 but when I got there it was 19,000. Tricksters

very friendly staff, the vehicle was available and prepared for me to look at. my salesperson was very knowledgable about the car, i did not know how to work the navigation he took his time and showed me how to work it. at first i was very skeptical of this dealer because of the other review but i wanted to see for myself. they took care of me and i think people should go there and see what they are about. very happy with my car thank you amko :)

I would like to say this was a very great start for me as a first time car buyer, price was affordable car was on point, an the staff is all business an absolutely no haggle drama going on.... They took there time an was very patient in helping me get in the vehicle I needed. Ramel and the entire staff are so awesome, I will refer all my friends an family here cause they are not like the rest of the crooks that try an rob you to get a car deal closed.

The car was sold when I was told it was ready for me to come down, drove all the way down just to hear that someone that work there brought it.

Great communication!!!!!!

They adked for my info for approval but never allow me to test the car before any paperwork. The car were dirty and not well presented.

Zero stars. Did not have car available when I went to test drive. Sketchy sales response.