ALM Hyundai West

I'll try to give my objective review of these guys. I went last Sunday to buy a used Hyundai Elentra from these guys. A sales person (named Julian I believe) took for a test drive and we liked the car. He than brought the price which I believe was 24 thousand something. I told him that my budget is not more than 21 thousand drive-out cost, and I'm sure they could neve give me the price. He talked to the manager and to my surprise he lowered it down to 21K and got my signature that it was okay. Julian was awesome! In the finance department, Mandella also looked very courteous. At one point he stated that if I change the oil of the car for next 3 years, he'll lower my monthly payment by about $20. So my wife, in whose name the car is, is good faith signed everything in ipad fully trusting him. Later on with all surprise we discovered that he made us sign service and other warranty contracts worth about $5,500. Also, while we asked for 60 month’s finance, they gave us 66 months’ fina

They sent the car to another dealership even though we had an appointment set to test drive that car

The salesperson that I had was kind. I could tell he wasn't experience. However, toward the closing of the deal, they all didn't know how to negotiate and wanted me to pay ridiculous fees that they didn't want to reduce. They knew something was wrong with the vehicle and told me to just take it to the dealership so they could repair it. What?? Just awful....please stay away. You have been warned!!! The fees are all jacked up.

Very responsive to shopping online, car pictures not included in online search engine used.

There are many issues with this dealership. They engage in false advertising. I checked their website last week to confirm the discount conditions before visiting, but when I arrived, I noticed that the discount information on the website had been changed. When I raised an objection, they made excuses, claiming it was the lease price. They demanded a higher price overall, and their additional fees were also more expensive compared to other dealerships.

I wasn't impressed. The car i was interested in come to find out after a 2hr drive was listed as an lemon. Then they tried to sell me another car but didn't listen to my request. It was a waste of a drive.

You have to chase them like children for them to do anything after they get your personal information. Your personal information will be open to anyone to take as you'll be on speaker phone with people in the room. 4 people spoke to, 3 people given my personal information. Not one piece of information in return. Didn't even give results of credit check.

They called me and said it was still available when I got to the dealership they said the vehicle was on loan. a day later they told me they would try to get it back off loan if I was truly interested in a purchase. I assured them I was. They never called me again. I called once and was told they were still working on getting the vehicle back. Been 8 days now......

They was very helpful, just too far away from me.

Excellent communication. Look forward to possibly dealing with if I decide to pursue the vehicle

Classic bait and switch sales scheme. The listed price is not the price. We get to the dealer and they gave us a price that had 5k$ added for extras. After objection they removed 3k$ but refused to remove 2k$ for options that the dealer says they added to the car 200+ days ago but weren’t included in the published sales price. The 29k$ price never was the real price. We walked out.

Great followup and professional staff.

Helpful

Awesome sales girl Destiny very honest very diligent

Very helpful and quick to respond.

They responded in a timely fashion.

Excellent!!

Horrible. I messaged and called. Then finally got a sales person and he never called me back. Called the next day spoke with a different sales person texted with her twice and then never got back to me or responded.

Very helpful and I bought it and love it.

Very smooth transaction. All personnel were nice and helpful.

Very helpful. Test drove and looked at 2 -3 vehicles. They did contact me and I had the opportunity to contact them when needed.

I got a tell response I’m not ready to buy yet.

Where accommodative and transparent about their price. However the prices were not anything lower or beefed than other dealers.