2012 Hyundai Veracruz Limited
Commerce, CA 90040
Location: Commerce, CA 90040
Certified Pre-Owned: No
Transmission: 6-Speed Automatic
Used 2012 Hyundai Veracruz Limited for sale
Avg. Dealer Rating:
"Yes did finally contact me, but I understand they'll good for advertising vehicles for sale they know they don't have on their lot. When they did contact me they said that they have a vehicle LIKE THE ONE THAT is advertised, BUT IT'S NOT THE ONE. One thing also raised a red flag was any dealership who advertises a vehicle and doesn't include a price or
the mileage only means they'll trying to hide something or get you in there to buy something else.
HMMMMM..... "SOUNDS LIKE THE OLD BAIT AND SWITCH."
SHAME ON YOU COMMERCE HYUNDAI
Please don't reply and say something to the effect that you'll look into it or have someone look into it when all the time you really know what's going on. PEOPLE AREN'T STUPID ! "
2008 Hyundai Veracruz Limited
Torrance, CA 90505
Instant Market Value of $8,501
Location: Torrance, CA 90505
Average time on market:
Certified Pre-Owned: No
Transmission: 6-Speed Automatic Overdrive
Color: Liquid Silver Metallic
Used 2008 Hyundai Veracruz Limited for sale
- $10,991, 145,680 miles
Avg. Dealer Rating:
"EMILE IS THE BEST PART OF THIS PLACE! He gets 12 stars and is
pretty much the saving grace of my whole experience. Treated us like
people, was personable, open, honest, genuine, just all around a very
decent guy to work with. Unfortunately, my experience with DCH Toyota
started the day before I met Emile. I'm glad we returned and were able to
work with him to finalize everything. He is truly exceptional!!
Wasn't that impressed when I initially visited this location. I walked in
looking for a vehicle that I had researched a bit online. No one greeted
me when I entered, even though there was someone sitting at the front
desk (who I later learned was the sales manager!), and I walked through
the whole dealership and outside to the lot without anyone saying
anything at all. Found the car I was looking for and checked it out for
about 10 minutes. Still no one came outside, offered assistance, nothing.
So I went back inside to find someone who could help me with a test
drive. I had been in communication with an internet sales associate
previously, who I asked for at this point. I was told she was on her break,
so someone else helped me. The other sales associate was nice
enough, but couldn't answer many of the questions I had about anything.
Not about the vehicle, not about their process, not about much of
anything. It was a little frustrating at this point. Does anyone even want to
sell a car? I figured it was because the vehicle was used and a bit older,
so it probably wasn't a high enough priority for anyone to lift fingers over.
Once we returned from a test drive, we were seated and told to wait for
the sales manager (who was with another customer at this time) to ask
him our question and discuss the vehicle. We must have sat in the lobby
for 25 minutes without a peep from anyone. Finally I asked the sales
associate if there was anyone else we could talk to, and she got an
answer for us about a warranty question we had, but it seemed a little
sketchy. At this point we decided to sit with her and discuss the pricing of
the vehicle since my thumbs were already sore from twiddling.
We go back and forth on all these added fees and charges for what
seemed like everything under the sun. Finally the sales manager comes
over and we should have left at that point. Pompous, arrogant attitude,
not all that personable, responds to my inquiries about reassuring their
customers in regards to a warranty with how big their dealership is and
how many others they've purchased, etc, etc, etc. I felt like a little kid
getting scolded a bit. Just totally unpleasant. It finally started to feel like a
used car sale at that point. So we left.
I did end up going back to purchase the vehicle (hey, I really wanted this
truck and comps were non-existent) and it was nearly the same story the
following day (except for EMILE!!) It's like everyone was moving so slowly
and each time someone went away to copy a paper, get figures, ask a
question, they were gone for like 15 minutes. Unfortunately, Emile wasn't
who originally helped us out the first day, so he couldn't get credit for the
deal, but he was navigating the process this whole time. When something
took forever, he'd go check out what was holding the office up. He klept
us company and made us feel like we were appreciated. Like, you know,
how customer service should be. The experience aside from dealing with
Emile was just very strange. Not a lot of customer service happening
here as a whole. The finance guy was alright. Pretty straightforward
I will say...once I bought the car, the original sales associate was very
responsive in helping me transfer the funds the following day. I'd like to
think it was because she was genuinely being helpful... who knows. I got
my car, will not take it back to this location for any reason (except maybe
to wave to Emile).
Word to future visitors, probably would wear some thick skin if choosing
to visit this location."