Used 2020 Lexus GX for Sale Nationwide

They called me once missed their call then they never return my calls or texts, also if you go to their website and try to price out a vehicle their taxes and fees are astronomical

After contacting the dealer via emailed , got a call an spoke to sales rep. At first She refused to give any info final price out the door. Stated it qas above her authority to do so. After a small chat she said she would get me an out the door number and get back to me with the info. I'm still waiting for her to get back at me wit the numbers.

They had the list price 10k lower then what they where truly asking. When I got there they showed me the jeep didn"t let me test drive. Then try to explain all there hidden fees. They where the worst.

Spoke with a salesman, set up time to test drive and get car for the following day. Notified them I had a preapproval and would be driving the 2 hours from my home to them with documents in hand. Got a call once I was halfway there that the car that had been available less than 24 hrs earlier was sold to a managers niece.

Very quick to respond and could not have been more helpful. I felt like I was they’re only customer and my expectations were exceeded

Excellent costumer service

Great service!

Lark Lee was extremely good. Very gracious and willing to do a good deal. Took care of our every need.

Professional and attentive to all our concerns. Good communication and honest answers to our questions.

Very good and quick response

Sold a car the night before my test drive appointment without notification. Then offered to sell me other cars outside of my pay range with more mileage.

Thank you to the manager Mr. Rubio and the sales man Mr. Mancha for helping me out and making my experience at the dealer ship great. The 5 star rating im giving to the dealership is because of both Mr. Mancha and Mr. Rubio! Thank you once again! And whoever is looking for a vehicle ask for the sales man Mr. Mancha.

What a JOKE. Drove all the way to BUY a car that was listen at $40,000 at the dealership and somehow they gave me a quote of $50,100. $10,000 over asking price!!! Explain that. SCAMMERS. Absolutely ridiculous.

Great sales team. Great inventory selection

The sales rep, was very understanding and cordial. I told the Representative, I lived out-of-town, and he stated he would display the other automobiles, inwhich he had available, he sent me pictures of his inventory. He was very helpful:)

Five Star Ford earned the triple crown award with me! The Communication, Service and Attitude won me over. Casey Russell has been top notch! Between him and David in the Finance office my experience was probably the best I've had buying a vehicle, even considering the fact I did it from 500 miles away. Thanks again guys! I look forward to taking delivery of my pre-owned Gold certified Expedition and coming back in the future for my vehicle needs!

The staff was very helpful and friendly. The purchase of the vehicle was the easiest I’ve ever experienced. I highly recommend Five Star Ford.

Good

They are great.

Profesional and friendly

I have not purchased yet but the customer service was great.

They did contact me at first but they never returned any of my response sense

Got in touch pretty quickly

Very nice and willing to accommodate me in getting me to where I need to be with my payments. Mission accomplished.

Axel was very helpful and responsive.

Were very responsive. Sent me additional pictures when requested. Great experience even though I didn't but the truck.

Was willing to help get the car I wanted.

No communication with each sales person. Been waiting for them to send everything to my bank and the car got sold out from under me. DO NOT DEAL WITH Brain. Would not recommend buying a cra from them

Rep was curtios and very knowledgeable of the things that was asked about the vechicle and very helpful

Never done online shopping for a vehicle before. Just had one of the best experience dealing with Auto Universe, Marcus Crawford and the whole entire staff. thank you for making sale easy and stress free as I live in Texas. I love my new vehicle. I recommend you to checkout this one.

Nasty receptionist Should not be the face of any place Salespeople were very accommodating no pressure only positive part Used vehicle I drove had many issues for a 2 year old vehicle with just over 18000 miles rust underneath leaking rear differential banging and tires tgat none of would pass inspection with a $72000 price tag

I found the to be to be professional and courteous to my needs.

Call me back fast

Terrible experience. Talked to them for two days about this car….told them when I was heading there (over an hour away) when I got there they said the car had been sold. Then they found the car. Then they never came back to let me test drive. I waited forever almost a half hour then I left. Got text messages from them basically saying it was my fault things went South. Do not recommend this company at all.

Got all my cars from them never disappointed

They seemed sketchy. I asked if we could communicate only through email, but they continued to text me. Very unprofessional.

When I visited and asked for the person who called me, he wasn’t there. They told me he doesn’t work there. He only makes calls. I was introduced to a sales person. I asked him a few questions about the features and options. His reply was ‘I don’t know much about this car, if it’s Lexus, I can tell you everything’. I asked if he can print out options on that car, like the original window sticker, but he said they don’t have it. He wasn’t much helpful.

Eric Wong was very quick to respond and let us know right away about vehicles available on the lot. He held keys for us for the vehicle we wanted until we could arrive which took about an hour from our destination. Eric put no pressure on us to purchase. We test drove two cars. He was very helpful and he went over the vehicle service history with us. The process to purchase took about 2 hours. We will definitely return to this dealership again when we need another vehicle!

So beautiful

Very easy transaction, I was in and out quickly and got my son his very first car!

Great service

Dealership did respond, and the salesman was quite helpful. Unfortunately the car photos were quite poor and did not show the car in the best light. It was quite dirty and not well cared for. I would expect more detailing from a BMW dealership selling a $75k+ vehicle.

Quick to respond.

I decided not to pursue this vehicle, but the response upon my inquiry was rapid, and the reply to my decision was quick but polite.

They were fantastic! Great car trading experience and they even drove this car back from a different branch that they just transported it to so that I could test drive this and buy this! Overall, I would absolutely recommend these guys to anyone looking for a new car! Ryan and Anthony were both very helpful in making sure I was informed and helped me through this process! Thanks again you guys!