Used 2020 Dodge Journey for Sale Nationwide

Frank did make contact, We wanted 4x4 instead of RWD along with a few other things. Frank gave a call ready to help and lend his time. Thank you Frank.

They didn’t have the exact car I was looking at but they got me something better. Great service

Pretty helpful.. plenty of makes and models to choose from.

Really a nice dealer, showed me the car I came in to see. He went ahead to show me other options and recommended i check their website as they are expecting a new inventory. I will keep in touch

Great buying experience, Salesperson Mona Rivera was awesome!!! Will recommend this dealership!

Of all the dealerships we went to or contacted only Avis honor the advertised price. All others packed 2 to $3000.00 on top of advertised price. If you don’t pay they simply don’t sell you the car. So go to Avis.

Very professional and knowledgeable

Amy was my sales person, and she was great. Very eager to help sales people in general at Better Way. I drove the silver Mini Cooper Countyman, excellent condition and priced just right. The only reason I didn’t buy there is because I found a lower mileage Mini Paceman in the color I wanted elsewhere.

Responded in timely manner

Great communicatio n and clearly advised truck was sold before I arrived

Didn't take very long Everyone was nice

Good experience

One of the best car buying experiences I have had. We were in and out in no time. Would recommend them for a new or used car.

Excellent experience, excellent customer service!!!

Eric is very down to earth, is not pushy and is very straight up and honest. Most pleasant vehicle purchase I’ve had. I highly recommend giving them a try if your looking for a vehicle. Large selection, great finance team, relaxed atmosphere and Eric did an awesome job! Go talk to Eric and tell him I sent ya!

Car is mis-advertised with an "automatic" transmission. It is clearly a manual (stick) as viewed in the photos. I brought this to their attention about a month ago yet it is still listed as an automatic.

The car I was test driving was pulled up front of the building. The dealer was courteous and honest. I was offered more than high trade-in value for my vehicle. They followed up with me after our appt to make sure I knew my options for my possible purchase. I haven't been treated as fair with any other dealer, ever.

The car had been sold but several employees reached out and we're very helpful and polite.

Very professional from the first call. Straight answers and a seamless sale.

Dealer seems very eager to work with. Just wish they lived closer.

Excellent experience! They delivered much more than a car! Can we add more stars? They added so much value to this deal that I have to count myself very lucky to have found them. Found out my neighbor's relatives had just bought a car from them the previous week and they were extremely happy with their purchase and the dealer also. Wouldn't hesitate to recommend them to anyone else. I love this car!

My older brother has looked out for me forever. His car broke down and I wanted to do something really special for him. I am not at all knowledgeable about cars so the time that was spent with me here to choose just the right one in the price range I had to work within was greatly appreciated. I was as pleased with Car Factory as my brother is going to be with me.

When I first enter an establishment I have not previously shopped at I will immediately look at a few things. How is its environment? Is the restroom clean? Is the waiting area neat and comfortable? Is the building itself well maintained or is it falling apart? I can honestly say that when a business can pass these simple checks with flying colors, you have found yourself at a successful and reputable place. Car Factory passes without question.

Availability is what matters most to me and I have never had an issue here. Their inventory is one of the largest and most varied. It is also ever-changing most likely because they really sell. This is not a lot you are going to visit and see the same cars sitting around forever.

Enjoyed talking with Joe here, but the truck I asked about was sold just beforehand. Good follow-up!

Polite and friendly

Terrible nothing good to say about this place! Ed is terrible Marco is very rude and hung the phone when I ask when is the best time to come look at vehicle! I would never recommend anyone here ! Terrible customer service!.

Contacted a few times. When they responded they had already sold the vehicle

A representative from the dealership contacted me within an hour of my inquiry. The truck was available. She answered my questions honestly about the price of the truck. The was an additional dealer fee of $1,995 that was not included in the advertised price. I appreciate the representative being honest when I asked about additional cost, I do not appreciate the dealer advertising a vehicle for 2K less than the actual price. It doesn't matter if most dealers do this, it is misleading.

Great but I need to chat today and close a deal A great one.

Very responsive

Immediate response to information request.

Excellent dealership. I felt with the KingCoal preowned dealer in Summersville WV and purchased a 2020 Ford F-250 Super Duty Crew Cab Pick Up Truck. They were able to work with me to get me where I needed to be with my trade in value and my payment. Their Professionalism is outstanding. I definitely send anyone I know looking for a vehicle to King Coal in summersville and Oak Hill WV.

Fast and friendly. We were in and out in about 3 hours from start to finish.

Car reeked of cigarettes, and they have a ton of hidden fees that make the appealing low price that is listed go up by at least 3k more. NOT worth your time.

Dealer stated car had been sold. Believe this was not true, and it is based on the expected reaction to my specified condition, no extra added dealer fees would be acceptable.

Out of the many car dealership experiences we've had in the last few years in the US, I'd definitely rate this one we had with James Flores and Ron Robbins as one of the best yet. They were very informative, respectful, and even worked with us to make sure we get the car at the price we were comfortable with.

Steady updates

This dealership is over an hour away from our home. The used car manager, John, worked with us and made everything so easy!!! His entire team was professional and made everything go smoothly. I would highly recommend working with this dealership.

Very good experience. The Dealer did what he could

Great car experience! I bought a 2018 Camry xse with 26000 miles.

I received good information on this vehicle and great follow-up.

The dealership was very disappointing. They added several fees (over $1600 in “Added Equipment” and over $600 in “Documents Fees” on a used vehicle. They were not willing to negotiate even after being asked about the fees. Recommend anyone working with them to check the invoice closely.

They contacted me back initially quick, but when i inquired about a total price tax and all since i was paying cash i needed to know how much to bring and i never received that so i have moved on looking

This dealer responded promptly. Ended up purchasing a vehicle from them.