Volkswagen dealerships near me (Matthews, NC)

Contacted the dealer via internet inquiry. Got an initial response, but no answers to direct questions. I followed up with a call and message. Received a call back about 4 hours later, diff person, still no direct answers to questions about addtl charges, but a “We’ll send you an email.” The info showed seller’s asking price was 10k over what was listed online (more than a new current year model would cost). Dealer add-ons were around $2400, with ridiculous items. In all, there were three different prices listed for that vehicle. My response to that prompted an offer of a detailed, transparent breakdown of final price & chosen add-ons. No info yet. Continuing my search. Are customers really agreeing to these made up charges (could we please stop the nitro in tires nonsense?) and different numbers than advertised?

The staff was great, no issues during the whole process

Professional staff, easy to work with and would highly recommend Sam

Went to test drive vehicle. Quoted an out the door price of $18k for the 2019 kia forte. note that the vehicle had a noticeable dent, battery warning came on, and the car wasn’t really clean inside. Also made noise when accelerating. Felt pressured to buy the car same day and sign papers that I didn’t want to sign. Probably would not return & would not recommend.

Great customer service. I will continue purchasing all of my vehicles from here.